THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Eyewear & Opticians
10317 Westlake Dr Bethesda, MD
Apex Optical in Bethesda is one of the best optical stores in the Washington, D.C./Montgomery County area in terms of great customer service. The staff are all knowledgeable professionals and well-trained in explaining what the different options are for materials, lenses and style, and if you want, they will help guide you in choosing which frames you look best in. The store also has top quality eye wear (many European brands) you don't see at the chains. I was very impressed with the entire experience. While the prices may be a bit higher than the chains, the personalized, patient customer service and choices you'll see are definitely worth it!
Very nice staff. Lots of choices. Slightly pricey, but with the excellent customer service worth it.
So helpful and they remember us every time we come in to get my sons glasses adjusted.
They could rent out their associates to other businesses on how to treat customers and providing service.
What a breath of fresh air!
The folks at Apex treat you like a customer! They answered your questions, and provided additional information you didn't think to ask. Despite the store being somewhat busy, they stayed with you to address all of our concerns and made sure that we had what we needed.
This is definitely my preferred store for glasses from now on.
I have purchased two pairs of glasses here; the staff are very knowledgable, and take the time to make sure that your glasses fit as perfectly as possible. They are pretty expensive, however, and most of the frame selection is "fashion forward", mostly for a younger demographic. If you're looking for hip, up-to-date specs, give them a try!
AP Eye Care
Optometrists, Eyewear & Opticians
9665 Main St Fairfax, VA
This eye clinic used to be Wright Eyes, which was headed by the very excellent Dr. Dean Wright. Dr. Phan took over the business when Dr. Wright retired, but my family and I stayed on because I was assured that they would still accept Tricare. I set two general check-up appointments, approximately six weeks apart, for me and my daughter. Before each appointment, they happily accepted our insurance information with nary a comment. It wasn't until we received our bills that we learned that Dr. Phan did NOT in fact accept Tricare. Dr. Phan was listed as a Tricare in-network provider, and I was repeatedly assured of this. When we last spoke to Tricare, we were told that this wasn't an isolated case and that Dr. Phan had stated she has no intention of becoming a Tricare provider because "they don't pay me enough." Had I known this, I definitely would have found another provider. Dr. Phan spent the majority of each appointment trying to convince me to order contact lenses from her. Not once did she mention not accepting Tricare, even though she was RIGHT THERE when we checked in with our insurance information. I do plan to file a grievance over Dr. Phan's shady tactics. Dr. Wright's active duty/retiree/dependent patients who remained with the clinic should beware.
A Visual Affair
150 Congressional Ln Rockville, MD
I searched the interwebs for a good eye place relatively close to my home and hopefully covered by insurance. Turned out their website does list the new Rockville (Congressional Plaza) office! Wow, this place was a VAST improvement over the Myeyedr, who I originally went to and found out was just awful.
As always, THANK YOU YELPERS for the introduction to AVA.
I wandered in on a WEDNESDAY evening for my initial appt with Dr. Bindal. The optician was friendly and I was immediately brought in to see the good doctor, who spent the better half of a half hour listening to me talk about the devil that is gas permeable (read: hard contact) lenses. He then explained ALL of my options and the pros and cons of them all. Unlike other places, I didn't feel like I was being sold to, but rather custom fitted for the best ocular option out there.
In one visit, I popped in (read: had to have the young man pop in this newbie's eyes), a new pair of contacts, for a week's test drive, and was merrily on my way, within the hour. I came back a week later (again, conveniently on a mid week evening) and being only 98% satisfied by the visual clarity, was prompted by Dr. Bindal to try another pair, just slightly adjusted. A week later, 100% clear, I was in love with soft contacts. I put an order in, and walked out, thanking the A.V.A. crew for a great experience.
