THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC

DIRECTORY BY NAME

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3.2

America's Best Contacts & Eyeglasses

Optometrists, Eyewear & Opticians, Ophthalmologists

8650 Georgia Ave Silver Spring, MD
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Jenny D.

The staff can be very rude. One in particular, Clarissa, has a high temper. Even when she is trying to speak politely, it comes off in the rudest manner. She made a mistake in reading my prescription and couldn't even own up to it. She based the mistake off a trial pair of lenses which was given to me a YEAR ago, NOT a prescription. I had to find out the mistake through MULTIPLE staff. Not only did she complain ABOUT me to my face, she simply passed me down to another employee and did not even apologize for her own mistake. It is unacceptable for her to be nagging me about how I was being rude when I was only rude because she could not handle her job properly. This will be the last time I ever stop by America's Best and spend $400+ on contacts.

 
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Zachary H.

The optomotrist who helped us was fantastic. Melissa, the woman we had to deal with for the frames, was unprofessional and down right rude. We went to America's Best for inexpensive lens and frames - which is what we got. However, base on the sales rep's attitude, we won't be reccomending them to others.

 
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Brandon B.

I happened to walk into this location today looking for a pair of eye glasses. I have to admit that I wasn't expecting much, but as soon as I started looking, I was pleasently suprised! They have an extremely nice selection of name brand frames at extremely competitve prices.

I was so shocked at my final cost for one pair that I ended up getting two pairs instead I still remained within my budget and I was in and out of there with no problem. I would highly suggest that you stop in this location if you're in need of eyewear.

 
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Joe K.

This is the ultimate bait and switch! They advertise the two-for-one special for single vision lenses. What they don't tell you is that single vision over a certain prescription does not qualify. (In other words, if you're more than 12 years old getting your first pair of glasses don't expect to qualify for the deal!) Because NO limitations or qualifications were advertised, this was very upsetting. (And there was no fine print either!!). The staff seemed unapologetic about the misleading advertising. I see no reason be a returning customer.

 
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Katelyn K.

This is my third trip to this particular America's Best, so I am surprised I hadn't rated it before.

Appointments: It is easy to make an appointment using their online system. I broke my glasses on Wednesday and was able to get the first appointment on Thursday morning through their website.

Doctor: Every time I have gone in for an exam, I have had someone different. And we aren't talking like waiting a year or two we are talking maybe every six months? It feels like a revolving door up there.

Frames& Lenses: Lots of options and reasonably priced especially for designer frames.

Service: I think they may be understaffed. The assistants are often rushed because there is a long line of folks who need help.

 
5.0

Andrew E Holzman, MD, FACS

Ophthalmologists, Laser Eye Surgery/Lasik

Tysons Corner, 7930 Jones Branch Dr Mclean, VA
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Angela H.

I am so happy I had LASIK with Dr. Holzman. He's performed tens of thousands of laser eye surgeries, and is really obviously invested in making sure that you walk away with the best vision and outcome possible. During the procedure, he talked to me and told me what was coming next and what was going on to reassure me, and then he called my eye doctor on the same day to tell her that the procedure went great. Very impressive that he loops in each patient's doctor personally! moreover, he dropped me a email a few days after my surgery to check in, when most doctors can't wait to usher you out of their office. My surgery was over two weeks ago, and my eyes get better by the day... I'm really thrilled with the results already, and know I will like them even more as my eyes continue to heal.

 
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John M.

I cannot say enough about how great an experience I had with my LASIK procedure. Dr. Holzman is simply the best surgeon I have had in any of my surgeries! I have never had a doctor show so much interest in my well being and satisfaction. The night of my surgery Dr. Holzman even called me directly from his personal cell phone to ensure I was happy with my procedure. This is above and beyond my expectations for any surgeon, but especially one with 60,000+ surgeries under there belt! Wow is all I can say!

 
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Jane C.

