THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
A Visual Affair
Pentagon City, 1101 S Joyce St Arlington, VA
I had a great experience here -- the staff was very friendly and knowledgeable and I had no complaints, just positive comments. I went for an eye appointment and they seemed to care a lot about me. I also had them help me choose new glasses and their opinions/help were fabulous.
Want a doctor that explains everything clearly, makes you feel comfortable, and leaves you feeling like you've gotten everything you needed and more? Then Dr Bindal is your guy!
What a fantastic experience. Dr. Bindal and his staff are professional, knowledgeable, friendly and helpful. It had been many years since my last eye exam and I knew I was having problems with my eyesight. Dr. Bindal thoroughly examined my eyes, explained to me what was going on, made recommendations and answered all my questions (even the ridiculous ones!). I decided on the lens and his staff helped me select the frames. I did take some time to get them in, but they are perfect. Thank you for such an easy experience. You've got a dedicated customer!
Based on my experience with both offices in VA and DC over the past five years or so, I think that Dr. Bindal is an informative doctor and enjoyable to interact with, but I've run into several problems with some of the staff that has led me to the decision to go elsewhere from now on. I have worked with some helpful (typically female) associates, such as Ally (I think her name was, and Selma) but in general, this year has been a nightmare for me dealing with incompetent individuals.
For instance, I was prescribed a medication by Dr. Bindal last year, which my insurance needed to approve. This year, the approval ran out, so I contacted the staff, so that they could do whatever is needed for the re-approval. After all this back-and-forth calling with me doing most of the calling to A Visual Affair, my insurance denied the approval, and when I talked to one of the girls at the eye clinic, she said that one of the guys filled out the form incorrectly and that she'd have it fixed (reallllly - after about 15 calls I get a denial because some untrained person sent my info??). Shortly after that was finally resolved and I resumed refilling my prescription, my refills ran out, so my pharmacy sent requests to A Visual Affair for updated information. After several days passed, I began playing phone tag with the eye shop again. The eye shop claimed that they didn't receive any of the multiple requests despite me standing there at the pharmacy and the technician assuring me that it went through, so I went to a new pharmacy.
I was then told by a rude guy at the eye shop that I needed to come back in since it had been over six months since my last visit; he failed to proactively tell me this and instead claimed he told this to the pharmacist at the new pharmacy (which does not help me - he told me earlier that he would follow-up with me on next steps and should have kept his word). I wouldn't know that my prescription wasn't being refilled due to needing a new visit, if I hadn't called the eye shop back.
Also, one guy I talked to about needing refills quickly told me very matter-of-factly that my prescription is good until 2016 or something -- I knew that he was confused. My insurance approval was the one that is good for a couple of years - NOT the refills. I didn't feel like arguing with him, so I said ok and planned to call back. I've run into a lot of rude young girls working the front desk ever since I began going, especially to the VA location, but it wasn't bad enough to prevent me from seeing Dr. Bindal.
Unfortunately, this year I've been speaking on the phone with some guys that sound like they couldn't find their way out of a cardboard box. They have all truly given me a headache and I am not sure why all of these people are being hired. I understand that they process hundreds of insurance-related forms daily, but everyone has a hard job, so an overwhelming workload is no excuse for poor communication and unprofessional attitudes toward paying customers.
Half of them act like they couldn't care less and tend to cut me off on the telephone. I am going to forego my medication for the rest of the year, and hopefully find a smaller, more professional, organized practice next year when my insurance allows me to obtain a new eye exam. I even asked one of the guys to have Dr. Bindal call me so that I could express some of my concerns, but I never heard back from the office.
It's also been sort of inconvenient for me when I ask for particular things and am told that I can't get something scheduled or can't get this or that done because my file is at another office. I mean, is it that hard to just move my files? I started going to the VA office when I used to live in VA, but now that I moved and worked in DC, the DC location works better for me.
