THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
21 Wisconsin Cir Bethesda, MD
While eating lunch at Clydes in Chevy Chase I noticed a new optical shop that opened recently. I asked the optician if he could fit my mother with glasses who lives in a nearby retirement home. The optician made a call to her home with a variety of eyeglasses, fit her with a beautiful pair of glasses and deliverd it to her. Great Service. Thanks.
I had a bad experience, and I guess I was expecting the high price of their frames to correspond to better service. I was happy with the frame selection, and the sales people were friendly, but my wife pointed out that the final price of $546 for a single pair of glasses was outrageous. They had given me a 20% discount for the frame because of my BCBS plan, and she had received a much greater discount at other stores. Still, I was happy with the frames, and thought the location and service made the prices tolerable. However, when the frames came in and they custom cut them, they failed to predict that the custom shape would obstruct my vision almost beyond usage. Instead of being gracious about it, they said I would have to pay $170 for new lenses if I wanted a pair of glasses I could wear. Given the prices, this was exactly the wrong response - i would have predicted that they would have made sure I had a pair of glasses I could wear. So, I went somewhere else to get the lenses replaced.
Went there to get my eyes examined and get new glasses the Dr was great and the glasses were amazing. Great service, fashion frames and superior quality at a reasonable price. Will send all my friends there They take almost all insurances and go out of their way to make sure you are happy
Eyewear & Opticians, Optometrists, Ophthalmologists
Tysons Corner, 8093L Tysons Corner Ctr Mclean, VA
I came here during the last hour to buy a complete set (30% off) and they had the frames I wanted. Harees, my sales representative was awesome! No pressure, friendly, & informative. Even the lense technician, Markan, was very attentive and super quick to make my set perfect(within an hour)!
I would highly recommend to stop by this Lenscrafters if you're in the area. It's next to LL Bean on the lower level.
Overall, I'd say they're pretty expensive, but the employees were helpful without being pushy or "helicoptering," and they took good care of me.
I'm generally picky about glasses; I went to 5 or 6 different stores before I found frames that I liked. I found a pair at the Tyson's Lenscrafters, ordered them and they were ready in just over an hour. I couldn't tell if the RX was proper because I was wearing my contacts when I picked them up, but I noticed they were a little off over the next few days.
I went back to my eye doctor, confirmed the RX was wrong and got a new one--Lenscrafters made new lenses free of charge (as their guarantee says) without asking questions; they were nice about it and after another hour I was on my way home with my new, much better glasses.
When I bought my son's sports goggles a month ago, the staff was very friendly. My son got a pair he liked and even though they were having a big "sale", we still spent $400- after they pushed hard for us to buy the warranty. We lost the strap that goes behind his head and I went in to ask if I could purchase another one. They told me I would have to BUY the $400 pair of GOGGLES AGAIN in order for me to get the stupid 2 inch strap. WOW. Not so friendly anymore! I looked on-line to see if I could buy them somewhere. Edmonds in McLean had them so I went in and the TRULY friendly staff gave me the strap off one of their goggles and said it would be no problem for them to order a strap from the company. I will NEVER go back to Lenscrafters. I regret purchasing anything from them. Really snobby people if you don't have a buck to spend!
I've been to other LensCrafters in Florida. I've always been pretty pleased with the service. I had also had a experience at this location in Tyson's Corner Center. I was greeted right away from an associate. The girl who helped me was very friendly and helpful. She showed me many different types of frames. She was very patient. I wish i could remember her name, We found a frame style that would look good on my face. I was very happy with the service. I was getting glasses again after not wearing them for six years. I first went to another High-End fancy fancy glasses place in the mall. And I turned around and walked out and asked "Isn't there a LensCrafters in this mall?"
The prices were pretty much what I had expected. And they always have Specials and Deals here. My new glasses were ready in about an hour as promised. Which was very nice too. When I came back to pick them up the associate helped me right away. She was able to adjust them to fit my face right away. And she was also very friendly and helpful. And that's important to me.
I really don't agree with the low stars from the previous review from 2 or 3 years ago. This LensCrafters was just an overall great shopping experience. All the associates really know stuff! I would go back next time I need new glasses.
I came to this location b/c I knew Lenscrafters accepted my insurance, was close to my work, and most importantly, sold Chanel eyewear.
A few months ago, I walked in just to take a look at the Chanel eyeglasses they had to offer. A gentleman was working there who said he was filling in for a few days and usually works at a diff office. I found a cute pair I liked which was black and pink and had a flower, chanel logo and a bow on the side of the frame. He CONVINCED me this was the perfect pair for me in terms of size, design and fit. I was extremely happy that I found a pair I liked and he tried extremely hard for me to purchase them then but I told him I wanted my boyfriend's opinion and was going to come back. I ordered the exact pair online (authentic of course) and brought it in a few weeks later with my boyfriend and guess what? The lady that was helping me told me, oh no...these glasses do not fit your face well at all. These are too tight! These chanel frames were only size 50 and she said I would need 51-52 for the fit to be perfect especially because it was extremely snug on the sides. WUT?! Why did this guy convince me it was perfect then? Obviously he was only trying to make a quick-sale and I tried on the same pair at the store (to make sure it wasn't just the one I ordered online that wasn't a perfect fit) and they were pressing against my skin. I walked out of there that day extremely unhappy and decided to put off buying frames until I found the perfect pair.
