THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Eyewear & Opticians
11160 Veirs Mill Rd Wheaton, MD
Short review: this store is so-so overall -- good layout, but not a great price-to-quality balance. I'd warn anyone against going there though because of their terrible customer service. I had a really obnoxious experience there this weekend, which I'll vent about below if anyone feels like reading my complaints at length.
I found a couch on the JCPenney website that I was interested in buying, but wanted to look at in person (and sit on) before committing all the money. Since I live about 45 minutes away, I called ahead to this store to explain the situation. Having to call 3 times before anyone in the furniture department actually answered the phone should have been a warning sign, but after I gave her the name and item number for the couch the person I spoke to told me they had it in stock and that I could come check it out.
When I got to the store, I looked through the furniture section and didn't see the couch. I finally tracked down an employee to ask about it -- she passed me off to a manager, who then passed me off to another employee. This employee looked up the couch on the in-store computer, then asked me if I wanted to go ahead and order it. I explained that I could have done that myself from home, and explained again why I'd driven out to the store. The employee helping me at that point asked me to wait, went around to look through the furniture section herself, then came back and told me she "didn't see it." I asked if there was anyone who could tell me for sure whether it was there -- the employee went and got the manager again, who again told me to wait, and then came back with their furniture saleswoman (seems like this would have been the person to go to the first time). The furniture saleswoman said they in fact didn't have the couch.
I explained to the manager my frustration with this -- almost 3 hours wasted, with the round trip and an hour in store waiting as I got passed off from employee to employee. She asked, "Is there anything I can do to make this day less bad for you?" I assumed she was offering a discount so I asked if she would drop the price if I found something else I wanted to buy. She rolled her eyes at me and said "I guess we could offer you 10% off your purchase." She then went on to explain to me that this really wasn't the level of customer service she expected from her employees. I'd say given my experiences, with phones going unanswered and employees looking like they were doing whatever they could to avoid having to help a customer, that should be the exact level of service expected.
This review is for the JC Penney Portrait Studio...
Yeah, I was at Wheaton mall...it was under construction, I did find my car unharmed and got back without getting carjacked!
Minus 1 star for taking my 2PM appointment and not letting me in until 3:20PM because of the screaming child before my appointment.
+1 star for the wonderful girl that definitely has a patience of a saint by allowing that horrible screaming child calm down and still had pictures to sell.
+1 star for the great customer service person that took my appointment over the phone and directed me to a 50% off coupon from the JC Penney website.
+1 for the price I paid...under $55 for a ton of pictures 8x10s, 5x7s you name it, I had it..and to Lifetime touch that charged $54 per picture....come on...the quality at JC Penney was just the same!
+1 star for delivering the pictures as promised
Good job JC Penney!
This review is specifically for JCPenney custom blinds in Wheaton. I have had a terrible experience, and it's still not over. I decided to go with JCP b/c they had Hunter Douglas blinds plus basic custom roller blinds. I had to go with custom b/c I have floor to ceiling windows. Carl, who has had decades of experience, came out with another designer, to measure in August 2010. My blinds didn't arrive until December. No kidding. The installers came with two vans and could only find 2 hr parking and were in a big hurry to hang them & did a sloppy job. (screws are not flush with the wall). I was so happy to finally be done with this saga, but it still wasn't over. One hunter douglas blind was broken (couldn't go up & down). One roller shade was 4 inches too narrow. Another roller shade had a broken valance and the cord didn't work. So after 5 months, I still only had 2 of the 5 blinds I ordered hanging. I've been asking what kind of discount they will offer but so far, they haven't agreed to an amount. The workers returned in January with the remaining blinds. They arrived short one blind! So here it is, the last day of February, and my blinds still aren't installed. They haven't even called me back to schedule the next installation. Each time they come I have to take off work, but they don't seem to care. Do NOT order blinds from JCP. I live in a condo and have lots of friends ordering blinds at this time so JCP has lost lots of potential business thanks to this, but they don't seem to care.
Terrible, in the women's shoe department, an employee trying to buy shoes makes at least 3 customers including myself wait more than 15 min. After 15 I stopped counting, so she can buy a stack of shoes, are u freaking kidding!? I had somewhere to go, things to do and this store had the shoes I looked for for two days. I can't with her.
I am giving JC Penney 2 stars for the shopper experience in-store -- it would be higher for online shopping.
