THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC

DIRECTORY BY NAME

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2.0

America's Best Contacts & Eyeglasses

Optometrists, Eyewear & Opticians, Ophthalmologists

3460 Crain Hwy Bowie, MD
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iamlarry w.

I get to this place at 4:10PM to purchase contacts the day before Thanksgiving and they're closed??? There was NO signage about closing early. The door says 6:00PM.I needed contacts. Now Im not gonna be able to see for the entire weekend. KCUF THIS PLACE!!!

 
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Vincent R.

Bad customer service. I felt like a number and a nuance to the optometrist work day. Purchased 2 glasses and I made a courtesy call after 7 days to see if they were in. One pair was in and was told to wait a few more days for the second pair to come in. Was rudely greeted when I arrived to the store at day 12 to see if my glasses were in yet. She was less reluctant to help me because it appears unless the store calls the customer back, they assume the glasses aren't in. Was more or less shoved out the door with the one pair that was ready. The rep just handed it to me and sent me on my way. No adjustments or anything. Just plopped it on the table and said here. When I questioned the second pair, she told me to wait another 3 days.

I understand they can't make my glasses appear, but if the glasses were not ready by day 10, it would have been nice to have been given a call. I spent good money on two pairs of glasses to be sent on my way without anything more than an attitude.

Would highly suggest going to the location in Lanham instead. Have had a much better experience there.

UPDATE!!!

I finally received my glasses on day 19! ....to my own intervention I might add. After my not so pleasant experience I reviewed earlier, I was still in limbo about where my glasses were. No one called me to give me an update on my glasses. I was fed up waiting and went in on day 19 to see if my glasses were ready.

When I arrived I was asked if I was given a call to say they were ready...NO!.....Long and behold there they were in the store. ARE YOU KIDDING ME! The lady who I assumed to be the manager dealt with me in a 180degree manner than the other employee. Asked if I needed adjustment, the whole nine. As if someone had tipped them off to my bad review. Kudos to them.

In all fairness, the glasses were VERY affordable comped to others in the region. And the quality was top notch. The glasses are a very good deal for those looking for a decent pair. Just have to sacrifice good customer service.

Bump to 3 Stars for corporate getting back to me and at least delivering good product.

 
3.6

America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

11654 Sudley Manor Dr Manassas, VA
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Susan A.

I've been going to America's Best since 1993 when the closest one for me was in Rockville. Now that they have many more stores located through the northern VA area it makes it so much easier to get my eyes checked and get my contacts.

Even though they don't take my insurance it is far cheaper for me to pay for the America's Best membership and get the ultra low prices in contacts and glasses. I love knowing that a box of my contacts is about $13.

I was able to make an appointment at the last minute and get my eyes checked by an awesome optometrist. The associates at the America's Best in Manassas were very friendly and made you feel at home. I'm happy that I got my 5 year membership with them and look forward to getting a new pair of glasses in the near future.

 
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Teresa R.

I went there with an eye emergency they took me with out an appt within 30 min. Appointment was only $30.00 which I thought was a very fair price. They have a good membership plan that is also very cost savings.

 
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Morganne A.

I received a call from the district manager apologizing for all the errors at the Manassas store. This made me decide to give them one more try. I recently went for an eye exam and am happy to say they were on time. This time the service was better when I picked up some contacts. I plan to purchase a new pair of glasses in January so we will see how this goes. Also, the one consistent plus about America's Best is the staff is super nice.

 
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Iris R.

America's best in Manassas I can say was one of the best client experiences I have had so far at an eye care store. The staff was very helpful and kind. I was a member at another eye care store for two years but was not satisfied with them. When I first came in Oscar immediately greeted and asked if he could help me with anything. It being my first time there he gave me a form to fill out. After Sergio came to help me fill out the form and asked me a few questions. He helped me from then on in absolutely everything. I had came in for an eye exam. Sergio then walked me to where all the frames were and asked me what I was looking for. I was having a little trouble deciding what frames I wanted and he broke down as far as what the top selling frames were and even had a few other employees help me decide. He escorted me to the back and had me take a seat while i waited for my eye exam. I waited no longer than 5 minutes. After Sergio finished all of my paper work and asked me if there was anything else I needed help with. Overall I can say I would definitely recommend anyone to come here! Having worked in a retail store before I always expect great service and America's Best definitely has great customer service :)

 
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Katia A.

I have not been impressed with my experience here. It took a month in half to receive my other pair of glasses . I called about 5x within the month and they just said they were on their way and it might take a while since they were coming from Hong Kong. Come to find out, I came in today to pick up my other pair( they finally arrived yesterday) and was told by an associate that he blamed follow-up because they didn't bother to call the company to see where they were. He said they had to be remade for some reason but I was never made aware of that, I was just told the same thing. He said I could have gotten them earlier if follow up had called the company and had been proactive. It's not great to know if I break my glasses I could possibly go 2 months without them. I am reluctant to order any glasses from this company again if I know efficiency is not their top priority.

