THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Optometrists, Eyewear & Opticians
18111 Town Center Dr Olney, MD
I needed to get my eyes checked as I knew my old prescription just wasn't cutting it and my mom recommended the My Eye Dr in Olney. I was planning on looking into it and then I found a great coupon deal for any My Eye Dr location in the DC area. I went to this one after work one day, didn't even phone ahead to make an appointment and I was able to schedule one for that afternoon and was seen almost right away. The staff and Dr. were great, and the appointment only took about 20 minutes. As soon as I had my new prescription in hand the sales people attended to me and explained the terms of the coupon and suggested several nice pairs of glasses that would be fully covered by the coupon. I had Jay and he was great. I was just browsing and he gave me the time to just look by myself as well as suggesting a few frames for me. After selecting the frames I wanted (and it was a good 30 minutes of browsing) he was really helpful in explaining the different pricing options for the lenses and treatments. He told me my glasses would likely be ready the next day and helped me get a great deal on them. All the staff at My Eye Dr were kind, courteous and really helpful. I'd recommend them to anyone looking to start out in the area or looking to make a switch!
I had my last exam completed at My EyeDr in Olney, MD in 2012. Dr. Loan Dorsam was wonderful! She was very caring and did not rush me during the eye exam. I found Dr. Dorsam very unique in that she actually took the time to listen to what I had to say. I also had to return on a few occassions because I was a difficult fit for my contact lenses. I have been wearing glases for over 30 years and I have not found anyone who really took the time and attention that Dr. Dorsam did.
When I tried to make another appointment with Dr. Dorsam I was sad to find that she is no longer there but is working at Revoluion Eyes in Ellicot City, MD. The staff is very friendly at MyEyeDr. as well.
Walked in blind, walked out with eagle eyes. Thanks Tommy & Dr. Mathes!
I've been going to My Eye Doctor for a couple years now. I was looking for a particular frame and they had it for me to try on. I liked the frame, but I was worried about the fit on it on my face. The manager, I believe his name was Ernie (his name stuck out because I related it to Bert and Ernie of Sesame Street), was the one that helped me and he assured me that he could fit the frames to my face for a comfortable fit. To make matters a little more interesting, I had vision insurance that I was going to use. He was able to walk me through the whole process of how much was covered and what I was going to pay out of pocket, which turned out to be very little.
After a week while my glasses were being made, they came in. Ernie had me try on the glasses and he was able to fit them to my face and head properly for a very comfortable fit. I couldn't be happier.
Also, while I dealt with Ernie mainly, I experienced a very positive attitude from everyone there. The young lady that called me to tell me that my glasses had arrived was nothing short of energetic and professional on the phone. Also, over hearing other transactions with the other workers, they seemed to know their product and were very helpful towards the customers. Going above and beyond of what expected.
I've been wearing glasses for many years now and I've been to every optical chain out there. My Eye Doctor by far has been the best experience I've had. They have the convenience of a chain, but the feel of an independent office. Go see Ernie, he's the one with a round orange face holding a rubber duckie! J/K.
I have been going here since I was told I needed classes 12 years ago. The staff is very friendly and the doctors have always been great. Their two for one specials on glasses are very helpful. The only issue is that despite promotions, they are pretty expensive and sometimes you have to wait awhile for your appointment. Overall, I would recommend over any other optometrist in Olney
Optometrists, Eyewear & Opticians
9419 Lorton Market St Lorton, VA
I would certainly have to agree with the person who said this location lacks professionalism. I have been going here for about 2 years and have finally had enough. From losing my information (more than once) to forgetting to call me when my contacts were in, this place is about as unprofessional as they come. My prescription was also never correct on the first try, which left me coming back in on my time for additional exams. I finally had it when a staff member was EXTREMELY rude and talked down to me on the phone. I'll be taking my business elsewhere from now on.
NO PROFESSIONALISM. Staff - no attention to client or client records. Very snobby staff. Wrong prescription - gave me headaches. Forgot to order my contacts for me. Broke my glasses when I gave it to them to adjust for me and had the audacity to just super glue it together which did not work. I never went back and will never go back. Stay away. I highly DO NOT recommend.
