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A Visual Affair


1150 Connecticut Ave NW Washington, DC
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Herb T.

over priced and difficult. I gave my wife a "living social" coupon for exam and $ towards reading glasses....Geez this is not that complicated but this place is over priced and after several corrections still couldnt get the lens right. Why pay beverly hills/rodeo drive prices ($400 OVER the coupon) and get CVS store bought service? ps address is connecticut ave but entrance is 18th street.

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Daniel O.

I made an appointment with Dr. Bindal through ZocDoc. His staff called twice to reschedule the time and a third time to request insurance information. When the day of the appointment came, I rushed from another appointment across town to be on time. When I arrived, the receptionist told me that Dr. Bindal was running late and wasn't in the office yet. I waited 20 minutes and Dr. Bindal never showed. The entire point of scheduling through ZocDoc was to avoid wasted calls and time. Everyone is entitled to some understanding in a bad day running late, but my time is valuable too. A little advance notice that he would be late would have been courteous and professional, and there's been no apology for the missed appointment.

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Shamiela M.

Dr. Bindal is AWESOME - so friendly and welcoming. He takes time to examine your case and is very knowledgeable. I absolutely recommend his practice.

The staff there can be a bit rude at times, but I would not change my mind about going there becasue of Dr. Bindal.

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Laura T.

After being studiously ignored for 10 minutes in favour of a stick-thin socialite-type madam, I launched myself into the assistant's field of vision and begged her for an appointment to see the doctor so I could give them my money. This I later cancelled when I found out that Embassy Eye Care takes my insurance plan. If you're thinking of getting an eye exam here, don't do it! Walk past it and go to Embassy instead. Or go to America's Best. Go to any one of the thousands of opticians within a 3-block radius. Just don't bother with this one.

I can't abide rude people.

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Sandy C.

I actually had quite the positive experience there. They had great selection (stylish and classic), reasonable price (given glasses are ghastly expensive to begin with), and the clerks were super helpful. Eliot, the one that actually do the merchandising, helped me, so he knew everything in the store and tried to accommodate my taste. And even though at first I was a bit uncertain about his selections, I fell in love with the first one he picked. The whole store, all clerks and even some customers, put up with my silliness and gave me their opinions on my selections. Great fun.
Had gone to check out a couple of places before, which were either super exclusive and high priced and acted like it (Blink), or kind of had your generic glasses: much cheaper, good for something basic and utilitarian, but kind of boring.


A Brighter Image

Eyewear & Opticians, Optometrists

1720 Connecticut Ave NW Washington, DC
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s d.

I stopped in for an emergency eye appointment for an eye infection. They squeezed me in, no problem, especially since this wasn't my regular optometrist. The optometrist was quite nice, and went very smoothly. They agreed to have it as an emergency visit so it wouldn't count as my full eye exam.

Fast forward a few months later. I'm trying to make my annual eye exam appointment. Insurance says "sorry, you had that in August." I call A Brighter Image, and they insisted that they gave me the a routine eye exam. Both the receptionist and the optometrist were extremely rude, and said basically I had no idea what i was talking about and that I should've been clear for the start about what I wanted. Really, what part of "I need an emergency eye appointment for an infection" didn't they understand.

basically, fine for a regular exam. Pray that something out of the ordinary doesn't happen, otherwise I would not count on things going well.

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Andrew B.

Best customer service I received in 2012. On impulse I walked into A Brighter Image. It was the Wednesday before Thanksgiving. I needed a replacement screw for a pair of antique frames. Within minutes the lab tech Ramiro installed an excellent match, straightened the frames, and cleaned the lenses. No charge and sent me on my way. Sure it was only a couple of bucks worth time/effort on their side. But I had never been inside A Brighter Image until that day. I've never spent a dime there. Extending such four-star service to everyone exemplifies model behavior for a neighborhood medical provider.

They can count on my patronage for my next pair of glasses.

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Thomas D.

