THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
America's Best Contacts & Eyeglasses
Optometrists, Eyewear & Opticians, Ophthalmologists
8650 Georgia Ave Silver Spring, MD
I have been here a few times over the past couple of years, because I have their "Eye Club" plan which is $100 for 3 eye exams. In short, the doctors are great, but the eye products and waiting room staff are mediocre.
The doctors: they've always come across as polite, straightforward, and honest. They've tended to be conservative in their eye care recommendations, like NOT sending me to expensive specialists or NOT trying to sell me reading glasses I don't need. This has happened to me at other businesses, but not at America's Best. The down side is, you can't schedule your exam with a particular doctor. America's Best seems more focused on selling eye products and less on building patient-doctor relationships. That's unfortunate because the quality of doctor care is actually the top thing they have going for them. Luckily, you can schedule exams as a walk-in, and exams are easy to book online too.
See the docs, but don't buy your products here. The glasses are poor quality. You can ask the doctor to give you your prescription and shop elsewhere. I bought a pair here only about a year and a half ago. The coating is totally chipped, and the frames are flaking. I have worn glasses since I was 8 and have never seen anything like it. As with most eyeglass stores, the frames may not cost very much, but lenses are EXTRA and cost a lot of money, and there is usually an upsell on different kinds of coating. Be prepared to spend $250+ for your "$70" glasses, especially if you have a stronger prescription.
For those who want to wear contacts, getting trials here is a pain. They don't keep many in stock, so you have to wait a week to get your trial pair. It took me weeks before I finally ended up with a brand of contacts that I could tolerate. I'd have to keep going back to the store, getting a new recommendation, waiting a week, trying them for a week, repeat. You should also know that you *have* to get your contacts checked within 2 weeks, otherwise your prescription "expires" and you'll have to go through the eye exam all over again.
The receptionists and technicians seem overwhelmed and stressed out every time I come in here. Sometimes they are tolerable, other times they are just plain rude. Assistance in picking out frames is non-existent. On a couple of occasions the staff have made snide "joking" remarks to me, such as, "If you would hurry up picking out your glasses, I could take my lunch break."
I shopped for frames only. They do seem to have better pricing than the other 3 local places I have been, but it felt like shopping in Wal-Mart. There were several sales ladies, but none offered help. They had a lot of frames, but professional styles were limited. Many frames were either super basic or WAY too busy/cutesie. Their most fashion-forward frames were equivalent to mid-level fashion, at best, other places I went. Not impressed.
This place office staff is nice, BUT too much turnover with doctors and today the doctor at the place was a complete jerk name Dr. Shaun H. Rawana. I had five visits with four different doctors trying to get contacts, Dr. Shaun H. Rawana, he is completely unprofessional and insensitive. I had a followup with him, he said my whole prescription was wrong. Where he said he doesn't care to treat me because I am a follow up, and he has "fresh patients". Yes I was like, well what am I, I am a patient who have made FIVE visits, but the jerk did not even want to re-examine my chart, though he claims my prescription was wrong. He actually said he became a doctor for Money! This guy had no integrity and I think he was reading the chart wrong, other three doctors all followed that chart. He does not care about the fact that your time is valuable as well and the fact I was one of the first patients in the office and waited hour for this whole thing, didn't matter.
The staff can be very rude. One in particular, Clarissa, has a high temper. Even when she is trying to speak politely, it comes off in the rudest manner. She made a mistake in reading my prescription and couldn't even own up to it. She based the mistake off a trial pair of lenses which was given to me a YEAR ago, NOT a prescription. I had to find out the mistake through MULTIPLE staff. Not only did she complain ABOUT me to my face, she simply passed me down to another employee and did not even apologize for her own mistake. It is unacceptable for her to be nagging me about how I was being rude when I was only rude because she could not handle her job properly. This will be the last time I ever stop by America's Best and spend $400+ on contacts.
The optomotrist who helped us was fantastic. Melissa, the woman we had to deal with for the frames, was unprofessional and down right rude. We went to America's Best for inexpensive lens and frames - which is what we got. However, base on the sales rep's attitude, we won't be reccomending them to others.
Andrew E Holzman, MD, FACS
Ophthalmologists, Laser Eye Surgery/Lasik
Tysons Corner, 7930 Jones Branch Dr Mclean, VA
I am delighted with the care and treatment I received from TLC and Dr Holzman. After much looking around, talking with people, and researching doctors and treatments, I settled on custom wavefront LASIK from Dr Holzman. The entire experience was straight-forward, as the staff at TLC guided me through the process, worked with my regular eye doctor to ensure everything was all set, and performed the surgery. By the next afternoon, I had 20/20 in one eye and 20/25 in the other -- and I had very significant astigmatism and short-sightedness until that day! I'm delighted with the experience and would definitely recommend Dr Holzman...in fact, my wife is scheduled for a PRK treatment with him next month!