Went into the store to inquire how much it would cost to replace just the lenses. Was told it would cost $900 dollars plus just for the lenses. Over 2x more than the estimate I had already rec'd. What a rip-off.
I've been to this location for several years and always find the staff to be helpful!
Dr. Spellman performed my last exam and was very informative and patient with me.
Sonia helped me pick out my frames and the manager, Alan allowed me to use a $20 off coupon before I even filled out their Customer Satisfaction Survey.
I really feel valued by the staff members and plan on returning!
I've been wearing contact lenses since I was 10 years old, and have never been written a worse prescription than the two I've received from My Eye Dr. I was told I was a bad candidate for bifocal contacts, that bifocal contacts were not worth the price, and was encouraged to not wear a contact in one eye for near vision (in an eye with a -4.25 prescription? No wonder I had headaches.) Staff gives you a VERY hard sell, although I give the storefront props for having a large variety of attractive eyeglass frames. After two years of being unhappy with my prescription (and follow-up visits where I was told "this is the best we can do for you") I finally found a great eye doctor at the Woodbridge Costco, of all places. a toric lens in one eye and a lens for presbyopia in the other; much, much cheaper than My Eye Dr., and even better - I can SEE!
Eyewear & Opticians, Optometrists
6832 Old Dominion Dr McLean, VA
Based on past reviews - I decided to only give MY Eye Dr a 4 star review and see what happened when I actually picked up my glasses... well, ready as promised. Once again, staff was very nice helped me out immediately - they even had my other pair of glasses that I purchased from another My Eye Dr location sent to the McLean store to save me the trip. Great experience.
Will not prescribe the contact lens best for you, but only what they have an ownership interest in selling you at their store or through them. They are very pushy about this, the doctor and staff have no concern for what best fits your eye. I was forced to get a prescription for a contact that I already know does not work with my eyes because they don't sell it.
The actual eye doctor here was very good. The first problem was the staff that spent so little time discussing the actual written prescription and what would work best for me (bifocals, regular glasses, progressives). After remaking the glasses twice, the product I have is not something that actually helps me much. All those issues aside -- this location should be shut down. After seven to nine requests -- in person, on the phone, via text -- they have REFUSED to ever provide the actual prescription to me. I've been lied to numerous times that it was mailed, or would be mailed, or it wasn't available because it had to be sent out to make the glasses. I'm not sure what their game is, but I'm looking into a formal complaint with the state licensing board or other regulatory body. AVOID.
HERE's an update -- since I got a response to this complaint on Yelp, I called numerous times, but always got voicemail. I emailed twice -- once it bounced back and once it went through; I gave very specific information that I needed -- the prescription and my name/address, and even referenced the response and gave the name of the person who responded to my Yelp complaint. Guess what??. No one ever responded or sent me the prescription. Apparently customer satisfaction is not even remotely a concern. (Dec 2013)
Optometrists, Eyewear & Opticians
401 Maple Ave. West Vienna, VA
The optometrist Frank Cassella is one of the best doctors I've been to as far as the exam goes. I felt 100% satisfied with his expertise and courtesy.
His staff is completely unprofessional and rude and I left the office feeling ripped off. I walked in to the staff gossiping about a customer that just walked out. Also, the woman that did my initial exam prior to the actual exam was very rude and pushy. She was forcefully trying to get me to buy the retinal photo even though I declined multiple times. She gave me an attitude when I said I'll pass on it. The entire process minus the actual exam by Cassella was unprofessional. I will not return and they are moving offices closer to Tysons.
If you are blessed to have spherical eyes then 5 stars.
If you have astigmatism then 2 stars. Unfortunately, I fall in the latter category.
Dr. Frank Cassella was an extremely courteous, patient, and knowledgeable optometrist. He was friendly and efficient and clearly cared about the patients. The other representatives I dealt with also appeared pretty friendly and helpful.
I went for an eye exam for a contact lens prescription and then ordered a year supply of contacts. Apparently this also includes a free pair of non-prescription sunglasses (I think they basically just give away the model frames that are now out-of-season. They've been tried on multiple times, but they clean them for you and it's a nice freebie).
