THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Eyewear & Opticians, Accessories
5330 Western Ave Chevy Chase, MD
Went in here looking for a pair of sunglasses, and was sorely disappointed by the quality of customer service. The staff attitude was essentially that they were doing me a favor by offering sunglasses for sale -- even basic stuff like asking simple questions was met only with a shrug of the shoulders and lack of willingness to help, eventhough the store was empty (and really I'm a dude so I'm really not that high maintenance...).
Quite frankly, you'll get more helpful customer service picking an ice cream flavor around the corner than you will finding a pair of $250 sunglasses here. They have a relatively good selection and nice store (very open), but neither of those is any good if you don't have a good staff. Head elsewhere.
Hands down the best eye glass boutique in the Metro area! I love Ben and Brandi. They are so attentive, kind, and honest. I am a picky shopper and when it comes to fashion for my face (eh, em...glasses) I take weeks to make a decision. They were so patient and so pleasant, and most of all gave genuine feedback on how the frames looked, and what would take me to the look I wanted. I've gone to another high-end boutique, and they were not either honest or not able to understand what would look best on my face. Ilori is the best! I trust them and enjoy them. Give it a try, you won't be disappointed.
The staff are all very friendly. (I think I met all three.) I really really like Brandi(sp?) and she was great at helping me pick some flattering frames. Brandi will amaze you.
Unfortunately the lenses weren't very good. Apparently they can't get my (lowish) prescription right unless I pay extra for the highest refractive index lenses in the "HD" package. Also, they only have one staff member who is comfortable manipulating/shaping frames, and according to my optometrist she doesn't know what she's doing anyway, which is kind of a problem for a high-end shop - who wants to pay a lot for friendly service that can't fix anything?
In short, come here if you want sunglasses; don't bother for prescription.
We had a great experience at Ilori last weekend. I was a bit anxious walking in because my husband and I were looking a bit frumpy but the staff was incredibly helpful and we each ended up getting new sunglasses. I'm planning to go back for my prescription glasses.
Ilori used to have a great selection. I guess it is still ok. It is better than most places around DC.
They take FOREVER to get prescription glasses made. I was told 7-10 business days, but that did not happen. I was especially annoyed that they didn't have the lab send the glasses straight to me when it became clear that it would take more than 7-10 business days.
I am giving Ilori extra stars because Jesus is really helpful and honest. However, the woman that works there is rude and acts like she is completely put out by having to help people. When I called to double check that my glasses were ready when promised (which was a good thing because they were not), she was extremely rude and acted like I was a huge bother. Sorry, I just want to be able to see...
Ilori is not a bad place if you need sunglasses and you get Jesus to help you. For prescription, take your money somewhere else.
Eyewear & Opticians, Optometrists
923 F St NW Washington, DC
Sophia and Rodney are great. I moved here 3 years ago and I am really picky about my glasses. I have not been able to find anyone who carried quality glasses AND LET YOU USE INSURANCE!!!! They were awesome. And so reasonably priced. I recommend them to anyone who cares about what they wear EVERYDAY ALL DAY like me!
Idoc knows customer service. Each interaction has been polite, friendly and honest. I met Rodney a few years ago, and also had wonderful exchanges. He's irreplaceable, but everyone there is friendly and helpful.
The new store manager is Stephanie and she is wonderful! I arrived slightly after hours due to incorrect hours posted on line by a 3rd party. She answered the door with a smile and warmth that made it feel like a friendly neighborhood optician. She popped in new lenses on a wire frame -a which is not easy to do. She did it with a smile and focused effort to meet my needs. Idoc rocks!
Full disclosure: I did not buy glasses here.
BUT! I needed my pupillary distance (PD) measured for some glasses I had already ordered online. My eye doctor charges an additional $50 for this measurement when you're not buying glasses from them, so I started hunting around for a place that did it for free. iDoc is the place! Not only did they measure my PD for me, but they were also so very nice and friendly! The store is beautiful, well lit, and their frame selection looked very good. The two employees in the shop when I was there were both attentively assisting other customers who looked very pleased with the service.
I must say if I hadn't already ordered these other glasses online, I would have shopped here and I highly recommend it!
Great experience! Yes they can be a little pricey--- but I imagine that's an issue with what your insurance covers and what it doesnt. However Dr. Rezvani was thorough friendly, and knowledgeable. Her staff was equally gracious and helpful even after I decided to purchase my hardware elsewhere. I am a big fan and intend to use iDoc optical so long as they take BCBS!
iDoc is a beautiful office in a convenient location. I have been going here annually for years, and it's always a pleasant experience. The front office staff is organized and courteous, and I have never had to wait long. Dr. Rezvani herself is a gem. She is gentle and explains everything she is doing. She never makes me feel rushed, and she takes time to make sure I understand my choices, and answers all my questions patiently. She always follows through, and remembers what we talked about previously, even if I haven't been in for a while. It's so rare to have a really good experience with a medical office from start to finish. I'm really grateful for iDoc and Dr. Rezvani.
