THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC

DIRECTORY BY NAME

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3.8

A Visual Affair

Optometrists

1150 Connecticut Ave NW Washington, DC
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Laura T.

After being studiously ignored for 10 minutes in favour of a stick-thin socialite-type madam, I launched myself into the assistant's field of vision and begged her for an appointment to see the doctor so I could give them my money. This I later cancelled when I found out that Embassy Eye Care takes my insurance plan. If you're thinking of getting an eye exam here, don't do it! Walk past it and go to Embassy instead. Or go to America's Best. Go to any one of the thousands of opticians within a 3-block radius. Just don't bother with this one.

I can't abide rude people.

 
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Daniel O.

I made an appointment with Dr. Bindal through ZocDoc. His staff called twice to reschedule the time and a third time to request insurance information. When the day of the appointment came, I rushed from another appointment across town to be on time. When I arrived, the receptionist told me that Dr. Bindal was running late and wasn't in the office yet. I waited 20 minutes and Dr. Bindal never showed. The entire point of scheduling through ZocDoc was to avoid wasted calls and time. Everyone is entitled to some understanding in a bad day running late, but my time is valuable too. A little advance notice that he would be late would have been courteous and professional, and there's been no apology for the missed appointment.

 
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Sallie K.

I just went there to get an eye exam and look around for a new frame. I didn't have to wait for long, the front end lady was very nice and helpful in explaining to me the possible costs with my insudance coverage, and Dr. Bindal was very efficient and personable. Best of all, they did not try to hard-sell a new pair of glasses or new lenses after the exam like I was used to at certain other places right around here. (which is why I stopped going there, e-hem, Optical Gallery) I will definitely go back to get new lenses and for my regular check-ups.

 
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Honeybee D.

The incompetence of this business is astounding!!. Where do I even begin!? Not only was the doctor not in the office on my scheduled follow-up visit, I wasn't even listed in their appointment book for that appt. Then in my follow-up (2nd try) Dr. Bindal hadn't noted in my file what contact lens strength he'd given me to try, the receptionist was tasked to write my prescription from his notes and made errors - which I caught, and when I went to order contacts later I realized that the doctor had also made a careless error in my actual prescription. Per the latter, an office staff member made excuses for him, saying he writes these a lot and can therefore make mistakes. Well, of course, it's his JOB and people's EYES are a serious matter. This experience has been so disturbing, I hope others aren't subject to it as well.

The staff's apologies for every mishap don't make up for the pathetic service. They've completely lost my trust. I'd give this review zero stars but the system prompts for at least one.

 
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M J.

In the interest of full disclosure, my visit to A Visual Affair came courtesy of Groupon, so I can't speak to the fairness of the pricing or anything.

Otherwise, I had a very good experience at A Visual Affair. Dr Bindal is attentive, friendly, and professional. They have a much larger glasses selection than I was expecting, and the sales associate who helped me was very patient (I was very picky, which I think is fair - I'm planning on wearing these just about every day, so they have to be perfect) and helpful.

Also, I had my appointment on Friday, and my glasses were ready today (Tuesday)!

 
3.8

A Brighter Image

Eyewear & Opticians, Optometrists

1720 Connecticut Ave NW Washington, DC
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gourmet b.

The optometrist, Maria from Spain, is fabulous---very helpful in guiding you to pick frames and understanding the range of options when buying progressive lenses. The downside, when I asked what the glasses would cost with my insurance, they actually used my insurance and locked it---so whenever I went to any other eyeglass store, it said I had used my benefit and they could not look it up. That is a sneaky business tactic which is why they get 3 stars only--they should stop doing this, it took me several tries before I was able to unlock my insurance.

 
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Andrew B.

Best customer service I received in 2012. On impulse I walked into A Brighter Image. It was the Wednesday before Thanksgiving. I needed a replacement screw for a pair of antique frames. Within minutes the lab tech Ramiro installed an excellent match, straightened the frames, and cleaned the lenses. No charge and sent me on my way. Sure it was only a couple of bucks worth time/effort on their side. But I had never been inside A Brighter Image until that day. I've never spent a dime there. Extending such four-star service to everyone exemplifies model behavior for a neighborhood medical provider.

They can count on my patronage for my next pair of glasses.

 
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Kel B.

I've gone here for two years for eye exams and contact lenses. I have no complaints. They see me right away and the customer service is good. I would recommend them. I have not used them for eyeglasses so I cannot comment on that. But for an exam and contacts, it's a solid place.

 
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Ben B.