But it didn't end there. (In)conveniently, I left my brand spankin' new lenses at my family's house, right before a major business trip. Bespectactled for a business meeting? No thank you! Dr. Bindal and his staff didn't hesitate to give me a trial pair to hold me over until my new lenses arrived (while I was out of town). *
+ **they also gave me receipts and info for a cash-back rebate**
Get your glasses and lenses right here folks. Hometown feel with hot-stuff glasses, phenomenal service near the metro!!
A new optical has opened in Rockville in the place of the old Village Eye Center which closed down earlier this year.
They have kept the original fixtures and the look of the place is very similar to what was there before. It is cleaner and newly painted which is nice. The guy who was inside was helpful while I looked around at glasses.
They have only been open for a little while so the Doctor is not there very often. They will take all insurances which is good. They have nice frames but nothing that is very unique or hard to find. Lots of known brands.
I hope they do well.
Amanda N Hale Od
1635 N George Mason Arlington, VA
Dr. Hale has been exceptional for me. I see her once per year for diabetes follow-up and she maintains an incredible history. She has given great support on not only the diabetic follow-up, but also in care of my eyes as I have progressed to bifocals.
Amy Kotecha, MD
Ophthalmologists, Optometrists, Laser Eye Surgery/Lasik
Virginia Square, 3801 N Fairfax Dr Arlington, VA
This is the first doctor of any kind that I've stopped seeing for any reason other than relocating out of town. I found Dr. Kotecha to be snobbish, arrogant, impatient, and more interested in "selling" than "treating." I went to her for 2 years and although I felt that way after the first visit, I decided to give it another try the following year and it was the same experience. I recently switched eye doctors and was determined to have an eye disorder that Dr. Kotecha no doubt failed to diagnose and in a case where an earlier diagnosis would have been extremely helpful. Also, as others have also noted, her staff is incompetent and rude.
Dr. Kotecha has been my eye doctor since 2009 and it has always been a good experience. Appointments are easy to make and I've never had to wait long. She has never tried to hard sell me on anything, but she does make options known and I appreciate that.
I saw her several times during the summer of 2010, first for a check up and then for dry eye issues. After she tried to hard sell me on getting what I though was an unecessary and expensive medication for my dry eyes, I decided to go with a different doctor.
Unfortunately she has re-emerged. After a year and a half, all of a sudden I have received a bill from her, dated November 2011. This is the first time I have received a bill from her, yet it says "second notice." To figure out how in the world I could stil owe her money, I called the number of the "biller," which goes to what sounds like a personal voice mail and is unintelligible. Nobody has called me back from that number. I also have tried to call her office several times to address this problem. Surprise surprise, I haven't gotten a call back from them either.
I have been to Dr. Kotecha's office and it's ALWAYS a pleasant experience. She is a wonderful doctor and really cares about her patients. She is very thorough, kind and always friendly. Same goes for the staff, very nice and helpful!
I have and will continue to recommended her to family and friends!
Doctor is probably fine. Staff is completely retarded (two 20 year old KIDS). A visit that should have cost me 10$ ended up costing me 115$ + 2 missing boxes of contacts. Called numerous time, visited their office THREE times in person.
Details: Came in for an contacts exam. All went as planned, then when insurance processing came along, I didn't understand what was going on so I told them to hold on purchasing the contacts because they couldn't give me a straight answer and paid for the exam out of pocket. Bought the contacts the day after, a supply of 6 months, and they said they will charge me for them 25$ extra even though I called and I was supposed to get the everything paid for except my 10$ copay. Thought I can just order it, pay 115$ total and not deal with this mess anymore. Guess what, they thought they ordered me a 6 month supply (which they quoted me for) but instead ordered me 3 month supply and told me that I'll have to pay the full rate for the other 3 months. Their mistake for quoting me, BUT they tell me I cannot return the contacts. Awesome.
Guess what. All said and done, they tell me they can't help me at all. Told me to call the insurance company and beg them to give my money back. Waiting for their call as of right now. I'll probably have to visit the office for a 4th time. Looking forward to this conversation.