THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
21 Wisconsin Cir Bethesda, MD
I had a bad experience, and I guess I was expecting the high price of their frames to correspond to better service. I was happy with the frame selection, and the sales people were friendly, but my wife pointed out that the final price of $546 for a single pair of glasses was outrageous. They had given me a 20% discount for the frame because of my BCBS plan, and she had received a much greater discount at other stores. Still, I was happy with the frames, and thought the location and service made the prices tolerable. However, when the frames came in and they custom cut them, they failed to predict that the custom shape would obstruct my vision almost beyond usage. Instead of being gracious about it, they said I would have to pay $170 for new lenses if I wanted a pair of glasses I could wear. Given the prices, this was exactly the wrong response - i would have predicted that they would have made sure I had a pair of glasses I could wear. So, I went somewhere else to get the lenses replaced.
Went there to get my eyes examined and get new glasses the Dr was great and the glasses were amazing. Great service, fashion frames and superior quality at a reasonable price. Will send all my friends there They take almost all insurances and go out of their way to make sure you are happy
While eating lunch at Clydes in Chevy Chase I noticed a new optical shop that opened recently. I asked the optician if he could fit my mother with glasses who lives in a nearby retirement home. The optician made a call to her home with a variety of eyeglasses, fit her with a beautiful pair of glasses and deliverd it to her. Great Service. Thanks.
Eyewear & Opticians, Optometrists, Ophthalmologists
Tysons Corner, 8093L Tysons Corner Ctr Mclean, VA
I came here during the last hour to buy a complete set (30% off) and they had the frames I wanted. Harees, my sales representative was awesome! No pressure, friendly, & informative. Even the lense technician, Markan, was very attentive and super quick to make my set perfect(within an hour)!
I would highly recommend to stop by this Lenscrafters if you're in the area. It's next to LL Bean on the lower level.
The basics: Eyewear store with independent optometrists next door located in Tysons Corner Center
What you need to know: The doctors and staff are very helpful, polite and efficient and the actual eyewear store has a good selection of frames
In all honesty, I cannot say I have had a bad experience here. I have seen two pleasant eye doctors who examined my eyes, professionally explaining whatever issue may or may not be lurking within. The reception staff are extremely efficient but polite, verifying insurance, etc. Afterwards, I always check out the LensCrafters next door, trying on every pair that would catch my eye. The cordial staff are always on hand to answer my questions about which frame will accommodate my lens. I highly recommend both the doctors and eyewear store for your visual needs!
When I bought my son's sports goggles a month ago, the staff was very friendly. My son got a pair he liked and even though they were having a big "sale", we still spent $400- after they pushed hard for us to buy the warranty. We lost the strap that goes behind his head and I went in to ask if I could purchase another one. They told me I would have to BUY the $400 pair of GOGGLES AGAIN in order for me to get the stupid 2 inch strap. WOW. Not so friendly anymore! I looked on-line to see if I could buy them somewhere. Edmonds in McLean had them so I went in and the TRULY friendly staff gave me the strap off one of their goggles and said it would be no problem for them to order a strap from the company. I will NEVER go back to Lenscrafters. I regret purchasing anything from them. Really snobby people if you don't have a buck to spend!
Overall, I'd say they're pretty expensive, but the employees were helpful without being pushy or "helicoptering," and they took good care of me.
I'm generally picky about glasses; I went to 5 or 6 different stores before I found frames that I liked. I found a pair at the Tyson's Lenscrafters, ordered them and they were ready in just over an hour. I couldn't tell if the RX was proper because I was wearing my contacts when I picked them up, but I noticed they were a little off over the next few days.
I went back to my eye doctor, confirmed the RX was wrong and got a new one--Lenscrafters made new lenses free of charge (as their guarantee says) without asking questions; they were nice about it and after another hour I was on my way home with my new, much better glasses.
I came to this location b/c I knew Lenscrafters accepted my insurance, was close to my work, and most importantly, sold Chanel eyewear.
A few months ago, I walked in just to take a look at the Chanel eyeglasses they had to offer. A gentleman was working there who said he was filling in for a few days and usually works at a diff office. I found a cute pair I liked which was black and pink and had a flower, chanel logo and a bow on the side of the frame. He CONVINCED me this was the perfect pair for me in terms of size, design and fit. I was extremely happy that I found a pair I liked and he tried extremely hard for me to purchase them then but I told him I wanted my boyfriend's opinion and was going to come back. I ordered the exact pair online (authentic of course) and brought it in a few weeks later with my boyfriend and guess what? The lady that was helping me told me, oh no...these glasses do not fit your face well at all. These are too tight! These chanel frames were only size 50 and she said I would need 51-52 for the fit to be perfect especially because it was extremely snug on the sides. WUT?! Why did this guy convince me it was perfect then? Obviously he was only trying to make a quick-sale and I tried on the same pair at the store (to make sure it wasn't just the one I ordered online that wasn't a perfect fit) and they were pressing against my skin. I walked out of there that day extremely unhappy and decided to put off buying frames until I found the perfect pair.
