THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
America's Best Contacts & Eyeglasses
Optometrists, Eyewear & Opticians, Ophthalmologists
8650 Georgia Ave Silver Spring, MD
This place office staff is nice, BUT too much turnover with doctors and today the doctor at the place was a complete jerk name Dr. Shaun H. Rawana. I had five visits with four different doctors trying to get contacts, Dr. Shaun H. Rawana, he is completely unprofessional and insensitive. I had a followup with him, he said my whole prescription was wrong. Where he said he doesn't care to treat me because I am a follow up, and he has "fresh patients". Yes I was like, well what am I, I am a patient who have made FIVE visits, but the jerk did not even want to re-examine my chart, though he claims my prescription was wrong. He actually said he became a doctor for Money! This guy had no integrity and I think he was reading the chart wrong, other three doctors all followed that chart. He does not care about the fact that your time is valuable as well and the fact I was one of the first patients in the office and waited hour for this whole thing, didn't matter.
The staff can be very rude. One in particular, Clarissa, has a high temper. Even when she is trying to speak politely, it comes off in the rudest manner. She made a mistake in reading my prescription and couldn't even own up to it. She based the mistake off a trial pair of lenses which was given to me a YEAR ago, NOT a prescription. I had to find out the mistake through MULTIPLE staff. Not only did she complain ABOUT me to my face, she simply passed me down to another employee and did not even apologize for her own mistake. It is unacceptable for her to be nagging me about how I was being rude when I was only rude because she could not handle her job properly. This will be the last time I ever stop by America's Best and spend $400+ on contacts.
I shopped for frames only. They do seem to have better pricing than the other 3 local places I have been, but it felt like shopping in Wal-Mart. There were several sales ladies, but none offered help. They had a lot of frames, but professional styles were limited. Many frames were either super basic or WAY too busy/cutesie. Their most fashion-forward frames were equivalent to mid-level fashion, at best, other places I went. Not impressed.
This is my third trip to this particular America's Best, so I am surprised I hadn't rated it before.
Appointments: It is easy to make an appointment using their online system. I broke my glasses on Wednesday and was able to get the first appointment on Thursday morning through their website.
Doctor: Every time I have gone in for an exam, I have had someone different. And we aren't talking like waiting a year or two we are talking maybe every six months? It feels like a revolving door up there.
Frames& Lenses: Lots of options and reasonably priced especially for designer frames.
Service: I think they may be understaffed. The assistants are often rushed because there is a long line of folks who need help.
Worst customer service I've ever experienced.
I came here for the first time to get my eye exam. Scheduling my appointment online was very easy. When I arrived in the store, it was moderately busy. The doctor was very knowledgeable and very friendly. The assistant, James was incredibly rude and arrogant. He adopted an exasperated and condescending tone and began speaking slowly as if speaking to someone who was of limited intelligence. Why was he so hostile to customers? All he cared about was getting your money and getting you out the door ASAP.
And for contact lenses, you can certainly get better prices elsewhere, but it is nice that you can get your contacts onsite if needed. The store has a great selection in eyewear.
You don't need to make an appointment, they run by mess schedule.
Andrew E Holzman, MD, FACS
Ophthalmologists, Laser Eye Surgery/Lasik
Tysons Corner, 7930 Jones Branch Dr Mclean, VA
Extremely comfortable, extremely friendly staff, very personable doctor. Extremely little discomfort. 20/15 vision 12 hours later. Worth every penny.
I am delighted with the care and treatment I received from TLC and Dr Holzman. After much looking around, talking with people, and researching doctors and treatments, I settled on custom wavefront LASIK from Dr Holzman. The entire experience was straight-forward, as the staff at TLC guided me through the process, worked with my regular eye doctor to ensure everything was all set, and performed the surgery. By the next afternoon, I had 20/20 in one eye and 20/25 in the other -- and I had very significant astigmatism and short-sightedness until that day! I'm delighted with the experience and would definitely recommend Dr Holzman...in fact, my wife is scheduled for a PRK treatment with him next month!
If you are a candidate for laser eye correction, call this man. Like.....NOW.
