THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
America's Best Contacts & Eyeglasses
Optometrists, Eyewear & Opticians, Ophthalmologists
8650 Georgia Ave Silver Spring, MD
Worst customer service I've ever experienced.
I came here for the first time to get my eye exam. Scheduling my appointment online was very easy. When I arrived in the store, it was moderately busy. The doctor was very knowledgeable and very friendly. The assistant, James was incredibly rude and arrogant. He adopted an exasperated and condescending tone and began speaking slowly as if speaking to someone who was of limited intelligence. Why was he so hostile to customers? All he cared about was getting your money and getting you out the door ASAP.
And for contact lenses, you can certainly get better prices elsewhere, but it is nice that you can get your contacts onsite if needed. The store has a great selection in eyewear.
You don't need to make an appointment, they run by mess schedule.
This place office staff is nice, BUT too much turnover with doctors and today the doctor at the place was a complete jerk name Dr. Shaun H. Rawana. I had five visits with four different doctors trying to get contacts, Dr. Shaun H. Rawana, he is completely unprofessional and insensitive. I had a followup with him, he said my whole prescription was wrong. Where he said he doesn't care to treat me because I am a follow up, and he has "fresh patients". Yes I was like, well what am I, I am a patient who have made FIVE visits, but the jerk did not even want to re-examine my chart, though he claims my prescription was wrong. He actually said he became a doctor for Money! This guy had no integrity and I think he was reading the chart wrong, other three doctors all followed that chart. He does not care about the fact that your time is valuable as well and the fact I was one of the first patients in the office and waited hour for this whole thing, didn't matter.
I happened to walk into this location today looking for a pair of eye glasses. I have to admit that I wasn't expecting much, but as soon as I started looking, I was pleasently suprised! They have an extremely nice selection of name brand frames at extremely competitve prices.
I was so shocked at my final cost for one pair that I ended up getting two pairs instead I still remained within my budget and I was in and out of there with no problem. I would highly suggest that you stop in this location if you're in need of eyewear.
4.5 stars because there is no parking and be cautious when parking on the street because they will tow! So obey the signs!
I've been here twice (2012 and this year 2013) because I have their "eye club" which is fantastic by the way and this location is closer to work and home.
I came here to get my eye exam for contacts and glasses. I scheduled my appointment online and it was very easy - the icing on the cake was when I realized I need to reschedule my exam earlier than the original date. I went online and saw the 3pm slot opened (mind you it was already 1pm ish) so I scheduled the exam of that day. Still amazed by the ease of rescheduling, I called the store just to make sure my 3pm appointment is confirmed...and it is! Now that's convenient!!
The doctor is nice and straightforward, he provided me a pair of contacts that should last me until I get my supplies.
The ladies who work at the front are extremely nice especially one particular individual (Thiara) who helped me find the perfect frame that matches what I had in my photo. I did a eyeglass in-home try on with glasses.com and fell inlove with this frame but it had a $150 price tag on it. I'm frugal so I took a photo of it and Thiara found the budget-friendly match! So with the eyeglasses and 30 day supply of contacts all came down to $280 which is a bargain!
I received my new eyeglasses and contacts in less than a week.
The staff can be very rude. One in particular, Clarissa, has a high temper. Even when she is trying to speak politely, it comes off in the rudest manner. She made a mistake in reading my prescription and couldn't even own up to it. She based the mistake off a trial pair of lenses which was given to me a YEAR ago, NOT a prescription. I had to find out the mistake through MULTIPLE staff. Not only did she complain ABOUT me to my face, she simply passed me down to another employee and did not even apologize for her own mistake. It is unacceptable for her to be nagging me about how I was being rude when I was only rude because she could not handle her job properly. This will be the last time I ever stop by America's Best and spend $400+ on contacts.
