THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Doctors On Sight
Tysons Corner, 8369 Leesburg Pike Vienna, VA
The 4 stars is primarily for the selection they carry. This has to be one of the best locations in carrying designer style frames. I found so many pairs I loved, and ultimately had to be able to walk out with just one. The woman that worked with me was great and patient. I don't remember her name, but she was African-American and just real sweet!
They told me it would be 7-10 days to have my glasses completed, and boy they weren't kidding. It really took them 10 days exactly. I was hoping for the 7 day mark.
When I came to pick up the glasses, the woman that helped me wasn't in. Instead I was helped by another woman who just was real bland and not friendly at all. I needed to have my glasses adjusted slightly to make them tighter and she was unable to help me. She asked me to sit at a table and wait for the optician in the back to assist me, which I thought was odd. I have worked and been to many opticals where employees on the actual sales floor could help with minor and basic things as adjusting the arms of a frame. This took a long while, but nonetheless, optician was nice and got the job done.
The customers that come to this store aren't very friendly or well mannered. I was with my partner who is a woman, and both times I had customers just staring at us like we were disease. Pathetic.
Prices are OK.
Service is GOOD (for the most part).
Selection is GOOD.
This is probably the worst experience I've ever had with any business, bar none.
I went in originally to get a new prescription (back when I lived in the Mclean, VA area). Did some optional tests that I paid for, gave them my insurance info, everything was good - the staff and doctor were both friendly and professional. I ended up picking up some contact lenses from them and was quoted at a set amount after they had talked to my insurance to see what was covered and what wasn't. When they arrived, I came in, payed, and by all accounts, I thought I was done.
Fast forward a few months, and after multiple attempts to get my prescription from them, I was unable to do so because they were always busy (like seriously, how hard is it to spend 4 seconds writing out a copy of my prescription)?
I then started receiving bills saying I owed them almost 200 dollars. I didn't think much of it, because I confirmed with the staff there was no balance. Fast forward (again) nearly a year later, I received another bill saying they were going to add another charge and send it to collections.
I promptly called them, and they said, yet again, their system showed the balance was payed in full, but somehow there was 200 dollar additional charge and they had no idea what it was or how it got there.
I'm still waiting to here back from their business department because the receptionist who helped me (who was quite nice) had no idea how the charge was applied or what the charge was, and said my account was square in the computer system.
They're nice people, but what a terrible business. I'd never do anything with them ever again.
Very nice. People here are really knowledgeable and helpful. Specially, the owner. The doctors they have are just okay but the staff that helps you pick specs is very good.
I can not go anywhere else.
I have United Healthcare Vision which has a $10 co-pay, $25 materials co-pay and $130 retail frame allowance. I had a routine eye exam on Saturday, May 15th and I was overcharged for everything. After reviewing my vision plan details over the weekend, I spoke to Kelly this morning to discuss a refund.
I selected a particular Michael Kors frame on Saturday that was identical to another but just a different color but there was a $100 difference in price and they honored the lower price.
Now after a brief discussion with Kelly this morning she told me that my refund was $77 after the adjustments had been made from using the correct vision plan but that she was going to have to charge me the additional $100 difference for the frame? I canceled the order immediately. This is not a good business practice and I will certainly not be using their services again. I was already frustrated that I was overcharged for the co-pay, lenses and frame. And then to make up for the mistake, Doctors on Sight is going to charge me the $100 that they originally already honored?
I am in utter shock.
Great find. I demand great selection and great service for eyeglasses, and received both at Doctors on Sight. My first experience there with both the eye exam and choosing frames (distance and sunglasses) was painless and informed. I will be returning for my next eye exam. They are helpful and professional.
I do not know anyone that works here or owns any part of this business.
Eyewear & Opticians, Optometrists
Dupont Circle, 1615 17th St NW Washington, DC
After moving to the District from 25 years in San Francisco with the same optometrist, I did my research in finding a new one here. Dupont seemed like a great choice and indeed delivered for me.
They have great selection of frames, but what I was most concerned about was getting the best prescription and lenses. I have wacky vision and am now reaching the age where I needed to get reading glasses, bifocals, or progressive lenses. We chose progressive lenses and a great frame.
The prescription needed some fine tuning, and they reordered lenses for me twice to get the prescription right, with no charge to me. (I don't have insurance.) Some might think it was a problem that the first set of lenses wasn't perfect, but for me I'm glad they were able to adjust and fine tune the prescription to make my vision the best it can be.
