THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
America's Best Contacts & Eyeglasses
Optometrists, Eyewear & Opticians, Ophthalmologists
8650 Georgia Ave Silver Spring, MD
This place office staff is nice, BUT too much turnover with doctors and today the doctor at the place was a complete jerk name Dr. Shaun H. Rawana. I had five visits with four different doctors trying to get contacts, Dr. Shaun H. Rawana, he is completely unprofessional and insensitive. I had a followup with him, he said my whole prescription was wrong. Where he said he doesn't care to treat me because I am a follow up, and he has "fresh patients". Yes I was like, well what am I, I am a patient who have made FIVE visits, but the jerk did not even want to re-examine my chart, though he claims my prescription was wrong. He actually said he became a doctor for Money! This guy had no integrity and I think he was reading the chart wrong, other three doctors all followed that chart. He does not care about the fact that your time is valuable as well and the fact I was one of the first patients in the office and waited hour for this whole thing, didn't matter.
The staff can be very rude. One in particular, Clarissa, has a high temper. Even when she is trying to speak politely, it comes off in the rudest manner. She made a mistake in reading my prescription and couldn't even own up to it. She based the mistake off a trial pair of lenses which was given to me a YEAR ago, NOT a prescription. I had to find out the mistake through MULTIPLE staff. Not only did she complain ABOUT me to my face, she simply passed me down to another employee and did not even apologize for her own mistake. It is unacceptable for her to be nagging me about how I was being rude when I was only rude because she could not handle her job properly. This will be the last time I ever stop by America's Best and spend $400+ on contacts.
I have been here a few times over the past couple of years, because I have their "Eye Club" plan which is $100 for 3 eye exams. In short, the doctors are great, but the eye products and waiting room staff are mediocre.
The doctors: they've always come across as polite, straightforward, and honest. They've tended to be conservative in their eye care recommendations, like NOT sending me to expensive specialists or NOT trying to sell me reading glasses I don't need. This has happened to me at other businesses, but not at America's Best. The down side is, you can't schedule your exam with a particular doctor. America's Best seems more focused on selling eye products and less on building patient-doctor relationships. That's unfortunate because the quality of doctor care is actually the top thing they have going for them. Luckily, you can schedule exams as a walk-in, and exams are easy to book online too.
See the docs, but don't buy your products here. The glasses are poor quality. You can ask the doctor to give you your prescription and shop elsewhere. I bought a pair here only about a year and a half ago. The coating is totally chipped, and the frames are flaking. I have worn glasses since I was 8 and have never seen anything like it. As with most eyeglass stores, the frames may not cost very much, but lenses are EXTRA and cost a lot of money, and there is usually an upsell on different kinds of coating. Be prepared to spend $250+ for your "$70" glasses, especially if you have a stronger prescription.
For those who want to wear contacts, getting trials here is a pain. They don't keep many in stock, so you have to wait a week to get your trial pair. It took me weeks before I finally ended up with a brand of contacts that I could tolerate. I'd have to keep going back to the store, getting a new recommendation, waiting a week, trying them for a week, repeat. You should also know that you *have* to get your contacts checked within 2 weeks, otherwise your prescription "expires" and you'll have to go through the eye exam all over again.
The receptionists and technicians seem overwhelmed and stressed out every time I come in here. Sometimes they are tolerable, other times they are just plain rude. Assistance in picking out frames is non-existent. On a couple of occasions the staff have made snide "joking" remarks to me, such as, "If you would hurry up picking out your glasses, I could take my lunch break."
The optomotrist who helped us was fantastic. Melissa, the woman we had to deal with for the frames, was unprofessional and down right rude. We went to America's Best for inexpensive lens and frames - which is what we got. However, base on the sales rep's attitude, we won't be reccomending them to others.
4.5 stars because there is no parking and be cautious when parking on the street because they will tow! So obey the signs!
I've been here twice (2012 and this year 2013) because I have their "eye club" which is fantastic by the way and this location is closer to work and home.
I came here to get my eye exam for contacts and glasses. I scheduled my appointment online and it was very easy - the icing on the cake was when I realized I need to reschedule my exam earlier than the original date. I went online and saw the 3pm slot opened (mind you it was already 1pm ish) so I scheduled the exam of that day. Still amazed by the ease of rescheduling, I called the store just to make sure my 3pm appointment is confirmed...and it is! Now that's convenient!!
The doctor is nice and straightforward, he provided me a pair of contacts that should last me until I get my supplies.