I had my LASIK done by Dr. Andrew Holzman several years ago, and even though the fee was rather high it was totally worth it. Dr. Holzman offered free consultation sessions before the procedure, and kept the atmosphere relaxed during the procedure (which is very important since you're wide awake as the machine slices open your eye to create a flap). If you're looking to get laser eye correction, Dr. Andrew Holzman is the best!

 
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Todd R.

After deciding to go with laser eye surgery to correct my nearsightedness I was disappointed to learn that I was not LASIK eligible. Instead I would have to get PRK. I was a little scare based on the horror stories I read online but after meeting with the staff at TLC I decided to go for it. The procedure itself was easy. Dr. Holzman was great to work with and made me feel comfortable before and during the procedure. With PRK you are going to have some pain and discomfort. Mine was not too bad and only lasted about 2-3 days. I am now a month out from my surgery and my vision is 20/20. My optometrist that I am doing my follow up care said he expects me to be 20/15 by my 3 month appointment. I highly recommend Dr. Holzman and TLC rockville!

 
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Chris P.

After making the commitment to LASIK, I could not be more pleased with TLC and Dr. Holzman. If you're looking for an experienced surgeon, Dr. Holzman is definitely on top. He is professional, very experienced, relaxing to talk to, and will assure you you're in good hands throughout the entire process. Like many, I am a surgery-phobic and never thought I'd get this done, but after having the procedure, I can't think of anything better -- my procedure was virtually painless! Even my eye doctor during follow-ups told me that my eye job looks extremely clean, he has seen "bad" jobs, and he said that another eye doctor might not even notice I had the surgery -- that's pretty good! If you don't want to take any chances on your eyes, go to Dr. Holzman -- you won't regret it!

 
3.0

America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

916 Largo Center Dr Upper Marlboro, MD
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Bolatito I.

My family and I have been using America's Best for close to 10 years mostly because of the $70/ two frames deal.
In my experience, the process is very smooth. My glasses have always come on time and I appreciate the adjustment they do when you come to pick-up. The last time I ordered glasses, one of the staff went above and beyond to help me find frames that I would like, going to the back room, pulling out
My only complaint is that they can never seem to find my file (actual paper, not electronic) and they never seem to change their 59.99-69.99 selection. I saw frames that I got over 5 years ago there. However, the selection is fairly extensive so.

tl;dr

Had a great experience, will continue to go to this location.

 
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Larry P.

I rarely ever write reviews but this place drove me to writing a negative review. I am going to give them 2 stars because the initial visit was smooth. There was virtually no wait time. I was able to get in and out fairly quickly. The agents were very helpful in picking out two sets of frames. I ordered on October 8th and was told the typical 7-10 days but could be sooner spill. Having done business here prior I knew the drill. I also knew it wasn't going to cost 69.99 for 2 pair of glasses at the end. Anyway, I was extremely patient I waiting until Oct. 23rd before even inquiring about the frames. I called and was told one pair had arrived. I was thinking in my head why wasn't I informed that even that pair had arrived! But ok...I go to the branch location Oct. 26th. That is 13-14 business days excluding sat and sun. and a possible holiday. They search for my glasses and tell me only one pair are there. I leave and was told I would be getting a call later that day from the manager. No call. I called back on Oct.28 only to get the run around. The manager first told me she would call me back in 30 minutes 4 hours later I call the store back. She gives me attitude saying that she didn't call back because she hadn't heard anything from the company who makes the glasses. That's when I finally had enough and called the corporate branch. The rep informed me that BOTH pair were shipped and should be there. Now a second order has to be created and yes that means another 7-10 business days before I see my second set of frames. But you best believe they have my money already! I will never EVER use them again. I had issues with my last order as well but I let it go. Do not use this company!

 
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tasha m.

Make sure when you come that there is more than one doctor seeing patients that day. We had an appointment and are still waiting an hour since getting the pre test, to see the one doctor that is here today.

