THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
New Era Eyecare
Optometrists, Laser Eye Surgery/Lasik, Eyewear & Opticians
Clarendon, 3105 10th St N Arlington, VA
I had a great experience at this place. I went for the $99 contacts package and that's what I received. The doctor is very nice and helpful, so is the lady at the counter. The place is classy, very clean and everything looks new. I will definitely come back there for all my eye care needs.
New Era is amazing! The location is great, the store is so nice and clean, and the staff is exceptional. I have purchased new glasses as well as contacts from them, and everyone I have encountered is friendly and helpful. I will be going to them from now on!
Not quite ready for primetime.
I got a livingsocial deal here for an eyecare apt and discount on lenses. Apt went fine; I found a pair of glasses I liked but they fit awkwardly; the associate said he could get them to fit once the lenses were put in. I ordered that pair and returned in a week to put them on.
Unfortunately, the associate was completely unable to fix them, and they were sitting lopsided on my face. After about half an hour of trying, with no success, he said I should pick a new pair. I found a new pair, which fit better, and he assured me that this pair was different and could really be fixed. I ordered them instead, and returned in two more weeks to pick them up.
They fit better, but this time, another employee was present who did some great adjusting work (if he had been there -- his name was Harrison -- during the first lensfitting, we could have avoided this), and I walked out, happy. After wearing them for a while I realized there were three dots across the center of each lens that were quite annoying and that they still didn't fit quite right.
I returned, yet again, and was told that they would have to go back to the factory, and that Harrison, who could make more adjustments on fit, wasn't in, and wouldn't be in to the claredon location anymore. So I was out of luck with the slight misfit. The associate sent my glasses back to the factory and then shipped them to my house, first saying that I could bring them into another optometrist who could probably fix them. Now I have the glasses and they're off by about a centimeter but I still really like them.
The appointment went fine; the selection of lenses was great; but they made false promises about their ability to fix things, didn't notice basic errors like leveling dots present on the lenses, and then ultimately proved completely unable to make glasses fit, instead literally suggesting I should go somewhere else. On the plus side, I have a pair of lenses I really like. It just took about two more visits than I would have liked to get them.
Like I said, not quite ready for primetime.
I got a nice deal on prescription sunglasses with a Groupon here. The optometrist and staff were very friendly and helpful. When the sunglasses were ready, I noticed something off with the lenses. I went back to the store and, although it was close to closing time, the optometrist stayed late to help figure out what the problem was (turns out the pupil distance measurement was off). They ordered another pair, which I'm very happy with.
I had a wonderful experience with this office. First off, Dr. Adair was very upbeat yet extremely professional - he explained exactly what every procedure was looking for, what my results were, etc. I've been going to optometrists for eye exams/glasses/contacts for 13 years, and I have never learned more from an exam. Second, his staff was great! When I called to make my appointment, I had asked about a specific glasses frame that I wanted. They didn't have it at their store, but at their other location. By the time I arrived for my appointment a week later, they had called their other store for the frames and had them saved for me in the back room! They were very honest in helping me choose my frames (I ultimately chose the frames I had called about) and lenses, and I did not feel pressured to purchase anything I didn't want or need. They were also very accomodating when I told them I had another appointment to run to, and did their best to help make things more convenient for me. I can't wait to receive my new glasses, and will definitely be sticking with Dr. Adair and his team for a while!
Neagle Nick Dr OD
800 K Street NW Washington, DC
nice office, trendy frames. Helpful staff. Finding entrance was difficult. GREAT that most of their costs were covered by insurance.
Neil F Martin MD
5454 Wisconsin Ave Chevy Chase, MD
We are so incredibly fortunate to have found Dr. Martin for my mothers cataract surgery. The entire consultation process was impressive in its kindness and completeness. My mother was able to make a very confident choice, filled with a complete perspective about her eyes and their health in relation to the approach she chose. The results are miraculous!
I am so glad I found Dr. Martin. He did my cataract surgery. He is an excellent surgeon and was amazingly patient about answering my endless questions. I have a rather rare genetic condition which can sometimes cause eye problems. He is one of the few doctors I have found who actually knows much about it. I would recommend him to anyone and have already recommended him to a friend who has cataracts.
New Vision Optica
Columbia Heights, 3431 14th St NW Washington, DC
Horribly aggressive receptionists!! This review is purely based on the unacceptable and aggressively rude experience with ROBINSON over the phone. If a new costume calls in to inquire about what type of eyewear products are sold at this office (because they do not have a webpage) I highly encourage he receptionists/ front desk staff to be highly educate on their products but most importantly be component enough to provide better, if not the best customer service. They front desk personnel represent Dr. Bruce Lazerow and with their performance this morning over the phone it was a poor example of what can be offered. Rather than ask me what type of insurance I have to help better field my questions on eyewear and service ROBINSON began SCOLDING me for nearly 15 mins about how over costumers come in uninformed about their insurance. I did inform ROBINSON of his unnecessary aggressive tone, patronizing attitude, for constantly speaking over me and not listening. I also stated that the conversation would be more productive if he would allow a person to complete their sentence so he actually learn about what the customer is seeking. I support local businesses and it is unfortunately that optometrist has to bare the burnt of my review.
Dr. Lazerow, please consider having a serious conversation with Robinson and the young woman that worked March 25 at 11am. I wanted to take my business to your office but will be seeking else where because of their ill customer service.
Came for the convenience, will return for the competence.
