THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Eyewear & Opticians, Accessories
5330 Western Ave Chevy Chase, MD
I walked in Ilori without even knowing about this company, let alone I had no appointment.
My goal was to find sunglasses with a particular design on the frames that I could convert into eyeglasses. The design I wanted is a bit rare, not popular in the US and only certain designers made frames with it. I walked in, asked about a particular brand and told Brandii what I was looking for. She immediately began to pick out a number of frames for me to try. I picked some variation of what I wanted as well while walking around the store simultaneously. She saw what I picked out and brought other suggested frames that fell in that category as well.
She sat with me while I tried on each pair. I felt her feedback was spot on. She gave opinion about how the glasses looked on my face, what colors were best and she helped me to narrow down the decision.
I really appreciate a sales person who has a sense of style and opinion because it is hard to decipher what looks best and what you just...like.
Brandii informed me of the process for ordering prescription and gave me a coupon for a discount for my future lenses....For now I am enjoying the shades. They look marvelous and unique! My Miu Mius are perfect!
We had a great experience at Ilori last weekend. I was a bit anxious walking in because my husband and I were looking a bit frumpy but the staff was incredibly helpful and we each ended up getting new sunglasses. I'm planning to go back for my prescription glasses.
Went in here looking for a pair of sunglasses, and was sorely disappointed by the quality of customer service. The staff attitude was essentially that they were doing me a favor by offering sunglasses for sale -- even basic stuff like asking simple questions was met only with a shrug of the shoulders and lack of willingness to help, eventhough the store was empty (and really I'm a dude so I'm really not that high maintenance...).
Quite frankly, you'll get more helpful customer service picking an ice cream flavor around the corner than you will finding a pair of $250 sunglasses here. They have a relatively good selection and nice store (very open), but neither of those is any good if you don't have a good staff. Head elsewhere.
The staff are all very friendly. (I think I met all three.) I really really like Brandi(sp?) and she was great at helping me pick some flattering frames. Brandi will amaze you.
Unfortunately the lenses weren't very good. Apparently they can't get my (lowish) prescription right unless I pay extra for the highest refractive index lenses in the "HD" package. Also, they only have one staff member who is comfortable manipulating/shaping frames, and according to my optometrist she doesn't know what she's doing anyway, which is kind of a problem for a high-end shop - who wants to pay a lot for friendly service that can't fix anything?
In short, come here if you want sunglasses; don't bother for prescription.
I love sunglasses but paying for nice ones hurts. Since I wear them daily, especially on my face and usually my eyes I think it is ok to spend more for designer glasses.
I found a pair I liked but the design caused my hair to get caught in the arm. Design or design flaw? Either way I was bothered enough after 3 months to come back to the store to see what could be done. I expected them to either tell me to get out and swat me with a broom on the way or nicely give my contact info for the parent company.
Neither. The lady looked, saw the problem and exchanged them.
You might save 10% online but who knows if the online things are legit. I was happy when I bought them and happier now knowing that I can buy there without worry. Plus they have a sweet return policy if I had decided that I hated them. That's what brought me there in the first place. So far I have bought 3 pairs and have been happy with everything
Eyewear & Opticians, Optometrists
923 F St NW Washington, DC
Love this place. I didn't get an eye exam, just to buy glasses after experiencing the worst MeEyeDr place ever. Great frames, awesome staff and a great experience. I'll keep returning!
I've been wearing glasses/contacts since age 9 and I've always been lucky to have had only the best ODs. Until IDOC. IDOC has scarred me for life. I will be filing a complaint with the Better Business Bureau and the DC Board of Optometry.
TL;DR: This place is a sham and the doctor is a quack. IDOC only cares about your money. Dr. Rezvani pushes one brand of contacts; even after I told her they give me horrible migraines, she simply gave me more samples from the same brand. Those samples FELL APART IN MY EYES. It was incredibly painful and took me an hour to flush all the pieces out.