What I did not appreciate was the sneaky way that I was overcharged. The exam prices are ridiculous and they have a separate charge for the toric (astigmatism) exam. At my old optometrist, both exams were under one name so my insurance covered both. After calling my insurance, I discovered that many eyeglass/contact stores will separate the charges out and charge extra for "New Patient" or "Toric" exams (this store just charges for the "toric" exam separately). These are NOT covered by my insurance and thus, I had to pay $120 out of pocket just for part of the exam! Not cool in my book. And I'm sorry, but added together, it honestly does not cost $295 (which is the out-of-pocket cost) just to do a 15-minute eye and contacts exam (even with the oh-so-forbidden astigmatism). Also, I found the contacts online for cheaper so next time I would not order from them.
The location is convenient, the front desk staff is friendly, and Dr. Cassella was very kind with a warm bedside manner. This, however, is where my positive review ends, because the rest of my time at My Eye Dr was akin to a trip to a used car lot. Be aware: THEY WANT TO SELL YOU GLASSES. And very expensive glasses at that--just about every plastic frame I picked up was $250 or greater, and of course that doesn't include the lenses. I know this is the going rate at all the brick and mortar eyeglass stores, but I think it's absolutely ridiculous.
While in the exam room, I asked to have my prescription written down because it was not my intention to buy glasses that day or even at this office. Dr. Cassella told me the "people out front would take care of that." I was immediately suspicious because I knew it was the doctor's job to write (or at least sign) the prescription. He had the information in front of him--why couldn't he write it? A young lady, who was very courteous, asked if I was getting new glasses. I told her not today because I wasn't ready to shell out that kind of money. When I asked to have my PD written on my prescription, she asked if I was thinking of buying glasses online. I said that I was. She then said that they would price match. I said, "Really? There are some really cheap glasses online." I was instructed to browse the frames while she was going to "look it up." I would love to know what she looked up, exactly. There are now a gazillion websites that sell glasses--was she going to check each one of them, plug in my prescription, and come up with a number to price match? No, of course not. They are following a script, and trying to make me feel like I'm getting a special deal.
She suggested some frames and gave her opinion while I tried them on. I did find her opinions helpful. As I noticed the exorbitant prices on the frames, I asked if they were willing to price match even the high end ones. She said yes, BUT...ONLY TODAY. (Act now! Operators are standing by!). Again, I told her I wasn't prepared to buy glasses today, and that I wanted my husband's opinion (being blind as a bat, I never go glasses shopping alone because I can't see myself). First she wanted to know if I could send a picture to my husband. Then she wanted to know if my husband could come in THAT day. Then she wanted to know if we could come in this weekend, because guess what? They could extend the price match offer a little longer! When I finally said I just wanted my prescription, she said she had to get it from the doctor. Are you kidding me?? I had asked the doctor in the exam room and he told me to get it from the folks out front. Now I had to sit there and wait.
Everyone was very nice. I don't want to miss giving credit where it's due. But I felt like I was being played, and it was tinged with a bit of dishonesty and trickery. In the end, I was made to sign a waiver absolving them of responsibility if I decide to buy glasses online. It seems like the online eyeglasses industry is threatening these big optometry stores and finally offering them some competition. I would have hoped the result would be lower prices, but instead, they've resorted to using pushy sales tactics. When I left, I felt a little used. I won't be going back.
BTW, read this article (alternet.org/story/14802_) on how the eyeglasses industry is ripping you off with their 500% mark ups.
A coupon brought me there for the first time in Sep. I knew it was too good to be true. They gave me some tests without telling me there was extra charge. The coupon can't be applied for the service (contact lens) I had but I only found these out when I saw the bill. The doctor spent the minimum time with me (2-3 minutes) and I felt rushed. Finally, I purchased some lens and later exchanged for another brand that cost a little less. They told me the refund can't be put back in my card. Instead it will be coming in a in check 2-4 weeks... It has been 2.5 months and after five times of phone calls, I still don't have my refund check yet.
Only good thing about this place is they have good price getting lens.
The optometrist gave my wife a prescription for new contact lenses without first seeing her for a follow up. She wound up getting stuck with 100+ lenses she couldn't use because she later discovered that the prescribed lenses are not suitable for her.