 
2.0

America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

6635 Ritchie Hwy Glen Burnie, MD
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B A.

**UPDATE** - WORST SERVICE EVER!
So, the store manager called back to say that the corporate office will offer us a 20% discount - this is the SAME discount that they should have been offering me since we have been patients because I tell them we have vision coverage and they have copied my card. The manager said that the corporate office said I was trying to "double dip?!" EXCUSE ME - this ISSUE was about my daughter's eye sight, SERVICES and PATIENT CARE - not about DISCOUNTS!!!! So on top of the worst service ever now I have been ACCUSED of trying to get an extra discount. Give me a break, this does not excuse a serious lack of regard for a patient's well being and sight. I will let me insurance company also know about the problems I have experienced - maybe they can also do something to address this issue. BE VERY CAREFUL OF TRUSTING THIS ESTABLISHMENT - THEY HAVE QUESTIONABLE BUSINESS PRACTICES, A TOTAL DISREGARD AND LACK OF RESPECT FOR THE PATIENT THEY ARE PROVIDING SERVICE AND THEY BLAME THE CUSTOMER FOR THEIR SHORTCOMINGS!!!

 
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Patricia R.

So, of course I read the previous reviews as I was sitting in the lobby waiting for my eye exam.. lmao - bad yelper! I will say the following -

1 - while I didn't have any issues, there were apparently a LOT of other people that were having them. As I sat in the lobby for about 10 minutes waiting for my appointment there were some customers at the eyeglass counter and 2 at the main counter complaining/ frustrated about something...

2- I just went to get my eyes checked, purchased contacts and eye glasses elsewhere, so I didn't have a problem. The eye dr. is SUPER nice and friendly - so I was OK with it..

I have no problem returning for an eye exam ($69 - how cheap is that?!), but I'm not interested in purchasing my contacts/glasses with them.. Keep the business simple and minimal here it seems.

 
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Jamie D.

Horrible wait, even though I had an appointment. The doctor was nice and took his time. Overall happy with the prices and the glasses and contacts that I got. Just hate wasting my time when I have an appointment.

 
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Keith Y.

They keep all their glasses individually locked, so for each pair someone has to unlock it. We finally got to see one pair, then she walked off. I wanted to try on a few more pairs but she walked into the back without saying a word. After about five minutes, and with everyone else busy, we decided to leave and shop elsewhere.

 
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Danielle G.

I had a 2:30pm appointment and I haven't seen a doctor yet and its now 4:31pm. I understand that its a Saturday afternoon, but if this location is not equipped to handle the patient flow then they need to stop over booking to make a profit. I did see a doctor at 4:43pm and he was great. I just dont have almost three hours to spend in the doctors office.

 
3.4

Associates in Eyecare, Optometrists, PC

Optometrists, Eyewear & Opticians, Laser Eye Surgery/Lasik

42015 Village Center Plz Stone Ridge, VA
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Mehert T.

I went for yearly eye exam . The front desk women was so mean. She gave me forms to feel out. I filed 1 form n gave her back n didn't know she gave me 3. I caught her nodding her head n talk behind me coz I didn't fill out all the forms.. Very mean. And the women was so mad coz I don't want my eyes to be imaged. Don't respect individuals opinion very bad .

 
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Stephanie P.

Convoluted and suspect billing practices even the staff cannot explain. The final bill was more than a year later even though insurance closed out the claims in sufficient time. Then when asked for detailed information all that is provided is a lengthy line by line account via phone that still didn't add up. I was given three different total bill amounts. Everything is not submitted to insurance. Associates in Eyecare is not compelled to or concerned with explaining their billing.

 
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Eddie H.

Great experience. The doctor was great, she gave me very detailed eye exam and tried to understand my lifestyle.

The lady that helped me with choosing new pair of glasses was awesome as well, she and the technicians adjusted my old pair glasses that I purchased elsewhere, they never fit before, now they fit perfectly and I am going to use them as my spare glasses at home.

My ONLY complains are their glasses selection is not HUGE and a bit pricey. But my insurance paid for most of it.

The receptionist was okay, not great. BUT, I am here for eye exam and glasses, so I couldn't care less.

 
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mimmie h.

Dr. Jen Weigel is awesome and so are the staff at Associates in Eyecare. They are located in the same shopping center as Ciro Restaurant and is just down the street from South Riding and Ashburn. I had to go here for my yearly eye exam as well as check out why my eyes have been bothering me for the past few weeks.