I just went back last week and found a pair that fit better and the girl that helped me find them was really sweet. They were a black on black pair of Chanels with the cameilia flower on the side. She was sweet, but not necessarily the type of girl that went out of her way for service ever. I asked her if there was a pair with a pink flower on the side (didn't know if Chanel even sold a pair like that) and she just shook her head no. Fine, I ordered and paid and was going to pick them up in a few hours after work. During work, I checked online for the style and found that they DID have the pair with a pink flower on the side...why didn't they at least check then? After work I went into the store and Theresa, the manager (supposedly) was there with my glasses. I asked her about the ones with the pink flowers, she looked and yes they have it in the system, but they do not have any in the store...she calls the warehouse and they do not have any and supposedly, they are NOT allowed to order from Chanel more (apparently, Chanel just doesn't like Lenscrafters but loves MyEyedr) while she's supposedly "adjusting" my glasses, she goes on and on about the cameilia flower and the whole lifestory of Coco Chanel...sorry I already know about her and the flower...but I put up with her chatter anyways. She gives me the glasses in the case and goes on and on about the nice quilted case...I already have one from my previous chanel pair you guys told me to buy but was yet too small for my face....I asked her...do you guys at least give a lens cleaning set? "oh no...we do not give those out with our chanels.." WTF? Chanel is the BESt and most expensive brand in the store...if you don't give them out with Chanel, what do you give them out with? I didn't feel like arguing with her because she was so bitchy and didn't give a crap about service (I really don't know how she got to be manager). I walk out of there and in the car, I realized..OH MY GOD! I didn't even get the Chanel box with it (only the case) and not even a chanel logo bag! I was furious! I'm paying around $400 still OUT OF POCKET, including insurnace and I don't even get THESe things that are supposed to COME with the pair of glasses? I go back in to ask her and she checks the back and she says, "sorry no box".
The next few days passed and the more furious I got. I wore the glasses for a few hours while watching a movie and they kept slipping down. I was shocked because Theresa claimed she adjusted them to fit my face perfectly already. The more I thought about it, the more angry I got...I can buy my chanels from anywhere else and I would be receiving better service than Theresa and that Lenscrafters. I started to call a few places I knew carried Chanels and ended up going to MyEyedr in Clarendon. Everyone there was SUPREMELY friendly and I walked out with the order of TWO pairs of gorgeous chanels, with chanel logo bags, WITH chanel boxes, AND with the correct chanel cases AND lens cleaning sets. I tried on the original lenscrafters pair for the guys at MyEyedr and they said she basically did NOT even adjust them at all which was why it kept on falling off my face.
I returned the glasses back to this place and I will never be returning to this horrific place with HORRENDOUS service from Theresa their so-called manager. If their manager is so useless and not helpful, I wonder what the rest of their staff is like. BEWARE AND STAY AWAY!!! You will ABSOLUTELY regret going like I DID!!!
Eyewear & Opticians, Optometrists, Ophthalmologists
Fair Oaks, 11784 Lee Jackson Hwy Fairfax, VA
My prescription changed a bit, so I needed to get my (old) glasses brought up to speed. After waiting for five minutes to actually talk to someone, an employee finally came up to me. I explained my situation and he said it could be done. We go to the computer and he starts typing in stuff. He tells me the cost would be $300 dollars. Remember now, I have my frames in hand already. I just needed the lenses adjusted.
For JUST lenses?
I grabbed my glasses, prescription paper and walked out. I proceed to Costco and talk to the guy there. Lenses are TOTAL $50 and they are the same as what LensCrafters would have put in. It will take about a week to get them back, but I can live with that.
Now, of course, I understand Costco gets, probably, slightly better pricing for buying wholesale, but a $250 difference? Get outta here. Pound sand LensCrafters.. I won't be returning.
I went here a few years ago and the doctors were awful.
They were not happy that I asked questions and reacted as if I was threatening their authority. I personally think people should come to their doctors appointments prepared. I will not be a passive bystander when it comes to my health care. I WILL play an active role. Even when it comes to my vision care.
I asked the doctor what astigmatism meant she did not want to explain it to me at all.
When I picked up my other contacts, I wasn't sure what aspheric meant. Another doctor was there and I asked her what they were and the doctor said, "Aspheric means aspheric." Oh gee thanks that clears it up. I had to go to another eye place (BTW thank goodness I found them) and have them explain to me what that it really meant.
Ugh, I can't remember all of the details because it was around 2-3 years go, but I remember being really disgusted and unhappy with them.