Excellent doctor. I'd recommend him to anyone who is looking for a corneal specialist to perform their LASIK surgery. They employ the best staff and have the best technology for laser vision correction.
I must say, this was by far the most amazing experience I have ever had at a doctors office. I have never had any surgeries before and the doctors were great at walking me through the steps of what to expect. The whole time while I was having LASIK done, I was astonished at what was happening. The prep time and surgery was so fast, I was shocked! It was blurry immediately after surgery and the next day I woke up and could see. It was hazy but expected. The next day I went and saw some family members that are considering it. My cousin has complete fear if anything touchs his eyes, even eye drops! I explained that I thought I was going to want to blink because I would think my eyes would be itchy from being open. I told him how cool it was and that my fears were easily relieved as soon as my eyes went numb and I put my trust in Dr. Holzman. My cousin is now getting excited about getting it done next year. It's been about 2 weeks now since my surgery and the haze has went away and I can see words I never seen before. Truly the best gift you can give yourself! Dr. Holzman has been great at following up with me and I recommend him to everyone I meet!
I am so happy I had LASIK with Dr. Holzman. He's performed tens of thousands of laser eye surgeries, and is really obviously invested in making sure that you walk away with the best vision and outcome possible. During the procedure, he talked to me and told me what was coming next and what was going on to reassure me, and then he called my eye doctor on the same day to tell her that the procedure went great. Very impressive that he loops in each patient's doctor personally! moreover, he dropped me a email a few days after my surgery to check in, when most doctors can't wait to usher you out of their office. My surgery was over two weeks ago, and my eyes get better by the day... I'm really thrilled with the results already, and know I will like them even more as my eyes continue to heal.
Extremely comfortable, extremely friendly staff, very personable doctor. Extremely little discomfort. 20/15 vision 12 hours later. Worth every penny.
America's Best Contacts & Eyeglasses
Eyewear & Opticians, Optometrists, Ophthalmologists
916 Largo Center Dr Upper Marlboro, MD
Make sure when you come that there is more than one doctor seeing patients that day. We had an appointment and are still waiting an hour since getting the pre test, to see the one doctor that is here today.
My family and I have been using America's Best for close to 10 years mostly because of the $70/ two frames deal.
In my experience, the process is very smooth. My glasses have always come on time and I appreciate the adjustment they do when you come to pick-up. The last time I ordered glasses, one of the staff went above and beyond to help me find frames that I would like, going to the back room, pulling out
My only complaint is that they can never seem to find my file (actual paper, not electronic) and they never seem to change their 59.99-69.99 selection. I saw frames that I got over 5 years ago there. However, the selection is fairly extensive so.
Had a great experience, will continue to go to this location.
I rarely ever write reviews but this place drove me to writing a negative review. I am going to give them 2 stars because the initial visit was smooth. There was virtually no wait time. I was able to get in and out fairly quickly. The agents were very helpful in picking out two sets of frames. I ordered on October 8th and was told the typical 7-10 days but could be sooner spill. Having done business here prior I knew the drill. I also knew it wasn't going to cost 69.99 for 2 pair of glasses at the end. Anyway, I was extremely patient I waiting until Oct. 23rd before even inquiring about the frames. I called and was told one pair had arrived. I was thinking in my head why wasn't I informed that even that pair had arrived! But ok...I go to the branch location Oct. 26th. That is 13-14 business days excluding sat and sun. and a possible holiday. They search for my glasses and tell me only one pair are there. I leave and was told I would be getting a call later that day from the manager. No call. I called back on Oct.28 only to get the run around. The manager first told me she would call me back in 30 minutes 4 hours later I call the store back. She gives me attitude saying that she didn't call back because she hadn't heard anything from the company who makes the glasses. That's when I finally had enough and called the corporate branch. The rep informed me that BOTH pair were shipped and should be there. Now a second order has to be created and yes that means another 7-10 business days before I see my second set of frames. But you best believe they have my money already! I will never EVER use them again. I had issues with my last order as well but I let it go. Do not use this company!
Anne Arundel Eye Center
127 Lubrano Dr Annapolis, MD
Went here back in May because I had a severe case of Conjunctivitis. The staff was excellent in assisting me to get emergency same day appointments. I was truly in severe pain with my eyes and they were great every step of the way. Dr. Frank was very professional and I credit him with getting me back to normal. It took about 3 different visits of getting my eyes cleaned out, and things finally took a turn for the better. I am truly grateful to the whole staff for assisting me in my recovery!