I first had my appointment with Dr. Rezvani 6 weeks ago and I still don't have new contacts. I'm on the last pair in my old prescription, just praying that I don't lose them before my new ones get here. So begins my saga:
-1st appt: Dr. Rezvani tells me to try some brand of dailies, even though I tell her I am perfectly happy with my Acuvue Oasys. She gives me some samples, claiming that they are the best on the market. On my way out, Rodney tells me that IDOC offers the best pricing for the brand so I should be sure to order from them when I decide.
-2 hours after I put in the contacts, my eyes start itching like crazy. No matter how much I blink, the lens won't focus and I feel them scratching on my eyeballs. An hour after that, I develop horrible migraines. I try the contacts again for the next two days with the same results.
-I call to schedule a follow-up with Teela.
-I show up on time for my follow-up, but Teela tells me that no doctor is in and that someone probably called me. I tell her that no one called me, double-checking my phone. She responds "that's weird" and walks away.
-Meanwhile, I make over ten calls to the place to check on my glasses, which I ordered during my first visit. (I was told that they'd be ready in 5 business days, but did not get them until after a month and numerous strongly worded calls.) Every time I call either Rodney or Teela tells me someone will call me back in 10-15 minutes, but no one ever does.
-Since they've already charged my insurance, I call yet again to schedule a follow-up. At the appointment, I tell the doctor about the migraines and pain. She claims that my eyes are just dry, but I say I've never experienced this before. I ask to stick with Acuvue. She again pushes the same brand on me, but a different version. She says she didn't like the previous version either (I guess they are no longer the best on the market?). I also complain to her about Teela and Rodney. She seems to care and apologizes profusely.
-Two hours after I put them in, the contacts again become too irritating to bear. I try to take them out, but they won't come out. My eyes get incredibly painful when I blink; I can barely open my eyes and everything becomes blurry. I call my husband over, who tells me that the lenses seem to have broken apart in my eyes. I rub and rinse out my eyes, but some pieces get stuck in the back, under the eyelid. An hour and a pair of very red eyes later, I am free.
-I call back and ask for an Acuvue prescription. They claim they only have samples in the one brand, but that the doctor can write me a prescription for Acuvue. They keep trying to "call me back later," but at this point I've mentioned that I'm a litigator and tell them that I will not be hanging up until my issue gets resolved.
-I get the prescription via email and type in the order for 1800 contacts. The site (and a customer service representative) informs me that the prescription is impossible; Acuvue does not make lenses in the prescribed base.
-I call the next day. Teela and Rodney both tell me that they will call me back. I tell Teela and Rodney this is urgent because I have no contacts left. They both suggest stopping by to pick up some samples in their brand. I tell them to tell the doctor that they fell apart in my eyes. After I call back the third time, I again refuse to hang up until I talk to the doctor. She acts apologetic and says she will fix the prescription. I finally get the corrected prescription and place my order at 1800 contacts.
I have not yet received my order, and because I didn't get Acuvue samples, I have no ideas if the new prescription will work for me. I wish I'd heeded the 1-star Yelp reviews before I stupidly allowed them charge my insurance.
Teela and Rodney need to be fired. They are nice to you as long as they think they can trick you into giving this place more money and buying their brand. Once they realize you're not falling for their fake act, they find no reason to do their jobs. Every time I walk past the store it is empty. I question the integrity of a doctor who continues to employ these people when she's been made aware of their ineptitude. I also question the competence of a doctor who pushes only one brand of contacts and cannot get prescriptions right.
If you value your eyes, your time, your sanity, or your money, avoid this place like the plague.
Caveat Emptor! Overall, a very, very mediocre, sad, disappointing retail experience. A Dilbert comic strip comes to life.
Initially, there was a brief glimmer of sunshine trying to peek through the dark gray cloud of 'dumb management.' I am still amazed at their attitude regarding customer service. They are petty. And cheap. As far as I am concerned they epitomize the decline of retail in general and customer service, specifically.