Eyewear & Opticians
1240 F St NW Washington, DC
I saw the great reviews on Yelp for Insight Opticians and decided to check this place out. I have been looking for new glasses because the ones I have currently don't fit my face well. The second I walked into the door I could tell this was going to be a great experience. I was greeted with smiles from both Tony and Yolanda (the staff) and I could immediately see how well their glasses complemented their faces. I knew that I had found the right place.
I have a very narrow face so my options are very limited (sizes 41-44) and there were a few selections to choose from. Since I wanted more options than the available selection, Yolanda had me go onto the website for LA eyeworks and see which style I liked and told me to only choose sizes 41-44. I returned to the store with pictures of my selections. Yolanda found me a pair that was the same style but a different color and I loved everything about the style except for the color. She was able to order a blue pair for me (Howser of LA eyeworks). I am excited to have a well-fitting pair of glasses and I could tell how well they fit my face. Yolanda and Tony were very helpful.
Although the glasses here are pricey, they are very generous. I asked them about any possible student discounts and because I asked in a friendly way, I was given a 10% discount on my total. In addition, there is a second pair of glasses that I am interested in that is brand new and the first shipment is only coming in a few weeks. I asked if I could get a discount by buying 2 pairs (the one I bought already and the brand new style) and Tony told me that he would help me out when the new shipment arrives. I will update this review as my glasses arrive and after I check out the new style. If you are looking for a great place to get your glasses, this is it! This is pricey, but I felt it was definitely worth it.
I had a completely difference experience from the first reviewer. One of the first questions I asked was could they take a digital pic of me so I could see how I looked in the frames I'd chosen and they told me they didn't have one.
The store wasn't busy but neither associate offered to help with my frame selection initially. I had to ask for help. The service I got on all my visits wasn't "individual," even though they had either one customer or no other customer in the store.
Their frames are as pricey as Blink's but I will go back to Blink, or to Virginia Burton in Georgetown (again), when I need my next pair of glasses. Actually, now that I have thought about Virginia Burton, let me recommend her unreservedly. She has a wonderful eye and devotes all her time to your selection process.
i have been a long time fan of Blink, afterall, they sold me my last pair of glasses (ic! berlin) which i love and which have been impossible to replace. what i love about Blink is that you go there and they look at you and hand you a pair and you love the pair of glasses.
since i was looking for something to replaced my ic! glasses now (after four years) and i had hear about some other german glasses brand mykita, i gave insight a try (Blink doesn't sell mykita). and Tony who was helping me was great. He was a lot of fun, even took a picture of me with the one pair I really liked so that I could get some additional feedback. And like Blink the help and support was excellent. They didn't wait for you to find the pair you like, but aren't afraid to point you into a different direction than you had planned to go. if you are in the market for a pair of new glasses give Insight a try. they will put a smile on your face with their fun and great service, and in addition put a pair of new glasses on your nose.
I am a value buyer...which often translates into me being somewhat cheap...after visiting a ridiculously priced store on P street where the salespeople were rude, I found Tony at Insight. The first sign that Tony was the man to go to for glasses is the fact that he owns more than 20 pair of glasses and regularly rotates about 10 pair. I've been back twice for minor refitting where I bent the metal frames (which by the way have super cool German engineering) and it's been a perfect experience each time...Tony just replaced the Mykita case I lost.
Needed glasses for the first time in my 33 years on the planet. Went to two other stores, and this was the place. Tony was super-helpful, and he and Yolanda (who wasn't there on my return trips, though also very helpful) found me some frames that look good on me and are a little more, uh, forward than the standard eyewear around DC. Exactly what I was looking for. They had to nudge me a bit, but I ended up with glasses that I'm truly happy to wear every day.
Eyewear & Opticians
10101 Colesville Rd Silver Spring, MD
We had a blast! My husband and I went in for contact lens exams and had an excellent time. Dr Lazerow was very knowledgeable and was able to see each of us immediately. Once the exams were finished, Judy and Colleen did an excellent job assisting us with our insurance and the purchase of contacts and new lenses for our glasses. iGlasses has the ability to adjust lenses on site, so we were able to walk our with the correct prescriptions in our glasses that day (our lenses were in stock). The contacts came in promptly within the next two days. This was a huge plus, as some places can take one to two weeks to send your glasses out to a lab and order contacts. Overall a very positive experience and very glad I made an appointment here!
