THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Optometrists, Eyewear & Opticians
18111 Town Center Dr Olney, MD
I originally came into the MyEyeDr this January to get my exam for contacts and glasses. I saw Dr. Dorsam and she was just amazing! She answered a lot of my questions that I had about my vision. That day I came in with my boyfriend and had Thomas help us pick out frames for me. I love them so much! He showed me what frames/colors were good for my face and complexion. I ended up with a cute pair of ProDesign glasses.
I came back because I had a question about my contacts and the new Dr. Mathes was very friendly. Im very sad that they changed doctors. The manager was helpful and got me in to see the doctor right away so that I could ask my quick question. They are always so nice here at this store. I will definitely come back for my annual check-up.
Best experience ever here! Dr. Mathis is great, very patient and takes the time to explain what is going on with your vision/eyes. I suspect I have had astigmatism for awhile now, since my vision has always been a little "off" for the past few years, but my previous optometrist was too focused on efficiency and productivity to take the time to find out what was wrong. I had never worn contacts for astigmatism before so it took a couple of trials and follow up check up appointments, but Dr. Mathis was very willing to help me find what was most comfortable and the correct prescription.
I also have a lot of dryness, which I finally learned was due to the fact that I sleep with my eyes slightly open - again, something Dr. Mathis took the time to explain to me, and recommend eye drops as well.
The staff is also great, amazing customer service. Everyone is very patient and never makes you feel rushed, takes the time to answer all questions. Shout out to Gia and Thomas :)
Recommended MyEyeDr to my family and friends.
I wish I would have come here before making an appointment. I agree with Lindsay, avoid this store! I called on a Wednesday to make an appointment for the following Monday. I was called Friday evening to confirm my Monday appointment. Great. Well I called monday morning to ask if I could come in a little earlier than my afternoon appointment and nobody could find my appointment in the computer. But they told me to come in later that day anyhow. Great...right? worng...when I arrived the receptionist took my insurance card, called to cofirm coverage and got it all wrong from there on out. She claimed my insurance plan entitled me to only the $30 co-pay for an exam but that there were no benefits for lenses, frames, etc. When I questioned this because I've been with the plan for a long time, she all of the sudden claimed to see that my plan covered on 40% of frames ..no lenses...no yes, no, she wasn't sure. At this point, I respectfully told her to forget it and went to another eye shop.
Walked in blind, walked out with eagle eyes. Thanks Tommy & Dr. Mathes!
I needed to get my eyes checked as I knew my old prescription just wasn't cutting it and my mom recommended the My Eye Dr in Olney. I was planning on looking into it and then I found a great coupon deal for any My Eye Dr location in the DC area. I went to this one after work one day, didn't even phone ahead to make an appointment and I was able to schedule one for that afternoon and was seen almost right away. The staff and Dr. were great, and the appointment only took about 20 minutes. As soon as I had my new prescription in hand the sales people attended to me and explained the terms of the coupon and suggested several nice pairs of glasses that would be fully covered by the coupon. I had Jay and he was great. I was just browsing and he gave me the time to just look by myself as well as suggesting a few frames for me. After selecting the frames I wanted (and it was a good 30 minutes of browsing) he was really helpful in explaining the different pricing options for the lenses and treatments. He told me my glasses would likely be ready the next day and helped me get a great deal on them. All the staff at My Eye Dr were kind, courteous and really helpful. I'd recommend them to anyone looking to start out in the area or looking to make a switch!
Optometrists, Eyewear & Opticians
9419 Lorton Market St Lorton, VA
I thought LensCrafters sucked but these guys are awful. I've been to this location for glasses and one they have in Alexandria for contacts and everyone is initially pleasant but 2 minutes in they become rude and unprofessional. Multiple visits to get a pair of glasses done correctly and they won't even apologize or acknowledge their mistakes. Highly recommend everyone from the sales associates to the doctors' personnel be trained in customer service. The only redeeming quality for both locations I have been to are the doctors. They are both professional and very good at what they do. That's what the 2 stars are for, not the rest of the employees! Otherwise it would be 1 star.
I've been to this location for several years and always find the staff to be helpful!
Dr. Spellman performed my last exam and was very informative and patient with me.
Sonia helped me pick out my frames and the manager, Alan allowed me to use a $20 off coupon before I even filled out their Customer Satisfaction Survey.
I really feel valued by the staff members and plan on returning!
NO PROFESSIONALISM. Staff - no attention to client or client records. Very snobby staff. Wrong prescription - gave me headaches. Forgot to order my contacts for me. Broke my glasses when I gave it to them to adjust for me and had the audacity to just super glue it together which did not work. I never went back and will never go back. Stay away. I highly DO NOT recommend.