You arrive at TLC nervous, naturally. You are, in fact, about to have a bunch of funky medical stuff done to your eyeballs. However, the second you meet with Dr. Holzman you forget about all of that. He's super down-to-earth and answers all of your questions directly. He acts cool and collected because he's done a whole mess (i.e. THOUSANDS) of these procedures. He knows the results are going to be fantastic and he can't wait to show you.
I left the clinic completely floored by how easy the procedure was. It was nuts. One second we were talking about NCAA football (big ups to the U!) and the next the world got a whole lot less blurry. He also put on 'Sittin' On The Dock of the Bay' in the operating. Now I'm not saying I could've dozed off, but given the circumstances I was really relaxed, and that made the experience way easier.
I can't recommend Dr. Holzman enough. He masterfully performed my PRK and never left me confused about what needed to be done during any part of the experience. He even called me a few hours after my procedure to make sure I was ok. And the results? CRYSTAL CLEAR. It's to the point where it's so clear it's disorienting at first. For serious. I think the only way he could have given me better vision is if he equipped me to see into the future or through walls or something.
Dr. Holzman is a master of his trade and a cool dude. Go see him.
Was referred by a friend and was VERY cautious about getting LASIK done. Picking a superb LASIK Dr with many procedures under their belt was not difficult once I read about TLC and Dr Holzman. He did a great job and I am very very happy with his work. Made me feel at ease during the procedure and all the staff at TLC were fantastic and had a great way with people. Would highly recommend it ASAP!
I must say, this was by far the most amazing experience I have ever had at a doctors office. I have never had any surgeries before and the doctors were great at walking me through the steps of what to expect. The whole time while I was having LASIK done, I was astonished at what was happening. The prep time and surgery was so fast, I was shocked! It was blurry immediately after surgery and the next day I woke up and could see. It was hazy but expected. The next day I went and saw some family members that are considering it. My cousin has complete fear if anything touchs his eyes, even eye drops! I explained that I thought I was going to want to blink because I would think my eyes would be itchy from being open. I told him how cool it was and that my fears were easily relieved as soon as my eyes went numb and I put my trust in Dr. Holzman. My cousin is now getting excited about getting it done next year. It's been about 2 weeks now since my surgery and the haze has went away and I can see words I never seen before. Truly the best gift you can give yourself! Dr. Holzman has been great at following up with me and I recommend him to everyone I meet!
America's Best Contacts & Eyeglasses
Eyewear & Opticians, Optometrists, Ophthalmologists
916 Largo Center Dr Upper Marlboro, MD
I rarely ever write reviews but this place drove me to writing a negative review. I am going to give them 2 stars because the initial visit was smooth. There was virtually no wait time. I was able to get in and out fairly quickly. The agents were very helpful in picking out two sets of frames. I ordered on October 8th and was told the typical 7-10 days but could be sooner spill. Having done business here prior I knew the drill. I also knew it wasn't going to cost 69.99 for 2 pair of glasses at the end. Anyway, I was extremely patient I waiting until Oct. 23rd before even inquiring about the frames. I called and was told one pair had arrived. I was thinking in my head why wasn't I informed that even that pair had arrived! But ok...I go to the branch location Oct. 26th. That is 13-14 business days excluding sat and sun. and a possible holiday. They search for my glasses and tell me only one pair are there. I leave and was told I would be getting a call later that day from the manager. No call. I called back on Oct.28 only to get the run around. The manager first told me she would call me back in 30 minutes 4 hours later I call the store back. She gives me attitude saying that she didn't call back because she hadn't heard anything from the company who makes the glasses. That's when I finally had enough and called the corporate branch. The rep informed me that BOTH pair were shipped and should be there. Now a second order has to be created and yes that means another 7-10 business days before I see my second set of frames. But you best believe they have my money already! I will never EVER use them again. I had issues with my last order as well but I let it go. Do not use this company!
My family and I have been using America's Best for close to 10 years mostly because of the $70/ two frames deal.