I just went back last week and found a pair that fit better and the girl that helped me find them was really sweet. They were a black on black pair of Chanels with the cameilia flower on the side. She was sweet, but not necessarily the type of girl that went out of her way for service ever. I asked her if there was a pair with a pink flower on the side (didn't know if Chanel even sold a pair like that) and she just shook her head no. Fine, I ordered and paid and was going to pick them up in a few hours after work. During work, I checked online for the style and found that they DID have the pair with a pink flower on the side...why didn't they at least check then? After work I went into the store and Theresa, the manager (supposedly) was there with my glasses. I asked her about the ones with the pink flowers, she looked and yes they have it in the system, but they do not have any in the store...she calls the warehouse and they do not have any and supposedly, they are NOT allowed to order from Chanel more (apparently, Chanel just doesn't like Lenscrafters but loves MyEyedr) while she's supposedly "adjusting" my glasses, she goes on and on about the cameilia flower and the whole lifestory of Coco Chanel...sorry I already know about her and the flower...but I put up with her chatter anyways. She gives me the glasses in the case and goes on and on about the nice quilted case...I already have one from my previous chanel pair you guys told me to buy but was yet too small for my face....I asked her...do you guys at least give a lens cleaning set? "oh no...we do not give those out with our chanels.." WTF? Chanel is the BESt and most expensive brand in the store...if you don't give them out with Chanel, what do you give them out with? I didn't feel like arguing with her because she was so bitchy and didn't give a crap about service (I really don't know how she got to be manager). I walk out of there and in the car, I realized..OH MY GOD! I didn't even get the Chanel box with it (only the case) and not even a chanel logo bag! I was furious! I'm paying around $400 still OUT OF POCKET, including insurnace and I don't even get THESe things that are supposed to COME with the pair of glasses? I go back in to ask her and she checks the back and she says, "sorry no box".
The next few days passed and the more furious I got. I wore the glasses for a few hours while watching a movie and they kept slipping down. I was shocked because Theresa claimed she adjusted them to fit my face perfectly already. The more I thought about it, the more angry I got...I can buy my chanels from anywhere else and I would be receiving better service than Theresa and that Lenscrafters. I started to call a few places I knew carried Chanels and ended up going to MyEyedr in Clarendon. Everyone there was SUPREMELY friendly and I walked out with the order of TWO pairs of gorgeous chanels, with chanel logo bags, WITH chanel boxes, AND with the correct chanel cases AND lens cleaning sets. I tried on the original lenscrafters pair for the guys at MyEyedr and they said she basically did NOT even adjust them at all which was why it kept on falling off my face.
I returned the glasses back to this place and I will never be returning to this horrific place with HORRENDOUS service from Theresa their so-called manager. If their manager is so useless and not helpful, I wonder what the rest of their staff is like. BEWARE AND STAY AWAY!!! You will ABSOLUTELY regret going like I DID!!!
Eyewear & Opticians, Optometrists, Ophthalmologists
Fair Oaks, 11784 Lee Jackson Hwy Fairfax, VA
If I could give them negative infinity, I would. They skipped over my name on accident, then shoved me through in less than 5 min. I had to go back twice to get my prescription correct. The dr. gave me a stronger prescription, saying it would help me, but all that did was give me headaches. They also told me to rub my contacts, but gave me no rub solution. That doesn't make any sense! Then, they overcharged me and it has been two mos., and I still haven't gotten my reimbursement. I'm going to have to report them to my credit card company now. What a headache! Save yourself, don't go here.
I'm surprised by all the poor reviews here of this place. Granted, I already had a prescription for my eyes and didn't need to visit the optometrist, and the visit to the optometrist associated with this location seems to be the source of a lot of gripes. But my experience with the store itself was nothing but pleasant.
I went in on a Saturday afternoon, so unsurprisingly, the staff were all busy assisting other customers. It would be silly to complain about the fact that this location is busy, especially since it is located in a mall- do people really expect any store in the mall on a Saturday afternoon to be completely devoid of any customers? Still, a staff member came up to me after just a few minutes to let me know that my turn would be next as soon as I had made my selection.
They have an enormous selection of frames to choose from. I was looking for prescription sunglasses and was thrilled with the many options I had, as well as the great deal they had going- buy frames, get your lenses 50% off. I feel like I got a great deal on these sunglasses, though without the discount they would be very pricey. Still, considering that the glasses are ready in just an hour, that's a pretty competitive rate compared to a lot of eyewear places which take up to a week to get your new glasses in.
I was helped by a very cheerful and funny older woman who was still being trained on how to navigate the computer system, so my consultation probably took longer than it would have taken otherwise, but I don't have any complaints. She was so lovely and even apologized that it was taking so long and thanked me for my patience. My glasses were ready an hour later as promised. All in all, I'm very pleased with my experience and wish more people had good things to say about this place.
I went here a few years ago and the doctors were awful.