Andrew E Holzman, MD, FACS
Ophthalmologists, Laser Eye Surgery/Lasik
Tysons Corner, 7930 Jones Branch Dr Mclean, VA
I am so happy I had LASIK with Dr. Holzman. He's performed tens of thousands of laser eye surgeries, and is really obviously invested in making sure that you walk away with the best vision and outcome possible. During the procedure, he talked to me and told me what was coming next and what was going on to reassure me, and then he called my eye doctor on the same day to tell her that the procedure went great. Very impressive that he loops in each patient's doctor personally! moreover, he dropped me a email a few days after my surgery to check in, when most doctors can't wait to usher you out of their office. My surgery was over two weeks ago, and my eyes get better by the day... I'm really thrilled with the results already, and know I will like them even more as my eyes continue to heal.
I am delighted with the care and treatment I received from TLC and Dr Holzman. After much looking around, talking with people, and researching doctors and treatments, I settled on custom wavefront LASIK from Dr Holzman. The entire experience was straight-forward, as the staff at TLC guided me through the process, worked with my regular eye doctor to ensure everything was all set, and performed the surgery. By the next afternoon, I had 20/20 in one eye and 20/25 in the other -- and I had very significant astigmatism and short-sightedness until that day! I'm delighted with the experience and would definitely recommend Dr Holzman...in fact, my wife is scheduled for a PRK treatment with him next month!
I just had my Lasik done with Dr. Holzman a couple of weeks ago and my only regret is that I didn't get it done sooner! The procedure itself was very quick and I got up from the table able to see much better right away. I was a little nervous at first but Dr. Holzman helped calm my nerves and made sure I was comfortable. Later that evening, he even called to check on me and make sure I was doing okay following the surgery. If you're considering Lasik, I'd strongly recommend him. Even if you're not, take advantage of the free consultation and decide from there. I'm sure you'll love it! Enjoy!
If you are a candidate for laser eye correction, call this man. Like.....NOW.
You arrive at TLC nervous, naturally. You are, in fact, about to have a bunch of funky medical stuff done to your eyeballs. However, the second you meet with Dr. Holzman you forget about all of that. He's super down-to-earth and answers all of your questions directly. He acts cool and collected because he's done a whole mess (i.e. THOUSANDS) of these procedures. He knows the results are going to be fantastic and he can't wait to show you.
I left the clinic completely floored by how easy the procedure was. It was nuts. One second we were talking about NCAA football (big ups to the U!) and the next the world got a whole lot less blurry. He also put on 'Sittin' On The Dock of the Bay' in the operating. Now I'm not saying I could've dozed off, but given the circumstances I was really relaxed, and that made the experience way easier.
I can't recommend Dr. Holzman enough. He masterfully performed my PRK and never left me confused about what needed to be done during any part of the experience. He even called me a few hours after my procedure to make sure I was ok. And the results? CRYSTAL CLEAR. It's to the point where it's so clear it's disorienting at first. For serious. I think the only way he could have given me better vision is if he equipped me to see into the future or through walls or something.
Dr. Holzman is a master of his trade and a cool dude. Go see him.
Extremely comfortable, extremely friendly staff, very personable doctor. Extremely little discomfort. 20/15 vision 12 hours later. Worth every penny.
America's Best Contacts & Eyeglasses
Eyewear & Opticians, Optometrists, Ophthalmologists
916 Largo Center Dr Upper Marlboro, MD
I rarely ever write reviews but this place drove me to writing a negative review. I am going to give them 2 stars because the initial visit was smooth. There was virtually no wait time. I was able to get in and out fairly quickly. The agents were very helpful in picking out two sets of frames. I ordered on October 8th and was told the typical 7-10 days but could be sooner spill. Having done business here prior I knew the drill. I also knew it wasn't going to cost 69.99 for 2 pair of glasses at the end. Anyway, I was extremely patient I waiting until Oct. 23rd before even inquiring about the frames. I called and was told one pair had arrived. I was thinking in my head why wasn't I informed that even that pair had arrived! But ok...I go to the branch location Oct. 26th. That is 13-14 business days excluding sat and sun. and a possible holiday. They search for my glasses and tell me only one pair are there. I leave and was told I would be getting a call later that day from the manager. No call. I called back on Oct.28 only to get the run around. The manager first told me she would call me back in 30 minutes 4 hours later I call the store back. She gives me attitude saying that she didn't call back because she hadn't heard anything from the company who makes the glasses. That's when I finally had enough and called the corporate branch. The rep informed me that BOTH pair were shipped and should be there. Now a second order has to be created and yes that means another 7-10 business days before I see my second set of frames. But you best believe they have my money already! I will never EVER use them again. I had issues with my last order as well but I let it go. Do not use this company!