In my experience, the process is very smooth. My glasses have always come on time and I appreciate the adjustment they do when you come to pick-up. The last time I ordered glasses, one of the staff went above and beyond to help me find frames that I would like, going to the back room, pulling out
My only complaint is that they can never seem to find my file (actual paper, not electronic) and they never seem to change their 59.99-69.99 selection. I saw frames that I got over 5 years ago there. However, the selection is fairly extensive so.
Had a great experience, will continue to go to this location.
Make sure when you come that there is more than one doctor seeing patients that day. We had an appointment and are still waiting an hour since getting the pre test, to see the one doctor that is here today.
Anne Arundel Eye Center
127 Lubrano Dr Annapolis, MD
Went here back in May because I had a severe case of Conjunctivitis. The staff was excellent in assisting me to get emergency same day appointments. I was truly in severe pain with my eyes and they were great every step of the way. Dr. Frank was very professional and I credit him with getting me back to normal. It took about 3 different visits of getting my eyes cleaned out, and things finally took a turn for the better. I am truly grateful to the whole staff for assisting me in my recovery!
America's Best Contacts & Eyeglasses
Eyewear & Opticians, Optometrists, Ophthalmologists
Bailey's Crossroads, 5503 Leesburg Pike Bailey's Crossroads, VA
horrible service. took my girlfriend and when checking out, they tried to tack on a bunch of charges without even asking like thinner lenses, anti glare coating etc. after i said no to everything, the worker tried to ignore me and kept saying she should get them. but she said no. then afterward the worker who was some old guy seemed pissed off and overcharged her an extra $15 for nothing. i'm going back to argue with them
I am not returning to this location.
I had a 1 pm follow-up appointment scheduled. I arrived at 12:50 and didn't go in for my exam until 1:40. That's right, I waited almost an hour for an appointment that took 3 minutes. Wanna know why? Because the office manager, an apathetic and bored dude that really should be working at Foot Locker or something, routinely sends walk-ins ahead of those with appointments. Even the optometrist, an outside contractor, complained about his management style. She also suggested that I complain to corporate and was honest about how speaking directly to him wouldn't be much help.
But I did speak to him and she was right. This dude was bored as hell, didn't make eye contact with me, and kept responding by saying that all doctors offices have long wait times and that I should always expect to wait for so long. Am I an idiot? It was my second doctor's office visit of the day and the first place I went to (a dentist) saw me within 10 minutes of my appointment time). We shouldn't become accustomed to bad service, we shouldn't expect to receive less that what we pay for.
Here's the kicker - in addition to being completely disregarded in terms of having made an appointment, when I told the office manager that he wasn't managing the place well, that people who make appointments deserve to be seen at the times that they schedule, and that I hoped that he was hearing me, his response was, "Oh yes, I'm hearing you - I have no choice but to." All while looking away from me. Seriously, this office manager is 100% the reason that that particular branch is run so poorly and I have no idea where his managerial skills come into play, other than counting money, filling out paperwork, and waiting to go home.
America's Best has great deals, its just as cheap as having insurance, but I really don't recommend this branch. Providing good patient care isn't important to them and my talk with the manager proved that. Also, the parking options are terrible.
They can't keep an eye dr. Every time I have come it is someone different.
I keep coming back because of the prices.
Most of the employees are miserable and rude.
Efficient and good customer service is not important to them.
I do not recommend this place at all and if you come bring a meal and a book because you WILL be here a long time. It is an hour and a half past my appt and I'm still waiting to see the dr.
If you have a chance to talk to a knowledgeable person, you will be just fine and probably get yourself some nice glasses at an affordable price. However, if you are unlucky and end up having to deal with a "helper"...get ready to be patient! They have a lot of staff walking around but they can't help you with anything. They can't sell you anything (only the managers can) and are very clueless about appointments, glasses, ordering contacts...pretty much everything!
Great deals for kids glasses!
Clean, quiet environment - a little unlike the America's Best in Colorado I have frequented in the past.
This group is very thorough and I felt very satisfied with the package I received for my son and the quality of work that came along with it.
There were a couple things I felt weren't as tight as they could have been between the communication of the reception team and the Dr we saw, but it really isn't even noteworthy.
All in all a good experience for my child by a very competent team.