THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
1003 Fairlawn Ave Laurel, MD
If they moved any slower, they'd be going backwards in time.
Otherwise this is your standard chain eye doc experience.
I always come here to get my eyes checks by Dr Barry Sapperstein. Great Dr!! The staff are cool too, I just don't like the frames that this place offers. You might like them though, so you never know until you go see for yourself.
Only one girl was working the front desk when I came, and the phones were ringing. Someone asked how come you are not answering the phone. She took at least 2 calls before helping me. Then, told another customer we help customers in store first. Then, another person started to help me then said "o they were recalled" really? Then she helps another person why helping me...I find this very very rude. She finally said they were recalled because Acuve isn't selling the six box anymore so we sent them back. Well this the only place I cannot get the six pack. If they are not selling it anymore don't say they were recalled.. I was also told it would it would take 10 days to get in. When I first started coming here everyone was friendly now they are not. They lost a customer.
I have been to this office about many times in the last 9months and have had 2 eye exams, purchased 2 pairs of glasses and got contacts for the first time. I have had a good experience every time. They are usually very busy but seem to be well staffed. They have fixed issues I have had quickly and without a bunch of drama. I would recommend this office to anyone in the area.
I had a different experience from the other reviewer, but this could be because I came in for a different issue. I had an ongoing eye infection for three weeks. I needed to see someone on a Saturday. This Hour Eyes opens an hour earlier than a lot of places do on Saturdays (9am rather than 10am) and I was able to quickly get an appointment.
The doctor quickly confirmed that I had an eye infection, gave me a prescription for eye drops, and had me schedule a follow up.
So, I am grateful to have a place this close to my house that has such good hours. The Pearle Vision across the street didn't have a doctor in until Monday.
The only downside is that this place doesn't take my insurance and so I have to submit the receipt for a reimbursement.
Eyewear & Opticians
Tysons Corner, 8359 Leesburg Pike Vienna, VA
Terrible service. I came in just to replace a warranty. Waited 35 minutes until I finally went up and said something. It then took only 10 mins to get everything done.
Simply the worst. Every week I get a call that my glasses are taking another week. Excuse after excuse. A month to wait for glasses is insane and they play this game stringing you along so you don't cancel. Going there for help is a joke too. Picking out your glasses you get no help. When I found a pair and asked if they came in another color, the sales woman said "I don't know. Go online and check". Huh? So I did and guess what - they have more colors. And VisionWorks apparently charges double that of retail price! Explains their whole 2-for-1 special. More like 2-for-3. When I called to redeem my "free" pair, they said they couldn't find my record either. Scammers? These guys don't care about service, don't spend a dime on training, and rip off the customer for a quick buck. Although in my case, not that quick. More like a slow bleed.
I'd recently bought prescription glasses and sunglasses here. I found the selection to be good (they even had rimless), the service was good, and the prices were competitive (although I always feel that prescription glasses are overpriced). The only downside regarding selection was that a lot of the frames were made in China, which I've generally found for other products to be a bit inferior in quality, but we'll see how these hold up.
After the glasses were ready, I tried them on and noticed that the vision in the left eye was a bit off. After wearing them for a couple weeks, I got a followup eye exam and realized that my prescription had worsened significantly over the nearly 12 months since I'd last gotten my eyes checked. Even though it was no fault of Visionworks, they honored their return policy and are presently making two new pair for me. They were really nice about it. In fact, they even fixed my old pair of glasses (that I'd bought from a competitor) while I waited.
Horrible Service. The person helping me with the glasses was extremly rude. And when I came to pick up glasses a week later, they were the wrong ones and another employee kept on insisting that they were right.
Do not come here there are definitely many better places!
If I could give ten stars I would. Dr. Kraft was outstanding and extremely professional. I will never go to another eye doctor again. Went over and beyond with his services and will be forever gratefull for him taking the time to explain to me the effects of diabetes on everything not just my vision.
