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A Visual Affair


1150 Connecticut Ave NW Washington, DC
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M J.

In the interest of full disclosure, my visit to A Visual Affair came courtesy of Groupon, so I can't speak to the fairness of the pricing or anything.

Otherwise, I had a very good experience at A Visual Affair. Dr Bindal is attentive, friendly, and professional. They have a much larger glasses selection than I was expecting, and the sales associate who helped me was very patient (I was very picky, which I think is fair - I'm planning on wearing these just about every day, so they have to be perfect) and helpful.

Also, I had my appointment on Friday, and my glasses were ready today (Tuesday)!

1 2 3 4 5 
jymil t.

Dr. Bindal is absolutely a great person and has been a tremendous help with my current eye condition. Prior to meeting Dr. Bindal, I was about to get a cornea replacement due to keratoconus; however that is not the case to date. Dr. Bindal has worked extremely diligently to avoid surgery and improving my vision to almost 20/20 in hybrid contacts. I am also able to obtain optimum vision in glasses. He has truly worked hard to help me. The staff are also great, answering questions, helping choose frames, and professional. A Visual Affair is absolutely great!!!!!!!!!!!!

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Meg D.

As a first-time vision patient (ahem, not getting older, just getting better!), Dr. Bindal was great at explaining the eye exam and how I could utilize minimal corrective vision. I was seen within 10 minutes of arriving, Dr. Bindal was very thorough, and the staff members in the store were very helpful as well. Great place!

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Sallie K.

I just went there to get an eye exam and look around for a new frame. I didn't have to wait for long, the front end lady was very nice and helpful in explaining to me the possible costs with my insudance coverage, and Dr. Bindal was very efficient and personable. Best of all, they did not try to hard-sell a new pair of glasses or new lenses after the exam like I was used to at certain other places right around here. (which is why I stopped going there, e-hem, Optical Gallery) I will definitely go back to get new lenses and for my regular check-ups.

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Daniel O.

I made an appointment with Dr. Bindal through ZocDoc. His staff called twice to reschedule the time and a third time to request insurance information. When the day of the appointment came, I rushed from another appointment across town to be on time. When I arrived, the receptionist told me that Dr. Bindal was running late and wasn't in the office yet. I waited 20 minutes and Dr. Bindal never showed. The entire point of scheduling through ZocDoc was to avoid wasted calls and time. Everyone is entitled to some understanding in a bad day running late, but my time is valuable too. A little advance notice that he would be late would have been courteous and professional, and there's been no apology for the missed appointment.


A Brighter Image

Eyewear & Opticians, Optometrists

1720 Connecticut Ave NW Washington, DC
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Meghan D.

Everyone who works here is knowledgable and helpful. I am not great with insurance, but they always have complete knowledge of what I am able to get with my plan, and are careful to make sure I am not going over what is offered. They have online and text appointment services, which is convenient and easy. Their frames are expensive, but if you have eye insurance I would highly recommend them!!

1 2 3 4 5 
Bethany S.

I didn't know that it could be this good. My old eye doctor had me on some funky prescription with the wrong glasses and I had just been dealing with it because it was better than before and I thought it couldn't get better, until I met this wonderful family owned eye shop.
The knowledge and the understanding of glasses is superb. The frame selection is awesome. The customer service is perfect. I need a thesaurus because I am looking for more descriptive words to explain how great A Brighter Image is.

1 2 3 4 5 
R R.

The staff is super friendly and helpful. I like the optometrists very much too.

1 2 3 4 5 
Shelly W.

My partner and I have been getting our glasses here for nearly ten years. Evan's honest advice about frame fit and quality is priceless. I know he would never sell us a pair that didn't compliment our face, hair, and style. We always get compliments about our glasses.

They encourage us to sit down and take our time. Usually, we end up loving the first pair or two Evan suggests and appreciate the staff's patience as we try on a dozen or so other pairs because who can't resist the variety of options. I appreciate that he keeps up with the industry, the quality of the various manufacturers, and their service records -- plus the changes to what's in style.