Apparently, they are confident enough in their prospects that they are willing to alienate a customer (who, as a family, buys 4 pair of glasses every 2 years) over a lousy $10 eyeglass case. Frankly, It would not surprise me if they were out of business within 12-18 months.
It started out well enough. My wife has just started wearing glasses (grudgingly). She had bought one pair last summer and as noted above, our insurance pays for two pair; we went in just before the end of the year so as not to lose the benefit. We browsed the store and found the selection to be generally limited and fairly expensive with a slant towards a few big 'name' brands and/or what I call the 'German/Japanese architect' look-angular/edgy. That being said, my wife found a pair of frames that she liked (Persols), they happened to be on-sale and we bought them. All good.
They called 2-3 weeks ago and said they were ready and I went to pick them up for my wife on Wednesday morning. The same gentleman that sold them to us helped me again. As before, he was very helpful and courteous. Additionally, he graciously agreed to handle a minor adjustment on my own glasses (not bought there). I sat down; he found my wife's glasses, handed them to me in a plastic padded sleeve and started on my glasses. There was a woman sitting at a computer (the doctor?), she hadn't said anything up to this point--maybe a little chitchat.
My glasses only took a minute or two. He mentioned that he wanted the wife to come back so he could adjust them on her. Will do, I said. As I stood up I realized that he had not put the glasses into an eyeglass case (they were still in the plastic sleeve thing). Thinking it was just an oversight, I asked for a case and noticed just a slight hesitation-and a quick glance to the woman and he said 'I don't think that there is a case for that pair.' Hmmm. Strange. I repeated the request for a case.
Then, the woman stands up and says something like: 'the pair you bought was discontinued and we don't have any cases for them.' Okay, not my problem (I thought) so, how about a case? She went over to a display case, opened the drawer below (filled with cases) and did a perfunctory glance-over and said again: 'we don't have any cases for the pair that you bought. They must have given them all away.' Who, I said, was 'they?' 'My employees,' she said. She realizes that her lame explanation is not working and then says, 'I'll look around for a case and if I find one, I'll give you a call.' I'm thinking: 'you have got to be kidding me. I don't want to come back- for a case.' Then says, 'if your wife has a case laying around the house, she can use that.' Oh, do you mean the case that she got when she purchased her other pair - you know, the one they GAVE her? No, actually, she doesn't have a case lying around. You know why? Because, the only case she has happens to have a pair of glasses in it. Ditto for me.
Now, it starts to get a little tense. I am incredulous. I mean, who in the world has EVER left the eyeglass shop with a brand-new pair of glasses without case for them? So what if all of the cases that are in the drawer belong to another pair. Are you going to sell them all today? You don't have any with your name emblazoned on them?
Perhaps you could again sneer and emphasize the fact that as they were discounted/discontinued we don't deserve a case. Perhaps just intimate, AHEM, the cases are reserved for the people who, well, pay more for their glasses. By the way, did I mention that even though they were on sale, they charged our insurance company the full retail value for the frame? With lenses, the total retail cost of the glasses was $708.00! The nerve. A case? For those? What do you want for $708.00?
It is becoming quite apparent that she IS NOT going to give me a case. The situation has turned into a test of wills, I'm feeling like I'm in an alternate, hostile retail universe. Last ditch effort - I say: 'I think it is totally unacceptable to buy a pair of glasses and to not receive a case-are you really going to jeopardize losing a client over a stupid case?' She just looked at me, kinda' shrugged her shoulders and walked away.
On the way out the door I stop and say we won't be back except to have the glasses adjusted-that is, as long as that's included in the price. I exit.
Actually, I lied. We aren't going back. Ever. Well, that's a lie, too. We will go back -when they go out of business. We will go and buy glasses for 10 cents on the dollar - as long as they include a free case.
The Idoc shop on F Street between 9th and 10th Streets in Washington, DC, is to be avoided. Rodney is the man there. Rodney is a con artist.