Optometrists, Eyewear & Opticians
11110 Mall Cir Waldorf, MD
This place does get packed but if you schedule an appt. you won't have to wait too long. The best time to go is in the afternoon. The receptionist aren't too good with the phone but are nice in person. Is it the best customer service? Not really but they have great specials and prices and again as long as you have an appt it will be a decent experience.
Sooooo... It turns out they didn't ship it. I got a call saying that it was still at the store?! Today is monday. So i went and picked it up myself and drove an hour and a half. Very friendly when i arrived if not overly friendly. I came in calm and collective, no use in wasting energy on poor customer service. I thanked them and left and will not be coming back.
They were ok as Hour Eyes but I haven't had a positive experience since they became Visionworks. The doctors are alright but the rest of the staff is extremely rude. They are always misleading when it comes to pricing and coverage. I've heard similar complaints from everyone I know who goes here, but the general consensus is "they take my insurance and there's nowhere else to go". I'm definitely looking for a new place to buy contacts where I won't be treated like an inconvenience to the staff.
All I can say is-Do they even want your business?
I called there at 10:15am on a Monday that was not a national holiday to check if my prescription was still valid to get contacts. After being put on hold for five minutes the woman came back on the phone and said she would have to call me back. So, I gave her my number I waited about an hour for a callback. After no one called I drove over there and there was but one customer in the store with four employees sitting around.
Now, this happened to me after being a customer there before. Even my first visit was like this. If you want information from them--Good luck, it's better to just drive there and speak to someone in person. They don't write down your phone number to call you back and wait for you to call them back.
Needless to say, I'm in the market for a new eye doctor.
This is my eye place. I usually don't buy eyewear(i like crazier frames) but, I do purchase my contacts from here. The staff is great. You will get a new girl every now and then...she will make the visit more entertaining for you(not the doctor LOL)but, everyone has always has as great attitude. They are very engaging, neat, and busy.
Making an appointment is very easy never had any issues with that, you can even walk in...if you happen to do a walk-in, do it early or you will regret it.
There is a nice selection of frames, from some well known names. Don't go in looking for Dior, Chanel or Versace...Try somewhere else. If you are looking for a good pair of affordable glasses this is the place. The do accept several types of vision insurance and they also offer a very nice discount to those with out it...a very nice one.
This location is near Macy's, on the lower level of the mall, plenty of parking
Go Early!!! lol
8931 Woodyard Rd Clinton, MD
Had to wait for a bit, and it was clear they had not registered that I wanted an eye exam though I spent a long period of time on the phone giving all my insurance info and confirming this before arriving. Staff were helpful and doctor was very thorough -- really cool equipment that assesses prescription initially. Very frustrating that they would not give me my prescription though I had requested it and did not note they could do so after booking a return visit until I called back. They were intent that I purchase contact lenses through them rather than be able to order them online -- just don't have the time to do so.
This place is so ghetto and overpriced, I would never ever go there again. I went in for an exam and contacts. The contacts hurt my eyes really bad. I was looking at frames, not to mention that the frames are very over priced. I got a copy of my prescription and went somewhere else. When I went to the other office, I could not get any glasses because visual eyes charged me for contacts that i did not order or receive. I had to go through a lot of trouble to get the charges reversed. I wouldn't go there if it was free. Very unprofessional staff.
Optometrists, Eyewear & Opticians
Pentagon City, 1100 S Hayes St Arlington, VA
After almost $1500 in business I'm certain I'll not visit again. I should of known better after getting my son's glasses made there. We had the prescription already and knew some people who worked there but I guess poor management overwhelms even the best employee intentions. His glasses were repeatedly delayed due to problems with Hour Eyes changing back end labs. That may be the case but a 2 month delay and no update calls or clear information when we called, that's unreasonable regardless.
Nonetheless when I needed new glasses because mine broke and my old pair was several exams out of date I went back, again thinking the good employees I knew would over come the "back office lab" mistakes. After all they changed to another lab - right? Wrong.
