THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Eyewear & Opticians, Accessories
5330 Western Ave Chevy Chase, MD
We had a great experience at Ilori last weekend. I was a bit anxious walking in because my husband and I were looking a bit frumpy but the staff was incredibly helpful and we each ended up getting new sunglasses. I'm planning to go back for my prescription glasses.
I love sunglasses but paying for nice ones hurts. Since I wear them daily, especially on my face and usually my eyes I think it is ok to spend more for designer glasses.
I found a pair I liked but the design caused my hair to get caught in the arm. Design or design flaw? Either way I was bothered enough after 3 months to come back to the store to see what could be done. I expected them to either tell me to get out and swat me with a broom on the way or nicely give my contact info for the parent company.
Neither. The lady looked, saw the problem and exchanged them.
You might save 10% online but who knows if the online things are legit. I was happy when I bought them and happier now knowing that I can buy there without worry. Plus they have a sweet return policy if I had decided that I hated them. That's what brought me there in the first place. So far I have bought 3 pairs and have been happy with everything
Ilori used to have a great selection. I guess it is still ok. It is better than most places around DC.
They take FOREVER to get prescription glasses made. I was told 7-10 business days, but that did not happen. I was especially annoyed that they didn't have the lab send the glasses straight to me when it became clear that it would take more than 7-10 business days.
I am giving Ilori extra stars because Jesus is really helpful and honest. However, the woman that works there is rude and acts like she is completely put out by having to help people. When I called to double check that my glasses were ready when promised (which was a good thing because they were not), she was extremely rude and acted like I was a huge bother. Sorry, I just want to be able to see...
Ilori is not a bad place if you need sunglasses and you get Jesus to help you. For prescription, take your money somewhere else.
Went in here looking for a pair of sunglasses, and was sorely disappointed by the quality of customer service. The staff attitude was essentially that they were doing me a favor by offering sunglasses for sale -- even basic stuff like asking simple questions was met only with a shrug of the shoulders and lack of willingness to help, eventhough the store was empty (and really I'm a dude so I'm really not that high maintenance...).
Quite frankly, you'll get more helpful customer service picking an ice cream flavor around the corner than you will finding a pair of $250 sunglasses here. They have a relatively good selection and nice store (very open), but neither of those is any good if you don't have a good staff. Head elsewhere.
Eyewear & Opticians, Optometrists
923 F St NW Washington, DC
Great service! The doctor provided a very thorough examination and made sure I had no questions before leaving. The staff is incredibly helpfuyl, particularly Rodney! I am very pleased with the service I received at IDoc Optical.
I've been getting eye exams since I was 5, I've been wearing glasses since I was 7, and contacts (gas permeable, not disposable) since I was 12. So with way more experience then I like to admit I have, I can say this place is great. Everyone was very friendly, professional, and knowledgeable. The doctor gave me a very thorough exam, and while it was lengthy, you only get one set of eyes, so I'd rather she do the best job possible.
Also, when it comes to contacts, especially the ones I wear, you want to go to the smaller private places - not Hour Eyes - because they are far more capable of providing you with a proper lens fitting exam. Again - you're putting these things in your eyes, make sure they are right.
Finally, I agree that the frames at the store are on the pricey side - great styles but yes pricey. I had a great time exploring the styles and getting advice from a stylish staff. But the real great thing was, when all was said and done, they understood when I told them I couldn't afford their frames and wrote down my prescription so I could take it to a box store and get cheaper glasses. When the staff is that friendly and understanding, you know you've walked into a great place.
I've been wearing glasses/contacts since age 9 and I've always been lucky to have had only the best ODs. Until IDOC. IDOC has scarred me for life. I will be filing a complaint with the Better Business Bureau and the DC Board of Optometry.
TL;DR: This place is a sham and the doctor is a quack. IDOC only cares about your money. Dr. Rezvani pushes one brand of contacts; even after I told her they give me horrible migraines, she simply gave me more samples from the same brand. Those samples FELL APART IN MY EYES. It was incredibly painful and took me an hour to flush all the pieces out.