Despite upgraded stores and multiple revised promotions, JC Penney still hasn't made the shopping experience easy and convenient. They still have these centralized cashier stations - and very few of them per store -- where you must often wait quite a long time to complete a purchase. I've been in JC Penney stores twice recently, the cashier stations are equipped for 4 cashiers. The lines were consistently at least 8-10 people deep - and only 1 or 2 cashiers were on duty.
What makes the whole experience more off-putting is that although they have returned to sales and clearance racks throughout the store, they all proclaim $5 and up or $10 and up, etc. That's fine -- but there are no price check machines or cashiers. So, if you find items for sale that you would consider buying, you must wait in one of those long lines to just get a price check. So far -- there hasn't been anything I wanted badly enough to stand in line for a price check -- so they didn't make a sale, and I saved money!
Jeff Chuh, OD
Optometrists, Eyewear & Opticians
Pentagon City, 1750 Crystal Square Arc Arlington, VA
I went to Crystal Eye Care today and was pleased with the service. Dr. Chuh was thorough and took the time to answer my questions. His staff was knowledgeable about both the products and about my vision coverage (I have VSP) and the staff was able to explain prices and coverage. I ended up purchasing contacts and was pleased that there wasn't a high contact lens fitting fee like some other places.
Absolutely great. They were quick, patient with me as I looked for glasses, and had great prices.
I really enjoy my visits to Crystal Eye Care and have been going here for some years. They are conveniently located and offer parking validation. While the selection of glasses frames is not very large and does need updating, their products are well priced and the staff are very helpful when assisting you find a suitable pair. The delivery time is also pretty good. In addition, I have NEVER had any problems from Crystal Eye Care in regards to insurance billing or co-pays, my experience has always been very straight forward. The eye examinations themselves are performed by Dr. Jeff Chuh, who is a very respectful and thorough examiner. Dr. Chuh has always found time to see me, even if I have dropped-in without an appointment when passing. Dr. Chuh is also approachable, knowledgeable, and happy to answer any of your questions or concerns (even outside of normal office hours). I once emailed Dr. Chuh during the evening inquiring about prescription swimming goggles, and while I did not require or expect an answer that day (after all it was not important), he got back to me later that same evening with a thorough answer and advice. Great overall service. Just please update your frames more regularly...
I went to Crystal Eye Care based upon the one Yelp recommendation that was written and I have not found a local eye doctor in the area yet. They were very friendly, and were knowledgeable of my VSP coverage. However, the doctor was not thorough enough with my eye exam (did not dialate my eyes, and did not do anything to my response saying my eyes felt like they were always dry and caused me discomfort, and had me 'adjust the vision' for my lenses but I felt like I could not do my right eye good enough and he said 'let's use this for now').
When I picked up my glasses 3 weeks later, I still noticed my glasses were just not right, and I was told that I just need 2 weeks to get used to it. I have had glasses for at least 10 years now so I should know when it 'needs time to get used to it'. They were very willing to fix my glasses if in fact I still did not like the prescription since I was under warranty, but I would have liked to have had it right the first time- so I found alternative doctors.
I later went to my usual out of state eye doctor to get my contacts prescription (since I don't pay a 'lens fitting fee' there) and he noticed that I had a problem with the cornea. It turned out I had keratitis and dry eye that Dr. Chuh did not realize I had and that took another another few months to fix.
I have since found an ophalmalagist (not just an optometrist) in the DC area that does a very thorough eye exam to ensure I have good eye care health and a good quality lense prescription.
This is really tough! Can I put below 1 Star?
I went there my first time, and I ordered fancy Oakley with transition and light refracting lenses.
The total, payed in advance, was $624.
I got their first and last call after a week. I was really surprised because I was expecting 15 days.
Both lenses were totally scratched, and I had to leave them for replacement.
After 8days, I showed up without waiting their call. My glasses were ready but they forgot to call me.
The order was wrong one more time...no light refracting lenses.
I waited for 10 days, I showed up again, and It was told me to wait one more week. At this point, I asked my $624 back.
I wear glasses since I was 9. Never, and I say again never in my life, it has happened before.
The worst service ever!
John Cochran, OD
13320 Franklin Farm Rd Herndon, VA
I have been going to Dr. Cochran for a few years, and I have never had a bad experience. The office is never too busy, and he is the only doctor there, so you always know what you are going to get.
The support staff is friendly and patient, and they have a great selection of frames on-site from which to choose.
Bonus points for having Saturday hours - a godsend, since it is all the way out in Reston.