First the 2 for one deal wasn't that great especially since they dropped the price in their ads later on. Second, as it turns out not only was the prescription wrong but the "new" lab made them wrong on one pair. With the new prescription however both pair had to go back. Funny the lab's QC didn't find the bad make the first time. I had to call to find out what was going on repeatedly and never got good answers till I went in person even after they were returned to the lab for a remake. Strange when I called the first time to say the glasses were wrong they tried to tell me different - I just needed to wear them long enough to get used to them. I've worn glasses my whole life - I know when they are wrong. Nonetheless when I convinced them they needed to be rechecked and even though they say they take walk in's I had to wait and make an appointment. Sure enough when reexamined the prescription was wrong. I've still not tried the contacts I got and they didn't bother to check that prescription but I'm so over I guess I'll just eat that cost. So much for a money saving deal.
Any way I finally got the correct prescription and glasses - both pair but only after 6-8 weeks of frustration and repeated calls the last one being to their corporate HQ. At least that yielded some results - from there but not the store. Management there still never took any proactive steps to address the issue or to communicate with me.
It's true all they care about is the initial sale. Don't look for any customer focus or service.
Stay away. There are others out there better and cheaper.
The doctor is nice and the location and hours are convenient. But even if you make an appointment, be prepared to wait at least half an hour. They always seem to be running behind.
Service was subpar. The employees clearly didn't want to be there.
Took over 1 week to get the glasses. Too strong prescription and I suspect the optometrist simply wrote a change in Rx just so I'd buy another pair.
I can't believe I have waited so long to write about the terrible experiences I have had - nor why I have put up so long. While there have been a couple of bright spots (Karina is lovely), the overall standards of service are overwhelmingly negative. I started coming here in 2010 when my five year old son needed glasses, because I knew he would be prone to break them, and I like the store's buy 1, get 2nd pair free plan, as well as the fact that they offer insurance. At first I was merely disappointed that we always had to wait two weeks or more for the glasses (why were they called Hour Eyes again.) , and no one ever called to tell us that the glasses were in, but this pales in comparison to what happened last year. First, I ordered transition lenses for the first time, and after trouble using them, I went it to complain. After about an hour, they agreed to remake them and upon pickup admitted that the wrong type of lens had been used. Then, after visiting my son's outside optometrist for a routine checkup, I learned that the lenses in his glasses matched not a single written prescription, and in fact were way way off - no wonder my sweet little boy had been so resistant to wearing his glasses - and here I had been forcing him to wear glasses that made his vision worse! I felt so terrible. While there is a possible explanation that there was a transcription issue as optometrists and opthalmologists apparently use a slightly different measurement method, my ophthalmologist said that this could not explain the discrepancy. So I went down to the mall armed with copies of all my previous prescriptions and receipts and spent an hour and a half arguing with the clerk - who after testing the lenses herself finally agreed to remake two sets. (By the way, we have been a pretty good customer -with about 16 pairs of glasses purchased in three years.) Then about two weeks ago, I came across two pairs of glasses, identical frames, one with scratched lenses and one with a broken temple bar; I took them down to the shop and asked if they could put the good lenses in the good frames to serve as backup glasses. They did so without hesitation, but when I asked them to check the prescription of the lenses, just to ensure that they were not too far off from his current prescription - guess what - the lenses didn't match a single written prescription. So I asked them to remake those lenses - about 45 minutes later and a discussion with the manager on duty, they agreed. Meanwhile they kept asking me (and this is the "new" management) "are you sure you didn't have these made somewhere else?" "Yes, I am sure - and can't you see in your system that I purchased these?" What really irritates me is that there are about another 13 pairs I have purchased from them over the last four years, of which some are probably wrong, too, given the odds so far. And as I noted above, the real crime was that my little boy at age 5, 6, 7 didn't know enough to complain that these glasses weren't working for him -- so he suffered these past several years, being forced to wear glasses that not only didn't help his vision, but make it even harder to see. They are lucky I didn't sue them.