I first had my appointment with Dr. Rezvani 6 weeks ago and I still don't have new contacts. I'm on the last pair in my old prescription, just praying that I don't lose them before my new ones get here. So begins my saga:
-1st appt: Dr. Rezvani tells me to try some brand of dailies, even though I tell her I am perfectly happy with my Acuvue Oasys. She gives me some samples, claiming that they are the best on the market. On my way out, Rodney tells me that IDOC offers the best pricing for the brand so I should be sure to order from them when I decide.
-2 hours after I put in the contacts, my eyes start itching like crazy. No matter how much I blink, the lens won't focus and I feel them scratching on my eyeballs. An hour after that, I develop horrible migraines. I try the contacts again for the next two days with the same results.
-I call to schedule a follow-up with Teela.
-I show up on time for my follow-up, but Teela tells me that no doctor is in and that someone probably called me. I tell her that no one called me, double-checking my phone. She responds "that's weird" and walks away.
-Meanwhile, I make over ten calls to the place to check on my glasses, which I ordered during my first visit. (I was told that they'd be ready in 5 business days, but did not get them until after a month and numerous strongly worded calls.) Every time I call either Rodney or Teela tells me someone will call me back in 10-15 minutes, but no one ever does.
-Since they've already charged my insurance, I call yet again to schedule a follow-up. At the appointment, I tell the doctor about the migraines and pain. She claims that my eyes are just dry, but I say I've never experienced this before. I ask to stick with Acuvue. She again pushes the same brand on me, but a different version. She says she didn't like the previous version either (I guess they are no longer the best on the market?). I also complain to her about Teela and Rodney. She seems to care and apologizes profusely.
-Two hours after I put them in, the contacts again become too irritating to bear. I try to take them out, but they won't come out. My eyes get incredibly painful when I blink; I can barely open my eyes and everything becomes blurry. I call my husband over, who tells me that the lenses seem to have broken apart in my eyes. I rub and rinse out my eyes, but some pieces get stuck in the back, under the eyelid. An hour and a pair of very red eyes later, I am free.
-I call back and ask for an Acuvue prescription. They claim they only have samples in the one brand, but that the doctor can write me a prescription for Acuvue. They keep trying to "call me back later," but at this point I've mentioned that I'm a litigator and tell them that I will not be hanging up until my issue gets resolved.
-I get the prescription via email and type in the order for 1800 contacts. The site (and a customer service representative) informs me that the prescription is impossible; Acuvue does not make lenses in the prescribed base.
-I call the next day. Teela and Rodney both tell me that they will call me back. I tell Teela and Rodney this is urgent because I have no contacts left. They both suggest stopping by to pick up some samples in their brand. I tell them to tell the doctor that they fell apart in my eyes. After I call back the third time, I again refuse to hang up until I talk to the doctor. She acts apologetic and says she will fix the prescription. I finally get the corrected prescription and place my order at 1800 contacts.
I have not yet received my order, and because I didn't get Acuvue samples, I have no ideas if the new prescription will work for me. I wish I'd heeded the 1-star Yelp reviews before I stupidly allowed them charge my insurance.
Teela and Rodney need to be fired. They are nice to you as long as they think they can trick you into giving this place more money and buying their brand. Once they realize you're not falling for their fake act, they find no reason to do their jobs. Every time I walk past the store it is empty. I question the integrity of a doctor who continues to employ these people when she's been made aware of their ineptitude. I also question the competence of a doctor who pushes only one brand of contacts and cannot get prescriptions right.
If you value your eyes, your time, your sanity, or your money, avoid this place like the plague.
Had a great experience here getting an eye exam and contact lens fitting (both of which were very thorough). The staff was helpful, did all the leg work with my insurance company and were eager to supply me with sample lenses until my new ones came in the mail.
What to do when my glasses were lost? Call every place in town to try to get a new pair STAT. I was stoked to find an optician open until 7pm, with a hip selection of frames. But I should've known I-Doc was too good to be true...