This is great place. Feels great to support a small business. You can book appointments and fill out your paperwork ahead of time. Dr. Schwartz is excellent and everyone who was there was so helpful. They didn't over sell and got me what I needed! Would go back for sure!
FANTASTIC customer service!! I've known the owners for about 8-10 years (they used to have a place in Cabin John Shopping center - David Opticians) and they are so accommodating and helpful. Dr. Schwartz is also very thorough with the eye exams. I've also seen their other doctor and he is also great.
Also, it's best to call them for an appointment, but you can walk in and see if there is availability - cute little shop!
Love love love their glasses selection. Can't get any better customer service than this place--went to MyEyeDr a couple of times--wasn't as pleased as I am at this place! It's worth your time and every penny. Can't get better customer service than this place!
P.S. Not to mention - they are open on SUNDAYS...a huge plus! 10am-1pm (you can make an appointment to see the doctor too!)
I came into iGlasses not having any idea of what was really in style and what would suit my face.
Heidi pulled many frames off the wall and I started trying them on. She offered excellent advice. She understood that I wanted to look up to date and in style but not too trendy. Lots of frames to choose from an excellent advice what more could you ask for?
From start to finish a true 4.5 star experience. The receptionist ( a guy... I believe his name was Christian...) when I called up was so friendly on the phone. I felt like I was talking to a best friend. He helped me settle all of my insurance issues and walked me through the whole process. Encouraging me to call back if I had any more questions. When I went into the store, I met the young man. Also very very friendly in person.
The Doctor here, Doctor Kelner is such a trip. He is SO funny. And old man who loves what he does. And he's sharp as a tack. He started off by telling me that we were gonna spend some time together and make sure we got things right. I did tell him the horror story of my "America's Best" experience where they gave me the wrong Base Curve for my contacts and it felt like they were sucking on my eye the entire time, and we couldn't figure out what was wrong. He spent the most time an optometrist has ever spent with me. I didn't even budget that much time in my schedule! But it was good, he was thorough. He cracked jokes, he tested different contacts , he was just very considerate.
I cant say that it was a completely perfect experience. Dr. Kelner wanted me to try a new brand of contacts. I should have stuck firm on keeping to Accuvue as other contacts have upset my eyes. But he says that his whole family wears this type of contact and he pulled out statistics about oxygen permeation and other contact facts. The contacts he gave me ended up bugging my eyes. So I had to go back and I'm back to my Accuvue. Never again will I try another contact. It's just not worth it.
The customer service when I went back, Heidi, was also fantabulous. I don't know where they get their employees from, but they need to keep on doing what they're doing. Everybody seems to love working in the store and are super friendly and accommodating.
Also, Dr. Kelner came out and talked to me and ensured that I had a trial contacts that worked for the time being as I ordered my Accuvue contacts. Another round of amazing service from Dr. Kelner. He really cared about me getting the right contact. He's just top notch.
I found this place on Yelp through it's glowing reviews. I'm super happy that I get to experience and leave the same.
I Care Doctor
Eyewear & Opticians
15426 New Hampshire Ave Silver Spring, MD
The doctor got my prescription way wrong and after waiting for weeks for my glasses, it's still not right. But I can't stomach going back there. So, I'm just going to try and prevent others from making the same mistake as me!
So far so good.....no issues here. Fair price a great doctor friendly staff. Good price on two new sets of lenses for my existing frames that I love and I purchased recently. No pressure on the upselling and the selection of men's frames looked fantastic. Much better than stores in Bethesda fo sho!!!!!! It does take 2 weeks for delivery but I am a patient man. Assistant Yennifer looks just like Selena Gomez......go see her!!!!!! Is the only eye store around for miles and miles.....
I would not ever use these people. They are incompetent to say the least. The eye doctor did not measure my perscription correctly. They have had to remake my glasses 3 times and this is going on four. They do not have staff who are trained to fit glasses. Instead of heating them around the temples they bend them back and forth till they snap. They deliver "brand new glasses" with scratches to you and try to blame it on the lap being inferior. They are the worst business I have ever been too!!! Use anyone else to get your glases. I would give them less than one star if possible. Oh and on top of it they are rude about their mistakes.
Ten minutes after I arrived, I was finally greeted and asked to sign in, which I already did, ten minutes ago.
An hour after my scheduled appointment, I was finally seen by the optometrist.
After the exam, she told me to have a seat and the front desk will print out my prescription and check me out.
Twenty minutes later, I approached the desk and asked them if they could check me out because I've been here for an hour and a half now and they said "sorry I didn't know you were waiting."
Now many of you are probably thinking, maybe they were busy?
No, this was not the case. I've been to far more busier offices and have never experienced such a lack of customer service.
I will say, the optometrist was nice and informative.
You have patience to spare and don't mind an incompetent front desk then by all means, otherwise save yourself the headache and time.