THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Eyewear & Opticians, Accessories
5330 Western Ave Chevy Chase, MD
Went in here looking for a pair of sunglasses, and was sorely disappointed by the quality of customer service. The staff attitude was essentially that they were doing me a favor by offering sunglasses for sale -- even basic stuff like asking simple questions was met only with a shrug of the shoulders and lack of willingness to help, eventhough the store was empty (and really I'm a dude so I'm really not that high maintenance...).
Quite frankly, you'll get more helpful customer service picking an ice cream flavor around the corner than you will finding a pair of $250 sunglasses here. They have a relatively good selection and nice store (very open), but neither of those is any good if you don't have a good staff. Head elsewhere.
The staff are all very friendly. (I think I met all three.) I really really like Brandi(sp?) and she was great at helping me pick some flattering frames. Brandi will amaze you.
Unfortunately the lenses weren't very good. Apparently they can't get my (lowish) prescription right unless I pay extra for the highest refractive index lenses in the "HD" package. Also, they only have one staff member who is comfortable manipulating/shaping frames, and according to my optometrist she doesn't know what she's doing anyway, which is kind of a problem for a high-end shop - who wants to pay a lot for friendly service that can't fix anything?
In short, come here if you want sunglasses; don't bother for prescription.
I walked in Ilori without even knowing about this company, let alone I had no appointment.
My goal was to find sunglasses with a particular design on the frames that I could convert into eyeglasses. The design I wanted is a bit rare, not popular in the US and only certain designers made frames with it. I walked in, asked about a particular brand and told Brandii what I was looking for. She immediately began to pick out a number of frames for me to try. I picked some variation of what I wanted as well while walking around the store simultaneously. She saw what I picked out and brought other suggested frames that fell in that category as well.
She sat with me while I tried on each pair. I felt her feedback was spot on. She gave opinion about how the glasses looked on my face, what colors were best and she helped me to narrow down the decision.
I really appreciate a sales person who has a sense of style and opinion because it is hard to decipher what looks best and what you just...like.
Brandii informed me of the process for ordering prescription and gave me a coupon for a discount for my future lenses....For now I am enjoying the shades. They look marvelous and unique! My Miu Mius are perfect!
After buying several pairs of sunglasses here over the years, I finally pulled the trigger on eyeglasses!
I got a cute Chanel pair for about $900 all in, which isn't too bad for a decent pair. Brandii was wonderful as always. She is super helpful and genuine, but also puts you at ease. I wish more of the high-end retail on this strip (I'm looking at you, Jimmy Choo) had service half as great.
I've been wearing the new glasses for about 6 months now with no issues. They also took their time fitting the frames to my face, so they sit comfortably and straight.
Eyewear & Opticians, Optometrists
923 F St NW Washington, DC
Had a great experience here getting an eye exam and contact lens fitting (both of which were very thorough). The staff was helpful, did all the leg work with my insurance company and were eager to supply me with sample lenses until my new ones came in the mail.
Great, so accommodating. These days I feel like customer service is just out the window. But not here. They had my glasses ordered super speedy, and gave me a discount. They also fixed a faulty contact prescription and faxed it to me ASAP when I needed it. Lastly, after wearing my glasses for about a week and realizing they didn't fit quite right and were slipping down the bridge of my nose, they fixed them free of charge and were very fast, as usual.
I would highly recommend.
This place is amazing. Dr. Rezvani is incredibly thorough, nice, patient, and friendly. Rodney spent over an hour with me helping me find the perfect frames. Everyone could not have been nicer or more helpful. This was the best eye care experience I have ever had.
I have been getting eyeglass and contact exams, eyeglasses, and contracts from this store for the last 4 years. The staff (esp. Rodney) is exceptionally helpful - way more than would be expected. I would note that the eyeglasses carried by the store are generally designer and so if you are trying to spend the minimal amount for glasses - this isn't the store for you (I recommend Costo for that).
The two doctors I have seen here are also super helpful and friendly. A big plus is that they can handle VSP (supplemental eye care plan common for federal employees) directly - so you don't have to file for your own reimbursement (they get paid directly by VSP).
Can't say enough nice things about this store. I have moved offices so that I am further away from the store but still go out of my way to go here.
I love the eye doctor here and the glasses selection cannot be beat. It's pricey, so I looked around at other stores for frames, but the quality and selection at iDoc truely is better. I've had my glasses for over five years, so if you divide the price by the number of days I've worn them, the price isn't as big a deal.