The ladies who work at the front are extremely nice especially one particular individual (Thiara) who helped me find the perfect frame that matches what I had in my photo. I did a eyeglass in-home try on with glasses.com and fell inlove with this frame but it had a $150 price tag on it. I'm frugal so I took a photo of it and Thiara found the budget-friendly match! So with the eyeglasses and 30 day supply of contacts all came down to $280 which is a bargain!
I received my new eyeglasses and contacts in less than a week.
Andrew E Holzman, MD, FACS
Ophthalmologists, Laser Eye Surgery/Lasik
Tysons Corner, 7930 Jones Branch Dr Mclean, VA
After deciding to go with laser eye surgery to correct my nearsightedness I was disappointed to learn that I was not LASIK eligible. Instead I would have to get PRK. I was a little scare based on the horror stories I read online but after meeting with the staff at TLC I decided to go for it. The procedure itself was easy. Dr. Holzman was great to work with and made me feel comfortable before and during the procedure. With PRK you are going to have some pain and discomfort. Mine was not too bad and only lasted about 2-3 days. I am now a month out from my surgery and my vision is 20/20. My optometrist that I am doing my follow up care said he expects me to be 20/15 by my 3 month appointment. I highly recommend Dr. Holzman and TLC rockville!
I am delighted with the care and treatment I received from TLC and Dr Holzman. After much looking around, talking with people, and researching doctors and treatments, I settled on custom wavefront LASIK from Dr Holzman. The entire experience was straight-forward, as the staff at TLC guided me through the process, worked with my regular eye doctor to ensure everything was all set, and performed the surgery. By the next afternoon, I had 20/20 in one eye and 20/25 in the other -- and I had very significant astigmatism and short-sightedness until that day! I'm delighted with the experience and would definitely recommend Dr Holzman...in fact, my wife is scheduled for a PRK treatment with him next month!
I cannot say enough about how great an experience I had with my LASIK procedure. Dr. Holzman is simply the best surgeon I have had in any of my surgeries! I have never had a doctor show so much interest in my well being and satisfaction. The night of my surgery Dr. Holzman even called me directly from his personal cell phone to ensure I was happy with my procedure. This is above and beyond my expectations for any surgeon, but especially one with 60,000+ surgeries under there belt! Wow is all I can say!
I just had my Lasik done with Dr. Holzman a couple of weeks ago and my only regret is that I didn't get it done sooner! The procedure itself was very quick and I got up from the table able to see much better right away. I was a little nervous at first but Dr. Holzman helped calm my nerves and made sure I was comfortable. Later that evening, he even called to check on me and make sure I was doing okay following the surgery. If you're considering Lasik, I'd strongly recommend him. Even if you're not, take advantage of the free consultation and decide from there. I'm sure you'll love it! Enjoy!
After making the commitment to LASIK, I could not be more pleased with TLC and Dr. Holzman. If you're looking for an experienced surgeon, Dr. Holzman is definitely on top. He is professional, very experienced, relaxing to talk to, and will assure you you're in good hands throughout the entire process. Like many, I am a surgery-phobic and never thought I'd get this done, but after having the procedure, I can't think of anything better -- my procedure was virtually painless! Even my eye doctor during follow-ups told me that my eye job looks extremely clean, he has seen "bad" jobs, and he said that another eye doctor might not even notice I had the surgery -- that's pretty good! If you don't want to take any chances on your eyes, go to Dr. Holzman -- you won't regret it!
America's Best Contacts & Eyeglasses
Eyewear & Opticians, Optometrists, Ophthalmologists
916 Largo Center Dr Upper Marlboro, MD
My family and I have been using America's Best for close to 10 years mostly because of the $70/ two frames deal.
In my experience, the process is very smooth. My glasses have always come on time and I appreciate the adjustment they do when you come to pick-up. The last time I ordered glasses, one of the staff went above and beyond to help me find frames that I would like, going to the back room, pulling out
My only complaint is that they can never seem to find my file (actual paper, not electronic) and they never seem to change their 59.99-69.99 selection. I saw frames that I got over 5 years ago there. However, the selection is fairly extensive so.
Had a great experience, will continue to go to this location.
Make sure when you come that there is more than one doctor seeing patients that day. We had an appointment and are still waiting an hour since getting the pre test, to see the one doctor that is here today.