I feel bad for the guy who first reviewed this business, but I had a pretty good experience at A Brighter Image. I had an eye exam there, I felt the Dr. was competent. They had a super friendly guy to help me pick out my new frames. He selected a few that he thought would match my head. The best part? He said "I will simply die if you don't buy that pair" while I was trying on the third pair. In order to save his life, I purchased them. (They look pretty good on me, so I guess the dude knows his stuff). I found the price average for the quality of the glasses, lenses, and service. I will recommend this place to my coworkers and friends.

 
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Anne L.

Great operation. The folks there are super nice and competent. Family operated business means you're more than just a number. After my eye exam, I ended up buying my frames elsewhere, but came back to them to fill the lenses because I liked working with them so much.

 
2.3

America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

5031 Indian Head Hwy Oxon Hill, MD
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Alan B.

Well, well, well. It looks like it is up to me to balance out the perception of this place since the other reviewers have portrayed it as a festering cesspool full of screaming lunatics. This is not the case.

First of all, they were convenient in the sense that they were able to see me the same day that I called. I couldn't say the same about either store that I called in NoVA. I was in, out, and on with my afternoon. Everyone in the store was friendly, straightforward, and helpful. The optometrist was as thorough as any that I have been to in the past.

Second of all, the place was reasonable. I did join the Eye Care Club for $99, and it has payed me back in a variety of ways since early 2013 when I first went to the Oxon Hill store. The Eye Care Club offers members free eye exams for up to three years (that is an additional 5 exams if you go every 6 months). Also, I get discounts on my Proclear monthly contacts. They are only $41 a box, and if you do the math that comes out to a measly $82 every 6 months/ $164 per year.

Thirdly, let's talk about the location itself. Yes, I lived in Alex.,VA in 2013. The prevailing perception of many a NoVA snob is that crossing the Potomac over the Woodrow Wilson Bridge is analogous to crossing the River Styx into the depths of Hades. (As evident by this other reviewer here who said, "my life was threatened.") Got news for ya, everybody in nearby Alexandria: Nobody in this neighborhood is interested in threatening the Professor Emeritus of Economics or your vintage Volvo. Ooh, there is some trash on the ground... ooh, there are some seagulls eating discarded french fries in the lot... I'm not really sure who that guy is having a conversation with outside of the Giant... maybe a ghost? This is a working class suburb, people. It's not the Southside of Chicago. Thus ends my rant.

No complaints here, if it wasn't 700 miles away from me I'd go back.

 
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George C.

A very bad neighborhood to go into, first of all. Don't risk your life going to this business to (supposedly) save some money.

Just as important: If you go in for the "Two pairs of glasses for $69," you'll find they have one add-on after another, and you end up not being able to pay for two pairs. So you go for one pair, and that one pair still ends up costing $400 because of all the add-ons (the warranty, a special scratch protection coating, a special glare protection coating....you name it, a lot of stuff that ends up costing multiples of $69, and just for a single pair of glasses).

So their ads are basically just intended to bait you and draw you in and play you for a sucker.

In that kind of environment, the customer service is as sloppy and as indifferent as you'd expect. They don't care how they inconvenience you, once they've got you on the hook. You need something they can handle over the phone? They'll make you put in an appearance at the store anyway. They don't stay on top of things, so you need to call them and pester them about whether an order has arrived, etc.

It all smacks of dishonesty and people who are just marginally competent in what they do for a living.

 
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Orishas L.

To make a long story short don't waste your time patronizing this store. They have RUDE employees who mirror unprofessional and quite ghetto behavior. I had an employee raise her voice at me while using obscene language, just because I choose to stick up for myself. And it's sad because everyone else that works in the store seems to be quite nice.

 
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Crystal H.

This location is in Eastover Shopping Center. The guy and I went in to check on the 2 for $69 with a free eyeglasses exam. However, my guy has some bad vision, so he needs more than that deal includes! However, the people working in this location, were nice, but extremely hood!! LOL! They were friendly, but whew...they were a bit much!

 
1.8

America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

1401 Rockville Pike Rockville, MD
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Staci L.

This place is awful. :( the customer service is bad and rushed plus the selection of frames is despicable. The tech rudely gave up on the eye puffer test and had to wave himself with paper out of frustration, after only 2 attempts. ( :( I hate that test. )Whoa... worst experience in customer service in a while. I did not purchase anything except the eye exam... my money is not going to these guys. YIKES! Not coming back!

 
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Willis N.

The ratings made me skeptical but I wanted to go ahead and try them out anyways because my friend said she has a good experience. I don't know why this place has bad ratings but when I went everything went smoothly. So I went there and was greeted right away. I told them exactly what I wanted to do and the lady there told me to fill out some paper work which took about 5 minutes or less. I then met the Doctor for the eye exam which took about 10 minutes. Then after I went to go pick out my pair of glass which for 2 for $69.95. Took maybe about 5 minutes ordering my glasses. The person that worked there told me it would take about 1-2 weeks for them to arrive and would call me when I do. So I went there on Monday and got a call from there two days later on Wednesday saying that they were ready for pick up. I went in got my glasses and I was really happy with them!!! The bad reviews were probably from old employees who used to work here or something because I had a different experience when I went there.