I went in to get a nose pad fixed and was conned into believing that I had to buy a pair of 420 dollar glasses. A few days later, I went back to Sears, where I bought my old glasses, and had the nose pad fixed for free.
I tipped the man 10 dollars as a thank you.
Keep away from Idoc. Save money!
If you don't want to read my novel then just read this: the other reviews are nearly a year old and you should take your money and patience elsewhere.
I began searching for an eye doctor in dc as I needed new contacts and knew my prescription was due for an update. I read the yelp reviews and decided idoc would be the best and most convenient place to work and home. I scheduled an appointment for a weekday morning figuring I could get in and out. Not the case. There was only one doctor on site (unclear if there are more on other days) and with last minute "emergency" patients I had to wait a significant amount of time until I was seen. They did apologize and waiting is to be expected in a doctor's office but it did not set the tone well. The one shining star in the place is the gentleman who mans one of the front desks. He is friendly and accommodating.
This has little to do with the quality of the place but rather the type of people you may encounter if you go here. Once you have seen the doctor, they dilate your eyes and seat you at either receptionist desk waiting 15-20 minutes until it has taken full effect. As most know, it blurs your nearsighted vision so you have no choice but to sit there and wait (no reading, no iphone) you actually have to sit there with your own thoughts. So, I'm sitting there minding my own business, and a woman comes up to the other desk and starts speaking to nice receptionist. I don't pay her any particular mind but the store is a wide open space, there is no privacy, she's standing maybe 2 feet from me, and talking about her health insurance for everyone to hear. Out of nowhere, she turns to me and goes, "Do you think this is interesting?" I balk and her and reply, "excuse me?" she says rudely, "you just seem so interested in our discussion" and returns to speaking. So I say loudly, "wow you have got to be kidding me". What I'm thinking is: listen crazy lady I'm not just sitting here to ease drop on your conversation, I can hardly see you! I was dumbfounded and annoyed. On her way back to see the doctor, I let the bottom of my sandal covered in city grime slide over her handbag. Extremely immature and unacceptable, I know, but I was slightly blind and fuming. The nice gentleman was so apologetic and dumbfounded himself - I reassured him he had nothing to apologize for as she is clearly insane.
Last rant I promise: With two receptionists you would think they could stay on top of something as simple as a customer's trials coming in. They cannot. I was told it would take a few days for the trials to come in. I schedule a follow-up appointment for two weeks later because the doctor wants to see how I like the lenses at which point we can order a year supply. I wait a few days, then a few days more, and finally its the day before my follow-up appointment. I receive a call reminding me about said appointment and I was like are you kidding me?! Where are my damn trials? It's not necessarily idoc's fault the shipment took so long but it is their fault that a) no one ever followed up with me to say that my particular contact was on back-order and it would take x number of days/weeks to arrive and b) they lost track of the fact that I had not received those trials but still reminded me about a useless appointment - it is clear they only care about the bottom line as it certainly cost a pretty penny. Finally, I receive a voicemail saying the contacts had arrived, I run in and grab them before anyone has a chance to let me schedule a follow-up. I guess I no longer mind their nonexistent customer service because I have no plans to return and would bet good money I won't be hearing from them. I have since ordered a supply from one of the online sites and it was so pleasant.
There are a ton of eye doctors in this city. Go to one of them.
Eyewear & Opticians
1240 F St NW Washington, DC
I am a value buyer...which often translates into me being somewhat cheap...after visiting a ridiculously priced store on P street where the salespeople were rude, I found Tony at Insight. The first sign that Tony was the man to go to for glasses is the fact that he owns more than 20 pair of glasses and regularly rotates about 10 pair. I've been back twice for minor refitting where I bent the metal frames (which by the way have super cool German engineering) and it's been a perfect experience each time...Tony just replaced the Mykita case I lost.