Make sure when you come that there is more than one doctor seeing patients that day. We had an appointment and are still waiting an hour since getting the pre test, to see the one doctor that is here today.
My family and I have been using America's Best for close to 10 years mostly because of the $70/ two frames deal.
In my experience, the process is very smooth. My glasses have always come on time and I appreciate the adjustment they do when you come to pick-up. The last time I ordered glasses, one of the staff went above and beyond to help me find frames that I would like, going to the back room, pulling out
My only complaint is that they can never seem to find my file (actual paper, not electronic) and they never seem to change their 59.99-69.99 selection. I saw frames that I got over 5 years ago there. However, the selection is fairly extensive so.
Had a great experience, will continue to go to this location.
Anne Arundel Eye Center
127 Lubrano Dr Annapolis, MD
Went here back in May because I had a severe case of Conjunctivitis. The staff was excellent in assisting me to get emergency same day appointments. I was truly in severe pain with my eyes and they were great every step of the way. Dr. Frank was very professional and I credit him with getting me back to normal. It took about 3 different visits of getting my eyes cleaned out, and things finally took a turn for the better. I am truly grateful to the whole staff for assisting me in my recovery!
America's Best Contacts & Eyeglasses
Eyewear & Opticians, Optometrists, Ophthalmologists
Bailey's Crossroads, 5503 Leesburg Pike Bailey's Crossroads, VA
They can't keep an eye dr. Every time I have come it is someone different.
I keep coming back because of the prices.
Most of the employees are miserable and rude.
Efficient and good customer service is not important to them.
I do not recommend this place at all and if you come bring a meal and a book because you WILL be here a long time. It is an hour and a half past my appt and I'm still waiting to see the dr.
It's been 2 weeks since they ordered my new trial pair of contact lenses...! I have phoned twice now just to check to see if they were available and that I could schedule an appointment with the doctor for the trial pair fitting.
They still are not available they have no idea when they're going to be there I find them to be rather defensive and at no time has anybody said we're sorry there's a delay or that it's taking so long, apologize for the inconvenience, they are very defensive.
I strongly don't recommend them. I suspect there has been a change in leadership and there has been a change in staff since I was there six months ago-going through this exact same process!
15 business days later I will see the doctor for my trial pair fitting...wish the experience was different!
I haven't had an eye exam here, so this review is only for eyeglasses.
I brought in a prescription and spent a long, long time looking at frames. I tried on a whole lot of pairs and finally chose a pair for my new glasses.
The staff I had was friendly and fairly attentive, however it was understaffed so we kept getting interrupted during the fitting. This location is in a huge storefront with ample lot parking which is a plus.
I would return here for my next pair of glasses because they do have a large selection and the prices are good. Quality is not like lenscrafters but hey, you get what you pay for.
One of the reasons one makes appointment is to be able to be seen at the stated time!!! I have bee waiting for 40 minutes for a follow up!!! I can understand 10/15 min but 40minutes is unacceptable! I waited forever for the exam as well. If you are planning on getting an exam here, don't bother to make an appointment and avoid moving your work schedule to get there on time, the wait is way too long! As for me I will not come back here anymore!! I have been coming here for the past 3 years, same problem each time, you would hope they improve in time but no they get worst.
I was appalled when i called My Eye Dr and they told me it would be $50 for an eye exam, $115 for a contact lens fitting, and an extra $30 because i wear acuvue. ive been wearing the same contacts with the same prescription for $15 years! My sister told me about America's Best so i looked it up and called and they were so friendly and helpful. i made an appointment for the next day. it was quick, easy, and cheap!
They have a deal for $99 you get an exam and a contact lens exam that is good for 3 years. best deal ever. For someone who has been wearing contacts or glasses forever and is sick of going and paying for the eye doctor every year this is the place to go!