I'd been having my eyes examined somewhere else and decided to try the eye doctor here. Dr. Don Vater was a great combo of old fashioned approaches coupled with technology. I loved that they have a high tech approach that replaced dilation (though dilation may still be needed for older eyes) and that he also used simple approaches to assess my vision. It was the best examine I've ever had.

Concerning price: I'm willing to pay for quality. I did comparison shop to get the best price on a particular frame and lens and A Brighter Image offered the lowest price. My first glasses ever, from a big discount chain, were boring, heavy, and uncomfortable. I've bought RX sunglasses from another large chain because the price was low but the selection was anemic and no one helped me find the best frame for my face. I bought pricy glasses somewhere else in Dupont Circle and when they broke (as I simply put them on one day) that store told me I was out of luck. When a pair I purchased at ABI broke, Evan went to bat with the manufacturer for me and got them fixed. I've since put new lenses into those frames - quality lasts.

I really like supporting a family business.

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Clare R.

Dr Goldberg was super nice, thoughtful, thorough and happy to answer questions which was awesome.

The real star of the show though was Evan. Nicest, funniest, least pushy eyeglass salesman I've ever met and I've been wearing glasses for a while.

Thanks for such a great experience and to top it off they said my glasses would be ready in TWO DAYS !!


America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

5031 Indian Head Hwy Oxon Hill, MD
1 2 3 1 2 
Crystal H.

This location is in Eastover Shopping Center. The guy and I went in to check on the 2 for $69 with a free eyeglasses exam. However, my guy has some bad vision, so he needs more than that deal includes! However, the people working in this location, were nice, but extremely hood!! LOL! They were friendly, but whew...they were a bit much!

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Alan B.

Well, well, well. It looks like it is up to me to balance out the perception of this place since the other reviewers have portrayed it as a festering cesspool full of screaming lunatics. This is not the case.

First of all, they were convenient in the sense that they were able to see me the same day that I called. I couldn't say the same about either store that I called in NoVA. I was in, out, and on with my afternoon. Everyone in the store was friendly, straightforward, and helpful. The optometrist was as thorough as any that I have been to in the past.

Second of all, the place was reasonable. I did join the Eye Care Club for $99, and it has payed me back in a variety of ways since early 2013 when I first went to the Oxon Hill store. The Eye Care Club offers members free eye exams for up to three years (that is an additional 5 exams if you go every 6 months). Also, I get discounts on my Proclear monthly contacts. They are only $41 a box, and if you do the math that comes out to a measly $82 every 6 months/ $164 per year.

Thirdly, let's talk about the location itself. Yes, I lived in Alex.,VA in 2013. The prevailing perception of many a NoVA snob is that crossing the Potomac over the Woodrow Wilson Bridge is analogous to crossing the River Styx into the depths of Hades. (As evident by this other reviewer here who said, "my life was threatened.") Got news for ya, everybody in nearby Alexandria: Nobody in this neighborhood is interested in threatening the Professor Emeritus of Economics or your vintage Volvo. Ooh, there is some trash on the ground... ooh, there are some seagulls eating discarded french fries in the lot... I'm not really sure who that guy is having a conversation with outside of the Giant... maybe a ghost? This is a working class suburb, people. It's not the Southside of Chicago. Thus ends my rant.

No complaints here, if it wasn't 700 miles away from me I'd go back.

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Orishas L.

To make a long story short don't waste your time patronizing this store. They have RUDE employees who mirror unprofessional and quite ghetto behavior. I had an employee raise her voice at me while using obscene language, just because I choose to stick up for myself. And it's sad because everyone else that works in the store seems to be quite nice.

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George C.

A very bad neighborhood to go into, first of all. Don't risk your life going to this business to (supposedly) save some money.

Just as important: If you go in for the "Two pairs of glasses for $69," you'll find they have one add-on after another, and you end up not being able to pay for two pairs. So you go for one pair, and that one pair still ends up costing $400 because of all the add-ons (the warranty, a special scratch protection coating, a special glare protection name it, a lot of stuff that ends up costing multiples of $69, and just for a single pair of glasses).

