THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Optometrists, Eyewear & Opticians
18111 Town Center Dr Olney, MD
Best experience ever here! Dr. Mathis is great, very patient and takes the time to explain what is going on with your vision/eyes. I suspect I have had astigmatism for awhile now, since my vision has always been a little "off" for the past few years, but my previous optometrist was too focused on efficiency and productivity to take the time to find out what was wrong. I had never worn contacts for astigmatism before so it took a couple of trials and follow up check up appointments, but Dr. Mathis was very willing to help me find what was most comfortable and the correct prescription.
I also have a lot of dryness, which I finally learned was due to the fact that I sleep with my eyes slightly open - again, something Dr. Mathis took the time to explain to me, and recommend eye drops as well.
The staff is also great, amazing customer service. Everyone is very patient and never makes you feel rushed, takes the time to answer all questions. Shout out to Gia and Thomas :)
Recommended MyEyeDr to my family and friends.
Best eye exam / glasses purchasing experience ever. The entire staff seemed very knowledgeable and had a seemingly effective, streamlined procedure. I had pretty much no wait time although I arrived early. Dr. Ly seemed like she knew what she was doing which is always a reassuring plus (opposed to my last eye exam where I was left wondering if my prescription was even correct).
Afterwards, Thomas was very helpful and proactive in making sure I got everything I needed when it came to lenses and frames. He was patient as I tried on probably a million frames and was always upbeat! Great service and very much appreciated.
I finally found a place I can rely on. Thanks for being awesome!
This is my second post. My initial review, below, was stuck in their filter. I feel that customers out there who may be considering going to MyEyeDr have a right to see this post, since it is an accurate description of what happened to us.
Originally posted January 6, 2012:
My mother purchased a Groupon for MyEyeDr., and after this experience we will never purchase another Groupon without carefully looking at reviews for the company. The service we received at MyEyeDr. in Olney was appalling, and the lack of knowledge and professionalism should be an embarrassment to them.
Initially, my mother was looking to purchase a pair of glasses, and the sales associate there was helping her choose between two pairs. Once my mother had decided, she goes to pick them up and they are in fact the wrong frames that were ready. She goes back to MyEyeDr., and the previous pair that she had selected was gone. She had to choose another frame that was similar, and placed the order again. I went with her for the pick-up after we found out they were already at the store. They did not call her to let her know they were ready- she just realized that it had been a while, and thought she should call- and of course, they were there at the store. When she picked them up, the manager presented them to her, she tried them on, and he asked if she liked them. She did, so we left the store.
My sister who was in town for the holidays who used to work for an eyeglasses company, noted now the nose pads were pinching my mother's skin and leaving deep indentations. They were also not on her face straight- this was obvious to my sister (not so much to me, I do not wear glasses). My mother stated that yes, the nose pads did pinch her and they were not comfortable. Apparently the staff at the store should have made an adjustment when they presented her with the glasses- and my sister was surprised that no one did so.
We all stop by MyEyeDr. on our way to D.C., and think that it will be a relatively quick stop. We walk in, and end up staying there for 40 minutes. The sales associate who initially helped my mother took the glasses, and tried to adjust the pads with the special pliers they use. Each time, she took them to the back office (rather than adjust them in front of us). Repeatedly, she would disappear for 5 minutes, come back, and ask how they fit. They were still crooked, and sitting on my mother's nose at an angle, as opposed to sitting flat. My sister pointed this out, the sales associate agreed, and would take them to the back again. The associate grew agitated and told us "That's just how they are. You can't make them any better." My sister said they just needed to lie flat, the way her glasses do. The sales associate fumbled with the glasses, and said "it's because she has no bridge to her nose. There's no bridge. NO BRIDGE." and drew the nose pads so close together that they were literally perched high up on the nose bridge, and looked ridiculous. We pointed this out, and she said "That is how they are. Let me get the manager to explain that to you" in a defensive and aggressive tone. At this point we were behind schedule for our trip to D.C., we were embarrassed, and felt terrible. My mother whispered to me that she just wanted to leave the place. We showed the manager how the nose pads were not positioned correctly, he apparently agreed, and made an adjustment that did not correct anything. My mother smiled politely and we left. Needless to say we were shocked, and this put a damper on our day.