I was a new patient, I called the day before to make sure they accepted my vision insurance plan. The person I talked to assured me that they did, even after getting all the details with my plan name and number. When I showed up the nest day, filled out the paperwork, waited a good fifteen minutes, then they revealed that they did not cover any part of the insurance. Basically they lied just to get me in the store. They were hoping that since I went through all the trouble to show up that I would just give in, go for the eye exam, order their products, etc. I was steamed, but did not show it. I persisted, and then ended up walking out. They basically wasted about 2 hrs of my day and delivered extremely poor customer service. I will not venture to another LensCrafters because of this experience.
If I could give them negative infinity, I would. They skipped over my name on accident, then shoved me through in less than 5 min. I had to go back twice to get my prescription correct. The dr. gave me a stronger prescription, saying it would help me, but all that did was give me headaches. They also told me to rub my contacts, but gave me no rub solution. That doesn't make any sense! Then, they overcharged me and it has been two mos., and I still haven't gotten my reimbursement. I'm going to have to report them to my credit card company now. What a headache! Save yourself, don't go here.
This review is based on phone conversation trying to find out information.
I can tell you they have plenty of people answering the phone. I called for two simple questions:
1. Do you take VSP (answer: no, out of network)
2. How much is for eye exam if out of network and how much it cost without any vision plan?
I kept being on hold by 5 different people who answered the phone. I guess because the first etc person put me on hold and other thought I'm not being help? Waited and waited the first and second person never got back to me. Finally the fifth person answered (which i sound annoyed and said "for the fith time im being on hold) and said you have to come in and we will call your vision plan to find out, otherwise it is $89. Let me tell you by the fifth person, i wish i had recorded my questions ;-)
All that just being on hold total 11 minutes. Woot!
Saint Chrls Twne Ctr Waldorf, MD
This review is strictly for the repair of my sunglasses. Let me start off that I shouldn't complain because they will fix your glasses for free, even if you did not buy them from Lenscrafters. Anyway I went into this shop to have the frame repaired because a screw came off of one of the hinges, (please do not ask how that happened *cough cough I sat on it) the young guy put in a new screw. Ok cool. But fast forward two weeks and the darn thing comes loose while I was looking triple OG in a clothing store. I hung it in my shirt so I didn't notice until the sun went DOWN and was gonna wear my sunglasses at night. That's what I get for trying to perpetrate... needless to say I'm upset because they were a gift maybe expensive (Armani exchange) but I learned if you have sunglasses wear them or put them away. So embarrassing.
Optometrists, Eyewear & Opticians, Ophthalmologists
21100 Dulles Town Cir Sterling, VA
Ask for "Kathy." She is very nice and upbeat and seems to legitimately care about your vision needs and eye health. She does not rush you or use any high-pressure sales tactics on you. I've been getting my glasses at Lens Crafters for twenty-five years and now, any time I go in, I always call first just to make sure she's working!!
My husband bought a pair of glasses here for $400. They broke within 3 month's and these people refused to fix them. When my husband went back to ask them to fix the glasses the general manager was to busy flirting with some woman that he couldn't even be courteous enough to acknowledge my husband's problem. He just gave him a rude attitude and told him to use his insurance to buy a new pair... The glasses they sale might be name brand but they are made cheaply and are over priced! You would definitely expect better quality for the price then what you get. Really, they break far to easy. Oh yeah and I agree with another poster, we waited what seemed like forever the day we got his glasses just for him to order them and be measured. It was insane! Don't waste your time or money, you can find a better place then this!
When they say it takes about an hour, they are talking about getting waited on. Although the eye doctor next door, Dr. Unwalla is excellent, Lenscarafters is a joke. They never have more than 2 people working, so plan opn waiting at least an hour even to pick up glasses. Your prescription will change before you get service. NEVER AGAIN, will I go back there.
My prescription was too complicated so my glasses were sent off. I chatted with LensCrafters online and they told me my glasses were at the Dulles store. I went to the store, waited for 45 minutes for someone to tell me they had no idea LensCrafters had an online chat feature and that they had the ability to tell where my glasses were at. I left the store. Same day I received a call that my glasses were in. I went back to the store and waited for another 45 minutes. LensCrafters... Hire more people or make the lab people who stare at us while we wait at least help those who are just picking up!!!!
The eye doctor next door is fantastic. I would highly recommend and would give her 5 stars.
LensCrafters is great with a few hicups. The manager there was very kind, I believe her name is Kathy. We were there in the evening and waited on my husband's glasses. We didn't buy new frames, just new lenses. We decided to wait and walk around the mall and it was near closing so when we returned it wasn't ready yet. It turns out the lens cutter misplaced my husband's frames so they were frantically trying to look for it. Luckily, they did. For having to wait so long after closing, they gave us free supplies of our choosing, which was very generous. We just got lens cleaner and wipes.
About a month later my husband's frames broke. We returned to LensCrafters and they said they can't fix the frames because of where it broke, but since we got the lenses not too long ago, they said we can do a return and purchase new ones with frames. It was a long process, but the person who assisted us was extremely friendly and helpful.
At peak times it's ridicuously crowded and you could be waiting a long while for someone to help you. The best time to go is weekdays during the day, weekends when they first open or after 7pm.