THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Eyewear & Opticians
12950 Highland Crossing Dr Herndon, VA
I went into this store to get an eye exam and glasses. Easy, right? I guess not. The staff was incredibly rude and not helpful at ALL- except the manager. She was very polite and helped me pick out my frames.
So, I get my prescription and the doctor tells me they can cut them today. Well, No, guess not- ALL of the technicians who can cut the lenses are off on Thursdays! I asked the girl at the front to call other stores, which she does after 10 minutes- nope, nobody is available.
Finally, they find someone to cut my glasses, and apparently it was very interesting because they all stood in the back and laughed. Whatever, I just want to see! I get my glasses, pay my $110, and go home. I examine them in my car in front of my house, and they are already broken- there is a crack in one of the lenses.
I call back, and as I tell them that the lenses are already cracking, the girl on the phone LAUGHED. Yes, she laughed.
I've been to this location three times and always received excellent eye exams. The exam has always been very thorough and unhurried.
It is the retail staff that is frequently less than stellar. At my most recent appointment, I left when one of the staffers was telling someone else that the glasses are overpriced. If the staff doesn't think people should buy the glasses at Hour Eyes, I'm going to take that as a hint. I will return for my annual eye exam though.
I've used this Hour Eyes when they were in Reston Town Center and by the Herndon Clock Tower. They recently moved to this new address. They have always been pleasant. They've always helped me find the best deal, not the most expensive deal.
I recently had a "work emergency" where I broke my glasses. They quickly replaced my frames at a very reasonable price. They replaced another frame, under warranty, a while ago.
I will continue to go to this Hour Eyes as long as I'm in the area.
5801 Duke St Alexandria, VA
Our initial visit to pick out glasses went very well. However, when we returned to pick them up, they were bent in several places, and the salesperson was unable to fix them. She stated she was trained to sell, not to repair. She got very angry and defensive, and said that the trained technician only worked from 10 to 4. Other eye places seem to have multiple trained technicians, at all hours, so this just floored me.
However, she assured me I could take the glasses to any Hour Eyes branch to have them fixed during those hours, or returned. This of course turned out to be a lie. I took them to the branch on G St NW and they were unable to handle it. I could not even do a return because apparently only general managers can perform returns from another branch, and the manager was out sick. Again, this is not the case at other eye places like Lenscrafters. You really get what you pay for. After a third visit to Hour Eyes, to finally return the apparently unfixable glasses, I have vowed never to go there again.
The winner of where my princess got her first pair of glasses!!! The staff is ok nothing extradornary. They asked me if I needed help I told them yes because I needed help still no help!!! Eventually when my daughter did find a pair it did not work out because they were only readers something that could have been avoided if I had help instead of smile and a nod. After that they could see I really did need help who knew? My daughter already picked out a couple cause I was hoping for the buy1 get 1 free deal. Everything from once I got help was smooth sailing. Found out they actually accepted my insurance so I got a real good deal!!! The sales rep that took my order said they would be ready Wednesday she called later and said she made a mistake and it would be ready Thursday no problem then they called Thursday to tell me they were ready and Friday to pick them up already. I hate being reminded of something I already paid for especially a day after pick up. We went in Friday and had them fitted that visit was ok and they gave my daughter a extra case!!! All in all it was just ok!!!
I was going to be a new customer--I live near this mall and am due for my yearly checkup, new glasses, and new contacts. When I looked up possible providers on the insurance website, this location came up as a possible choice. I called earlier in the week to book an appointment and the lady who answered asked if my insurance was through Davis vision--I told her I didn't think so, it was a medical card, and asked if she could check it out. She took my information and told me she would call back. She did--but yesterday and only to confirm an appointment for today. I asked her if she was able to confirm that my insurance would be accepted and she said she hadn't called and took my information again and AGAIN said she would check out my insurance and call me back. She never did.
I called today to speak with a manager and let them know I was cancelling my appointment for today and that someone who worked for them was not doing there job. She answered the phone with, "What do you want" (with an awful attitude and tone). I said, "Excuse me? I was calling to let you know that I was cancelling my appt and that someone on her staff was not doing their job and I was unhappy." She told me that "everyone is extremely busy". I asked if this was a normal attitude of a manager to let customers know that they won't provide a standard level of service--that it had been almost a week since my initial call and after having asked twice if my insurance would be accepted, the question was still not answered. And no, I would not be in because I still did not know if Hour Eyes accepted my policy.
After receiving this attitude from the manager today, it is no wonder that the store's employee does not do her job when the level of expectation is set so low.
Customer service no longer exists.
I had a very pleasant experience getting a new pair of glasses from Hour Eyes in Landmark Mall. A wonderful saleslady named Chante told me detailed information about what my insurance would cover, and then asked pleasantly, "Can I help you look for frames?"
Usually I will try and brush off people that ask to help me so that I can look in peace, but she seemed so darn genuine that I agreed. I am so glad I did! She must have brought me almost 30 different styles to try. She listened to my preferences and found me a great pair which was a bit more "stylish" than I probably would have picked out myself - but I love them!
She was straight up about what add-ons were worth it, and I felt I got a genuine deal from her. She made sure to answer all my questions, and her enthusiasm wore off on me. When I left I was so excited to pick up my glasses the next day.
They were supposed to be ready after 5:30, but at 2 PM they called me to let me know my glasses were ready. I headed over there and Chante was there again. She looked them over closely, and found that there was something off with them, so brought them to the back and asked me to come back in 10 minutes. I was happy to wait in order to get a good product.