Why the sales associate and the manager took 40 minutes to adjust nose pads- something that would take a normal person 10 seconds to do- is a mystery. Why they got defensive and assertive when we were just asking for it to fit properly was terrible. The manager did not try to help us, but had a condescending attitude and clearly trying to get us out of there as soon as possible. It was a horrible experience and I would like others to know that if you want to have a comfortable pair of glasses, this is not the place that will work with you to get them.
I felt that I was given a pretty hard sell to buy a more expensive lens than I wanted. I also found their prices on both lenses and frames to be much higher than the competition. I will not be returning to MyEyeDr.
UPDATE: Wow. It seems a regional manager for MyEyeDr. read my review and he took the time to comb through the Olney shop's records and find me. Called me this morning asking how he could make up for my less-than-stellar experience at MyEyeDr. I am VERY impressed that he took so much time to find me and then to offer me money back and a second pair of glasses to make up for my displeasure. Enough to make me change my rating from 1 to 3 stars! Kuddos, MyEyeDr on the customer service.
Walked in blind, walked out with eagle eyes. Thanks Tommy & Dr. Mathes!
Optometrists, Eyewear & Opticians
9419 Lorton Market St Lorton, VA
I've been wearing contact lenses since I was 10 years old, and have never been written a worse prescription than the two I've received from My Eye Dr. I was told I was a bad candidate for bifocal contacts, that bifocal contacts were not worth the price, and was encouraged to not wear a contact in one eye for near vision (in an eye with a -4.25 prescription? No wonder I had headaches.) Staff gives you a VERY hard sell, although I give the storefront props for having a large variety of attractive eyeglass frames. After two years of being unhappy with my prescription (and follow-up visits where I was told "this is the best we can do for you") I finally found a great eye doctor at the Woodbridge Costco, of all places. a toric lens in one eye and a lens for presbyopia in the other; much, much cheaper than My Eye Dr., and even better - I can SEE!
I would certainly have to agree with the person who said this location lacks professionalism. I have been going here for about 2 years and have finally had enough. From losing my information (more than once) to forgetting to call me when my contacts were in, this place is about as unprofessional as they come. My prescription was also never correct on the first try, which left me coming back in on my time for additional exams. I finally had it when a staff member was EXTREMELY rude and talked down to me on the phone. I'll be taking my business elsewhere from now on.
Went into the store to inquire how much it would cost to replace just the lenses. Was told it would cost $900 dollars plus just for the lenses. Over 2x more than the estimate I had already rec'd. What a rip-off.
NO PROFESSIONALISM. Staff - no attention to client or client records. Very snobby staff. Wrong prescription - gave me headaches. Forgot to order my contacts for me. Broke my glasses when I gave it to them to adjust for me and had the audacity to just super glue it together which did not work. I never went back and will never go back. Stay away. I highly DO NOT recommend.
Walk in to My Eye Dr at lorton thinking that I was gonna get a better service than other places bt came out more disappointed. Customer service was not what i expected no help at all and when finally someone approached me, he easily left and started another customer and didn't even get someone else to help me. I wish there was more helpful people. Management should real put some cameras and take a look how your customer services really is.
Eyewear & Opticians, Optometrists
6832 Old Dominion Dr McLean, VA
Based on past reviews - I decided to only give MY Eye Dr a 4 star review and see what happened when I actually picked up my glasses... well, ready as promised. Once again, staff was very nice helped me out immediately - they even had my other pair of glasses that I purchased from another My Eye Dr location sent to the McLean store to save me the trip. Great experience.
