THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Optometrists, Eyewear & Opticians
7700 Little River Tpke Annandale, VA
Hands-down THE best optometrist office in Northern Virginia! Great service, knowledgeable staff, and quality products/services at reasonable prices. Need a good optometrist in the DC/MD/VA area? Look no further than Galleria Optical.
Very friendly staff and great service. Got attention from then as soon as I walked in, and hardly any wait from filling out paperwork to exam to walking in. I've called after my exams with questions, and they were always helpful and if the question needed to be directed to the Doctor, the staff got back to me within an hour, which I have found to be rare for most Doctor's offices.
Dr. Chon was so nice and helpful in answering all my questions during the exam. She is intelligent and explains in simple terms so it is easy to understand. They also have a wide selection of glasses to choose from so it would be hard to choose just one. Definitely recommend!
I'm so glad I picked this optometrist for my eyes. Place is always bustling with customers which tells me that is a good sign that the service can be trusted. Staff is friendly and nice, always smiling. Dr Chon is very approachable, easy to talk to and explains a lot of things to me. The staff also patiently explained how the insurance works (being my first time) and when I went to collect my glasses, they refunded the extra money they accidentally charged which I'm totally unaware of.
Both the doctors here provide superb service. I been coming here for years and it's great to see their administrative staff are still here and providing excellent service. They have a large selection of frames and can custom make almost anything.
I saw Dr Chon for my annual eye exam + contact lens fitting. I made the appointment based on all the positive reviews and I was not disappointed. She is very friendly, knowledgeable and will take the time to answer any questions you may have. She is thorough with the exam and will explain every step of the way if your interested. The staff was also very helpful and pleasant to deal with from the initial phone call through the end of the office visit. I didn't need eye glasses but the pricing on the exam and contact lenses was competitive with other offices in the area. I would definitely recommend Dr. Chon to anyone looking for a good Optometrist.
Gene Sweetnam, OD PC
8951 Ox Rd Lorton, VA
Dr. Sweetnam and his staff are great. Glad to have them nearby.
My previous review was from a parent's standpoint/viewpoint. This review is from my own experience with Dr. Chang. My daughter had Dr. Sweetnam. Again, the staff were so friendly. They knew me by name when I walked through the door, and I was taken back to start the example promptly. My eyes are sensitive to everything!! So each test that is done during my exams are time consuming and frustrating. His support staff were so patient with me, allowing my eyes time to readjust and stop watering. This was very different from previous experiences, where I am rushed or the staff is frustrated with how sensitive my eyes are to light. The visit with Dr. Chang was great. She remembered seeing my daughter last year and asked about her. She took time to answer all of my questions about my eyes watering and allergies. She took the time to explain dry eyes to me and how the brain functions that leads to the excess eye watering. Amazing! I have had this issue for many many many years and no one in other practices really took the time to explain this to me, in medical terms that made perfect sense. She gave me a prescription for both the allergies and dry eyes. They are both working great and have lessened the problem. Overall, I am very pleased with both my experience and my daughter's experience with the doctors and staff. If you are looking for a friendly place, with a touch of southern hospitality , where they really care about your eye health and you as a person, check out this office!
Gaspar Maurice L MD
1635 N George Mason Dr Ste 100 Arlington, VA
Rude, sarcastic, and unfriendly. He doesn't take the time to explain things to you and is rushed and hurried. I won't be back to him.
I don't like going to the eye doctors, but I really like this one. I have diabetes so I have to get my eyes checked every year. They are very patient and caring. There are two Ophthalmologist in office and few optometrist so it can get very busy. When it does the front desk can forget things or who you are, but are better then other front desk offices.
Eyewear & Opticians, Optometrists
Georgetown, 1307 Wisconsin Ave NW Washington, DC
I popped the lens out of my ray-bans and could not for the life of me get it back in. They did it for me, free of charge, in under two minutes. Awesome customer service.
Went in originally looking for another pair of sunglasses to add to my collection. Finding the right pair is a slow process for me and the staff was very patient. I selected a pair of Oliver Peoples from there huge selection.