I rarely ever write reviews but this place drove me to writing a negative review. I am going to give them 2 stars because the initial visit was smooth. There was virtually no wait time. I was able to get in and out fairly quickly. The agents were very helpful in picking out two sets of frames. I ordered on October 8th and was told the typical 7-10 days but could be sooner spill. Having done business here prior I knew the drill. I also knew it wasn't going to cost 69.99 for 2 pair of glasses at the end. Anyway, I was extremely patient I waiting until Oct. 23rd before even inquiring about the frames. I called and was told one pair had arrived. I was thinking in my head why wasn't I informed that even that pair had arrived! But ok...I go to the branch location Oct. 26th. That is 13-14 business days excluding sat and sun. and a possible holiday. They search for my glasses and tell me only one pair are there. I leave and was told I would be getting a call later that day from the manager. No call. I called back on Oct.28 only to get the run around. The manager first told me she would call me back in 30 minutes 4 hours later I call the store back. She gives me attitude saying that she didn't call back because she hadn't heard anything from the company who makes the glasses. That's when I finally had enough and called the corporate branch. The rep informed me that BOTH pair were shipped and should be there. Now a second order has to be created and yes that means another 7-10 business days before I see my second set of frames. But you best believe they have my money already! I will never EVER use them again. I had issues with my last order as well but I let it go. Do not use this company!
Anne Arundel Eye Center
127 Lubrano Dr Annapolis, MD
Went here back in May because I had a severe case of Conjunctivitis. The staff was excellent in assisting me to get emergency same day appointments. I was truly in severe pain with my eyes and they were great every step of the way. Dr. Frank was very professional and I credit him with getting me back to normal. It took about 3 different visits of getting my eyes cleaned out, and things finally took a turn for the better. I am truly grateful to the whole staff for assisting me in my recovery!
America's Best Contacts & Eyeglasses
Eyewear & Opticians, Optometrists, Ophthalmologists
Bailey's Crossroads, 5503 Leesburg Pike Bailey's Crossroads, VA
As an update to my original review, I was contacted by the GM who did listen to my reasons for the poor review. He said that he would be speaking with the staff at this location and helping them to improve their service. That is definitely a step in the right direction. I am pleased with how he cared about me. I will most likely give Americas Best another try because of how well Mr. OConnell listened and cared.
I am not returning to this location.
I had a 1 pm follow-up appointment scheduled. I arrived at 12:50 and didn't go in for my exam until 1:40. That's right, I waited almost an hour for an appointment that took 3 minutes. Wanna know why? Because the office manager, an apathetic and bored dude that really should be working at Foot Locker or something, routinely sends walk-ins ahead of those with appointments. Even the optometrist, an outside contractor, complained about his management style. She also suggested that I complain to corporate and was honest about how speaking directly to him wouldn't be much help.
But I did speak to him and she was right. This dude was bored as hell, didn't make eye contact with me, and kept responding by saying that all doctors offices have long wait times and that I should always expect to wait for so long. Am I an idiot? It was my second doctor's office visit of the day and the first place I went to (a dentist) saw me within 10 minutes of my appointment time). We shouldn't become accustomed to bad service, we shouldn't expect to receive less that what we pay for.
Here's the kicker - in addition to being completely disregarded in terms of having made an appointment, when I told the office manager that he wasn't managing the place well, that people who make appointments deserve to be seen at the times that they schedule, and that I hoped that he was hearing me, his response was, "Oh yes, I'm hearing you - I have no choice but to." All while looking away from me. Seriously, this office manager is 100% the reason that that particular branch is run so poorly and I have no idea where his managerial skills come into play, other than counting money, filling out paperwork, and waiting to go home.
America's Best has great deals, its just as cheap as having insurance, but I really don't recommend this branch. Providing good patient care isn't important to them and my talk with the manager proved that. Also, the parking options are terrible.
Horrible. I call with an emergency, I have an America's Best eye prescription, and I lost a lens. I wanted to pick one up or order more expedited and the guy on the phone was really rude. He was no help at-thanks for nothing. Next time I get my eyes checked it will not be with this company.
They can't keep an eye dr. Every time I have come it is someone different.
I keep coming back because of the prices.
Most of the employees are miserable and rude.
Efficient and good customer service is not important to them.
I do not recommend this place at all and if you come bring a meal and a book because you WILL be here a long time. It is an hour and a half past my appt and I'm still waiting to see the dr.
One of the reasons one makes appointment is to be able to be seen at the stated time!!! I have bee waiting for 40 minutes for a follow up!!! I can understand 10/15 min but 40minutes is unacceptable! I waited forever for the exam as well. If you are planning on getting an exam here, don't bother to make an appointment and avoid moving your work schedule to get there on time, the wait is way too long! As for me I will not come back here anymore!! I have been coming here for the past 3 years, same problem each time, you would hope they improve in time but no they get worst.