I have been going to A Brighter Image for over 15 years. I had Lasik surgery in 1999, but still need glasses for reading. If anything, I am the one who constantly pushes for the upgrades and am told by the staff to tone it down. I find Dr. Vater to be an excellent doctor, and I have no problem with the "extra" tests primarily due to the fact regarding my Lasik...these tests help detect if there is any issue regarding that concern. The selection of frames is outstanding, far better than any "chain" and the service and attention to detail is comforting. As a consumer whom, if I have an issue, I go right to the CEO of the organization, bypassing any middle management, I would highly recommend them. Believe me, if I felt I had any issues, I would not be going there for the past 15 years.

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Anne L.

Great operation. The folks there are super nice and competent. Family operated business means you're more than just a number. After my eye exam, I ended up buying my frames elsewhere, but came back to them to fill the lenses because I liked working with them so much.

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Tom L.

I've been going here for years and have always been happy with the experience. One key has been that I haven't come to them with an emergency. I've always ordered glasses and contacts well before I ran out.

Dr. Vater is extremely patient and accommodating. It took me a while before I found the right arrangement for my contacts - one brand for the right and another for the left. He was the one who kept me trying new combinations till I found the right one well after I was ready to just settle and be done with it.

As far as prices go, I don't think there is such a thing as cheap when it comes to corrective lenses. It's expensive and this place has competitive prices.


America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

5031 Indian Head Hwy Oxon Hill, MD
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Orishas L.

To make a long story short don't waste your time patronizing this store. They have RUDE employees who mirror unprofessional and quite ghetto behavior. I had an employee raise her voice at me while using obscene language, just because I choose to stick up for myself. And it's sad because everyone else that works in the store seems to be quite nice.

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Alan B.

Well, well, well. It looks like it is up to me to balance out the perception of this place since the other reviewers have portrayed it as a festering cesspool full of screaming lunatics. This is not the case.

First of all, they were convenient in the sense that they were able to see me the same day that I called. I couldn't say the same about either store that I called in NoVA. I was in, out, and on with my afternoon. Everyone in the store was friendly, straightforward, and helpful. The optometrist was as thorough as any that I have been to in the past.

Second of all, the place was reasonable. I did join the Eye Care Club for $99, and it has payed me back in a variety of ways since early 2013 when I first went to the Oxon Hill store. The Eye Care Club offers members free eye exams for up to three years (that is an additional 5 exams if you go every 6 months). Also, I get discounts on my Proclear monthly contacts. They are only $41 a box, and if you do the math that comes out to a measly $82 every 6 months/ $164 per year.

Thirdly, let's talk about the location itself. Yes, I lived in Alex.,VA in 2013. The prevailing perception of many a NoVA snob is that crossing the Potomac over the Woodrow Wilson Bridge is analogous to crossing the River Styx into the depths of Hades. (As evident by this other reviewer here who said, "my life was threatened.") Got news for ya, everybody in nearby Alexandria: Nobody in this neighborhood is interested in threatening the Professor Emeritus of Economics or your vintage Volvo. Ooh, there is some trash on the ground... ooh, there are some seagulls eating discarded french fries in the lot... I'm not really sure who that guy is having a conversation with outside of the Giant... maybe a ghost? This is a working class suburb, people. It's not the Southside of Chicago. Thus ends my rant.

No complaints here, if it wasn't 700 miles away from me I'd go back.

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Crystal H.

This location is in Eastover Shopping Center. The guy and I went in to check on the 2 for $69 with a free eyeglasses exam. However, my guy has some bad vision, so he needs more than that deal includes! However, the people working in this location, were nice, but extremely hood!! LOL! They were friendly, but whew...they were a bit much!

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George C.

A very bad neighborhood to go into, first of all. Don't risk your life going to this business to (supposedly) save some money.

Just as important: If you go in for the "Two pairs of glasses for $69," you'll find they have one add-on after another, and you end up not being able to pay for two pairs. So you go for one pair, and that one pair still ends up costing $400 because of all the add-ons (the warranty, a special scratch protection coating, a special glare protection name it, a lot of stuff that ends up costing multiples of $69, and just for a single pair of glasses).

