THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
1003 Fairlawn Ave Laurel, MD
I brought a new eyeglass prescription here to pick out frames, not wanting to spend an exorbitant amount of money. If my past actions are any prediction of my future actions, there's a good chance I'll step on these at some point.
Hour Eyes had a good selection of frames but I quickly found that the ones readily available to try on were not going to work out for me and I had to move to the glass cases. That got kind of annoying since I wanted to try a lot on and had to have the girl hand me each pair. Plus, is it really necessary to have brands Candies and Jones New York behind a glass case? It's not like I'm trying to buy a pair of Armani glasses or anything.
I finally found a pair in the Guess section and got a call 8 days later that they were ready for pick up. I asked the girl at the counter to adjust them so they fit right on my face. She obviously had no idea what she was doing, at first bending the glasses from the middle before her manager came over to bend the glasses from the arms.
They didn't spend much time at all trying to make sure the glasses fit on me and since I was in a rush, I didn't pay much attention, assuming they were now fine. My bad. Here I am, sitting at my desk, wearing crooked glasses. Guess I'll be making another trip to Hour Eyes, hopefully this time they can get it right.
Only one girl was working the front desk when I came, and the phones were ringing. Someone asked how come you are not answering the phone. She took at least 2 calls before helping me. Then, told another customer we help customers in store first. Then, another person started to help me then said "o they were recalled" really? Then she helps another person why helping me...I find this very very rude. She finally said they were recalled because Acuve isn't selling the six box anymore so we sent them back. Well this the only place I cannot get the six pack. If they are not selling it anymore don't say they were recalled.. I was also told it would it would take 10 days to get in. When I first started coming here everyone was friendly now they are not. They lost a customer.
If they moved any slower, they'd be going backwards in time.
Otherwise this is your standard chain eye doc experience.
I have been to this office about many times in the last 9months and have had 2 eye exams, purchased 2 pairs of glasses and got contacts for the first time. I have had a good experience every time. They are usually very busy but seem to be well staffed. They have fixed issues I have had quickly and without a bunch of drama. I would recommend this office to anyone in the area.
I had a different experience from the other reviewer, but this could be because I came in for a different issue. I had an ongoing eye infection for three weeks. I needed to see someone on a Saturday. This Hour Eyes opens an hour earlier than a lot of places do on Saturdays (9am rather than 10am) and I was able to quickly get an appointment.
The doctor quickly confirmed that I had an eye infection, gave me a prescription for eye drops, and had me schedule a follow up.
So, I am grateful to have a place this close to my house that has such good hours. The Pearle Vision across the street didn't have a doctor in until Monday.
The only downside is that this place doesn't take my insurance and so I have to submit the receipt for a reimbursement.
Eyewear & Opticians
Tysons Corner, 8359 Leesburg Pike Vienna, VA
Simply the worst. Every week I get a call that my glasses are taking another week. Excuse after excuse. A month to wait for glasses is insane and they play this game stringing you along so you don't cancel. Going there for help is a joke too. Picking out your glasses you get no help. When I found a pair and asked if they came in another color, the sales woman said "I don't know. Go online and check". Huh? So I did and guess what - they have more colors. And VisionWorks apparently charges double that of retail price! Explains their whole 2-for-1 special. More like 2-for-3. When I called to redeem my "free" pair, they said they couldn't find my record either. Scammers? These guys don't care about service, don't spend a dime on training, and rip off the customer for a quick buck. Although in my case, not that quick. More like a slow bleed.
If I could give ten stars I would. Dr. Kraft was outstanding and extremely professional. I will never go to another eye doctor again. Went over and beyond with his services and will be forever gratefull for him taking the time to explain to me the effects of diabetes on everything not just my vision.
Horrible Service. The person helping me with the glasses was extremly rude. And when I came to pick up glasses a week later, they were the wrong ones and another employee kept on insisting that they were right.
Do not come here there are definitely many better places!
I'd recently bought prescription glasses and sunglasses here. I found the selection to be good (they even had rimless), the service was good, and the prices were competitive (although I always feel that prescription glasses are overpriced). The only downside regarding selection was that a lot of the frames were made in China, which I've generally found for other products to be a bit inferior in quality, but we'll see how these hold up.
After the glasses were ready, I tried them on and noticed that the vision in the left eye was a bit off. After wearing them for a couple weeks, I got a followup eye exam and realized that my prescription had worsened significantly over the nearly 12 months since I'd last gotten my eyes checked. Even though it was no fault of Visionworks, they honored their return policy and are presently making two new pair for me. They were really nice about it. In fact, they even fixed my old pair of glasses (that I'd bought from a competitor) while I waited.