 
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angela b.

I've gone to this chain before and have been pleased in other locations. The prices are right. However, at least at this location, don't expect much customer service.
My latest experience: the store had a power outage, so they apparently had no way to call and tell me my appointment was cancelled. I drove 45 minutes out of my way to get there for the appointment only to find it was closed. After later complaining, all they offered me was meager 15% off my purchase. By the way, they never even followed up later with a courtesy call to apologize or ask if I'd like to reschedule.

 
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Emily P.

This is the worst experience I've had with customer service. I had traveled over an hour for a scheduled follow up appointment. The receptionist made me wait over 30 minutes only to let me know that the optometrist could not see me that day. She told me to come in the next week. I don't understand why it would take over 30 minutes to inform me that I could not be seen especially since during my wait, the receptionist was not tied up or helping any of the 3 customers who were also waiting at the time.

Even with better deals/cheaper prices, I would not come back here again! DO NOT GO HERE!

 
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Kerri D.

The gentleman that helped me was great. Funny and attentive. I made my appointment for their last slot on a Friday. I checked in 15 minutes prior to my scheduled time and was not seen until 30 minutes after my scheduled time, only to have the doctor ask me how long I was waiting. I guess she was waiting too.

It just seems very disorganized and lacking some type of modle of service. I got my glasses less than a week but I stil have not gotten my contacts and its been about two weeks.. and this is just for the trial pair... we'll see how long it takes.. from reading the other reviews, it makes me scared.

 
1.8

America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

Brentwood, 1060 Brentwood Rd NE Washington, DC
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Remahn F.

Bought two pairs of eyeglasses here that seemed to take longer than usual to come in.

When they performed my eye exam, the lady sat me down in the chair, then immediately went on her lunch break... I know she did, because when she came back she smelled of sandwich.

Also, I lost one of the little nose-rester thingies from one of those pairs of glasses, and went in to get it replaced.

A few days later, went to pick them up, just like the young lady at the front desk told me to do, (SAME young lady), and she looked at me as if she had no clue what I was referring to. They weren't ready...

She found my glasses randomly stashed away somewhere, and promised to fix them right away. You know she replaced the lil nose thingies with two of the largest and most horrendous nose thingies known to man? She also threw the one that wasn't broken away so I had no clue of knowing how to just find a match for it.

Although, I loved the 2 pairs of glasses I received, yeah, my experience there sucked. I was treated like an irrelevant step nephew. I'll have to do this online next time, since I've heard good things about a few of those services.

 
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Amber J.

I went there for their $69.95 deal for glasses. I arrived 15 minutes early and I didn't get seen until 15 minutes after my appointment time (sucks). The staff was nice and helpful. I had my eye exam completed and I later went to look at frames. I WAS VERY DISPLEASED WITH THE SELECTION of frames they had however I found two frames that I found attractive considering my options to choose from.

When I got to the desk to make my purchase for the frames(NO HIDDEN FEES), the lady assisting me pointed out the eye doctor suggested on my prescription that I should get "poly something" lenses which I was confused about especially since the doctor did not express that to me (tisk tisk) so I politely declined...but I couldn't help but think if the doctor made a suggestion for a specific lens she should have discussed why and additional information to me so I was a little pissed about that.

I left content and I am currently waiting for my frames.....TO BE CONTINUED.....

So I got my frames the were bent all crazy I had to reorder one of my frames because it ran super small and my other frame was bent as well I was able to get my issues resolved however I'm not sure if I'll be returning

 
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Naomi L.

By far, the dirtiest and grossest eye exam place ever! Please wipe down your equipment, tear away obviously already used strips of paper and clean the bathroom.....please and thank you.

 
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Naomi K.

The office staff is very nice and helpful but the doctors are awful. DO NOT go here unless you want the doctors to mess up your prescription and sub par service. They hardly answered any of my questions when I asked and did not have the kind of contacts I wear in the store.

The doctors are really really awful. I would never go back here!

 
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Jean C.

I give them two stars because I took a perscription there, and it is possible that the perscription might have been the problem, though it was brand new and from a doctor I trust.

Suffice to say, I basically threw $100 away. They made me a pair of unwearable glasses and wouldn't remake them, and my doctor swears they made them wrong. Won't get a perscription filled by anybody other than the optomologist I had the eye exam with ever, ever again.

 
 
 
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