I saw the great reviews on Yelp for Insight Opticians and decided to check this place out. I have been looking for new glasses because the ones I have currently don't fit my face well. The second I walked into the door I could tell this was going to be a great experience. I was greeted with smiles from both Tony and Yolanda (the staff) and I could immediately see how well their glasses complemented their faces. I knew that I had found the right place.
I have a very narrow face so my options are very limited (sizes 41-44) and there were a few selections to choose from. Since I wanted more options than the available selection, Yolanda had me go onto the website for LA eyeworks and see which style I liked and told me to only choose sizes 41-44. I returned to the store with pictures of my selections. Yolanda found me a pair that was the same style but a different color and I loved everything about the style except for the color. She was able to order a blue pair for me (Howser of LA eyeworks). I am excited to have a well-fitting pair of glasses and I could tell how well they fit my face. Yolanda and Tony were very helpful.
Although the glasses here are pricey, they are very generous. I asked them about any possible student discounts and because I asked in a friendly way, I was given a 10% discount on my total. In addition, there is a second pair of glasses that I am interested in that is brand new and the first shipment is only coming in a few weeks. I asked if I could get a discount by buying 2 pairs (the one I bought already and the brand new style) and Tony told me that he would help me out when the new shipment arrives. I will update this review as my glasses arrive and after I check out the new style. If you are looking for a great place to get your glasses, this is it! This is pricey, but I felt it was definitely worth it.
They provided great personal attention when I visited, but the only down side was their pricing for the glasses. I shopped around online and found the same glasses for 1/3 less, saving me hundreds of dollars.
My husband and I found Insite through Yelp, and we have been extremely happy with them. Tony is fabulous and has a good eye for finding the right frames to fit your face. They have a great selection of unique frames, and I get a lot of compliments on my glasses.
I stopped by Insight during my lunch hour because I had a minor problem with a set of eyeglasses. They took care of the problem right away, and didn't charge me, even though I didn't buy the glasses there. They also tightened the glasses for a better fit. I was very touched by their kindness.
Eyewear & Opticians
10101 Colesville Rd Silver Spring, MD
Allow me to describe my experience.
I went to this doctor because I had extremely dry, itchy, and bloodshot eyes and had had them for several weeks. On the phone, I was told that I needed a "medical" exam and that it would be covered by insurance. That sounded good to me so I made the appointment.
I came in and began filing out paperwork at the behest of the women behind the desk (I don't actually know what her name was). While I was filling out my paperwork, she answered a phone call and began being extremely rude to the person on the line. This person clearly did not speak very good English, because the woman began speaking to her in Spanglish in an increasingly loud and rude voice. Eventually, she was close to yelling. At this point, a man came from the backroom and she said, "CAN YOU TALK TO THIS PERSON?!"
The man takes the phone and also begins speaking to the person in Spanish. Meanwhile, the woman begins muttering to herself (audibly -- she may have been speaking to me) something along the lines of, "How many times do I have to say it? If you're gonna live in this country, you should speak English..."
Then the man from the backroom says to the person on the other end of the line: "Oh, you don't speak Spanish? What language do you speak?"
I'm not sure what language the person did end up speaking but I don't think it really mattered for the intents of my review. I was just so appalled at the rudeness of the woman. Why would she assume that someone speaks Spanish just because they have a foreign accent? Their are thousands of different languages in the world, ma'am. Additionally, I can't think of any excuse for her excessive rudeness to this person, which was clearly due to that person's ethnicity.
However, I still needed to see the doctor, so I went in to see Dr. Schwartz. This was the second part of my horrible experience (albeit not quite as bad as the lady who answered phones). Dr. Schwartz listens to my symptoms and tells me that she thinks I need a contact lens exam, not a medical exam, and that it would be $125. This was pricey for me, but I was desperate for help (my eyes have been horrible lately), so I agreed.
As soon as I agreed, she immediately began telling me about how her lazy ex had failed to help her daughter out with an exam that was scheduled for the next day, so she had to leave as soon as possible.
