THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
A Visual Affair
1150 Connecticut Ave NW Washington, DC
Dr. Bindal is AWESOME - so friendly and welcoming. He takes time to examine your case and is very knowledgeable. I absolutely recommend his practice.
The staff there can be a bit rude at times, but I would not change my mind about going there becasue of Dr. Bindal.
After being studiously ignored for 10 minutes in favour of a stick-thin socialite-type madam, I launched myself into the assistant's field of vision and begged her for an appointment to see the doctor so I could give them my money. This I later cancelled when I found out that Embassy Eye Care takes my insurance plan. If you're thinking of getting an eye exam here, don't do it! Walk past it and go to Embassy instead. Or go to America's Best. Go to any one of the thousands of opticians within a 3-block radius. Just don't bother with this one.
I can't abide rude people.
I went here to have my glasses and contacts for two years because they worked with my insurance but I always had an uncomfortable experience and when I changed doctors I realized how terrible my prescriptions from Dr. Bindal had been.
1) This place is terribly overpriced and they add charges to your bill without notice. Before seeing the doctor I clearly asked for detailed pricing and I even asked the lady to confirm that I wouldn't pay more than XX amount and she confirmed. When I was about to leave I received a huge bill saying that our previous conversation didn't include some extras I never asked for or was asked to consent! I was furious and after much arguing eventually had to pay because they wouldn't give me my prescription and I had already paid some of it.
2) The doctor pushes the brands he wants you to buy even though those contacts were giving me headaches he refused to accept it was from the contacts although I was 100% certain and gave me the prescription for that brand.
3) The prescriptions Dr. Bindal gave me were wrong. I always felt my eyes were struggling and felt like I had to make an effort with my eyes to really focus but after I changed doctors I realized it wasn't me but the prescription was all wrong. Now I see better than I have in years.
4) Lastly, I didn't much care for Dr. Bindal's general attitude. It seemed as though he thinks very highly of himself and it shows.
In summary it's not a place I'd recommend for glasses, go anywhere else. You'll pay less, have a correct prescription and won't feel cheated.
As a first-time vision patient (ahem, not getting older, just getting better!), Dr. Bindal was great at explaining the eye exam and how I could utilize minimal corrective vision. I was seen within 10 minutes of arriving, Dr. Bindal was very thorough, and the staff members in the store were very helpful as well. Great place!
I just went there to get an eye exam and look around for a new frame. I didn't have to wait for long, the front end lady was very nice and helpful in explaining to me the possible costs with my insudance coverage, and Dr. Bindal was very efficient and personable. Best of all, they did not try to hard-sell a new pair of glasses or new lenses after the exam like I was used to at certain other places right around here. (which is why I stopped going there, e-hem, Optical Gallery) I will definitely go back to get new lenses and for my regular check-ups.
A Brighter Image
Eyewear & Opticians, Optometrists
1720 Connecticut Ave NW Washington, DC
Excellent customer service. Never had an issue every time I've been there. People are friendly and efficient. Great for anyone in the area.
I was a client here while I lived in DC and always received excellent service. The store accepted my VSP, which is great, Dr. Vater was competent (but did have a tendency to upsell additional services), and Evan is a masterful optician (and super cute too). All in all, they are the best in the area.
I feel bad for the guy who first reviewed this business, but I had a pretty good experience at A Brighter Image. I had an eye exam there, I felt the Dr. was competent. They had a super friendly guy to help me pick out my new frames. He selected a few that he thought would match my head. The best part? He said "I will simply die if you don't buy that pair" while I was trying on the third pair. In order to save his life, I purchased them. (They look pretty good on me, so I guess the dude knows his stuff). I found the price average for the quality of the glasses, lenses, and service. I will recommend this place to my coworkers and friends.
The staff is super friendly and helpful. I like the optometrists very much too.