My little brother needed contact lenses and an eye exam. This place is a great one-stop shop for vision needs because they have tons of glasses and contacts in stock so you can get your eyewear needs immediately. Very convenient and they match competitor prices too.
It was incredibly easy to make an appointment and the optometrist who gave his eye exam was really sweet. She is great with kids and very patient. All of my siblings have had great experiences here. Our appointments are always on time and completed in less than 45 minutes.
Optometrists, Eyewear & Opticians
11110 Mall Cir Waldorf, MD
This place does get packed but if you schedule an appt. you won't have to wait too long. The best time to go is in the afternoon. The receptionist aren't too good with the phone but are nice in person. Is it the best customer service? Not really but they have great specials and prices and again as long as you have an appt it will be a decent experience.
This is my eye place. I usually don't buy eyewear(i like crazier frames) but, I do purchase my contacts from here. The staff is great. You will get a new girl every now and then...she will make the visit more entertaining for you(not the doctor LOL)but, everyone has always has as great attitude. They are very engaging, neat, and busy.
Making an appointment is very easy never had any issues with that, you can even walk in...if you happen to do a walk-in, do it early or you will regret it.
There is a nice selection of frames, from some well known names. Don't go in looking for Dior, Chanel or Versace...Try somewhere else. If you are looking for a good pair of affordable glasses this is the place. The do accept several types of vision insurance and they also offer a very nice discount to those with out it...a very nice one.
This location is near Macy's, on the lower level of the mall, plenty of parking
Go Early!!! lol
Sooooo... It turns out they didn't ship it. I got a call saying that it was still at the store?! Today is monday. So i went and picked it up myself and drove an hour and a half. Very friendly when i arrived if not overly friendly. I came in calm and collective, no use in wasting energy on poor customer service. I thanked them and left and will not be coming back.
They were ok as Hour Eyes but I haven't had a positive experience since they became Visionworks. The doctors are alright but the rest of the staff is extremely rude. They are always misleading when it comes to pricing and coverage. I've heard similar complaints from everyone I know who goes here, but the general consensus is "they take my insurance and there's nowhere else to go". I'm definitely looking for a new place to buy contacts where I won't be treated like an inconvenience to the staff.
All I can say is-Do they even want your business?
I called there at 10:15am on a Monday that was not a national holiday to check if my prescription was still valid to get contacts. After being put on hold for five minutes the woman came back on the phone and said she would have to call me back. So, I gave her my number I waited about an hour for a callback. After no one called I drove over there and there was but one customer in the store with four employees sitting around.
Now, this happened to me after being a customer there before. Even my first visit was like this. If you want information from them--Good luck, it's better to just drive there and speak to someone in person. They don't write down your phone number to call you back and wait for you to call them back.
Needless to say, I'm in the market for a new eye doctor.
8931 Woodyard Rd Clinton, MD
This place is so ghetto and overpriced, I would never ever go there again. I went in for an exam and contacts. The contacts hurt my eyes really bad. I was looking at frames, not to mention that the frames are very over priced. I got a copy of my prescription and went somewhere else. When I went to the other office, I could not get any glasses because visual eyes charged me for contacts that i did not order or receive. I had to go through a lot of trouble to get the charges reversed. I wouldn't go there if it was free. Very unprofessional staff.
Had to wait for a bit, and it was clear they had not registered that I wanted an eye exam though I spent a long period of time on the phone giving all my insurance info and confirming this before arriving. Staff were helpful and doctor was very thorough -- really cool equipment that assesses prescription initially. Very frustrating that they would not give me my prescription though I had requested it and did not note they could do so after booking a return visit until I called back. They were intent that I purchase contact lenses through them rather than be able to order them online -- just don't have the time to do so.
Optometrists, Eyewear & Opticians
Pentagon City, 1100 S Hayes St Arlington, VA
Don't ever waste your time and money here!
Got an eye exam and contract lenses from here in 2010. The doctor didn't seem like he knew as much as I'd expect. I was told that I needed astigmatic lenses and that there was only one type that was made in my prescription. I've worn lenses all my life and this was the first time I actually felt like I was wearing something in my eyes, not only that I consistently had a mild headache.
I just found out today during my exam with a real optometrist that Hour Eyes made my prescription too strong. Not only that, when I ordered from Hour Eyes, the doctor without even asking me ordered a smaller astigmatism than what was written saying that it might be too strong for me to handle initially. They sold me a more expensive lens telling me that was my only option when there were clearly other options (which I just found out), not to mention their prices are nearly double that of what you can find online.