Personally, I can't recommend A Visual Affair, but others seem very pleased, so I don't know what to tell anyone interested in checking the practice out. I guess if subpar customer service really doesn't bug you (hey, it's not an issue for some people) check it out, because you would probably like it.
I'm pretty surprised that some of my fellow Yelpers have given this place one star. I've been a patient here for the past two years, and am glad that I found this place, because it was Dr. Bindal who introduced me to the a new contact lens product that feels way more comfortable than the previous brand I used (Softmed). Anyhow, the staff is always friendly here and Dr. Bindal is always helpful and attentive. I definitely plan on returning here for years to come.
A Wink & A Smile
Optometrists, Eyewear & Opticians, Orthodontists
19369 Promenade Drive Leesburg, VA
Dr. Lucy Lee is great. So,patient as I tried many different contacts to find the best for me. The staff is friendly and helpful. The customer service is outstanding!
The staff was very friendly and warm, even to someone like me who hadn't been to a dentist in far too long. They were thorough and professional, and the atmosphere was great- they even let me choose a Pandora station to listen to while waiting.
Good customer service, good selection, outrageous prices, completely inept with insurance claims and contacting them.
overall it was overpriced and the staff were phony
We have gone to A Wink & A Smile a couple of times since they've been open (vision side only) and had a good experience one time and the next time the frames we ordered got lost in transit. Due to no weekend hours it took us a while to get back in and pick a replacement frame, but when we did, they rectified the situation and were very professional and made sure we got what we needed and then some! They took a situation that could have gone either way and gave it a good ending and we will definitely continue to recommend them.
I have been seeing both Dr. Lee's for my dental work and eye care. Both Leonardo Lee (dentist) and Lucy Lee (optometrist) are skilled young professionals. The care provided is first rate. I really like the dental hygienists that are part of the practice. The front desk staff are superb. I have never had a problem scheduling an appointment at a time that is convenient for me.
Ayman Boutros MD
4900 Seminary Rd Alexandria, VA
Here's a tip, come at least 30 minutes late to your appt time. This office is notorious for overbooking and it's not uncommon to wait 30-60 min past your scheduled time!! I don't know about you, but my time is valuable so I strongly urge you to not be on time. As a further aside do not come 15 minutes early as they counsel. The front desk used to be extremely surly but they have new people now who are nicer. Should anyone give you a problem for coming ' late ' just tell them your time is as valuable as the doctors so when they start taking patients on time you will adjust your arrival time! On the positive side, Dr Reisner is very good. He goes the extra mile and has a nice manner.
Alan J. Pollack, MD
4660 Kenmore Ave Alexandria, VA
Dr. Pollack is a skilled surgeon, a sharp diagnostician, and a genuinely nice person. He operated on my cataracts last year and the outcomes were beyond my expectations. After some high tech tests, I was told that I was a good candidate for the premium lens (meaning I won't need reading glasses anymore). I know that Dr. Pollack has done hundreds, if not thousands, of these lenses, so I opted to pay extra for the upgraded lenses. I knew I was in good hands. The fact that I don't have to wear reading glasses anymore is amazing to me. Dr. Pollack was very patient with me and took the time to answer all of my questions. His office environment is a positive one. I noticed that Dr. Pollack had a nice rapport with his staff, joking around with them, but also treating them with respect. The staff seemed happy to be working there. I actually look forward to my visits with Dr. Pollack because my experiences have been so pleasant.
I had a very pleasant experience with both the technician and Dr. Pollack. The appointment did seem to take a very long time, but they were down one technician for the day, hopefully that was the only reason for the back-up of patients.
Unfortunately I have had a very hard time with the office staff since my appointment. It has now taken four different calls to the office and two calls to insurance to (hopefully) finally get it sorted out that I had the wrong charge on my statement. They insisted that I owed $135 for my appointment when I was confident (and, it turns out, correct) that I only owed $35. They were rude to me on the phone and continually blew me off when I tried to correct the problem. By the third time I called, it became clear that no one had even looked at my statement to see that I had been charged for the same exam twice (under slightly different codes), which is obviously why insurance wasn't covering it. When they finally directed me to their external billing company, I was treated with respect and the problem was solved.