The exam seemed a bit much for my healthy eyes (3 sets of drops and an hour long? Really?), but okay, thorough is good. The sales people were friendly enough - maybe because they kept showing me the $400 frames - fine, I know rent is steep in Penn Quarter. But then I-Doc forgot to order my frames! 5 days and 2 messages later, finally they confess my glasses were never ordered. ARGH!
There's a price for convenience I guess. Next time I'll go through Yelp to find more reliable service...
Eyewear & Opticians
1240 F St NW Washington, DC
Needed glasses for the first time in my 33 years on the planet. Went to two other stores, and this was the place. Tony was super-helpful, and he and Yolanda (who wasn't there on my return trips, though also very helpful) found me some frames that look good on me and are a little more, uh, forward than the standard eyewear around DC. Exactly what I was looking for. They had to nudge me a bit, but I ended up with glasses that I'm truly happy to wear every day.
Really like this place. Wonderful, wonderful staff!
I am a value buyer...which often translates into me being somewhat cheap...after visiting a ridiculously priced store on P street where the salespeople were rude, I found Tony at Insight. The first sign that Tony was the man to go to for glasses is the fact that he owns more than 20 pair of glasses and regularly rotates about 10 pair. I've been back twice for minor refitting where I bent the metal frames (which by the way have super cool German engineering) and it's been a perfect experience each time...Tony just replaced the Mykita case I lost.
i have been a long time fan of Blink, afterall, they sold me my last pair of glasses (ic! berlin) which i love and which have been impossible to replace. what i love about Blink is that you go there and they look at you and hand you a pair and you love the pair of glasses.
since i was looking for something to replaced my ic! glasses now (after four years) and i had hear about some other german glasses brand mykita, i gave insight a try (Blink doesn't sell mykita). and Tony who was helping me was great. He was a lot of fun, even took a picture of me with the one pair I really liked so that I could get some additional feedback. And like Blink the help and support was excellent. They didn't wait for you to find the pair you like, but aren't afraid to point you into a different direction than you had planned to go. if you are in the market for a pair of new glasses give Insight a try. they will put a smile on your face with their fun and great service, and in addition put a pair of new glasses on your nose.
I had a completely difference experience from the first reviewer. One of the first questions I asked was could they take a digital pic of me so I could see how I looked in the frames I'd chosen and they told me they didn't have one.
The store wasn't busy but neither associate offered to help with my frame selection initially. I had to ask for help. The service I got on all my visits wasn't "individual," even though they had either one customer or no other customer in the store.
Their frames are as pricey as Blink's but I will go back to Blink, or to Virginia Burton in Georgetown (again), when I need my next pair of glasses. Actually, now that I have thought about Virginia Burton, let me recommend her unreservedly. She has a wonderful eye and devotes all her time to your selection process.
Eyewear & Opticians
10101 Colesville Rd Silver Spring, MD
My review only concerns Dr. Bruce Lazarow. I do not have experience with any of the other professionals at this business. I called this business intially to make an appoint with Dr. Schwartz...the person answering the phone abruptly told me that I didn't need to see an opthalmologist unless I had a diagnosed vision problem and that an optometrist was fine. He suggested Dr. Bruce Lazarow and my son and I showed up for our appt. 15 mins early to get paperwork done, etc. Dr. Lazarow came out of his exam room to fetch us at the appropriate appointment time without introducing himself. Once we sat down in his exam room the first words out of his mouth were advising us that he had taken the liberty to check our insurance and found out that we don't have any. He told us that out of three patients that he was to see who had coverage with United Health Care, he wan't able to establish coverage for any of them, including my son. He added that United Health Care had already gone "under" in the District of Columbia and it was only a matter of time before they also went bust in Maryland. He kept telling us that our son's insurance couldn't be verified on his office hardware. It's understandable that people want to get paid for their services, so I offered to call United Healthcare right in front of him and verify our coverage, which I was sure of. Prior to my offer, he had suggested under his breath that we take a seat back out in the waiting area and try to clear this up on our own. It's not until I assured him that it would take only a few minutes to get United Healthcare on the phone that he agreed. I called UHC from the exam room, got a rep on the line who confirmed my son's coverage and then I handed the cellphone to Dr. Lazarow to confirm on his own. He proceeded to ask the UHC rep the same questions that I had and got affirmative responses just as I had -- our son had insurance for vision, there was no copay/deductible for the exam, and that they reimbused at the rate of $65 for an exam. He didn't seem satisifed and continued to ask random questions like, "I don't understand how I am supposed to bill, can you tell me again". After sitting through this for more than was reasonable, I began to get the picture.... Dr. Lazarow wasn't crazy about the reimburseable rate and had better/ more highly compensatable visits to fullfill. If that isn't the reason, then the only other logical explanation for this kind of behavior is incompetence. Is there any other reason why Dr. Lazarow acted in this fashion. I wonder how many of his other patients were greeted and grilled in this fashion?? There is often denial of discrimination when things like this occur but if economical discrimination wasn't the culprit, was there something else about an African American young man accompanied by his mother coming in for a routine eye exam that led to us being treated this way? I'll leave that conclusion up to you..... I can only say that I hope this isn't routine exam practice for Dr. Lazarow. It's infuriating to show up to an appointment and follow all reasonable protocol, go beyond reasonable protocol and be treated in this way. What was he thinking??