I'm so excited to see that someone else in the city makes the 20mile trek to Herndon to go to Dr. Cochran's optometry!
I grew up in Herndon and have been a client of this establishment for over 10 years. Probably closer to 18 to be exact. I was the kid with glasses at age 8. Wow...I am aging. How unfortunate.
Totally still worth the 20+ mile drive despite living in the city!! Definitely have nice staff. Have a great selection of contacts and glasses -- I had my eye on a pair of Gucci's with rhinestone filigree...but I wasnt about to drop $450 on them.
CAUTION: Don't ask Dr. Cochran about a few things...
2) The age of the technological equipment in his office
3) How they deal with the elderly who visit his office and how the geriatrics manage said equipment
I dont think he was very amused by my questions.
Anyway, loves it!
Today was my first visit to the Doc.
It was a better than average experience, I'm going just four stars since this was my first time. He get's one star just because he and his staff all speak english which I can understand. Ahhh, isn't communication a wonderful thing when it comes to your health.
I liked that you can fill out all your new patient info on their web site.
The staff was nice and friendly. I had a 930a appointment that I was five minutes early for. I was seen after 10 minutes so not too bad.
The Doc, is very professional, very!
The testing process is very thorough which I liked. I ordered some new lenses and frames so I'll be going back...to be continued.
Did u go online to do the paperwork?
3 phone calls and nobody asked me to, how about that.
What is the point of making an appointment if you are going to make me wait more than an hour for a simple eye exam.
Over staffed and under worked, busy pretending to look busy.
John D Mitchell , MD
130 Park St SE Vienna, VA
I wish there were an option to give 6 stars. Or 7. Dr. Mitchell is awesome.
So 4.5 years ago I had him do my ICLs, which were fantastic because, as someone with vision in the -10 to -11 range in each eye, in addition to dry eyes, I was not a LASIK candidate. Those ICLs made it so that I didn't have to wear glasses anymore, and could see just like everyone else. Hooray!
But then about 2 years ago, I had a corneal lesion (don't ask, you NEVER want to have one of those-- SO horribly painful) and that (likely) set off a downhill slide into ... CATARACTS. Yes, a 38 year old developing foggy vision, especially in the left eye, where I'd had the corneal problem.
By the time I was 40 (earlier this year), my left eye was completely fogged and useless and my right eye was halfway fogged up. It was like looking through an opaque fogged up shower door all day long. I couldn't see squat. 40 year olds aren't supposed to have cataracts! Grandma and grandpa are!
Well, in swoops the gallant Dr. Mitchell to save the day, yet again. During surgery, he pulled out the ICLs and the fogged up natural lenses and gave me crystal clear new lenses and now I'm seeing better (mid-range and distance) than I ever have. EVER. Even with the ICLs. (The reason for that is it's always better vision the fewer lenses there are - so natural + ICL is going to be worse than just natural.) Because I had an astigmatism to fix and they don't make toric multi-focals (and the Dr. says he thinks they wouldn't be that good anyhow because it's trying to do too much), I will always need (pharmacy-bought) reading glasses for the two feet or so in front of me, but sheesh! I can see again! I can read street signs! I can see leaves on the trees instead of just a blob of hazy color!
I. Am. Thrilled.
Marry me, Dr. Mitchell? :-)
When you need the very best doctor for your eyes - go to John Mitchell. I was lucky, found him through a friend in my neighborhood. I had a tricky eye situation pop up suddenly and I was terrified. Dr. Mitchell must have spent two hours with me calming my fears and giving me a diagnosis and a plan. And whatever caused that sudden AMD like situation did go away although we monitor it.
Fast forward to earlier this year, when I was pulling vines out of tall trees and some icky leaf mold and dirt got into my eyes. The ER couldn't seem to get it all out, so I made an emergency appointment with Dr. Mitchell's office and once again - relief. I saw one of the other eye doctors who work there - and they are all excellent. Again, left there with the eye feeling better, a diagnosis and a plan and the eye is fine.
I should add that visiting his office in Vienna is not convenient for me but I am happy to make the effort. Getting first rate care for your eyes is worth it. Recommended.
Joseph Colleen MD
1515 Chain Bridge Rd Mc Lean, VA
Nothing to write home about... Hassled me about my insurance, saying that since there was no "medical finding", I couldn't use my insurance (even though my GP had referred me to her, after I experienced dizziness/blurred vision!). Sounds like a convenient way for them to generate more revenue. I will definitely avoid these people in the future... And staff wasn't too friendly or helpful either...