THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Arlington Eye Center
1635 N George Mason Dr Arlington, VA
Dr. Gaspar and his practice comes highly recommended to me by many doctors including primary care and specialty physicians. I was concerned that I would not be able to get an appointment with him when needed but I was wrong. His friendly staff was able to accommodate my schedule. While scheduling, the staff was pleasant, respectful and informative. Upon arrival at the office, I was greeted with a smile and handed some paperwork to fill out. The paperwork was detailed but informative about refraction and such. I was seeing Dr. Gaspar for something called a pterygium which is a growth on the eye that requires surgery.
I was first seen by a technician who was Spanish speaking. This was very helpful since my primary language is Spanish. She was able to communicate with me efficiently and effectively so that I could understand the complicated anatomy and processes of the eye. After dilation, I saw Dr. Gaspar. He was very friendly and you could tell he had a wealth of knowledge and experience. He did a very thorough exam and explained my options to me. WE decided to proceed with the surgery to relieve my symptoms and further complications.
Dr. Gaspar and his staff went out of their way to help me. At the time of my appointment I was in between primary care providers and they contacted a Spanish speaking MD for me and made an appointment so that I can get a full physical and clearance for surgery. Thanks to them I have secured a great ophthalmologist and primary care physician.
Surgery day was a breeze even though I was nervous. Dr. Gaspar came to see me before and after surgery to ensure I was comfortable. I have seen him and his staff for my post operative appointments many times thereafter and I could not be happier. I am very thankful to the Arlington Eye Center for being so good at what they do!
I walked out before my appointment even began.
I should have known better than to make an appointment here because when I walked in 2 weeks ago - all 3 receptionists were texting on their iPhones. But I made the appointment anyway. I was asked for my name, insurance, and if I wear contact lenses, was given an appointment card, and left.
I had an appointment today at 9:00 AM - so says the appointment card that I have sitting right in front of me. When I arrived the receptionist told me "You're late, the appointment was at 8:30." I politely told her she was wrong, and although I had left the appointment card at home, the appointment was for 9:00.
I handed over my ID and Insurance card, was asked to fill out some paperwork, and sat down to do so. I came to a page that addressed the other Yelper's concern, so I guess this was their "fix" - a notice that I would be charged a $55 refraction test charge that could not be waived.
This, for me, was strike 2 - wrong appointment time, and now I'm being told I HAVE to pay a fee that wasn't explained to me when I made the appointment. So I'm looking at an $80-day so far with the co-pay and this surprise fee. Great.
THEN the receptionist calls across the waiting area, "Ms. Smith - is your first name Mary?" This chick has my photo ID and insurance card in front of her, which if she read, she would see that my name is not, in fact, Mary. "No..." I answered. "Mary Peterson?" I guess she's trying to give me another chance at confirming my own name. "No, my name is not Mary Peterson Smith, don't you have my ID in front of you?" She looks down, "Yes, I guess we have you in the system wrong."
So I finished filling out the paperwork and handed it in, and started to wait. Then Receptionist Extraordinaire calls across the waiting room, "Did you want to be seen for contact, too, Ms. Smith?" "Yes, I thought I took care of that when I made the appointment..." "Well, you have to fill out this form, too." SO I go to the counter, and see that it's a form telling me I'll pay anywhere from $90-something to over $200 (!!!???) for contact lens fitting, and it's not covered by insurance.
Maybe I'm misunderstanding, I thought. "Is this covered by insurance?" "No, we don't participate with Eye Plans", she answered, "so you can submit paperwork to your insurance and you might get some of it back." I wasn't told this when I made the appointment.
At this point I have ZE-RO faith in this place. I'm not trusting them with my money, they've wasted my time, and goodness knows what their health-care is like. "You have gotten my appointment time wrong, my identity is wrong in the computer, and now these 2 miscomunications - I am no longer interested in being here. I am cancelling my appointment." "Ok" the receptionist said quietly, "Have a nice day" she almost whispered. With head down, and no attempt at service recovery, she lost a patient and a sale. It was a sad, pathetic scene.
Please don't go here, they're not taking health-care seriously. Health care includes everything from your front office, to your physician's services, to how your staff handles paper-work behind the scenes. The landscape of health-care is changing, and if Dr. Gaspar's practice doesn't keep up, I predict they will be gone.
This review is purely a comment on this practice's business and administrative procedures.
This specifically pertains to Arlington Eye Center and the Pediatric services provided by Melissa Kerns and her staff.
I have been bringing my daughter in for 1.5 years (she's only 2) for just basic examinations. We did sign a waiver 1.5 years ago that if certain procedures were performed that were not covered by insurance, we would pay.
The last time I took my daughter, the physician did a refraction to check her prescription. My daughter doesn't wear glasses. She never has. And no prescription was given. Whether a refraction was necessary or not, I am not medically trained to determine. The physician did the refraction without explanation of the cost, coverage, or necessity. I'm not judging the physician necessarily because she's a professional but also an employee. She does what she is trained to do. However the practice wanted to bill me after the fact ($55) without any explanation during the course of the entire hour we were there in the office during which they could have explained what they needed to do. They simply stuck a bill in my face, and said, please pay. My good friend is an opthamologist and has said that he would only charge for a refraction if he was actually giving a prescription. That's the point of a refraction. If there's no "product" given to the patient, he doesn't in good conscience feel it is his right to charge for something that the patient isn't going to take away. To say nothing of that fact, that not once during my daughters visit, were we told that there would be a charge over and above our co-pay. This is simply poor customer service, poor management, and poor medicine. Businesses that are too lazy to inform their customers (patients) simply do not deserve my money or loyalty.