Ben, the owner, and the other staff provide great service and I look forward to returning next time I need new glasses.
As other reviewers have said, it is EXTREMELY overpriced. If you go, go only for one reason, and that is to see the optometrist - Brad.
However, despite his experience with working for the Air Force, he still got my Rx incorrect. When I went back a couple months later, to have an exam to determine my correct Rx, I was charged. Not "charged" as in excited, but as in they made me give them money.
Going to Dupont Optical was one of those lessons learned. I'm embarrassed to say that I have a pair of glasses that I can't wear.
Adding insult to injury - the frames and lenses cost $700!!!! Yes, $700. Again... seven hundred dollars. uggh.
In addition, like the other reviewer stated, they do talk you into frames that you might not otherwise have chosen. The cut on my frames is not what I wanted. Yes, I should have not been swayed into getting the frames or just walked out. I wanted to get square cut glasses --think Ugly Betty final episode :-) -- and I was told that square cut frames are only for runway types - long-legged and thin.
I did reach out to Dupont Optical several times and spoke with the same sales person each time. However, to no avail. There was no budging on their part to try and assuage my discontent.
Well, today I purchased a LivingSocial deal. $60 for frames, lenses, and exam. The people at the Vienna MyEyeDoc were wonderfully helpful. They even offered to cut me a deal on getting my glasses fixed. Wish me luck!
Cute shop! Very helpful sales staff, was willing to use and re-cut the lenses from my old frames for a new pair I brought in (did not purchase at the shop). Perhaps the pricing for frames is a bit high, but no different than any other shop around. Would definitely recommend and go back to again!
I've shopped for glasses all over town, high and low -- and over the years Dupont Optical is by far the most consistent in product quality, service, and selection.
Doug is attentive and listens to what you want/need. Eyeglass shopping can be a bit overwhelming, but he will guide you patiently.
Pricing varies depending on frames and the types of lenses you need. You can spend a lot, but you can also stay within a budget if you want to. No pushy sales there.
I have been going to Dupont Optical for more than 10 years and have been going there for my vision care exclusively ever since they refused to fill a prescription I brought in. Ben, the owner, said that he knew the optometrist who wrote the prescription - someone from a discount glasses place - and that he didn't trust the integrity of his work. Turns out that Ben was right and that the prescription that had been written was very, very wrong.
Dupont Optical is not the place to go if you're looking for a 2-for-$69 glasses deal. But I have learned that you get what you pay for. I'll get to the frames in a minute, but Ben and Doug - the optometrists on site - as well as the eye doctor are really professionals. Their work is not just a job for them, it's a profession, and they really take the care with their clients that represents the height of professionalism. If I've ever had a problem with a product or just needed some adjusting, my issues are dealt with immediately and well. Their experience assures me that I will get the right prescription and that my lenses will be situated in their frames properly. In fact, a discussion with the eye doctor concerning my elderly aunt who lives 200 miles away led to my insisting that she go to an ophthalmologist. She found out that she has glaucoma. My internist has even been impressed with some of my health issues discovered during an eye exam.
The frames at Dupont can be pricey, and some of them are way out of my range. Like I said, this isn't Wal-Mart. But I like having glasses that make me feel that I look good in them and I get lots of compliments on my glasses. I wear contact lenses too and it's nice not to have to wear them when my eyes are tired just because I think my glasses are too ugly to be seen in public the way I did before I found Dupont. Ben and Doug always find the right frames for me - and in a range of prices. I choose what I want. But for those who don't have a lot of disposable income - or a flexible spending account - they will work with you to pay for glasses over time (as they did with several friends of mine) or will direct you to a selection of less expensive, but still stylish, frames.
They're just the best. I won't go anywhere else.
David Fissel, OD
Capitol Hill/Southeast, 635 Pennsylvania Ave SE Washington, DC
Rude and indifferent receptionist. I walked in to schedule an appointment, nobody was there except the receptionist and me. She was on the phone, so I quietly stood in front of her for five minutes... No acknowledgement. I sat down (within view) for 10 minutes more...the phone is ringing, she doesn't answer. A lady walks in, she gets the same treatment as me. The receptionist never acknowledged us or tried to communicate in any way! I deliberately didn't initiate conversation just to see if she would do her job...eventually, I got up and left.