She called out to the secretary (the woman who was rude to the person on the phone) and says, "Is this my last patient of the day?!"
The secretary: "No."
The doctor: "Okay, well I have to leave and she needs a contact lens exam." (Presumably these take longer than medical exams).
The secretary: "Well, she didn't tell me that!" (in very nasty tones).
I was so appalled that they had this conversation right in front of me! It made me feel so unwelcome, and I was told by that same lady that I needed a medical exam. How was I supposed to know what kind of exam I needed? You guys are the eye experts. I just told you my symptoms and you put me down for a certain type of appointment. Geez.
The rest of the exam was very uncomfortable. I may have been reading into it because I felt so unwelcome, but I felt as though Dr. Schwarz was impatient with me whenever I had a question. Also I am myopic (very near-sighted), and so when she had me without any vision aids it was hard for me to see while I was walking around and I felt like she was irritated with me when she was telling me to sit in a certain place, etc., and I was walking there slowly. I just felt SO rushed and felt as though she wanted me out so quickly.
In the end, the contact lens examination was useless. She didn't change my prescription. She just looked at my eyes, checked pressure, etc., and told me I needed some special eyedrops. I'm not really sure why the contact lens examination was necessary (presumably the part where she saw that my eyes were bloodshot was actually a medical test), but I don't know about that. All I know is I paid $125 to sit there for an hour with 2 of the most unwelcoming people I have ever met.
My review only concerns Dr. Bruce Lazarow. I do not have experience with any of the other professionals at this business. I called this business intially to make an appoint with Dr. Schwartz...the person answering the phone abruptly told me that I didn't need to see an opthalmologist unless I had a diagnosed vision problem and that an optometrist was fine. He suggested Dr. Bruce Lazarow and my son and I showed up for our appt. 15 mins early to get paperwork done, etc. Dr. Lazarow came out of his exam room to fetch us at the appropriate appointment time without introducing himself. Once we sat down in his exam room the first words out of his mouth were advising us that he had taken the liberty to check our insurance and found out that we don't have any. He told us that out of three patients that he was to see who had coverage with United Health Care, he wan't able to establish coverage for any of them, including my son. He added that United Health Care had already gone "under" in the District of Columbia and it was only a matter of time before they also went bust in Maryland. He kept telling us that our son's insurance couldn't be verified on his office hardware. It's understandable that people want to get paid for their services, so I offered to call United Healthcare right in front of him and verify our coverage, which I was sure of. Prior to my offer, he had suggested under his breath that we take a seat back out in the waiting area and try to clear this up on our own. It's not until I assured him that it would take only a few minutes to get United Healthcare on the phone that he agreed. I called UHC from the exam room, got a rep on the line who confirmed my son's coverage and then I handed the cellphone to Dr. Lazarow to confirm on his own. He proceeded to ask the UHC rep the same questions that I had and got affirmative responses just as I had -- our son had insurance for vision, there was no copay/deductible for the exam, and that they reimbused at the rate of $65 for an exam. He didn't seem satisifed and continued to ask random questions like, "I don't understand how I am supposed to bill, can you tell me again". After sitting through this for more than was reasonable, I began to get the picture.... Dr. Lazarow wasn't crazy about the reimburseable rate and had better/ more highly compensatable visits to fullfill. If that isn't the reason, then the only other logical explanation for this kind of behavior is incompetence. Is there any other reason why Dr. Lazarow acted in this fashion. I wonder how many of his other patients were greeted and grilled in this fashion?? There is often denial of discrimination when things like this occur but if economical discrimination wasn't the culprit, was there something else about an African American young man accompanied by his mother coming in for a routine eye exam that led to us being treated this way? I'll leave that conclusion up to you..... I can only say that I hope this isn't routine exam practice for Dr. Lazarow. It's infuriating to show up to an appointment and follow all reasonable protocol, go beyond reasonable protocol and be treated in this way. What was he thinking??