Singularly the worst retail experience I have ever had. I came in on a busy Sunday, trying to use my vision benefits for the year before they expired. Highlights included:
-Waiting over 45 minutes after my scheduled appointment time to see the doctor - while two walk-ins were taken ahead of me
-Prescription in hand, waiting another 60 minutes to be taken care of by one of the three overwhelmed staff on duty
That is where the nightmare started. Two of the staff - a woman and a man - were harried but helpful. The third, a woman who appeared to be in charge, was horrendous. During the 1.75 hours I had to observe their interactions, I noticed her consistently complaining about customers, and blaming them for any and every problem that got escalated to her - from billing problems to broken products.
Soon enough, I came in for the same treatment. Although one of the staff had "checked" and approved my insurance when I signed in, when it came time to purchase glasses, they suddenly discovered that some details of my plan weren't in their database. Another 60+ minutes followed - phone calls in which my insurance company instructed the staff on fixing the problem and assured them that they could provide service to me now and be assured of reimbursement, punctuated by discussions amongst the staff in which the nightmare senior staff member asserted her determination not to serve a customer "without insurance." Nothing I or my insurance company could say could get her to change her mind - or even to call a real manager who might have had the clout to resolve the situation. I even asked about skipping the insurance and using their advertised special instead, but was informed by one of the nicer staff that this special only covered heavy plastic lenses that weren't suitable for anyone with more than minimal nearsightedness.
In the end, 3 hours later, I left the store with no glasses, and no intention of ever going back.
They're always trying to find ways to screw you over. Be sure to ask them specifically WHAT they are charging you for when you get a new pair of glasses. Literally, ask them to list it out. They've tried to tack on a whole load of things I didn't ask for [antiscratch, anti-glare, fancy lens, etc] and then insist that it was what the doctor prescribed. I had to ask where the doctor indicated that I needed all this stuff, and the lady tried to show me some random checked item with a code I clearly did not understand. I asked to speak to the doctor, and then with angry huff, she deducted that item from my list, without consulting the doctor. Horrible customer service with very limited selections. If only I could find another place that takes my insurance...
I can't believe I have waited so long to write about the terrible experiences I have had - nor why I have put up so long. While there have been a couple of bright spots (Karina is lovely), the overall standards of service are overwhelmingly negative. I started coming here in 2010 when my five year old son needed glasses, because I knew he would be prone to break them, and I like the store's buy 1, get 2nd pair free plan, as well as the fact that they offer insurance. At first I was merely disappointed that we always had to wait two weeks or more for the glasses (why were they called Hour Eyes again.) , and no one ever called to tell us that the glasses were in, but this pales in comparison to what happened last year. First, I ordered transition lenses for the first time, and after trouble using them, I went it to complain. After about an hour, they agreed to remake them and upon pickup admitted that the wrong type of lens had been used. Then, after visiting my son's outside optometrist for a routine checkup, I learned that the lenses in his glasses matched not a single written prescription, and in fact were way way off - no wonder my sweet little boy had been so resistant to wearing his glasses - and here I had been forcing him to wear glasses that made his vision worse! I felt so terrible. While there is a possible explanation that there was a transcription issue as optometrists and opthalmologists apparently use a slightly different measurement method, my ophthalmologist said that this could not explain the discrepancy. So I went down to the mall armed with copies of all my previous prescriptions and receipts and spent an hour and a half arguing with the clerk - who after testing the lenses herself finally agreed to remake two sets. (By the way, we have been a pretty good customer -with about 16 pairs of glasses purchased in three years.) Then about two weeks ago, I came across two pairs of glasses, identical frames, one with scratched lenses and one with a broken temple bar; I took them down to the shop and asked if they could put the good lenses in the good frames to serve as backup glasses. They did so without hesitation, but when I asked them to check the prescription of the lenses, just to ensure that they were not too far off from his current prescription - guess what - the lenses didn't match a single written prescription. So I asked them to remake those lenses - about 45 minutes later and a discussion with the manager on duty, they agreed. Meanwhile they kept asking me (and this is the "new" management) "are you sure you didn't have these made somewhere else?" "Yes, I am sure - and can't you see in your system that I purchased these?" What really irritates me is that there are about another 13 pairs I have purchased from them over the last four years, of which some are probably wrong, too, given the odds so far. And as I noted above, the real crime was that my little boy at age 5, 6, 7 didn't know enough to complain that these glasses weren't working for him -- so he suffered these past several years, being forced to wear glasses that not only didn't help his vision, but make it even harder to see. They are lucky I didn't sue them.
Today is July 8, 2011. I ordered my glasses on June 20, 2011. It has been over 19 days since waiting for my glasses to arrive. I have called on two occasions and stopped in the store once in this period of time. I was told today that they would be ready by tomorrow.
The people who work here have been moderately helpful, never going out of their way for me, but just making sure that I am taken care of.
I really like the doctor that works at this location. He is really nice and willing to sit and talk with you.
My only recommendation is not to order eye glasses from this location. It just takes too long.