They were not happy that I asked questions and reacted as if I was threatening their authority. I personally think people should come to their doctors appointments prepared. I will not be a passive bystander when it comes to my health care. I WILL play an active role. Even when it comes to my vision care.
I asked the doctor what astigmatism meant she did not want to explain it to me at all.
When I picked up my other contacts, I wasn't sure what aspheric meant. Another doctor was there and I asked her what they were and the doctor said, "Aspheric means aspheric." Oh gee thanks that clears it up. I had to go to another eye place (BTW thank goodness I found them) and have them explain to me what that it really meant.
Ugh, I can't remember all of the details because it was around 2-3 years go, but I remember being really disgusted and unhappy with them.
Rude, rude, rude! I should've read the reviews before coming here. The main girl at the front desk has an awful attitude. She nasty to anyone on the phone with questions and rolls her eyes if you need anything. It seems like she's related to the Dr. because her behavior is uncalled her and is very comfortable being unprofessional.
I have mixed feelings about this place. I will rate each aspect of the experience separately on a scale of 1-5 (where 5 is the best):
 Quality of Service & Materials - The doctors were knowledgeable and professional - they truly valued me as a patient and helped me understand all aspects of my prescription. I picked out a pair of Rampage glasses which are extremely durable, have no-scratch coating, and have not failed me yet (it's been 5 years).
 The Wait - This was a long, boring experience. Even with an appointment, expect to wait up to an hour. Seriously, bring a book or a magazine, because this can get tedious. The entire appointment took 2 hours, including the wait-time. Time is $.
 The Cost - The total cost for a few boxes of contacts, two eye exams, and a new pair of glasses was $400. I kid you not, they're asking for a small fortune. Their recent price is $150-$200 for a contact-lens exam alone. Really? 'Cause a ton of local optometrists do it from $50-$100 and include lenses!
For people on a budget, their rates are not sustainable, but the service is great - there's always a trade-up!
Saint Chrls Twne Ctr Waldorf, MD
This review is strictly for the repair of my sunglasses. Let me start off that I shouldn't complain because they will fix your glasses for free, even if you did not buy them from Lenscrafters. Anyway I went into this shop to have the frame repaired because a screw came off of one of the hinges, (please do not ask how that happened *cough cough I sat on it) the young guy put in a new screw. Ok cool. But fast forward two weeks and the darn thing comes loose while I was looking triple OG in a clothing store. I hung it in my shirt so I didn't notice until the sun went DOWN and was gonna wear my sunglasses at night. That's what I get for trying to perpetrate... needless to say I'm upset because they were a gift maybe expensive (Armani exchange) but I learned if you have sunglasses wear them or put them away. So embarrassing.
Optometrists, Eyewear & Opticians, Ophthalmologists
21100 Dulles Town Cir Sterling, VA
When they say it takes about an hour, they are talking about getting waited on. Although the eye doctor next door, Dr. Unwalla is excellent, Lenscarafters is a joke. They never have more than 2 people working, so plan opn waiting at least an hour even to pick up glasses. Your prescription will change before you get service. NEVER AGAIN, will I go back there.
My husband bought a pair of glasses here for $400. They broke within 3 month's and these people refused to fix them. When my husband went back to ask them to fix the glasses the general manager was to busy flirting with some woman that he couldn't even be courteous enough to acknowledge my husband's problem. He just gave him a rude attitude and told him to use his insurance to buy a new pair... The glasses they sale might be name brand but they are made cheaply and are over priced! You would definitely expect better quality for the price then what you get. Really, they break far to easy. Oh yeah and I agree with another poster, we waited what seemed like forever the day we got his glasses just for him to order them and be measured. It was insane! Don't waste your time or money, you can find a better place then this!
Kathy is the best. She helped me out with choosing the frame. Her positive energy got to me. I totally recommend her and this palace
Ask for "Kathy." She is very nice and upbeat and seems to legitimately care about your vision needs and eye health. She does not rush you or use any high-pressure sales tactics on you. I've been getting my glasses at Lens Crafters for twenty-five years and now, any time I go in, I always call first just to make sure she's working!!
I actually had a good experience when I went. I walked in with my prescription and was almost greeted the minute I walked in. My attendant Kathy helped me with my order. I didn't want to get new frames and I like my current pair. I gave her my prescription and my insurance information. As she entered the information in to the computer, she showed me what my insurance would cover. She was very friendly and helpful. Since I'm practically blind as a bat, my lenses were not on hand. They had to be special ordered and could take up 7-10 days to arrive. I had no issues with this at all. I was told I would be called as soon as they came in. Less than a week later, I was called about my lenses. I dropped them off a couple days later.
When I came back, Kathy was there and remembered me. She made sure my lenses were there before I gave her my glasses and left. I told her I'd be waiting for them. So I roamed around the mall blind, hoping not to bump into anybody or fall over the railing. Anyhow, I went back about 45 minutes later and started looking around the store. About 5 minutes later, I was told to try them on as they were done. Perfect fit. What more can I ask for? I've never had an issue with this location. I've been buy my glasses from them for a few years now.