Optometrists, Eyewear & Opticians
617 Potomac Station Dr Leesburg, VA
Had a appointment scheduled for 12:30 and I didn't see a Dr until 1:30. Need time management for scheduling appointments. They also tried to sell me $400 contact when my insurance cover the cheaper disposable versions. They wouldn't give me the prescription from the appointment either.
Not bad, but they are very unclear about insurance coverages and claim filing. They tell you if you are out of network that they know for sure there's a discount and that their patients never complain about what gets covered. There's a lot of rigamarole to figure out exactly whether this is the optometrist for you.
But once you do, the doctor is really great. He's an older white guy who seems sort of like a really nice hippie/nerd. He does a great job getting you in and out quickly and explains everything sufficiently. Nice dude.
The employees are a little rougher around the edges. I kind of hoped the beefy tattooed girl working the instruments wasn't going to try to beat me up when she closed the exam room door and turned off the lights. The guy who fitted me for my glasses forgot to do one thing and had to call my cell phone after I'd already left and have me come back.
Overall, they seem less squared away than the Vienna My Eye Dr. location I went to previously, but considering this is a once every couple of years thing for me, who knows if I'll come back or what next time and if any of the same people will even be there.
Not the best place to go. The doctors are decent but the "General Manager" and other staff are awful. I worked at an optometrist's office in the past and am very educated on different kinds of lenses that I can choose to buy. They pressured me to buy the more expensive contacts, which I didn't. Then when I inquired on different lenses for the glasses I liked, he told me that there were only two choices of lenses (when really there are more, he just wanted a better sale). He consistently refused to show me cheaper lenses. Very rude, not much customer service.
I had a horrible experience at this location in Leesburg. Dr. K is very very good. The manager and staff are terrible and should be replaced. I had a visit there and have 2 insurances that covered ALL charges- they wanted me to pay $20 for a digital something that was not covered by insurance- OK- I explained that I had a flex spending card and did not have it with me that day- no problem the fellow who waited on me stated. Plus I assured him that I was sure that the insurance would pay 100% as we have the best plan in the Cigna company- we pay no co pays and 100% of all is covered. (french based company USA plan) so long story short- i communicated I was headed out of the country for 3 weeks and would be back- they stated no problem- no problem. I showed back up 3 weeks later to pay the copay $20. and was told my entire visit had been deleted from the system-b/c I didn't pay my $20.00. The fellow stated he deleted my medical visit- I became very upset and explained that it was illegal to erase/delete a medical visit- he became very combative- telling me i didn't pay my bill and therefore he deleted it from their system. I asked for the manager- he stepped in and tried to help-but became very irritated when I stated the laws to him- he had to get another employee to help retrience my records- which took 30 minutes- during this time he was clearly out of his element and unable to answer any of my questions. Finally the records were retrieved and I asked if he had both of my insurances on the account and he couldn't figure this out- very incompetent and rude. He became irritated when I stated that I would file a complaint and that he was very un-customer service orientated- and that he needed to educate himself and his employee's on insurance and customer service- he told me loudly and rudely that I should pay my bill and it wouldn't have been a problem. I will be sure to spread the word over all social media that this office is unprofessional and not qualified or educated.Before I left for my business trip- I asked the office to fax me a copy of my prescription and the estimate for the glasses- this same fellow stated to me - that he could not do this - no way to print off the quote- i had to be very firm with him, and insist- so that i could submit to my flex card account and get it paid. The bottom line is I purchased the same glasses for 150$ less at a competitor- the next day. Also MyeyeDr processed a claim for the glasses which held my insurance and complicated my purchase- my new retailer got it all straight and I was able to pick up my glasses the next morning-but they had to call myeyedr and the insurance to get it released- I will file a report with the BBB and alert the OIG on their practices and communication on removing peoples exams from the computer. Do not go here- Leesburg VA !!
I decided to order a year's supply of my contacts from them, because their price was the exact same as 1800-Contacts. I gave the girl the wrong debit card number and she tried calling me twice to correct that, which I appreciate. I just got it resolved and my contacts will be in tomorrow. She was really nice and patient while I got that taken care of. I'm a fan again :)