Allow me to describe my experience.
I went to this doctor because I had extremely dry, itchy, and bloodshot eyes and had had them for several weeks. On the phone, I was told that I needed a "medical" exam and that it would be covered by insurance. That sounded good to me so I made the appointment.
I came in and began filing out paperwork at the behest of the women behind the desk (I don't actually know what her name was). While I was filling out my paperwork, she answered a phone call and began being extremely rude to the person on the line. This person clearly did not speak very good English, because the woman began speaking to her in Spanglish in an increasingly loud and rude voice. Eventually, she was close to yelling. At this point, a man came from the backroom and she said, "CAN YOU TALK TO THIS PERSON?!"
The man takes the phone and also begins speaking to the person in Spanish. Meanwhile, the woman begins muttering to herself (audibly -- she may have been speaking to me) something along the lines of, "How many times do I have to say it? If you're gonna live in this country, you should speak English..."
Then the man from the backroom says to the person on the other end of the line: "Oh, you don't speak Spanish? What language do you speak?"
I'm not sure what language the person did end up speaking but I don't think it really mattered for the intents of my review. I was just so appalled at the rudeness of the woman. Why would she assume that someone speaks Spanish just because they have a foreign accent? Their are thousands of different languages in the world, ma'am. Additionally, I can't think of any excuse for her excessive rudeness to this person, which was clearly due to that person's ethnicity.
However, I still needed to see the doctor, so I went in to see Dr. Schwartz. This was the second part of my horrible experience (albeit not quite as bad as the lady who answered phones). Dr. Schwartz listens to my symptoms and tells me that she thinks I need a contact lens exam, not a medical exam, and that it would be $125. This was pricey for me, but I was desperate for help (my eyes have been horrible lately), so I agreed.
As soon as I agreed, she immediately began telling me about how her lazy ex had failed to help her daughter out with an exam that was scheduled for the next day, so she had to leave as soon as possible.
She called out to the secretary (the woman who was rude to the person on the phone) and says, "Is this my last patient of the day?!"
The secretary: "No."
The doctor: "Okay, well I have to leave and she needs a contact lens exam." (Presumably these take longer than medical exams).
The secretary: "Well, she didn't tell me that!" (in very nasty tones).
I was so appalled that they had this conversation right in front of me! It made me feel so unwelcome, and I was told by that same lady that I needed a medical exam. How was I supposed to know what kind of exam I needed? You guys are the eye experts. I just told you my symptoms and you put me down for a certain type of appointment. Geez.
The rest of the exam was very uncomfortable. I may have been reading into it because I felt so unwelcome, but I felt as though Dr. Schwarz was impatient with me whenever I had a question. Also I am myopic (very near-sighted), and so when she had me without any vision aids it was hard for me to see while I was walking around and I felt like she was irritated with me when she was telling me to sit in a certain place, etc., and I was walking there slowly. I just felt SO rushed and felt as though she wanted me out so quickly.