Associates In Eyecare
Eyewear & Opticians, Optometrists
2960 Chain Bridge Rd Oakton, VA
late in 2012 i stopped in because i was randomly in the neighborhood, and thought i'd use my flex spending money on a new pair of frames. The staff was so friendly and helpful, and i look forward to coming back soon to get my lenses put in and visit the doc!
Apex Optical Company
Eyewear & Opticians
2001 L St NW Washington, DC
I agree with the other reviewers - this is an outstanding business. I was helped to find the best style and the glasses were prepared on the spot. The whole process took maybe a half hour. I was really impressed.
Everyone in this place knows their stuff and has stylish, good opinions to share if you'd like one. I walked in off the street expecting the same styles as all the other glasses shops around the area and found a unique and cool selection. The service, again, is impeccable. These people care about what they do and you leaving happy.
i have a very complicated prescription: i'm extremely nearsighted, (20/200) so i get the ultra thin lenses. I also need progressives. But Apex got it right the first time. Keep in mind that it's an expensive boutique, but it's got a great selection. I also have several friends who got their glasses here and they were also happy with their selection.
Apex provided timely, excellent, and honest customer service.
Some background: I actually stopped by at APEX by chance, to see if they could fix my eye glass frames (the screw had broken on one side). I had gone first to another store on the same block as APEX (which I won't name), and the employee at that first store told me not only that my glasses were "not fixable," but also that I either had to purchase a whole new frame (from them) or call up the boutique in New York where I originally purchased my glasses "to see about having a replacement part sent." The guy then recommended that I "superglue" the broken part on my own at home, but that my glasses would then no longer be "bendable." I left disappointed, and happened to walk by APEX after I left. So I decided to get a second opinion and went inside. I am SO glad I did.
Optician Youssef Ezzaki was excellent. He took one look at my glasses and said he could fix them. And he did so in about five minutes! Apex provided awesome (and honest!) customer service. I will definitely be coming back to Apex for my future eyeglass needs and for new glasses, and I highly recommend them.
Bought my glasses online from Warby Parker and when they arrived they needed an adjustment. Went to For Eyes first and the staff refused to help me even when I told them if anything happened during the adjustment I would not hold them liable. I then went next door to Apex and was treated like THEIR customer. Youssef spent a good 20 minutes making sure my glasses fit perfectly and did not even charge me! I will go here for glasses in the future because I know I will receive top notch customer service!!
Apex Optical Company
Eyewear & Opticians
Tenleytown, 4200 Wisconsin Avenue NW Washington, DC
I've been going to Apex for about 18 years now. The prices are on the higher end but they are very good about following special instructions on prescriptions and meeting very specific visual/medical needs. I highly recommend Apex for anyone who has visual needs beyond just needing glasses.
Apex seems smallish but it filled with a selection of eyeglasses frames that rivals the chain stores and their significantly larger spaces. The styles vary widely, so it seems like there'd pretty much be something for everyone. HOWEVER, the prices vary widely too, but for the most part are definitely on the expensive side. (To find exactly what I wanted to have on my face instead of spending a few years looking in the mirror at "the closest style I could find to what I like" made the extra expense worth it to me.) The staff is very patient and helpful.
I came here on the advice of a Washingtonian article. The glasses I've had for the last 4 years were from Lenscrafters, and there's nothing wrong with them. I just needed new ones for a new prescription.
The service at Apex was average, and they had a very boring selection of frames. The few they had for $129 were ugly and cheaply made, and the rest of their inventory was filled with snooty big-name designer glasses with giant logos for showing off. Ugh, no thanks.
The price for a decent pair, with lenses, came out to $450 for me, and they couldn't be made until the next day. I guess I fail to see what's in any way special about this place, and in the mean time, I'm going to Burton.
Great selection, great services and less expensive than the last place I purchased glasses. What more could you want?
I started going here about 2 years ago, although my opthomologist has been recommending them for years. I couldn't be happier - I am hard to fit and every time I go back for an adjustment or my glasses get bent they are friendly and accomodating. While I bought my lenses from Bethesda both L Street and Wisconsin Avenue have helped me with adjustments. Their hours are very good for my schedule. Its the kind of place that opens their doors a few minutes earlier than schedule.
Yes, they are a little expensive, but you get what you pay for. For my eyes, I think its a good investment.
7645 Leesburg Pike Falls Church, VA
The best. I've been going to Dr. Eleftherio for over 10 years. He is easily my favorite eye doctor in 30+ years of going to eye doctors. He takes his time with you and the staff is great too.
The doctor here is old school. He took his time assessing. I give huge props to the doctors thoroughness and genuine interest in the patients well being. He took the time to explain my exam results in detail. His staff is wonderful and very caring/helpful.
Minus 2 stars for aesthetics, I was skeptical (and a bit uncomfortable) at first when I walked in because the office is very outdated, not shiny and new. I tend to associate shiny and new with being clean. This place is a time warp into 1975. But the service was so great, I will keep coming back.