THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Eyewear & Opticians, Optometrists
Cleveland Park, 3424 Connecticut Ave NW Washington, DC
So I've gone here for a few years, mainly because it's in my neighborhood. It's nothing special. The customer service isn't great, I usually wait 30 or 40 minutes to be taken for my appointment, which is annoying since I have an appointment.
My last time, I purchased contacts. After a couple/few weeks, I hadn't heard anything from my FSA so I called my insurance. I found out Uptown Vision never charged my insurance and therefore OVERCHARGED me for my contacts. When my insurance called the office, the doctor apparently answered and said he wasn't in the office and couldn't look up patient records. Okay hold up...that is the number on your website for your office and your website says your office is open.
So I run over there and the front desk person is totally unapologetic, just saying that "someone" must have forgotten to apply my insurance. While she refunded the 150$ she overcharged me and finally charged my insurance, she was completely nonchalant about it. This is completely ridiculous since a) I'm not a new patient, b) you know good and well I have insurance and you ask me about insurance changes every time, and c) this was a good 150$ over what you should have charged me. Completely incompetent. At least, apologize!
I moved into the city about a year ago and hiked over to the Georgetown DMV to get a new license. In the middle of reading off the characters for the eye exam, the DMV employee starts saying "No... no... no..." I look up and he says to me, "Ma'am, you're not getting any of them correct." He sent me away with a form to get signed by a doctor.
I didn't purchase anything from Uptown Vision, but I did see Dr. Schneid. He's a very understanding, clever, and professional doctor. As he did his check-up, he explained everything, which is a big plus for me. He also explained in detail what was wrong with my vision so I left feeling educated about my condition. Also, i had forgotten the form that I needed to bring back to the DMV and Schneid had extras in his office.
His office is tiny, but it's a small price to pay for a good doctor. His receptionist -- I can't remember her name but she's young and smiles a lot -- is incredibly friendly and helpful, and always remembers me when I go in.
My boyfriend ended up seeing Dr. Schneid and purchased a new set of frames and lenses from Uptown with no problems.
Also, they're knowledgeable about insurance and will make sure that you're getting the best out of your coverage.
Too expensive. Kept my wife waiting. My wife paid for a coating she didn't get. The office's attitude was, basically, tuff; they weren't going to do anything about it. It was out of their control what the lens makers did. The office got the bifocal part wrong also.
We should've stuck with Apex. They never got anything wrong for my parents, my in-law, and my wife. If we weren't happy, they always had the lens makers redo it for free.
DO NOT GO HERE! I do not normally write negative reviews, but I went to Dr. Schneid at Uptown based upon a yelp review. Plain and simple, this doctor is inept. I went to Dr. Schneid for an annual exam and to get new contacts. So I went to my appt and I got my new prescription...new contacts that he recommended...everything seemed fine. A few days later I could not wear the contacts because of a burning sensation in my eyes. I went to back to Uptown. The doctor blamed it on allergies. I explained that I do not have allergies. I was told that, in dc, you develop allergies. Even though I protested that I have lived in dc for a few years and never had an issue, I was sent on my merry way with a stack of prescriptions for pills and drops for my "allergies". A few days later my eyes were in such pain, I could not open them and I had to take time off of work. Again I contacted uptown and got more meds. After more issues, I did a 3 second Internet search and discovered that all of my issues were because of the new contacts the doctor prescribed...a well documented side effect to some contact wearers. 3 seconds on the Internet would have saved me all that pain! This is something as a doctor...he should know the side effects of the contacts he prescribes! The biggest kicker, when I called to explain what I found and asked to exchange my new contacts for my old brand, the staff said no I would have to purchase a whole new set of contacts. DO NOT GO HERE!
After a horrible experience at Bauman & Stoleru up the street, I came to Dr. Schneid. I definitely give him 5 stars- he is always very nice, explains everything that he is doing, and even gave me a much needed pep talk when I was going through finals. Dr. Schneid also went out of his way to try to save me some money on my insurance billing.
The only reason why I give 4 stars instead of 5 is because of the office. They're nice too but they sometimes forget to call me when my contacts are ready. I also had to wait once for a long time because they messed up on the time of my appointment.
Eyewear & Opticians
Capitol Hill/Southeast, 645 Pennsylvania Ave SE Washington, DC
I'm really just confused. I just went there for the first time. I entered and told the receptionist my name and was told to sit down. I wan't given anything to fill out and he didn't give anything to the doctor. I waited for 15 minutes even though the doctor was in her office alone and no one else was there. She refilled her tea. He (receptionist) told her that she had a patient waiting. She asked me why I didn't fill out my form (what form?). She told me I made the wrong kind of appointment because a regular vision exam does not include contacts. I tried to explain that I've been experiencing some irritation in my eyes but she quickly told me I was fine.
When the "exam" was over, I was told to sit down in the waiting room again. The receptionist told me their computers were down but they would call me when they were back up again so I could come back and sign forms, pay, etc. Had I known the doctor was barely going to look at me and that the computers were down in the first place, I would have just left. He told me to call when their computers were back up (but I thought he just said he would call me?) and then they would order contacts. Are you confused yet? I am too.
Optometrists, Eyewear & Opticians
8401 Colesville Rd Silver Spring, MD
Had never been in before and came in to get my glasses repaired. They were incredibly nice and did a great job for no charge. Looked around and try had a great selection. Will definitely come back when it comes time for a new pair!
I went for my annual check-up and to get more contact lenses. I knew I was in trouble when I called to make an appointment and the receptionist was rude and took a long time. He explained that they were using a new system and that they were still getting used to it. And that he'd have to take all of my information before he could even tell me what availability was.
When I finally came in for my 9:00 AM appointment (their first available was 2 weeks later), the staff came in right at 9:00 AM and none of their computers were on yet so we had to wait. Overhearing the conversation between the eye doctor and receptionist it was clear that they were still learning a lot of things and operations were far from smooth. There were 2 of us with a 9:00 AM appointment and I was rudely told by the doctor that my appointment was actually at 9:50 and that I'd have to wait.
At that point, I left. They'll probably screw up everything anyway... Especially when it came to charging my insurance. No thanks. I'd prefer to avoid that hassle.
Ownership must have changed since I was there a year ago because it was a great eye doctor's office then. I didn't recognize any of the staff this time. Definitely a different optometrist. To be fair they seemed to be rude to everyone.
Stay away as far as possible.
My dad and I went there the other day. They were great and very helpful. Both the manager and the doctor were very attentive. We will be using them going forward!!!
I think United Optical is the best. Linda Kintu is very knowledgeable. She also makes sure that the glasses look good on your face. She had me try on several pairs and took pictures of me wearing each pair and then I made my decision. She is very professional and cares about the customer and is very detail oriented!
She welcomes everyone that comes in the door. She always meets a customer's needs. If someone needs an eye exam and/or needs glasses, I recommend that you go to United Optical in Silver Spring!