I will definitely recommend this Hour Eyes to anyone looking for a good value on a nice pair of glasses.
I have been to other hour eyes locations in the past and since this was close to my work, I said why not. I made an appointment. I have worn eyeglasses and contacts for over 15 years and even had lasik surgery a few years back. The doctor was very helpful and knowledgeable. That being said, I have never met a more dysfunctional staff. I told them exactly what I wanted (same contacts I have been wearing for years). They messed up my order, I was using my flexible spending account debit card and they charged it several times. I was like it's ok, people make mistakes but with them, it was one thing after another. They didn't order the contact lenses trials as the doctor had ordered them to. They ordered the wrong lenses for me. They called and told me my order had arrived and I could come to pick it up. When I went to the store, no one knew what had happened. The ladies and gentleman behind the desk were busy gossiping while I was waiting patiently. I am an extremely patient person but it was just too much. Not only did they not care of the inconvenience they caused they weren't even sorry for it. I don't recommend this location unless the staff changes. They were high school kids or a little bit older and were not professional at all! I paid over 300 dollars for contacts and the eye exam and had a major headache. Never again! Take your business elsewhere!
Eyewear & Opticians
21031 Triple Seven Rd Sterling, VA
The name of this place should be "week and a half eyes" as their service time is nowhere near an hour. The people seem friendly and helpful, and we have gotten great prices on glasses for my daughter there, but it takes the forever to get the glasses made.
Not really thrilled with this particular location. There is ALWAYS a long wait and once you do finally get to speak with someone it is another LONG wait before you leave.
Very unfriendly, uncaring employees.
Do not feel customer service is even in their vocabulary.
I hate going in there.
They have some really cute frames, but it always takes forever.
The last time I was there, they also lost my glasses......... They let me pick out a replacement pair for free, but I had to wait another 2 weeks for those to come in.
There is also a lady there who is kind of rude. I've complained about her before, but her attitude doesn't change.
Optometrists, Eyewear & Opticians
Potomac Mills Mall Woodbridge, VA
I Took my son for my Dr Appointment and it was excellent and they helped my son choose the right glasses he was very happy and he love it we enjoy the visit and the service was excellent ,I will recommend friends to visit this office Dr in Potomac mills
My biggest complaint about this office is the poor customer service. My daughter and I sat and waited for 20 minutes for a sales associate to help us get the order for our glasses. I suggest putting a more organized process so that patients are not standing around waiting to order their glasses. Besides this Dr. Nyguen was wonderful!
Heloi Stark, OD
3900 Jermantown Rd Fairfax, VA
Scam! I have been going to Dr. Stark for three years and prior to this year have always liked her as an eye doctor, but after my recent appt. I will never go back and advise none of you to go either! My appt. lasted three hours for a basic checkup, mostly just waiting and no one would let me know what was going on or why I was having to wait so long even when I asked....3hrs! When I went to pay the guy taking my payment was very confused on how to calculate my insurance, which is basic vsp and I have had for all three years. Then I have a call back 3 weeks later telling me that they need to charge me an extra $50 because te doctor forced me to try on different contacts even though I told her I wanted to stay with mine, and ended up staying with them. The office has truly gone down hill and I would very strongly advise not going--even if some of the older reviews are saying she is good, because I would have agreed with them until my last visit!
I just recently had first visit at Dr. Stark's office (Visual Image Eyecare Associates) -- I've dealt regularly with optometrists my entire life; Dr. Stark spent the most time with me in exam, capturing my history, answering my questions and concerns, and she has a delightful personality to boot. Her thoroughness was impressive; her staff was friendly and detail-oriented; they did not "hurry" me in and out when choosing glasses, they were very helpful in finding me the right frames. They handled my insurance and did their best to find the "best deal" for my choices. I've since received my glasses; I am a very happy client. It's been a long time since I've been in any medical office where the doctor/staff spent so much time with me. 5 stars from this four-eyed yelper, I highly recommend!
She is a really, really great and thorough doctor. She takes her time with you and really seems to care that you are comfortable and happy - she'll even take time to help you choose frames and give you her opinion. That may seem silly, but if you go to the Hour Eyes type places, the difference is absolutely night and day. I have stayed with her despite moving from the area because I doubt I'll find anyone better.
As others mentioned, her staff is professional and helpful as well. And she has a very, very, very clean office!
Edit: I just went again for my annual appointment, and remain confident in my 5-star rating. She is simply wonderful. I typically order my contacts through another vendor, but they more or less matched the price, so I ordered from her office this time. Once again, she was thorough, she always engages me in conversation, and is just so thorough and competent. Her staff has always been extremely professional to me as well, and this time was no exception. I live far from the office now, and I still take the time to drive out to Fairfax to go see her - that's how good she is.
I am so impressed with the level of care I received at Dr. Stark's office. Not only was the staff patient (as I spent a half an hour trying on frames) but they were also friendly and kind. Dr. Stark's explanations were thorough and she patiently answered all of my many, many questions. Excellent experience all around.
I absolutely adore Dr. Stark - she's super nice, engaging and most importantly a great eye doctor. I've had problems trying to make contact lenses work for me and she was able to find me the perfect pair - FIRST TRY.
The office staff is also very friendly and helpful with figuring out insurance questions. Great selection of high end (as well as reasonably priced) frames and sunglasses too.