The actual eye doctor here was very good. The first problem was the staff that spent so little time discussing the actual written prescription and what would work best for me (bifocals, regular glasses, progressives). After remaking the glasses twice, the product I have is not something that actually helps me much. All those issues aside -- this location should be shut down. After seven to nine requests -- in person, on the phone, via text -- they have REFUSED to ever provide the actual prescription to me. I've been lied to numerous times that it was mailed, or would be mailed, or it wasn't available because it had to be sent out to make the glasses. I'm not sure what their game is, but I'm looking into a formal complaint with the state licensing board or other regulatory body. AVOID.
HERE's an update -- since I got a response to this complaint on Yelp, I called numerous times, but always got voicemail. I emailed twice -- once it bounced back and once it went through; I gave very specific information that I needed -- the prescription and my name/address, and even referenced the response and gave the name of the person who responded to my Yelp complaint. Guess what??. No one ever responded or sent me the prescription. Apparently customer satisfaction is not even remotely a concern. (Dec 2013)
Will not prescribe the contact lens best for you, but only what they have an ownership interest in selling you at their store or through them. They are very pushy about this, the doctor and staff have no concern for what best fits your eye. I was forced to get a prescription for a contact that I already know does not work with my eyes because they don't sell it.
Optometrists, Eyewear & Opticians
401 Maple Ave. West Vienna, VA
The team at MyEyeDr was efficient, courteous and thorough. Each person I interacted with was patient and answered all my questions, from check in to the preliminary eye tests all the way through to payment.
Dr Frank Cassella took his time, explained every step, spoke about the health of my eyes and even gave advice on what to eat to maintain good eye health. He answered all my questions regarding my glasses and contacts, and put me at ease regarding an existing condition. He has a kind and gentle demeanor, which made me feel very comfortable. I highly recommend him for routine eye check ups.
I really like Dr. Frank Casella and this location is really convenient for me. What I don't really care for is his staff and the myeyedoctor culture. Maybe it's just this location. Oh well, maybe he will start his own practice in the future.
Horrible people and horrible service. These people have a losing combination. Almost everyone I've interacted with there has been rude, impatient, and not at all helpful. The optometrist is some college student who is just there to upsell. I would label him a salesmen before an actual doctor. I've been hung up on once, every time is at least a 30 minute wait, it's consistently the worst service I've experienced. I will never step foot in this building again, that I promise.
I've been here a few times over the years for glasses and contacts, back to the old location in the Village Green, before Dr Casella was there. Each visit has been consistent and easy. The staff is helpful, they do their job, sometimes fast, sometimes not as fast. I feel that they've always tried, some of the posts make it seem like this is the DMV or something.
Dr Casella is easy going, informative, and efficient. He seems honest, gives his professional opinion, and I never felt he was pushing product or anything. Each time is a good experience and they've been helpful when I've needed slight adjustments or fixes to my glasses.
The optometrist gave my wife a prescription for new contact lenses without first seeing her for a follow up. She wound up getting stuck with 100+ lenses she couldn't use because she later discovered that the prescribed lenses are not suitable for her.
Optometrists, Eyewear & Opticians
617 Potomac Station Dr Leesburg, VA
Not the best place to go. The doctors are decent but the "General Manager" and other staff are awful. I worked at an optometrist's office in the past and am very educated on different kinds of lenses that I can choose to buy. They pressured me to buy the more expensive contacts, which I didn't. Then when I inquired on different lenses for the glasses I liked, he told me that there were only two choices of lenses (when really there are more, he just wanted a better sale). He consistently refused to show me cheaper lenses. Very rude, not much customer service.
I had the worst experience here a few weeks ago. I had attempted to order contacts, and never received a confirmation call regarding them, and if they'd arrived. I called back a few weeks after the fact, and was told they were never ordered, although I did pay for them. I was told they would be in that Friday. I went to the office on Saturday, a day after they were supposed to have arrived, and was informed that there were no contacts under my name. The manager, I believe, was rude to me, and informed me that the person I spoke to regarding my order, was misinformed about my having payed for the contacts...that apparently was a different order.
