THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Optometrists, Eyewear & Opticians
7700 Little River Tpke Annandale, VA
I'm so glad I picked this optometrist for my eyes. Place is always bustling with customers which tells me that is a good sign that the service can be trusted. Staff is friendly and nice, always smiling. Dr Chon is very approachable, easy to talk to and explains a lot of things to me. The staff also patiently explained how the insurance works (being my first time) and when I went to collect my glasses, they refunded the extra money they accidentally charged which I'm totally unaware of.
My husband and I saw Dr. Song for eye appointments and also worked with the staff to get new prescriptions and frames. Dr. Song was super friendly and very willing to take his time with us and explain everything in detail. In the past we have felt very rushed at our eye appointments, not here! They seem to really care about their patients and be invested in them.
I don't recommend this place. After being a patient of Dr. Song in the late 2000's, it was unfortunate that there was a fire in the shopping plaza which forced the store to close. Recently, I found the store relocated in Annandale and brought with me a $200 gift certificate I had prior to the fire. I was told that "gift certificates have expiration date", therefore, they won't honor it. I brought in the gift certificate with me to the store to show them that it is not statement of expiration. The sale representatives there don't seem to speak English fluently and couldn't articulate very well. Although I was excited to find them relocated, I will not return as a patient or customer.
Very friendly staff and great service. Got attention from then as soon as I walked in, and hardly any wait from filling out paperwork to exam to walking in. I've called after my exams with questions, and they were always helpful and if the question needed to be directed to the Doctor, the staff got back to me within an hour, which I have found to be rare for most Doctor's offices.
Dr. Chon was so nice and helpful in answering all my questions during the exam. She is intelligent and explains in simple terms so it is easy to understand. They also have a wide selection of glasses to choose from so it would be hard to choose just one. Definitely recommend!
Hands-down THE best optometrist office in Northern Virginia! Great service, knowledgeable staff, and quality products/services at reasonable prices. Need a good optometrist in the DC/MD/VA area? Look no further than Galleria Optical.
Gene Sweetnam, OD PC
8951 Ox Rd Lorton, VA
My previous review was from a parent's standpoint/viewpoint. This review is from my own experience with Dr. Chang. My daughter had Dr. Sweetnam. Again, the staff were so friendly. They knew me by name when I walked through the door, and I was taken back to start the example promptly. My eyes are sensitive to everything!! So each test that is done during my exams are time consuming and frustrating. His support staff were so patient with me, allowing my eyes time to readjust and stop watering. This was very different from previous experiences, where I am rushed or the staff is frustrated with how sensitive my eyes are to light. The visit with Dr. Chang was great. She remembered seeing my daughter last year and asked about her. She took time to answer all of my questions about my eyes watering and allergies. She took the time to explain dry eyes to me and how the brain functions that leads to the excess eye watering. Amazing! I have had this issue for many many many years and no one in other practices really took the time to explain this to me, in medical terms that made perfect sense. She gave me a prescription for both the allergies and dry eyes. They are both working great and have lessened the problem. Overall, I am very pleased with both my experience and my daughter's experience with the doctors and staff. If you are looking for a friendly place, with a touch of southern hospitality , where they really care about your eye health and you as a person, check out this office!
Dr. Sweetnam and his staff are great. Glad to have them nearby.
Gaspar Maurice L MD
1635 N George Mason Dr Ste 100 Arlington, VA
Rude, sarcastic, and unfriendly. He doesn't take the time to explain things to you and is rushed and hurried. I won't be back to him.
I don't like going to the eye doctors, but I really like this one. I have diabetes so I have to get my eyes checked every year. They are very patient and caring. There are two Ophthalmologist in office and few optometrist so it can get very busy. When it does the front desk can forget things or who you are, but are better then other front desk offices.
Eyewear & Opticians, Optometrists
Georgetown, 1307 Wisconsin Ave NW Washington, DC
Super friendly staff and took plenty of time helping me look for the perfect pair of aviators, with a lovely beagle baby greeter who gave me a sweet kiss!
Lots of high-end frames and sunglasses (no warby's though). I wish I could have found the perfect aviators I was looking for, but no go on this trip!
I will try again next time I'm in Georgetown!
I called here to ask if they carried two styles by Oliver Peoples. The man on the phone said "Yeah, we carry lots of Oliver Peoples, I don't know if we carry those specific styles, but you can come in and look." That is very poor customer service. I have been to this store several times and I knew they carried Oliver Peoples, and they do not have so many that you would not know, or be able to check, which styles you carry. When you charge between $200 to over $1000 for your products, you should provide better customer service.