Went into the store to inquire how much it would cost to replace just the lenses. Was told it would cost $900 dollars plus just for the lenses. Over 2x more than the estimate I had already rec'd. What a rip-off.
Walk in to My Eye Dr at lorton thinking that I was gonna get a better service than other places bt came out more disappointed. Customer service was not what i expected no help at all and when finally someone approached me, he easily left and started another customer and didn't even get someone else to help me. I wish there was more helpful people. Management should real put some cameras and take a look how your customer services really is.
Eyewear & Opticians, Optometrists
6832 Old Dominion Dr McLean, VA
Will not prescribe the contact lens best for you, but only what they have an ownership interest in selling you at their store or through them. They are very pushy about this, the doctor and staff have no concern for what best fits your eye. I was forced to get a prescription for a contact that I already know does not work with my eyes because they don't sell it.
The actual eye doctor here was very good. The first problem was the staff that spent so little time discussing the actual written prescription and what would work best for me (bifocals, regular glasses, progressives). After remaking the glasses twice, the product I have is not something that actually helps me much. All those issues aside -- this location should be shut down. After seven to nine requests -- in person, on the phone, via text -- they have REFUSED to ever provide the actual prescription to me. I've been lied to numerous times that it was mailed, or would be mailed, or it wasn't available because it had to be sent out to make the glasses. I'm not sure what their game is, but I'm looking into a formal complaint with the state licensing board or other regulatory body. AVOID.
HERE's an update -- since I got a response to this complaint on Yelp, I called numerous times, but always got voicemail. I emailed twice -- once it bounced back and once it went through; I gave very specific information that I needed -- the prescription and my name/address, and even referenced the response and gave the name of the person who responded to my Yelp complaint. Guess what??. No one ever responded or sent me the prescription. Apparently customer satisfaction is not even remotely a concern. (Dec 2013)
Based on past reviews - I decided to only give MY Eye Dr a 4 star review and see what happened when I actually picked up my glasses... well, ready as promised. Once again, staff was very nice helped me out immediately - they even had my other pair of glasses that I purchased from another My Eye Dr location sent to the McLean store to save me the trip. Great experience.
Optometrists, Eyewear & Opticians
401 Maple Ave. West Vienna, VA
A coupon brought me there for the first time in Sep. I knew it was too good to be true. They gave me some tests without telling me there was extra charge. The coupon can't be applied for the service (contact lens) I had but I only found these out when I saw the bill. The doctor spent the minimum time with me (2-3 minutes) and I felt rushed. Finally, I purchased some lens and later exchanged for another brand that cost a little less. They told me the refund can't be put back in my card. Instead it will be coming in a in check 2-4 weeks... It has been 2.5 months and after five times of phone calls, I still don't have my refund check yet.
Only good thing about this place is they have good price getting lens.
If you are blessed to have spherical eyes then 5 stars.
If you have astigmatism then 2 stars. Unfortunately, I fall in the latter category.
Dr. Frank Cassella was an extremely courteous, patient, and knowledgeable optometrist. He was friendly and efficient and clearly cared about the patients. The other representatives I dealt with also appeared pretty friendly and helpful.
I went for an eye exam for a contact lens prescription and then ordered a year supply of contacts. Apparently this also includes a free pair of non-prescription sunglasses (I think they basically just give away the model frames that are now out-of-season. They've been tried on multiple times, but they clean them for you and it's a nice freebie).
What I did not appreciate was the sneaky way that I was overcharged. The exam prices are ridiculous and they have a separate charge for the toric (astigmatism) exam. At my old optometrist, both exams were under one name so my insurance covered both. After calling my insurance, I discovered that many eyeglass/contact stores will separate the charges out and charge extra for "New Patient" or "Toric" exams (this store just charges for the "toric" exam separately). These are NOT covered by my insurance and thus, I had to pay $120 out of pocket just for part of the exam! Not cool in my book. And I'm sorry, but added together, it honestly does not cost $295 (which is the out-of-pocket cost) just to do a 15-minute eye and contacts exam (even with the oh-so-forbidden astigmatism). Also, I found the contacts online for cheaper so next time I would not order from them.
I really like Dr. Frank Casella and this location is really convenient for me. What I don't really care for is his staff and the myeyedoctor culture. Maybe it's just this location. Oh well, maybe he will start his own practice in the future.
The team at MyEyeDr was efficient, courteous and thorough. Each person I interacted with was patient and answered all my questions, from check in to the preliminary eye tests all the way through to payment.