I was fairly understanding up to this point...but THEN when I requested a pair of contacts to get me through the next couple weeks until my new order arrived, I was told that the Dr. was with an appointment, and that I'd have to wait. No apologies for the inconvenience...just a LOT of attitude. After 5 minutes (they said I *may* have to wait up to 20) I told them to forget my order, and that I would be taking my business elsewhere...this My Eye Doctor, and office staff is definitely not worth the headache. I now go to the Springfield location, and they are WONDERFUL. Great customer service...so if you can, choose another location!
Had a appointment scheduled for 12:30 and I didn't see a Dr until 1:30. Need time management for scheduling appointments. They also tried to sell me $400 contact when my insurance cover the cheaper disposable versions. They wouldn't give me the prescription from the appointment either.
I had a horrible experience at this location in Leesburg. Dr. K is very very good. The manager and staff are terrible and should be replaced. I had a visit there and have 2 insurances that covered ALL charges- they wanted me to pay $20 for a digital something that was not covered by insurance- OK- I explained that I had a flex spending card and did not have it with me that day- no problem the fellow who waited on me stated. Plus I assured him that I was sure that the insurance would pay 100% as we have the best plan in the Cigna company- we pay no co pays and 100% of all is covered. (french based company USA plan) so long story short- i communicated I was headed out of the country for 3 weeks and would be back- they stated no problem- no problem. I showed back up 3 weeks later to pay the copay $20. and was told my entire visit had been deleted from the system-b/c I didn't pay my $20.00. The fellow stated he deleted my medical visit- I became very upset and explained that it was illegal to erase/delete a medical visit- he became very combative- telling me i didn't pay my bill and therefore he deleted it from their system. I asked for the manager- he stepped in and tried to help-but became very irritated when I stated the laws to him- he had to get another employee to help retrience my records- which took 30 minutes- during this time he was clearly out of his element and unable to answer any of my questions. Finally the records were retrieved and I asked if he had both of my insurances on the account and he couldn't figure this out- very incompetent and rude. He became irritated when I stated that I would file a complaint and that he was very un-customer service orientated- and that he needed to educate himself and his employee's on insurance and customer service- he told me loudly and rudely that I should pay my bill and it wouldn't have been a problem. I will be sure to spread the word over all social media that this office is unprofessional and not qualified or educated.Before I left for my business trip- I asked the office to fax me a copy of my prescription and the estimate for the glasses- this same fellow stated to me - that he could not do this - no way to print off the quote- i had to be very firm with him, and insist- so that i could submit to my flex card account and get it paid. The bottom line is I purchased the same glasses for 150$ less at a competitor- the next day. Also MyeyeDr processed a claim for the glasses which held my insurance and complicated my purchase- my new retailer got it all straight and I was able to pick up my glasses the next morning-but they had to call myeyedr and the insurance to get it released- I will file a report with the BBB and alert the OIG on their practices and communication on removing peoples exams from the computer. Do not go here- Leesburg VA !!
Not bad, but they are very unclear about insurance coverages and claim filing. They tell you if you are out of network that they know for sure there's a discount and that their patients never complain about what gets covered. There's a lot of rigamarole to figure out exactly whether this is the optometrist for you.
But once you do, the doctor is really great. He's an older white guy who seems sort of like a really nice hippie/nerd. He does a great job getting you in and out quickly and explains everything sufficiently. Nice dude.
The employees are a little rougher around the edges. I kind of hoped the beefy tattooed girl working the instruments wasn't going to try to beat me up when she closed the exam room door and turned off the lights. The guy who fitted me for my glasses forgot to do one thing and had to call my cell phone after I'd already left and have me come back.
Overall, they seem less squared away than the Vienna My Eye Dr. location I went to previously, but considering this is a once every couple of years thing for me, who knows if I'll come back or what next time and if any of the same people will even be there.