I was referred to Dr. Fissel approximately 7 months ago and have not regretted my decision to check out his practice ! He is extremely knowledgeable and personable and has been a huge help in my decision to undergo LASIK surgery... The staff at the Capitol Hill office are very friendly and I enjoy talking with them while waiting for my appointment. I would definitely recommend him/his office, as every experience I've had was great !
The doctor I saw was professional and wonderful, but I refuse to go back so long as a particular receptionist is still working there. She repeatedly lost my file, would schedule appointments for me and then act like she had no idea who I was when I showed up for the appointments (this happened THREE times -shame on me, right?), gave me a lot of trouble about applying my insurance coverage to my purchase, and was so rude and so offensive I'm incredulous there aren't more negative reviews on here. For example, when I looked at my bill and told her that they hadn't applied my insurance, she told me that I had an attitude problem. It is time for my annual eye exam and I would like to go back to Eye Central - the location is great and the doctor was good - but this same receptionist answered the phone. I won't go back as long as she's there. How bad does a receptionist have to be to scare away clients? Go to Eye Central and find out.
I've been going to David Fissel for years, and I feel very comfortable with his medical expertise and manner. If I only had to deal with Fissel himself, I'd give the business 4 stars. However I've had ups and downs with the office staff - some seem competent and friendly, some are surly or downright rude. The worst, however is the billing department. On my last encounter, the bill was incorrectly submitted to insurance,and my several calls to Wanda were never acknowledged or acted on. When I called the office, I was told that they didn't have any control or influence over the billing department. REALLY??!! However, after I made an appointment with Fissel for the sole purpose of complaining about the billing issue, somehow something happened and I got a call from Wanda in billing, who turned out to actually know what the problem was, and took action that seems to have resolved the issue. All's well that ends well, I guess....but it seems like it shouldn't have taken multiple calls and a threat.
I recently had my first examination with Dr. Foley and my first visit to this shop---I was verifying my prescription and completing an order for some contact lens.
My experience was very positive. I found Dr. Foley to be a very professional and knowledgeable optometrist, who patiently answered my questions and discussed different contact lens options with me. I definitely plan on following up with him and using him in the future for my vision needs.
I found the office staff to be patient, polite, and helpful. Having said that, my impression is that this is a fairly busy office, and the office staff do seem to often have to handle several patients at once, so perhaps that explains some of the negative experiences other reviewers have had. This is a Capitol HIll office too, built in an older, historic building, so the waiting area is a bit smaller than more modern offices.
Still, my experience was very positive, even though I had to wait for assistance on a couple of occasions, the staff were very pleasant about it and made sure I was "kept in the loop" as they completed my order.
So I would certainly recommend Dr. Foley and "Eye Central" for those in the Capitol Hill area needing eye glasses or contacts!
Doctors On Sight
Eyewear & Opticians, Optometrists
2955 Crain Hwy Waldorf, MD
This place is unorganized and dis functional . I've come 3 times in 3 weeks and not once have I seen the same face working here. They didn't document anything from my past visits so I have to explain to them why I'm here each time. They are friendly but that isn't enough to keep me as a customer .
Dominion Eye Care
8140 Ashton Ave Manassas, VA
First my husband and I had an appointment with Dr Jennifer Jacobs about two weeks ago for yearly eye exams. She did a fantastic job. She is very thorough, kind and explains what she is doing in great detail. During the visit, my husband's ongoing issue with an eye problem was discovered and he made an appointment for today. When he was on the way to the visit today, he got caught in a traffic jam and realized he would be late.
When my husband arrived nearly 45 minutes late for his appointment, he expected to be turned away. Not only was he late but BUT he was at the WRONG location!! Instead, he was asked very kindly if he would mind seeing a different doctor?? He was then ushered immediately into see Dr Alan Egge. He was the absolute professional. My husband apologized profusely. Dr Egge said he never looks at the time a patient arrives or the insurance card. He wants to provide great service! WHAT A WONDERFUL experience!!
My wife went here to check on some vision issues at the recommendation of our primary care physician. Doctor could not care less to attend to her. What happened to treat the patient/customer with respect? My annual checkups are going elsewhere now. You need to go to an eye doctor you can trust.
My daughter and I went here to see Dr. Amini. Both her and the nurse were wonderful. Certainly happy and will be back!