This was my first time seeing Dr. Weigel and she was very informative, kind, and fun to chat with. Never did I feel uncomfortable going in to depth and breadth of my challenges with my eye problems... and boy can I talk at length about how I was trying to pinpoint what was causing my eyes to hurt. Contacts off, no makeup, lotion, glasses... my eyes still hurt. Dr. Weigel patiently listened to my story as we shared many giggles to my Eye Problem Detective adventure.

Thankfully, Dr. Weigel was able diagnose the problem and seems like I have blocked meibomian glands that are preventing my eyes to have the protective oil layer and as a result... dry eyes and the pain I was noticing. She recommended a plan to get my oil layer back on my eyes with very simple instructions.

Loved that she was able to answer every question that I had with lots of expertise and was very pleasant throughout the entire exam. I highly recommend Dr. Weigel for those of you trying to find an optometrist. :)

 
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South Riding M.

NEVER stuck waiting. Finally a Dr. who respects my time. Dr. has given me great advice on my eye care and now prepping for Lasik. Love the idea they work with TLC for follow ups after Lasik so I can go to them instead of TLC for after care. What a bonus.....As I said.. Finally a Dr. who respects my time. Quality care to boot! Nice office as well. Great customer service all staff professional. No idol chit chat - great. Can't ask for more.

 
3.4

America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

1100 Connecticut Ave NW Washington, DC
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Dee B.

The staff was nice and they got me in and out with an exam and trial pair of contacts. Thanks America's Best.

 
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AllheartD C.

This is the last time I will order glasses or contacts from America's Best. I gave 2 stars because I have ordered glasses and contacts from this company before and the experience was positive with one exception. I opted to have Transitions lens. The first time my glasses had to be returned to the store because the lens barely transitioned. I had to wait about a week for America's Best to correct the problem. I didn't complain at the time but recently I needed a new pair of glasses. I mentioned my previous experience with ordering the glasses and stated that I did not want to deal with the same issue. Of course the same thing happened. Now I have to go back and wait another week for them to get it right. So frustrating and inconvenient. Worst of all, their attitude was....sorry to hear that but we will not compensate you for your troubles. OK fine but don't expect me to buy anything from this company again.

 
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Rikin S.

I really wanted to give this place a great review, but the longer I was there the worse things seem to get. On a positive note, the place has availability and you can either book online or call in. It's also right across the street from Farragut North Metro. The staff is friendly and was initially attentive.
Even though the location is well staffed nobody seems to clean or straighten up the waiting area. Even a couple of the demo glasses' lens were dirty. The deals they have dont really seem like deals at all. The fine print does not do justice to how much extra you will pay for their glasses. I felt like I was being upsold on some service or told about an extra charge or service a moment before I was given it. This just turned me off to buying anything further. The worst part is I had to come back after an hour just to get my eyeglass rx which was my whole reason for the visit.
This place is only good if you need a valid rx for your glasses or contacts.

 
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Amanda S.

i was fuming and prepared to drop the biggest one-star bomb ever on what i was going to call "america's worst"..and then they took care of me.

i told deborah, the receptionist, that i was an eye care club member from chicago. i asked if she could look me up in the system. she told me i would have to wait while she took care of something. fine.

eight minutes went by (yes, i *was* keeping track) and four other employees milled about, with one other customer, yet they just let me stand at the top of the stairs like a fool. finally, deborah returned, found me in the system, and said they could squeeze me in for an eye exam right away.

the eye care club is $99 for three years, no matter where you are. in the three years, you are entitled to an unlimited number of eye exams, as well as discounts on contacts and glasses.

after filling out the paperwork, i got the standard free preliminary tests (pictures of each eye, tonometer to check eye pressure) and, as always, agreed to pay $15 for the amsler grid test to make sure my retinas are still on point.

it was a quick turnaround from my initial tests to the optometrist's chair. five minutes later, i was told my eye grade hasn't changed* and a fresh prescription was written. moments later, i was paying for the amsler grid test and a year's supply of contacts. it's amazing they actually had enough boxes in stock considering how strong my prescription is.

i only wish they didn't push so hard to insist i get a new pair of glasses as well (which, i calculated quickly in my head, would still be $200+, even with their cheapest frames). all in all, i'm happy they went from zero to hero, and i will be back for my ocular needs.

---
*however, before i could jump for joy, the doc told me once eye grades get as high as mine, there really isn't anywhere else to go unless i did serious damage to my eyes. oh.

 
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Raphaele L.

Maurice is great ! All staff very informative.
It was a bit busy, but I was in and out in 1 hour, exam& 2 pairs of name brand glasses for 428.00!!!! So so so thrilled

 
 
 
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