Dr Frank Cassella took his time, explained every step, spoke about the health of my eyes and even gave advice on what to eat to maintain good eye health. He answered all my questions regarding my glasses and contacts, and put me at ease regarding an existing condition. He has a kind and gentle demeanor, which made me feel very comfortable. I highly recommend him for routine eye check ups.
The optometrist gave my wife a prescription for new contact lenses without first seeing her for a follow up. She wound up getting stuck with 100+ lenses she couldn't use because she later discovered that the prescribed lenses are not suitable for her.
Optometrists, Eyewear & Opticians
617 Potomac Station Dr Leesburg, VA
I had the worst experience here a few weeks ago. I had attempted to order contacts, and never received a confirmation call regarding them, and if they'd arrived. I called back a few weeks after the fact, and was told they were never ordered, although I did pay for them. I was told they would be in that Friday. I went to the office on Saturday, a day after they were supposed to have arrived, and was informed that there were no contacts under my name. The manager, I believe, was rude to me, and informed me that the person I spoke to regarding my order, was misinformed about my having payed for the contacts...that apparently was a different order.
I was fairly understanding up to this point...but THEN when I requested a pair of contacts to get me through the next couple weeks until my new order arrived, I was told that the Dr. was with an appointment, and that I'd have to wait. No apologies for the inconvenience...just a LOT of attitude. After 5 minutes (they said I *may* have to wait up to 20) I told them to forget my order, and that I would be taking my business elsewhere...this My Eye Doctor, and office staff is definitely not worth the headache. I now go to the Springfield location, and they are WONDERFUL. Great customer service...so if you can, choose another location!
I had a horrible experience at this location in Leesburg. Dr. K is very very good. The manager and staff are terrible and should be replaced. I had a visit there and have 2 insurances that covered ALL charges- they wanted me to pay $20 for a digital something that was not covered by insurance- OK- I explained that I had a flex spending card and did not have it with me that day- no problem the fellow who waited on me stated. Plus I assured him that I was sure that the insurance would pay 100% as we have the best plan in the Cigna company- we pay no co pays and 100% of all is covered. (french based company USA plan) so long story short- i communicated I was headed out of the country for 3 weeks and would be back- they stated no problem- no problem. I showed back up 3 weeks later to pay the copay $20. and was told my entire visit had been deleted from the system-b/c I didn't pay my $20.00. The fellow stated he deleted my medical visit- I became very upset and explained that it was illegal to erase/delete a medical visit- he became very combative- telling me i didn't pay my bill and therefore he deleted it from their system. I asked for the manager- he stepped in and tried to help-but became very irritated when I stated the laws to him- he had to get another employee to help retrience my records- which took 30 minutes- during this time he was clearly out of his element and unable to answer any of my questions. Finally the records were retrieved and I asked if he had both of my insurances on the account and he couldn't figure this out- very incompetent and rude. He became irritated when I stated that I would file a complaint and that he was very un-customer service orientated- and that he needed to educate himself and his employee's on insurance and customer service- he told me loudly and rudely that I should pay my bill and it wouldn't have been a problem. I will be sure to spread the word over all social media that this office is unprofessional and not qualified or educated.Before I left for my business trip- I asked the office to fax me a copy of my prescription and the estimate for the glasses- this same fellow stated to me - that he could not do this - no way to print off the quote- i had to be very firm with him, and insist- so that i could submit to my flex card account and get it paid. The bottom line is I purchased the same glasses for 150$ less at a competitor- the next day. Also MyeyeDr processed a claim for the glasses which held my insurance and complicated my purchase- my new retailer got it all straight and I was able to pick up my glasses the next morning-but they had to call myeyedr and the insurance to get it released- I will file a report with the BBB and alert the OIG on their practices and communication on removing peoples exams from the computer. Do not go here- Leesburg VA !!
I decided to order a year's supply of my contacts from them, because their price was the exact same as 1800-Contacts. I gave the girl the wrong debit card number and she tried calling me twice to correct that, which I appreciate. I just got it resolved and my contacts will be in tomorrow. She was really nice and patient while I got that taken care of. I'm a fan again :)
Had a appointment scheduled for 12:30 and I didn't see a Dr until 1:30. Need time management for scheduling appointments. They also tried to sell me $400 contact when my insurance cover the cheaper disposable versions. They wouldn't give me the prescription from the appointment either.
Not the best place to go. The doctors are decent but the "General Manager" and other staff are awful. I worked at an optometrist's office in the past and am very educated on different kinds of lenses that I can choose to buy. They pressured me to buy the more expensive contacts, which I didn't. Then when I inquired on different lenses for the glasses I liked, he told me that there were only two choices of lenses (when really there are more, he just wanted a better sale). He consistently refused to show me cheaper lenses. Very rude, not much customer service.