Dr. Pollack was recommended to me by my dentist and a few other people. Had a check up and two other issues looked at while there for my appointment. Office is clean and full of great equipment. The waiting area is comfortable and was not crammed full of people like I had seen with other opthalmologists who seem to overbook.
Dr. Pollack's staff are professional and friendly. I felt very comfortable with them. Dr. Pollack was very thorough in his examination and listed several treatment options for my condition as well as took the time to explain what was going on. I had a very pleasant experience and have found a new opthalmologist for the future.
It's fun trying to do work with compromised vision due to pupils the size of dinner plates. And wearing sunglasses indoors, too, like Roy Orbison only less cool.
I've been coming to this office for over 15 years now -- first when it was Huberman, then when it was Huberman & Pollack, and now that it's just Pollack -- so clearly I'm satisfied. There's a large waiting room with plenty of comfy chairs and lots of mags (good, mindless ones like "People"). The office staff is friendly. Public radio is piped into the exam rooms so news of the latest fuel cell technology can distract you from the instruments poking and prodding your eyeballs. The exam techs are professional. And Dr. Pollack is a very nice doctor...I haven't really *seen* him tho, because we always meet once I've had two rounds of retina-burning eye drops and been forced to take my contacts out. But the amorphous blur I talk to has a very warm and calming persona.
They do overextend the schedule a bit here, which is frustrating. Several people will be given the same appointment time. I know eye exams themselves are time-consuming, but nearly 2 hours for a routine check-up is pretty standard here (is that normal? Maybe it is, since this is one of the only optometrists I've been to). My boss said she was just about to send out a K9 unit when I finally showed up at work this morning.
Appelbaum Stanley A
6509 Democracy Blvd Bethesda, MD
I took my 7 year old son to Dr. Stanley Applebaum on Aug 22,2014 for a vision therapy assessment. Vision therapy itself is amazing and the assessment, although long and Dr. Stan being extremely long winded, surprisingly egotistical and arrogant, was helpful (for my son's future needs of vision therapy to enhance his reading capabilities). Here is where it gets more than unprofessional and extraordinarily problematic.. I told Dr Applebaum that we were referred to his office by my cousin who lives in the Washington, DC area. We, however, do not live nearby, so we were doing the assessment to find out if our son needs vision therapy. We would then need Dr. Applebaum's formal evaluation to take to a therapist in NYC. After 2 hours of listening to Dr. Applebaum toot his own horn and paying the $450 fee, I left hoping that the assessment would be done (as the office staff promised) in a week and faxed immediately to our local vision therapist. Over a week later, I called the office, at which time an exceptionally ill mannered secretary, told me that the my son's full evaluation was on the doctor's desk waiting to be faxed and he "will get to it when he gets to it." I was beyond disturbed by this cavalier attitude toward a very simple request for information that we had already paid for. I reiterated that our new vision therapist in NYC needed the assessment to being the work that my son needs and time is of the essence. To no avail...the secretary was completely unconcerned and callous and that was that. Today we arrived back at our NYC vision therapist's office for our #3 vision therapy treatment (they were kind enough to begin treatment without repeating the initial assessment). Our new doctor looked at me again and said the assessment had still not been sent. I called Applebaum's office again and was then told that he mailed it off 2 weeks ago...when it was said to have been on his desk. I then asked for tracking information and or the possibility of reprinting and faxing as previously requested, to which I was told by a different secretary, that she had no jurisdiction in this area and that no one in the office is authorized to make any copies of patient's records except Dr. Applebaum. I would have to wait for the doctor to call me back....
Long and the short is...this therapist/office is less than professional, the office is very difficult to deal with at best. If you are looking for an excellent vision therapist in the Washington, DC/MD/VA metropolitan area, check out Dr. Robert Jacobs in McLean, Virginia.