After coming from a competitor that had a very efficient (and rushed) operation, I appreciated the more relaxed pace of this place. While the other place tried to pressure me into buying more expensive frames I didn't need, this one let me browse at my own pace and find frames that I was interested in on my own. I was shown the more expensive frames (of course!), but when I didn't like them, the salesperson was very helpful in finding something that was more my style. I'm very pleased with what I ended up with. The optometrist knew his stuff, and my eyes are more comfortable than they've been in a long time. My new frames are stylishly understated. And so was the service I received.
Based on some other reviews here, I should note that It took about a week for my frames to arrive, but for me that is standard, especially because my insurance (VSP) requires lenses to be sent to their lab. It was also nice to support an independent operation instead of one of the big chains without feeling like I was skimping on service. I look forward to going back!
One small complaint: I was not given my prescription after the exam, but I don't expect to need it, and I'm sure I wouldn't be given a problem if I needed it later.
America's Best Contacts & Eyeglasses
Eyewear & Opticians, Optometrists, Ophthalmologists
5031 Indian Head Hwy Oxon Hill, MD
To make a long story short don't waste your time patronizing this store. They have RUDE employees who mirror unprofessional and quite ghetto behavior. I had an employee raise her voice at me while using obscene language, just because I choose to stick up for myself. And it's sad because everyone else that works in the store seems to be quite nice.
This location is in Eastover Shopping Center. The guy and I went in to check on the 2 for $69 with a free eyeglasses exam. However, my guy has some bad vision, so he needs more than that deal includes! However, the people working in this location, were nice, but extremely hood!! LOL! They were friendly, but whew...they were a bit much!
A very bad neighborhood to go into, first of all. Don't risk your life going to this business to (supposedly) save some money.
Just as important: If you go in for the "Two pairs of glasses for $69," you'll find they have one add-on after another, and you end up not being able to pay for two pairs. So you go for one pair, and that one pair still ends up costing $400 because of all the add-ons (the warranty, a special scratch protection coating, a special glare protection coating....you name it, a lot of stuff that ends up costing multiples of $69, and just for a single pair of glasses).
So their ads are basically just intended to bait you and draw you in and play you for a sucker.
In that kind of environment, the customer service is as sloppy and as indifferent as you'd expect. They don't care how they inconvenience you, once they've got you on the hook. You need something they can handle over the phone? They'll make you put in an appearance at the store anyway. They don't stay on top of things, so you need to call them and pester them about whether an order has arrived, etc.
It all smacks of dishonesty and people who are just marginally competent in what they do for a living.
Well, well, well. It looks like it is up to me to balance out the perception of this place since the other reviewers have portrayed it as a festering cesspool full of screaming lunatics. This is not the case.
First of all, they were convenient in the sense that they were able to see me the same day that I called. I couldn't say the same about either store that I called in NoVA. I was in, out, and on with my afternoon. Everyone in the store was friendly, straightforward, and helpful. The optometrist was as thorough as any that I have been to in the past.
Second of all, the place was reasonable. I did join the Eye Care Club for $99, and it has payed me back in a variety of ways since early 2013 when I first went to the Oxon Hill store. The Eye Care Club offers members free eye exams for up to three years (that is an additional 5 exams if you go every 6 months). Also, I get discounts on my Proclear monthly contacts. They are only $41 a box, and if you do the math that comes out to a measly $82 every 6 months/ $164 per year.
Thirdly, let's talk about the location itself. Yes, I lived in Alex.,VA in 2013. The prevailing perception of many a NoVA snob is that crossing the Potomac over the Woodrow Wilson Bridge is analogous to crossing the River Styx into the depths of Hades. (As evident by this other reviewer here who said, "my life was threatened.") Got news for ya, everybody in nearby Alexandria: Nobody in this neighborhood is interested in threatening the Professor Emeritus of Economics or your vintage Volvo. Ooh, there is some trash on the ground... ooh, there are some seagulls eating discarded french fries in the lot... I'm not really sure who that guy is having a conversation with outside of the Giant... maybe a ghost? This is a working class suburb, people. It's not the Southside of Chicago. Thus ends my rant.