So their ads are basically just intended to bait you and draw you in and play you for a sucker.

In that kind of environment, the customer service is as sloppy and as indifferent as you'd expect. They don't care how they inconvenience you, once they've got you on the hook. You need something they can handle over the phone? They'll make you put in an appearance at the store anyway. They don't stay on top of things, so you need to call them and pester them about whether an order has arrived, etc.

It all smacks of dishonesty and people who are just marginally competent in what they do for a living.


America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

1401 Rockville Pike Rockville, MD
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Kerri D.

The gentleman that helped me was great. Funny and attentive. I made my appointment for their last slot on a Friday. I checked in 15 minutes prior to my scheduled time and was not seen until 30 minutes after my scheduled time, only to have the doctor ask me how long I was waiting. I guess she was waiting too.

It just seems very disorganized and lacking some type of modle of service. I got my glasses less than a week but I stil have not gotten my contacts and its been about two weeks.. and this is just for the trial pair... we'll see how long it takes.. from reading the other reviews, it makes me scared.

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Staci L.

This place is awful. :( the customer service is bad and rushed plus the selection of frames is despicable. The tech rudely gave up on the eye puffer test and had to wave himself with paper out of frustration, after only 2 attempts. ( :( I hate that test. )Whoa... worst experience in customer service in a while. I did not purchase anything except the eye exam... my money is not going to these guys. YIKES! Not coming back!

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Doris H.

Can I give zero? America's WORST contacts & eyeglasses. I come to ask for fax number so that I could send my doctor's prescription for buying contacts. one staff tells me that it takes 5 days for ordering. Cool. Then I return from my car again to ask another Non-white lady staff if she could help me to adjust my glasses. And she gives me attitude and tells me that if I don't buy glasses from their stores. She couldn't do anything about it. She tells me to go to Lenscrafters across the street. And I HAVE to. People in Lenscrafters over there are so helpful. They clean my glasses without asking me anything. It's the way how a neighborhood store should be!

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Jess Y.

Ridiculous service. As in how ridiculously awful the service is. As in I could not even imagine in 500 years receiving such bad service.

So, I just wanted an updated prescription for my contacts and I haven't been to America's Best in maybe a decade, but I know that at some point, I have bought glasses from them before. Something has changed since that period of time. First of all, I walked in on a weekday afternoon where the entire place was empty. You would think that this meant I would get immediate service. In fact, even when I walked up and asked the receptionist how long the wait would be to see the doctor, she said there was no wait. Except, it takes these people like twenty hours just to get you ready for the eye exam. So, my "no wait" turned into at least a 20 minute wait just to be prepped for the exam. The receptionist was nice and it seemed like all of the staff enjoyed joking around with each other...but this joking around with each other seemed like it distracted them from getting anything done...ever.

Then, I had to wait outside the doctor's office for another good 5-10 minutes (even though no one was inside). By the time I returned out, my companion had fallen asleep in the lobby. But, that wasn't enough waiting time. Then, they had to figure out how to enter in my insurance. Granted, one of the staff was trying to train the other staff on dealing with insurance...but you would think that there could be like some more efficient way of doing this. Like, hey, maybe entering in all this data while I was waiting for the doctor...or in my eye exam. The word "efficiency" is not in the America's Best vocabulary, however.

Picking up my trial contacts again took much longer than I had anticipated. You would think that it would be easy. But, there is always something to keep you from getting immediate service. Even imaginary customers that are in front of you. Anyway, when I finally got my contacts after about 5-10 minutes, the receptionist said that I just needed to drop in 2 weeks later to finalize the prescription. Easy, right?

WRONG. They never mentioned that I needed an appointment and here I was thinking that all the doctor would need to do is sign off on the other prescription she had written for me. Oh, how I was so unbelievably mistaken. So, I roll in on a Friday evening ready to get-in and get-out as quickly as possible. Of course, with my past history with this establishment, I added a good 30-minute time window for what I think should take 10 minutes. I walk in and the place actually has a few other customers and the doctor is out of the office. This time, the receptionist was actually very prompt and immediately attended to me. I told him that I needed to just get my prescription finalized to which the doctor from across the room replied, "Do you have an appointment?" and I said, "No, sorry." (since they didn't tell me I needed one!) and she said in the most unnecessarily sarcastic tone, "WELL, THAT'S JUST GREAT. There are two other people here in front of you. So you're just going to have to wait." She then proceeded to shut the door for the exam room with attitude. I told the receptionist that I wouldn't wait and just schedule an appointment for next week.