So their ads are basically just intended to bait you and draw you in and play you for a sucker.

In that kind of environment, the customer service is as sloppy and as indifferent as you'd expect. They don't care how they inconvenience you, once they've got you on the hook. You need something they can handle over the phone? They'll make you put in an appearance at the store anyway. They don't stay on top of things, so you need to call them and pester them about whether an order has arrived, etc.

It all smacks of dishonesty and people who are just marginally competent in what they do for a living.


America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

1401 Rockville Pike Rockville, MD
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Emily P.

This is the worst experience I've had with customer service. I had traveled over an hour for a scheduled follow up appointment. The receptionist made me wait over 30 minutes only to let me know that the optometrist could not see me that day. She told me to come in the next week. I don't understand why it would take over 30 minutes to inform me that I could not be seen especially since during my wait, the receptionist was not tied up or helping any of the 3 customers who were also waiting at the time.

Even with better deals/cheaper prices, I would not come back here again! DO NOT GO HERE!

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Ch C.

Front desk girl was rude; Doctor told me that they didnt make my contacts anymore(which was a lie, I just found them at ten other locations); glasses deals are only for a few **** because if your vision sucks like mine, then you need light weight lenses for an extra 200 plus the frames, which they dont mention when you start the exam or anywhere in fine print.....ahhhhh they also wouldnt except my insurance nor try to see if it would be accepted...i just chhecked with my insurance and they were suppossed to accept thank you to America's Worst.

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Staci L.

This place is awful. :( the customer service is bad and rushed plus the selection of frames is despicable. The tech rudely gave up on the eye puffer test and had to wave himself with paper out of frustration, after only 2 attempts. ( :( I hate that test. )Whoa... worst experience in customer service in a while. I did not purchase anything except the eye exam... my money is not going to these guys. YIKES! Not coming back!

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Limor R.

If I could give this place zero stars, I would. The first time I came in, I purchased the 3 year unlimited contact exams for $100. It's a bargain but you definitely get what you pay for.
The doctor was rude, quick, and seemed annoyed with my concerns. She finished the eye exam in less than 5 minutes and tried to send me on my way. When I asked if she was sure of my prescription she snapped at me for being young. (WHAT ? I'm 23.)
So anyways I am promised my contacts in 7 to 10 days which took more like 16 days (not including weekends) and they aren't the right prescription. I've had headaches everyday and the brand I was given keep popping out of my eyes. I called and told them and made an appointment for a reexamination. I got the same doctor who dismissed me right away, saying her prescription was fine and if I wanted another exam I'd need to come back for a different doctor.
She is lazy and stubborn and says she's been doing this for so long that she can be fast but it's just rushing you to get to the next person. It's not accurate and my friend had the same similar experience.

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Lee W.

I have been going to this store for 20 years. I have never had a problem and recommended it as the only way to buy glasses. There are faults, but magazines
and decor are not high on my list. Unfortunately, this time was different. Everything went as expected. The pre-exam and my time with the doctor were efficient and satisfactory. This changed when I sat down with the salesperson and was told that
it was against the law for me to purchase the promotional glasses with the CR-39
plastic lenses and that I would have to buy the polycarbonate lenses costing considerably more. I gave him any number of opportunities to correct himself, but
he kept insisting that it would be against the law to sell me plastic lenses! While the doctor recommended polycarbonates, it was not required. I have bought many pairs of glasses in the past and was never charged more or REQUIRED to purchase the more expensive lenses. I had to leave the store without having placed an order.

I checked with my ophthalmologist and was told that it was a recommendation, not
a law.

I sent an email from the America's Best site and I am waiting for a reply.

July 25, 2014

I did finally get my glasses today. I would have gone with 5 stars, but this problem
should never happen. I eventually was given an official America's Best form to sign.
The form should have been available to me a month ago without the hassle.

Anyway, I will continue to recommend America's Best, with caveats.