If you want to be able to browse an amazing collection of eyewear -- then go to Georgetown Optician. The selection is stellar and the staff has an uncanny ability to pick the right frames for your face -- it's never been easy for me to find a flattering frame, but after about 20 minutes, I had about 6 to choose from -- the hardest part was narrowing it down to just one. Brent? (tall, blonde, affable, professional) helped me out. He worked with me for awhile & didn't stress when I told him I didn't intend on making my final selection immediately. He wrote down the frames I liked and wished me a wonderful day. The interaction was so helpful and stress-free. What I like most the utter lack of a hard sell. They salespeople are all relaxed and professional & they have faith in their products. I did return and I purchased a gorgeous Anne et Valentin frame & it's the best pair of glasses I've ever had.
I have been purchasing glasses for personal use for 10 years from international opticians in asia, europe, across the States and online. In my lifetime, I have never provided a 5 star rating to any business - regardless of the industry or my experience - because I always find my wild expectations are insatiable, the value for money is not on par, or I think of some very concrete ways of improving the business where I would profit.
Upon walking in, I was immediately greeted with sincerity. On a whim with no appointment, I went in to see a specific staff member I had spoken to over the phone. He was busy on the phone, but as soon as he was aware that I was waiting, he tactfully wrapped up the call, and in a matter of seconds, was free for me. This heightened sense of awareness and mindfulness is rare.
The knowledge of the staff here at Georgetown Optician is of a depth and breadth that will surprise you. They are true experts with technical, product, and process savvy. Their insights and efficiency are unmatched. Their proactive and casual disposition is inviting. The store's pup is awesome and relaxes the mood. It feels less like a store trying to sell you product ( of high quality) and more like a "knowledge or solutions center." They worked on my frames for free, and fixed it in a matter of seconds. Beyond that, they also recommended me to a few local stores that would address my very specific repair needs - with free insights into the service level and price points of each local store (they are very transparent and knowledgeable about their competitors) as well as with insight into general market conditions, materials, and eyecare adhesives. These insights would take years of experience to amass on your own. This was perhaps one of the most productive 3 minutes inside a retail store I have ever spent. For a man who has been subject to patiently waited for eons in fitting rooms while his lovely girlfriend tried half the store's collection, you can imagine my hesitation to frequent any retail space. But if you want to learn how a business should be run - any business - go in. A higher standard is kept here everyday.
Thinking freely: 1 small point of improvement on customer service that is uncommon in the US - but popular in Asia - would be to offer parched customers a beverage, tea, or hot/cold towel upon arrival. Addressing a small personal need (non-business related) before conducting business is a show of respect in other countries and conducive to spending. This is quite common in Asia and not too much of a stretch of the imagination to implement for the international crowd here in DC, but perhaps pricey with the amount of foot traffic on Wisconsin.
My highest compliments go to the owner and the entire staff. If you need glasses, stop your search and go here. If you do not wear glasses but are a student of business, go in. If you are a serial entrepreneur and are looking for ways to enhance your businesses, go in. My point is: find any reason to visit this store. You will quickly get a sense of what it is like to run a great firm and create an experience that is truly impressive.
When you go, ask for Pierce. He will make you feel welcome, handle your needs with efficiency, and you will leave with either a pair of glasses or with well-informed options/insights to keep you very happy.
I went to the new store on 14th St, in Logan Circle, to buy a pair of glasses. The selection of glasses was very good and I found the pair I wanted after browsing for a while.
That being said, the staff was a real disappointment. The woman who assisted me could barely do anything but snarl and look bored. The experience could best be described as going to a suburban mall and getting dissed by the minimum wage staff at a clothes boutique.
A big disappointment in that I won't have convenient neighborhood optician. Sorry, but I will buy my glasses where there is at least a minimal level of customer service.
Glaser Stephen R, Md
15235 Shady Grove Rd Rockville, MD
Was THE WORST Doctor's office experience in my 43 years of life. My daughter's appointment was at 10:30am... we waited in the waiting room til after 11:30am. They took us back and did a 10 minute eye exam and sent us BACK in to the waiting room. At 12:45pm we were still waiting!!??
I finally walked out...my daughter was hungry for lunch and I could see that all the techs were leaving to eat.