We'll see how that goes. But, I'm not getting my hopes up. I just want this prescription so I can take it and fill it somewhere with at least a semblance of customer service.

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Consumer X.

I just got 2 pairs of glasses and an eye exam from here for 70 bucks. I'm sorry but you just can't beat that. They are like the plastic ones but whatever. My sister said Dr. Yang was extremely rude to her but she was just fine to me. Either way, she was quick and I got my glasses in a timely manner


America's Best Contacts & Eyeglasses

Eyewear & Opticians, Optometrists, Ophthalmologists

Brentwood, 1060 Brentwood Rd NE Washington, DC
1 2 1 2 3 
Remahn F.

Bought two pairs of eyeglasses here that seemed to take longer than usual to come in.

When they performed my eye exam, the lady sat me down in the chair, then immediately went on her lunch break... I know she did, because when she came back she smelled of sandwich.

Also, I lost one of the little nose-rester thingies from one of those pairs of glasses, and went in to get it replaced.

A few days later, went to pick them up, just like the young lady at the front desk told me to do, (SAME young lady), and she looked at me as if she had no clue what I was referring to. They weren't ready...

She found my glasses randomly stashed away somewhere, and promised to fix them right away. You know she replaced the lil nose thingies with two of the largest and most horrendous nose thingies known to man? She also threw the one that wasn't broken away so I had no clue of knowing how to just find a match for it.

Although, I loved the 2 pairs of glasses I received, yeah, my experience there sucked. I was treated like an irrelevant step nephew. I'll have to do this online next time, since I've heard good things about a few of those services.

1 2 1 2 3 
Jean C.

I give them two stars because I took a perscription there, and it is possible that the perscription might have been the problem, though it was brand new and from a doctor I trust.

Suffice to say, I basically threw $100 away. They made me a pair of unwearable glasses and wouldn't remake them, and my doctor swears they made them wrong. Won't get a perscription filled by anybody other than the optomologist I had the eye exam with ever, ever again.

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Amber J.

I went there for their $69.95 deal for glasses. I arrived 15 minutes early and I didn't get seen until 15 minutes after my appointment time (sucks). The staff was nice and helpful. I had my eye exam completed and I later went to look at frames. I WAS VERY DISPLEASED WITH THE SELECTION of frames they had however I found two frames that I found attractive considering my options to choose from.

When I got to the desk to make my purchase for the frames(NO HIDDEN FEES), the lady assisting me pointed out the eye doctor suggested on my prescription that I should get "poly something" lenses which I was confused about especially since the doctor did not express that to me (tisk tisk) so I politely declined...but I couldn't help but think if the doctor made a suggestion for a specific lens she should have discussed why and additional information to me so I was a little pissed about that.

I left content and I am currently waiting for my frames.....TO BE CONTINUED.....

So I got my frames the were bent all crazy I had to reorder one of my frames because it ran super small and my other frame was bent as well I was able to get my issues resolved however I'm not sure if I'll be returning

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Mick M.

You get what you pay for at this location. The service is not good, the glasses selection is pretty bad, and they are always trying to selling you WAY more than is necessary. Also, although the frames are cheap, the lenses are actually quite expensive (and again, they will tack on stuff without asking you, like special coatings, etc, and will not even tell you unless you ask why it is so expensive). Also, getting glasses back from them takes 7-10 business days--which is ridiculous.

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Naomi K.

The office staff is very nice and helpful but the doctors are awful. DO NOT go here unless you want the doctors to mess up your prescription and sub par service. They hardly answered any of my questions when I asked and did not have the kind of contacts I wear in the store.

The doctors are really really awful. I would never go back here!

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