America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

Brentwood, 1060 Brentwood Rd NE Washington, DC
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Jean C.

I give them two stars because I took a perscription there, and it is possible that the perscription might have been the problem, though it was brand new and from a doctor I trust.

Suffice to say, I basically threw $100 away. They made me a pair of unwearable glasses and wouldn't remake them, and my doctor swears they made them wrong. Won't get a perscription filled by anybody other than the optomologist I had the eye exam with ever, ever again.

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Remahn F.

Bought two pairs of eyeglasses here that seemed to take longer than usual to come in.

When they performed my eye exam, the lady sat me down in the chair, then immediately went on her lunch break... I know she did, because when she came back she smelled of sandwich.

Also, I lost one of the little nose-rester thingies from one of those pairs of glasses, and went in to get it replaced.

A few days later, went to pick them up, just like the young lady at the front desk told me to do, (SAME young lady), and she looked at me as if she had no clue what I was referring to. They weren't ready...

She found my glasses randomly stashed away somewhere, and promised to fix them right away. You know she replaced the lil nose thingies with two of the largest and most horrendous nose thingies known to man? She also threw the one that wasn't broken away so I had no clue of knowing how to just find a match for it.

Although, I loved the 2 pairs of glasses I received, yeah, my experience there sucked. I was treated like an irrelevant step nephew. I'll have to do this online next time, since I've heard good things about a few of those services.

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Naomi L.

By far, the dirtiest and grossest eye exam place ever! Please wipe down your equipment, tear away obviously already used strips of paper and clean the bathroom.....please and thank you.

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Mary B.

I'm getting old and I can no longer read with my regular prescription, so I went to my doctor and got a new one. I took the new prescription to America's Best and they made the glasses in the time they said they would. I found the staff helpful and the selection of frames, while not huge, was big enough for me to find something I liked.

I have to say, on price, that they were totally up front about the fact that my glasses would cost more than the advertised price. This is because I need high-index plastic or something like that for my prescription. They weren't upselling me, either, because I am always told this. But at least I knew from the beginning what the total cost would be. I was pleased to be offered a 20% discount because I have health insurance. I didn't need to do any paperwork, just show them my insurance card. (Personally, I think the poor people who don't have insurance need the discount more than I do. But apparently the deal has something to do with an arrangement America's Best has with the insurance companies.)

The bad news was that I hated the new prescription. So I went back to my doctor and got a new one. I was freaked out about the fact that I was going to have to pay for new glasses until he told me that the industry standard is for the lens shop to make the new lenses free of charge. He wrote "Doctor's courtesy" or something similar on the bottom of the prescription. The kicker is--my doctor said some of the chains don't do this. He specifically warned me not to go to Hour Eyes. He wasn't sure if America's Best worked this way or not.

So I take the new prescription to America's Best and what do they do but give me the new lenses free of charge! But wait, there's more--the new prescription is better but I still can't see right. So I decide to make the new prescription into reading glasses. This means I need new distance glasses in my regular prescription. (The ones I have are scratched and messed up.) So I go BACK to the store and this time I ask them if I can retroactively take advantage of their 2 for 1 deal. They called out the manager and she said she could give me 50% off the second pair of glasses. Which I think is totally fair.

Another good thing to know is that they warranty the glasses for a year for everything except loss and theft. I've already made a note to go back in 11 months, if need be, and get new lenses for the glasses I'm buying this year. (Don't you hate the way sunscreen and stuff like that messes up the lenses?)

The bottom line? Friendly, helpful staff and good prices. I'd recommend these guys without any hesitation.

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Mick M.

You get what you pay for at this location. The service is not good, the glasses selection is pretty bad, and they are always trying to selling you WAY more than is necessary. Also, although the frames are cheap, the lenses are actually quite expensive (and again, they will tack on stuff without asking you, like special coatings, etc, and will not even tell you unless you ask why it is so expensive). Also, getting glasses back from them takes 7-10 business days--which is ridiculous.

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