Since then I have been back several times to add to my collection. My most recent visit was to pick a replacement pair which they easily ordered for me over the phone, I tend to lose my glasses here and there.
The best in town- selection and craftsmanship!
I have been purchasing glasses for personal use for 10 years from international opticians in asia, europe, across the States and online. In my lifetime, I have never provided a 5 star rating to any business - regardless of the industry or my experience - because I always find my wild expectations are insatiable, the value for money is not on par, or I think of some very concrete ways of improving the business where I would profit.
Upon walking in, I was immediately greeted with sincerity. On a whim with no appointment, I went in to see a specific staff member I had spoken to over the phone. He was busy on the phone, but as soon as he was aware that I was waiting, he tactfully wrapped up the call, and in a matter of seconds, was free for me. This heightened sense of awareness and mindfulness is rare.
The knowledge of the staff here at Georgetown Optician is of a depth and breadth that will surprise you. They are true experts with technical, product, and process savvy. Their insights and efficiency are unmatched. Their proactive and casual disposition is inviting. The store's pup is awesome and relaxes the mood. It feels less like a store trying to sell you product ( of high quality) and more like a "knowledge or solutions center." They worked on my frames for free, and fixed it in a matter of seconds. Beyond that, they also recommended me to a few local stores that would address my very specific repair needs - with free insights into the service level and price points of each local store (they are very transparent and knowledgeable about their competitors) as well as with insight into general market conditions, materials, and eyecare adhesives. These insights would take years of experience to amass on your own. This was perhaps one of the most productive 3 minutes inside a retail store I have ever spent. For a man who has been subject to patiently waited for eons in fitting rooms while his lovely girlfriend tried half the store's collection, you can imagine my hesitation to frequent any retail space. But if you want to learn how a business should be run - any business - go in. A higher standard is kept here everyday.
Thinking freely: 1 small point of improvement on customer service that is uncommon in the US - but popular in Asia - would be to offer parched customers a beverage, tea, or hot/cold towel upon arrival. Addressing a small personal need (non-business related) before conducting business is a show of respect in other countries and conducive to spending. This is quite common in Asia and not too much of a stretch of the imagination to implement for the international crowd here in DC, but perhaps pricey with the amount of foot traffic on Wisconsin.
My highest compliments go to the owner and the entire staff. If you need glasses, stop your search and go here. If you do not wear glasses but are a student of business, go in. If you are a serial entrepreneur and are looking for ways to enhance your businesses, go in. My point is: find any reason to visit this store. You will quickly get a sense of what it is like to run a great firm and create an experience that is truly impressive.
When you go, ask for Pierce. He will make you feel welcome, handle your needs with efficiency, and you will leave with either a pair of glasses or with well-informed options/insights to keep you very happy.
Super friendly staff and took plenty of time helping me look for the perfect pair of aviators, with a lovely beagle baby greeter who gave me a sweet kiss!
Lots of high-end frames and sunglasses (no warby's though). I wish I could have found the perfect aviators I was looking for, but no go on this trip!
I will try again next time I'm in Georgetown!
Georgetown Optician is a product oriented company so it's essential to get people excited about their product and, they do! I've been browsing and shopping their stores for the past 4 years and I am always amazed on their employee's scope and depth of knowledge about their glasses. In addition to continuously improving product quality, Georgetown Optician has taken various steps to improve its responsiveness and its customer service capabilities, in line with its store-culture of treating customers as if they are friends visiting your home.
The combination of reliable unique glasses, and friendly staff keeps me coming back.
Glaser Stephen R, Md
15235 Shady Grove Rd Rockville, MD
Was THE WORST Doctor's office experience in my 43 years of life. My daughter's appointment was at 10:30am... we waited in the waiting room til after 11:30am. They took us back and did a 10 minute eye exam and sent us BACK in to the waiting room. At 12:45pm we were still waiting!!??
I finally walked out...my daughter was hungry for lunch and I could see that all the techs were leaving to eat.