I also love the eye doctor- she takes really good care of me and is extremely patient (I hate eye exams!).
The doctor and the store deserve all five stars!!
Eyewear & Opticians
1240 F St NW Washington, DC
I am a value buyer...which often translates into me being somewhat cheap...after visiting a ridiculously priced store on P street where the salespeople were rude, I found Tony at Insight. The first sign that Tony was the man to go to for glasses is the fact that he owns more than 20 pair of glasses and regularly rotates about 10 pair. I've been back twice for minor refitting where I bent the metal frames (which by the way have super cool German engineering) and it's been a perfect experience each time...Tony just replaced the Mykita case I lost.
I saw the great reviews on Yelp for Insight Opticians and decided to check this place out. I have been looking for new glasses because the ones I have currently don't fit my face well. The second I walked into the door I could tell this was going to be a great experience. I was greeted with smiles from both Tony and Yolanda (the staff) and I could immediately see how well their glasses complemented their faces. I knew that I had found the right place.
I have a very narrow face so my options are very limited (sizes 41-44) and there were a few selections to choose from. Since I wanted more options than the available selection, Yolanda had me go onto the website for LA eyeworks and see which style I liked and told me to only choose sizes 41-44. I returned to the store with pictures of my selections. Yolanda found me a pair that was the same style but a different color and I loved everything about the style except for the color. She was able to order a blue pair for me (Howser of LA eyeworks). I am excited to have a well-fitting pair of glasses and I could tell how well they fit my face. Yolanda and Tony were very helpful.
Although the glasses here are pricey, they are very generous. I asked them about any possible student discounts and because I asked in a friendly way, I was given a 10% discount on my total. In addition, there is a second pair of glasses that I am interested in that is brand new and the first shipment is only coming in a few weeks. I asked if I could get a discount by buying 2 pairs (the one I bought already and the brand new style) and Tony told me that he would help me out when the new shipment arrives. I will update this review as my glasses arrive and after I check out the new style. If you are looking for a great place to get your glasses, this is it! This is pricey, but I felt it was definitely worth it.
I had a completely difference experience from the first reviewer. One of the first questions I asked was could they take a digital pic of me so I could see how I looked in the frames I'd chosen and they told me they didn't have one.
The store wasn't busy but neither associate offered to help with my frame selection initially. I had to ask for help. The service I got on all my visits wasn't "individual," even though they had either one customer or no other customer in the store.
Their frames are as pricey as Blink's but I will go back to Blink, or to Virginia Burton in Georgetown (again), when I need my next pair of glasses. Actually, now that I have thought about Virginia Burton, let me recommend her unreservedly. She has a wonderful eye and devotes all her time to your selection process.
I'm not sure why Yelp filtered my review, so I am putting it up again.
Yolanda (the owner) and Tony are first-rate! Beautiful frames, a wide range of prices--you're sure to find something you'll like.
I stopped by Insight during my lunch hour because I had a minor problem with a set of eyeglasses. They took care of the problem right away, and didn't charge me, even though I didn't buy the glasses there. They also tightened the glasses for a better fit. I was very touched by their kindness.
Eyewear & Opticians
10101 Colesville Rd Silver Spring, MD
Just returned from a visit to iGlasses @ Four Corners and cannot say enough about the service, selection and professionalism!
A fantastic choice of great styles and brands. Judy and David (owners) were delightful, very knowledgeable and willing to take plenty of time and gave excellent advice.
In addition, the shop is beautiful and a much-needed improvement to the Woodmoor Shopping Center!
I will recommend to all of my friends and family.
Great experience. Doc was very thorough. I felt I got a great exam that was easy and quick but covered all the bases.
The eyeglass selection was really great. Be prepared to pay a little more but you are getting much better quality and style than at a big box or chain.
They took my insurance for the exam and explained patiently any extra options (dilation) I could pay out of pocket for. I took one extra exam option and did not feel pushed to pay for anymore.
I feel I made a very good informed choice with iGlasses. I knew all the options without feeling pressured to purchase them. The sign of an effective and hopefully long-standing establishment.
I walked in and the store was crazy busy. Judy asked me if I wouldn't mind waiting and this was totally fine since I was 20 minutes early. I went next door, got a coffee, and then came back. They were ready to help me in minutes. I went back, saw the eye doctor, he gave me my prescription and then the fun started. I worked with Colleen and Judy to find glasses that fit my new hair cut. Judy, as previously stated, pulled out the perfect pair in about 30 seconds flat. In love!!! Also, Colleen spent a lot of time talking with me about what insurance covered, what they didn't, when iGlasses' discount would be better or insurance's would be. I could not ask for nicer staff! The parking is iffy in the front, but there is tons in the back of the strip. Couldn't give higher praise for iGlasses if I wanted to! Go there!!!