 
5.0

Anne Arundel Eye Center

Ophthalmologists, Optometrists

127 Lubrano Dr Annapolis, MD
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Bobby F.

Went here back in May because I had a severe case of Conjunctivitis. The staff was excellent in assisting me to get emergency same day appointments. I was truly in severe pain with my eyes and they were great every step of the way. Dr. Frank was very professional and I credit him with getting me back to normal. It took about 3 different visits of getting my eyes cleaned out, and things finally took a turn for the better. I am truly grateful to the whole staff for assisting me in my recovery!

 
3.0

America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

Bailey's Crossroads, 5503 Leesburg Pike Bailey's Crossroads, VA
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Sherri K.

Great deals for kids glasses!
Clean, quiet environment - a little unlike the America's Best in Colorado I have frequented in the past.
This group is very thorough and I felt very satisfied with the package I received for my son and the quality of work that came along with it.
There were a couple things I felt weren't as tight as they could have been between the communication of the reception team and the Dr we saw, but it really isn't even noteworthy.
All in all a good experience for my child by a very competent team.
Cost effective.

 
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T L.

I do agree with Jason A. that I've booked the earliest appointment possible, the 9:15 AM and for whatever reason, the doctor doesn't arrive until 9:30-9:45 AM. I've had this happen a few times. However, I will have already gone through the pre-exam and I'm just sitting there waiting for the doctor to be on time. She is nice so I often just overlook the tardiness.

Once I am in the exam rooms, the staff and doctor at this location are attentive and knowledgeable. I haven't had bad service here.

Another thing I like about America's Best as a whole is that since I don't have vision insurance, I purchase the multi-year plan which includes features that cover my needs. I go get eye exams as often as I want and discounts on contacts. So crazy me, I go get an eye exam every quarter to make use of my plan *nervous laugh* don't judge! Also since I use a different brand per eye (odd I know, but for good reason!), the discount on contacts is actually useful for me since I can't take advantage of ordering online for a cheaper price.

 
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Joe X.

It's been 2 weeks since they ordered my new trial pair of contact lenses...! I have phoned twice now just to check to see if they were available and that I could schedule an appointment with the doctor for the trial pair fitting.

They still are not available they have no idea when they're going to be there I find them to be rather defensive and at no time has anybody said we're sorry there's a delay or that it's taking so long, apologize for the inconvenience, they are very defensive.

I strongly don't recommend them. I suspect there has been a change in leadership and there has been a change in staff since I was there six months ago-going through this exact same process!

15 business days later I will see the doctor for my trial pair fitting...wish the experience was different!

 
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Jay S.

horrible service. took my girlfriend and when checking out, they tried to tack on a bunch of charges without even asking like thinner lenses, anti glare coating etc. after i said no to everything, the worker tried to ignore me and kept saying she should get them. but she said no. then afterward the worker who was some old guy seemed pissed off and overcharged her an extra $15 for nothing. i'm going back to argue with them

 
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Paul H.

I went in for a new eye exam (my current prescription was five years old) so I could buy new lenses for my frames online; the two pairs of glasses that come with the deal are a real plus... but I will use them as back-up glasses.
I made an appointment and they saw me promptly. Dr Bhakta was super-nice and really pretty, too. I hope it isn't inappropriate for me to write that. But wow. The frame selection was well-marked accoriding to price; even the lowest priced tier boasted a selection of nice frames. The sales staff would have liked to have sold me the pricier , thinner lenses, and I would have, if these glasses were not to be spares. I really felt bad paying only $80 for two pairs of glasses with lenses and a thorough eye exam that included drops and a test for macular degeneration, etc.... they must lose money when a thrifty customer does that. Maybe the next time I need a new prescription and glasses, I'll go in and upgrade my lens choice. I'm sure to go back- they are really good. (Bailey's Crossroads Falls Church VA location).

 
 
 
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