I was so pleased with my experience at iGlasses! To start, they're open on Sunday. Then, they went out of their way to accommodate my insurance (VSP) while they are in the process of their approval instead of asking me to wait. The exam by Dr. Schwartz was thorough, and she did a great job explaining what was going on with my vision and why. When I had my Rx ready to go, Judy buzzed around the store pulling frame after frame until we found one that was fabulous. She has excellent taste! She did the same for my husband, even though he won't be purchasing his until a later date. You can tell that she and David have a genuine passion for what they do.
Needless to say, I was already very impressed. When I learned they could put new lenses in to my old frame, I knew I was in a place that cared about their customers, not their margin. I've never had an office offer to do that-ever. And what really put them above and beyond was David's offer to make my new glasses (I went with new frames after all) on the spot so I wouldn't have to come back and get them! One cup of coffee and 15 minutes later I had my new glasses, and I left their shop happy and looking forward to going back when it's my husband's turn.
We had a blast! My husband and I went in for contact lens exams and had an excellent time. Dr Lazerow was very knowledgeable and was able to see each of us immediately. Once the exams were finished, Judy and Colleen did an excellent job assisting us with our insurance and the purchase of contacts and new lenses for our glasses. iGlasses has the ability to adjust lenses on site, so we were able to walk our with the correct prescriptions in our glasses that day (our lenses were in stock). The contacts came in promptly within the next two days. This was a huge plus, as some places can take one to two weeks to send your glasses out to a lab and order contacts. Overall a very positive experience and very glad I made an appointment here!
Great experience. Doc was very thorough. I felt I got a great exam that was easy and quick but covered all the bases.
The eyeglass selection was really great. Be prepared to pay a little more but you are getting much better quality and style than at a big box or chain.
They took my insurance for the exam and explained patiently any extra options (dilation) I could pay out of pocket for. I took one extra exam option and did not feel pushed to pay for anymore.
I feel I made a very good informed choice with iGlasses. I knew all the options without feeling pressured to purchase them. The sign of an effective and hopefully long-standing establishment.
I Care Doctor
Eyewear & Opticians
15426 New Hampshire Ave Silver Spring, MD
The doctor got my prescription way wrong and after waiting for weeks for my glasses, it's still not right. But I can't stomach going back there. So, I'm just going to try and prevent others from making the same mistake as me!
Ten minutes after I arrived, I was finally greeted and asked to sign in, which I already did, ten minutes ago.
An hour after my scheduled appointment, I was finally seen by the optometrist.
After the exam, she told me to have a seat and the front desk will print out my prescription and check me out.
Twenty minutes later, I approached the desk and asked them if they could check me out because I've been here for an hour and a half now and they said "sorry I didn't know you were waiting."
Now many of you are probably thinking, maybe they were busy?
No, this was not the case. I've been to far more busier offices and have never experienced such a lack of customer service.
I will say, the optometrist was nice and informative.
You have patience to spare and don't mind an incompetent front desk then by all means, otherwise save yourself the headache and time.
So far so good.....no issues here. Fair price a great doctor friendly staff. Good price on two new sets of lenses for my existing frames that I love and I purchased recently. No pressure on the upselling and the selection of men's frames looked fantastic. Much better than stores in Bethesda fo sho!!!!!! It does take 2 weeks for delivery but I am a patient man. Assistant Yennifer looks just like Selena Gomez......go see her!!!!!! Is the only eye store around for miles and miles.....
I would not ever use these people. They are incompetent to say the least. The eye doctor did not measure my perscription correctly. They have had to remake my glasses 3 times and this is going on four. They do not have staff who are trained to fit glasses. Instead of heating them around the temples they bend them back and forth till they snap. They deliver "brand new glasses" with scratches to you and try to blame it on the lap being inferior. They are the worst business I have ever been too!!! Use anyone else to get your glases. I would give them less than one star if possible. Oh and on top of it they are rude about their mistakes.