I get my eyes checked at Bethesda Vision Care (BVC) but this year I wasn't liking any of their frames they were suggesting (not to mention -- their price tags). So I decided to pop into iGlasses during my lunch hour on one of my work-from-home days. I had wonderful service from Judy who offered up a bunch of frames and helped me decide on my final pair. She listened to me explain the types of frames I had at home (to avoid similar or duplication) and also took the feedback I gave her on the frames she was handing me to help narrow down our choices as we were going through the process. She also helped me find some new hip sunglasses. Their frame selection is very nice, hip and on trend. They had a "free frame with purchase of Rx lenses" special so I didn't pay much attention to the cost of the frames but when I was in there before I noticed they had a wide range from simple to luxury.
The best thing is they had my lenses in stock and were able to grind them down and put them in my new frames while I waited. I was in and out in less than 1 hour. Happy as can be. I also ordered some contacts as well. I don't wear them often so BVC wouldn't mail them to me because I was ordering such a small quantity -- which means I had to make a separate trip out to Bethesda to pick them up. Thankfully iGlasses is just down the street from me so I can go pick them up when my sunglasses are finished.
This place is horrible. I called and asked for an emergency appointment. I explained that I needed an emergency appointment that day because I was going out of town for an extended period of time the next day. I explained what my vision plan benefits were and what I needed. Several times.
I arrived at the appointment. I was 10 minutes late because the company provided directions were wrong. Both the receptionist and secretary were on facebook and not working. They barely acknowledged my presence.
Next, I waited for the owner to resolve the customer service complaints of two other customers, (one had ordered glasses a month ago and not received them nor was she able to contact anyone at the store who knew what happened to her order),
When the eye doctor was finally able to see me, I was told that I could have an eye exam, but not a contact lenses exam. ms. Schwartz advised me to have an eye exam that day and then go elsewhere for a contact lenses exam. That did not make sense to me. Why would I pay twice for an eye exam? I thought a contact lenses exam was an expanded eye exam anyway?
Money appeared to be the real issue here. If I had the money to pay $80.00 + dollars out of pocket, a contact lenses exam was available. But because I did not and insisted that they use the $100.00 contact lenses stipend provided by my insurance company, the contact lens appointment suddenly became unavailable.
This place seems more like an advertisement for a dating site than an optical shop. Not professional or organized at all.
I Care Doctor
Eyewear & Opticians
15426 New Hampshire Ave Silver Spring, MD
The doctor got my prescription way wrong and after waiting for weeks for my glasses, it's still not right. But I can't stomach going back there. So, I'm just going to try and prevent others from making the same mistake as me!
Ten minutes after I arrived, I was finally greeted and asked to sign in, which I already did, ten minutes ago.
An hour after my scheduled appointment, I was finally seen by the optometrist.
After the exam, she told me to have a seat and the front desk will print out my prescription and check me out.
Twenty minutes later, I approached the desk and asked them if they could check me out because I've been here for an hour and a half now and they said "sorry I didn't know you were waiting."
Now many of you are probably thinking, maybe they were busy?
No, this was not the case. I've been to far more busier offices and have never experienced such a lack of customer service.
I will say, the optometrist was nice and informative.
You have patience to spare and don't mind an incompetent front desk then by all means, otherwise save yourself the headache and time.
So far so good.....no issues here. Fair price a great doctor friendly staff. Good price on two new sets of lenses for my existing frames that I love and I purchased recently. No pressure on the upselling and the selection of men's frames looked fantastic. Much better than stores in Bethesda fo sho!!!!!! It does take 2 weeks for delivery but I am a patient man. Assistant Yennifer looks just like Selena Gomez......go see her!!!!!! Is the only eye store around for miles and miles.....
I would not ever use these people. They are incompetent to say the least. The eye doctor did not measure my perscription correctly. They have had to remake my glasses 3 times and this is going on four. They do not have staff who are trained to fit glasses. Instead of heating them around the temples they bend them back and forth till they snap. They deliver "brand new glasses" with scratches to you and try to blame it on the lap being inferior. They are the worst business I have ever been too!!! Use anyone else to get your glases. I would give them less than one star if possible. Oh and on top of it they are rude about their mistakes.