In the end, the contact lens examination was useless. She didn't change my prescription. She just looked at my eyes, checked pressure, etc., and told me I needed some special eyedrops. I'm not really sure why the contact lens examination was necessary (presumably the part where she saw that my eyes were bloodshot was actually a medical test), but I don't know about that. All I know is I paid $125 to sit there for an hour with 2 of the most unwelcoming people I have ever met.
I walked in and the store was crazy busy. Judy asked me if I wouldn't mind waiting and this was totally fine since I was 20 minutes early. I went next door, got a coffee, and then came back. They were ready to help me in minutes. I went back, saw the eye doctor, he gave me my prescription and then the fun started. I worked with Colleen and Judy to find glasses that fit my new hair cut. Judy, as previously stated, pulled out the perfect pair in about 30 seconds flat. In love!!! Also, Colleen spent a lot of time talking with me about what insurance covered, what they didn't, when iGlasses' discount would be better or insurance's would be. I could not ask for nicer staff! The parking is iffy in the front, but there is tons in the back of the strip. Couldn't give higher praise for iGlasses if I wanted to! Go there!!!
We had a blast! My husband and I went in for contact lens exams and had an excellent time. Dr Lazerow was very knowledgeable and was able to see each of us immediately. Once the exams were finished, Judy and Colleen did an excellent job assisting us with our insurance and the purchase of contacts and new lenses for our glasses. iGlasses has the ability to adjust lenses on site, so we were able to walk our with the correct prescriptions in our glasses that day (our lenses were in stock). The contacts came in promptly within the next two days. This was a huge plus, as some places can take one to two weeks to send your glasses out to a lab and order contacts. Overall a very positive experience and very glad I made an appointment here!
Great experience. Doc was very thorough. I felt I got a great exam that was easy and quick but covered all the bases.
The eyeglass selection was really great. Be prepared to pay a little more but you are getting much better quality and style than at a big box or chain.
They took my insurance for the exam and explained patiently any extra options (dilation) I could pay out of pocket for. I took one extra exam option and did not feel pushed to pay for anymore.
I feel I made a very good informed choice with iGlasses. I knew all the options without feeling pressured to purchase them. The sign of an effective and hopefully long-standing establishment.
I Care Doctor
Eyewear & Opticians
15426 New Hampshire Ave Silver Spring, MD
The doctor got my prescription way wrong and after waiting for weeks for my glasses, it's still not right. But I can't stomach going back there. So, I'm just going to try and prevent others from making the same mistake as me!
Ten minutes after I arrived, I was finally greeted and asked to sign in, which I already did, ten minutes ago.
An hour after my scheduled appointment, I was finally seen by the optometrist.
After the exam, she told me to have a seat and the front desk will print out my prescription and check me out.
Twenty minutes later, I approached the desk and asked them if they could check me out because I've been here for an hour and a half now and they said "sorry I didn't know you were waiting."
Now many of you are probably thinking, maybe they were busy?
No, this was not the case. I've been to far more busier offices and have never experienced such a lack of customer service.
I will say, the optometrist was nice and informative.
You have patience to spare and don't mind an incompetent front desk then by all means, otherwise save yourself the headache and time.
So far so good.....no issues here. Fair price a great doctor friendly staff. Good price on two new sets of lenses for my existing frames that I love and I purchased recently. No pressure on the upselling and the selection of men's frames looked fantastic. Much better than stores in Bethesda fo sho!!!!!! It does take 2 weeks for delivery but I am a patient man. Assistant Yennifer looks just like Selena Gomez......go see her!!!!!! Is the only eye store around for miles and miles.....
I would not ever use these people. They are incompetent to say the least. The eye doctor did not measure my perscription correctly. They have had to remake my glasses 3 times and this is going on four. They do not have staff who are trained to fit glasses. Instead of heating them around the temples they bend them back and forth till they snap. They deliver "brand new glasses" with scratches to you and try to blame it on the lap being inferior. They are the worst business I have ever been too!!! Use anyone else to get your glases. I would give them less than one star if possible. Oh and on top of it they are rude about their mistakes.