No complaints here, if it wasn't 700 miles away from me I'd go back.
America's Best Contacts & Eyeglasses
Eyewear & Opticians, Optometrists, Ophthalmologists
1401 Rockville Pike Rockville, MD
This is the worst experience I've had with customer service. I had traveled over an hour for a scheduled follow up appointment. The receptionist made me wait over 30 minutes only to let me know that the optometrist could not see me that day. She told me to come in the next week. I don't understand why it would take over 30 minutes to inform me that I could not be seen especially since during my wait, the receptionist was not tied up or helping any of the 3 customers who were also waiting at the time.
Even with better deals/cheaper prices, I would not come back here again! DO NOT GO HERE!
This place is the WORST! It's so GHETTO, no one has any customer service skills including the Doctor! I believe the doctor I saw was Dr. Yang or Wang. I use to go to lenscrafters, and haven't worn contacts in over 7years. The only reason I wanted to switch eye places was because I no longer have insurance and Americas Best is def way cheaper BUT honestly I would've much rather paid the extra money, knowing what I know now. I got the wrong prescription; I can see better without these foggy trails I'm wearing at the moment. And when going back for my follow up to see how my trails are working out I GOT YELLED AT by the Doctor because I didn't save the disposable container my trails came in. First of all I am her Patient NOT her employee or staff to even talk to like that. Second of all its NOT my responsibility to keep track of what prescriptions were given to me. This was absolutely ridiculous! After she yells at me in the examination room she takes me out to the front desk and YELLS at her staff in front of me and two other NEW patients! The new patients looked shocked. I hope they didn't follow through with their appointment. Now I'm stuck with this place for 3 years. After I get my trails and glasses I will not be visiting the rockville location. Hopefully I have better luck in silver spring. I HIGHLY RECOMMEND YOU DO NOT BRING YOUR BUSINESS TO THIS AMERICAS BEST!
Front desk girl was rude; Doctor told me that they didnt make my contacts anymore(which was a lie, I just found them at ten other locations); glasses deals are only for a few **** because if your vision sucks like mine, then you need light weight lenses for an extra 200 plus the frames, which they dont mention when you start the exam or anywhere in fine print.....ahhhhh they also wouldnt except my insurance nor try to see if it would be accepted...i just chhecked with my insurance and they were suppossed to accept it...lol...no thank you to America's Worst.
After some pretty yucky visits at other retailers, I decided to take my son here for the "2 for $69.95 deal" for his first pairs of glasses. Expected the worst after reading some other reviews, but was pleasantly surprised. Selection isn't massive, but decent for the price. We picked 2 pairs for $104.00.
Greeted by front desk staff promptly, personally shown where the kids glasses display was, lots of fun interaction while my son modeled pairs. Brought back for first part of checkup with the technician after only 5 minutes waiting, not even long enough to finish one screen of Candy Crush. Technician was awesome, patient with my hyper son, answered all of his questions about what she was doing to his eyes.
Walked back to waiting area for optometrist (or ophthalmologist - not sure title) who was very nice. Quiet, but answered all our questions. Walked me through his rx and next steps in regard to follow up and how quickly his rx may change.
Eye exam was free, glasses were only $104 for 2 pairs. Price is great, in and out on a busy Saturday in 30 minutes. We made an appt a few days earlier, so not sure about how long a walk in would have to wait. Not sure about their adult selection, but for kids glasses, you can't beat the price. The staff was also really great with kids.
I recommend you check them out.
UPDATE: went to the store this weekend after my sons supposedly "unscratchable guaranteed" lenses suffered a minor scratch. Saw Terrell and he basically sneered at me and said "no, we can't help you. you can pay $40 - $50 for a new pair of lenses" and handed them back to me like they were covered in cooties. I told him point blank that I was the only person to actually review them favorably on Yelp and would be updating my review to reflect this interaction. He smirked and said "allll right....have a gooooood day" and walked off.
Avoid. Customer service doesn't end after the sale.