I needed new lenses and didn't have a prescription so I looked up the nearest optometrist. Dr. Lazerow is extremely thorough and a lot of fun, to boot. Doc gave me the old-fashioned triple-check routine plus some non-judgmental advice about my CL usage.
Super convenient to Columbia Heights Metro. Reasonably priced for no insurance coverage (I paid $95 - he wrote three scrips - one for the contacts, one for reading glasses, and one for regular glasses, and comped me a case and solution.)
Lovely guy. Takes walk-ins.
ABSOLUTE WORST COMPANY IN COLUMBIA HEIGHTS!! I have had nothing but issues with them. The one star is only for the actual doctor that works there sometimes. The review is mainly of the owner and staff...if you can call them that.
I was told after my exam that the type of contacts I needed had to be ordered by the office and that I could not use insurance to pay for them. Turns out I could order these contacts online and that they charged me more than double!! AND they didn't give me a full one year supply. Now I can't even get a receipt to be reimbursed for
My insurance company informed me (after-the-fact) that this office is in-network so that $130 of my contacts themselves would be covered. They instructed me to ask the office to file a claim with them for the $130 and then they could refund that to me. It took over 12 calls just to get them to call me back to tell me that the doctor there is in-network but that their supply chain is considered out of network. They actually never even bothered to call and tell me that...in the end, I had to go in in-person JUST to get a response to my question. At one point I was dealing strictly with the owner and he had even promised to return my call later in the day and when I called back a couple of days later, they said he had gone on vacation for two weeks and was the only one there that could handle dealing with the insurance companies.
Whatever the case, the insurance company said that I could still file an out of network claim for $105. But the office had written me a receipt with insufficient information. So after numerous calls and much arguing, the owner finally faxed me a new receipt. It turns out that he wrote the INCORRECT code number on the receipt. Then when I called to ask for a correct receipt, HE SAID NO!!! He insisted that the insurance company was wrong and that he was right and said that he can't just keep giving me receipts. When I asked why, he wouldn't give a reason. He kept YELLING (actually yelling) at me over the phone saying that he wanted to talk to the insurance company. But when I tried to give him the number, he said that he couldn't take it because he was driving and that I needed to fax it to him. Why I had to supply him with the number in the first place is beyond me.
Whatever the case, the staff here are rude and incompetent. Nobody seems to understand the processes except for the owner...and even he seems like he doesn't know what he's talking about. He's extremely rude and unhelpful.
The Dr himself is awesome though. Dr. Lazerow really knows what he's doing and is very kind and funny. It's a shame he's working in such a terribly run place. It's also a shame because I have a 6 year old son and was planning to bring him here just to see this doctor....but not anymore. And they're right down the street from my house...so, added bummer.
Oh and their hours are strange. Sometimes/days the doctor is there and some he's not (nobody ever seems to be consistent on this). But they don't have another doctor to cover the extra time...so sometimes they just close. I went back to get a pair of glasses (before all the craziness) and they couldn't open half of the cases. And the girl didn't know how much the glasses were anyway. Just really, really poorly run. Save yourself a headache and go somewhere else.
Oh and I just looked at another review that refers to a bad experience with "ROBINSON". That's the owner...
Nova Eye Care Center
3223 Duke St Alexandria, VA
Tiny office and great service. Dr. Vu is a sweet woman and took care of my wife fast. Nice people.
She's nice, young, cool, and very very very thorough! Eye disease runs in my family, so she took the time to run an extra (different than normal for me) glaucoma test.
Found her on here, thanks yelpers! On backside of Sears, at Landmark Mall. Yeah, I know, Landmark sucks... But she's close to home, is an independent practice (which I prefer), etc...
Office was a little overbooked this morning, but I'm guessing it's due to so many people not getting to their appts during the snow storms!
I just went to Dr. Vu for the first time and really liked her. She is young and seems very knowledgeable, professional and sweet.
The physical office is tucked away, seemingly as an afterthought, in the back corner of the building, next to Sears Optical Department at Landmark Mall (it's very near the pickup area/covered parking). It is a really small office (and waiting room) and is truly a one person/doctor show.
On the day I was there, her receptionist was out and Dr. Vu handled all of the new patient paperwork. I mean, how many doctors could you find who are willing/able to do the front office work? That in itself told me a lot about her down-to-earth personality. Kudos to her for that.
Her office does not sell glasses so there is no hard sell from that quarter. But that does mean a trip elsewhere to get glasses, if needed. There was also no hard sell on treatments I may or may not need, that was highly appreciated.
I will definitely use her again for any eye related needs and highly recommend her.
I was pretty happy about my experience here. Dr. Vu's office is right next to the Sear's optics, but you enter through a small door from outside. I got an eye exam and a contact fitting since this is my first time using contacts.
Here is a list of things that I liked about her office:
1). One of the common complaint about optometrists at some of the large chain stores is that they act too much like a sales person. Dr. Vu's office doesn't sell glasses or contacts, so there is no pressure to buy.
2). Her office is really small and she's the only one working right now. You will get more personal attention here than one of those large clinic own by an association of optometrists with a dozen assistants and a separate billing department.
3). She is a young doctor, who is still trying to establish her patient base. She is well connected electronically (facebook, email, twitter). Setting up an appointment online was easy.
The only change the clinic needs right now is to have a receptionist to do the mundane stuff like answering the phone and filing paperworks.
I have known Dr. Tina Vu personally for many years. She is smart and conscientious. You are guaranteed a very high quality eye exam that includes eye glasses, contact lenses, eye disease diagnosis and treatment.