America's Best Contacts & Eyeglasses
Eyewear & Opticians, Optometrists, Ophthalmologists
Bailey's Crossroads, 5503 Leesburg Pike Bailey's Crossroads, VA
This was my first visit. Upon arriving I was quickly greeted by the receptionist, but after that I might have well not existed. There were a half dozen employees walking around joking and not one asked if I needed any help. The office manager several times walked by and just stared at me not once saying good morning. I had a 9:15 appt. The dr doesnt arrive til 9:30 and at 9:45 I still had yet to even have a "pre-exam." The woman who performed the pre-exam was very pleasant a nice change from the initial impressions.
The optometrist I saw was Amy. She was very pleasant and more thorough than I've experienced elsewhere. Very pleased at my experience with her. The other optometrist also seemed to be very pleasant and I'm sure good as well.
After all was said and done, I was pleased with my experience. However, the "front end staff" and corresponding lack of service are a huge drag on the overall quality of the business, thus the 3 stars. If they had better front end staff/office manager and a little better selection of frames I'd certainly rate this business higher.
I am not returning to this location.
I had a 1 pm follow-up appointment scheduled. I arrived at 12:50 and didn't go in for my exam until 1:40. That's right, I waited almost an hour for an appointment that took 3 minutes. Wanna know why? Because the office manager, an apathetic and bored dude that really should be working at Foot Locker or something, routinely sends walk-ins ahead of those with appointments. Even the optometrist, an outside contractor, complained about his management style. She also suggested that I complain to corporate and was honest about how speaking directly to him wouldn't be much help.
But I did speak to him and she was right. This dude was bored as hell, didn't make eye contact with me, and kept responding by saying that all doctors offices have long wait times and that I should always expect to wait for so long. Am I an idiot? It was my second doctor's office visit of the day and the first place I went to (a dentist) saw me within 10 minutes of my appointment time). We shouldn't become accustomed to bad service, we shouldn't expect to receive less that what we pay for.
Here's the kicker - in addition to being completely disregarded in terms of having made an appointment, when I told the office manager that he wasn't managing the place well, that people who make appointments deserve to be seen at the times that they schedule, and that I hoped that he was hearing me, his response was, "Oh yes, I'm hearing you - I have no choice but to." All while looking away from me. Seriously, this office manager is 100% the reason that that particular branch is run so poorly and I have no idea where his managerial skills come into play, other than counting money, filling out paperwork, and waiting to go home.
America's Best has great deals, its just as cheap as having insurance, but I really don't recommend this branch. Providing good patient care isn't important to them and my talk with the manager proved that. Also, the parking options are terrible.
I haven't had an eye exam here, so this review is only for eyeglasses.
I brought in a prescription and spent a long, long time looking at frames. I tried on a whole lot of pairs and finally chose a pair for my new glasses.
The staff I had was friendly and fairly attentive, however it was understaffed so we kept getting interrupted during the fitting. This location is in a huge storefront with ample lot parking which is a plus.
I would return here for my next pair of glasses because they do have a large selection and the prices are good. Quality is not like lenscrafters but hey, you get what you pay for.
I do agree with Jason A. that I've booked the earliest appointment possible, the 9:15 AM and for whatever reason, the doctor doesn't arrive until 9:30-9:45 AM. I've had this happen a few times. However, I will have already gone through the pre-exam and I'm just sitting there waiting for the doctor to be on time. She is nice so I often just overlook the tardiness.
Once I am in the exam rooms, the staff and doctor at this location are attentive and knowledgeable. I haven't had bad service here.
Another thing I like about America's Best as a whole is that since I don't have vision insurance, I purchase the multi-year plan which includes features that cover my needs. I go get eye exams as often as I want and discounts on contacts. So crazy me, I go get an eye exam every quarter to make use of my plan *nervous laugh* don't judge! Also since I use a different brand per eye (odd I know, but for good reason!), the discount on contacts is actually useful for me since I can't take advantage of ordering online for a cheaper price.
After reading such negative reviews of this America's Best location, I booked an appointment anyway because I had been to an America's Best in the past and I know that they have really good deals. I got an eye exam for contacts and eye glasses. I didn't purchase my glasses here because the selection wasn't what I was looking for, so I just got a copy of my prescription and took it elsewhere. All I really wanted was an eye exam and I signed up for the $99 deal where you can get free eye exams for 3 years. Everyone was friendly and helpful. I don't really have any complaints about this place. My needs were met.