America's WORST place ever. I made an appointment online for the last slot at 5 pm on a Saturday. I got off work early and rush all the way from DC only so they could tell me that Dr Yang was already leaving cause it was too late. I was there at 5, on time, WTF!!!! Why will you have a 5 pm slot if they are not going to honor it. And it's not like she left at 5, they said that she had already pack her purse and she was done for the day.
The first time I when it was not any better (why I when back, cause I join the 3 year free eye exam (biggest mistake ever)). Dr Yang only cares about rushing you out so she could move to the next person. It took her literally 2 minutes to check for my prescription and every time I ask her to go back to the last slide she had an attitude.
Since I am stuck with america's worst for another two year, I will now go to the DC office since they have better reviews.
America's Best Contacts & Eyeglasses
Eyewear & Opticians, Optometrists, Ophthalmologists
Brentwood, 1060 Brentwood Rd NE Washington, DC
The office staff is very nice and helpful but the doctors are awful. DO NOT go here unless you want the doctors to mess up your prescription and sub par service. They hardly answered any of my questions when I asked and did not have the kind of contacts I wear in the store.
The doctors are really really awful. I would never go back here!
I went there for their $69.95 deal for glasses. I arrived 15 minutes early and I didn't get seen until 15 minutes after my appointment time (sucks). The staff was nice and helpful. I had my eye exam completed and I later went to look at frames. I WAS VERY DISPLEASED WITH THE SELECTION of frames they had however I found two frames that I found attractive considering my options to choose from.
When I got to the desk to make my purchase for the frames(NO HIDDEN FEES), the lady assisting me pointed out the eye doctor suggested on my prescription that I should get "poly something" lenses which I was confused about especially since the doctor did not express that to me (tisk tisk) so I politely declined...but I couldn't help but think if the doctor made a suggestion for a specific lens she should have discussed why and additional information to me so I was a little pissed about that.
I left content and I am currently waiting for my frames.....TO BE CONTINUED.....
So I got my frames the were bent all crazy I had to reorder one of my frames because it ran super small and my other frame was bent as well I was able to get my issues resolved however I'm not sure if I'll be returning
First, I had one of the people price out the glasses I wanted prior to my eye appointment so I'd be ready to go. The price I was given was $200 less than the price I was quoted the day of my appointment. The only explanation I was given was that I "never should have" gotten a quote prior to my appointment. I decided to get my glasses elsewhere because the final cost they gave me was ridiculous.
To add to my frustration, the optometrist missed key information on the prescription she wrote, which delayed my ability to order contacts.
I'm sure there are worse places to go, but I was not at all impressed and will likely continue to get glasses/contacts elsewhere.
Bought two pairs of eyeglasses here that seemed to take longer than usual to come in.
When they performed my eye exam, the lady sat me down in the chair, then immediately went on her lunch break... I know she did, because when she came back she smelled of sandwich.
Also, I lost one of the little nose-rester thingies from one of those pairs of glasses, and went in to get it replaced.
A few days later, went to pick them up, just like the young lady at the front desk told me to do, (SAME young lady), and she looked at me as if she had no clue what I was referring to. They weren't ready...
She found my glasses randomly stashed away somewhere, and promised to fix them right away. You know she replaced the lil nose thingies with two of the largest and most horrendous nose thingies known to man? She also threw the one that wasn't broken away so I had no clue of knowing how to just find a match for it.
Although, I loved the 2 pairs of glasses I received, yeah, my experience there sucked. I was treated like an irrelevant step nephew. I'll have to do this online next time, since I've heard good things about a few of those services.
You get what you pay for at this location. The service is not good, the glasses selection is pretty bad, and they are always trying to selling you WAY more than is necessary. Also, although the frames are cheap, the lenses are actually quite expensive (and again, they will tack on stuff without asking you, like special coatings, etc, and will not even tell you unless you ask why it is so expensive). Also, getting glasses back from them takes 7-10 business days--which is ridiculous.