THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Optometrists, Eyewear & Opticians
18111 Town Center Dr Olney, MD
I have been going here since I was told I needed classes 12 years ago. The staff is very friendly and the doctors have always been great. Their two for one specials on glasses are very helpful. The only issue is that despite promotions, they are pretty expensive and sometimes you have to wait awhile for your appointment. Overall, I would recommend over any other optometrist in Olney
I've been going to My Eye Doctor for a couple years now. I was looking for a particular frame and they had it for me to try on. I liked the frame, but I was worried about the fit on it on my face. The manager, I believe his name was Ernie (his name stuck out because I related it to Bert and Ernie of Sesame Street), was the one that helped me and he assured me that he could fit the frames to my face for a comfortable fit. To make matters a little more interesting, I had vision insurance that I was going to use. He was able to walk me through the whole process of how much was covered and what I was going to pay out of pocket, which turned out to be very little.
After a week while my glasses were being made, they came in. Ernie had me try on the glasses and he was able to fit them to my face and head properly for a very comfortable fit. I couldn't be happier.
Also, while I dealt with Ernie mainly, I experienced a very positive attitude from everyone there. The young lady that called me to tell me that my glasses had arrived was nothing short of energetic and professional on the phone. Also, over hearing other transactions with the other workers, they seemed to know their product and were very helpful towards the customers. Going above and beyond of what expected.
I've been wearing glasses for many years now and I've been to every optical chain out there. My Eye Doctor by far has been the best experience I've had. They have the convenience of a chain, but the feel of an independent office. Go see Ernie, he's the one with a round orange face holding a rubber duckie! J/K.
I originally came into the MyEyeDr this January to get my exam for contacts and glasses. I saw Dr. Dorsam and she was just amazing! She answered a lot of my questions that I had about my vision. That day I came in with my boyfriend and had Thomas help us pick out frames for me. I love them so much! He showed me what frames/colors were good for my face and complexion. I ended up with a cute pair of ProDesign glasses.
I came back because I had a question about my contacts and the new Dr. Mathes was very friendly. Im very sad that they changed doctors. The manager was helpful and got me in to see the doctor right away so that I could ask my quick question. They are always so nice here at this store. I will definitely come back for my annual check-up.
Best eye exam / glasses purchasing experience ever. The entire staff seemed very knowledgeable and had a seemingly effective, streamlined procedure. I had pretty much no wait time although I arrived early. Dr. Ly seemed like she knew what she was doing which is always a reassuring plus (opposed to my last eye exam where I was left wondering if my prescription was even correct).
Afterwards, Thomas was very helpful and proactive in making sure I got everything I needed when it came to lenses and frames. He was patient as I tried on probably a million frames and was always upbeat! Great service and very much appreciated.
I finally found a place I can rely on. Thanks for being awesome!
The staff is very friendly. The doctors are really smart and easy to talk to. Good selection of glasses and contacts. They can text you when your glasses are ready.
Dislike: the eye exam waiting area is a small at the end of a hall. It's very quiet there, but the acoustics from the entire store funnel there. It's really loud and awkward. You hear the beats from the stereo system, the glass grinder revving, employees laughing & having inappropriate workplace conversations & showing each other video clips on their phones, the sales people making customer calls...it sounds like there's a freaking party up front. Put something in the waiting area--add a speaker so you can here the lobby music or put a TV or a sound machine, an air filter--something! I'm very rarely made uncomfortable, but your waiting area did just that.
Optometrists, Eyewear & Opticians
9419 Lorton Market St Lorton, VA
Walk in to My Eye Dr at lorton thinking that I was gonna get a better service than other places bt came out more disappointed. Customer service was not what i expected no help at all and when finally someone approached me, he easily left and started another customer and didn't even get someone else to help me. I wish there was more helpful people. Management should real put some cameras and take a look how your customer services really is.
Went into the store to inquire how much it would cost to replace just the lenses. Was told it would cost $900 dollars plus just for the lenses. Over 2x more than the estimate I had already rec'd. What a rip-off.
I've been wearing contact lenses since I was 10 years old, and have never been written a worse prescription than the two I've received from My Eye Dr. I was told I was a bad candidate for bifocal contacts, that bifocal contacts were not worth the price, and was encouraged to not wear a contact in one eye for near vision (in an eye with a -4.25 prescription? No wonder I had headaches.) Staff gives you a VERY hard sell, although I give the storefront props for having a large variety of attractive eyeglass frames. After two years of being unhappy with my prescription (and follow-up visits where I was told "this is the best we can do for you") I finally found a great eye doctor at the Woodbridge Costco, of all places. a toric lens in one eye and a lens for presbyopia in the other; much, much cheaper than My Eye Dr., and even better - I can SEE!
I've been to this location for several years and always find the staff to be helpful!
Dr. Spellman performed my last exam and was very informative and patient with me.
Sonia helped me pick out my frames and the manager, Alan allowed me to use a $20 off coupon before I even filled out their Customer Satisfaction Survey.
I really feel valued by the staff members and plan on returning!
I would certainly have to agree with the person who said this location lacks professionalism. I have been going here for about 2 years and have finally had enough. From losing my information (more than once) to forgetting to call me when my contacts were in, this place is about as unprofessional as they come. My prescription was also never correct on the first try, which left me coming back in on my time for additional exams. I finally had it when a staff member was EXTREMELY rude and talked down to me on the phone. I'll be taking my business elsewhere from now on.
Eyewear & Opticians, Optometrists
6832 Old Dominion Dr McLean, VA
Will not prescribe the contact lens best for you, but only what they have an ownership interest in selling you at their store or through them. They are very pushy about this, the doctor and staff have no concern for what best fits your eye. I was forced to get a prescription for a contact that I already know does not work with my eyes because they don't sell it.
Based on past reviews - I decided to only give MY Eye Dr a 4 star review and see what happened when I actually picked up my glasses... well, ready as promised. Once again, staff was very nice helped me out immediately - they even had my other pair of glasses that I purchased from another My Eye Dr location sent to the McLean store to save me the trip. Great experience.
The actual eye doctor here was very good. The first problem was the staff that spent so little time discussing the actual written prescription and what would work best for me (bifocals, regular glasses, progressives). After remaking the glasses twice, the product I have is not something that actually helps me much. All those issues aside -- this location should be shut down. After seven to nine requests -- in person, on the phone, via text -- they have REFUSED to ever provide the actual prescription to me. I've been lied to numerous times that it was mailed, or would be mailed, or it wasn't available because it had to be sent out to make the glasses. I'm not sure what their game is, but I'm looking into a formal complaint with the state licensing board or other regulatory body. AVOID.
HERE's an update -- since I got a response to this complaint on Yelp, I called numerous times, but always got voicemail. I emailed twice -- once it bounced back and once it went through; I gave very specific information that I needed -- the prescription and my name/address, and even referenced the response and gave the name of the person who responded to my Yelp complaint. Guess what??. No one ever responded or sent me the prescription. Apparently customer satisfaction is not even remotely a concern. (Dec 2013)
Optometrists, Eyewear & Opticians
401 Maple Ave. West Vienna, VA
A coupon brought me there for the first time in Sep. I knew it was too good to be true. They gave me some tests without telling me there was extra charge. The coupon can't be applied for the service (contact lens) I had but I only found these out when I saw the bill. The doctor spent the minimum time with me (2-3 minutes) and I felt rushed. Finally, I purchased some lens and later exchanged for another brand that cost a little less. They told me the refund can't be put back in my card. Instead it will be coming in a in check 2-4 weeks... It has been 2.5 months and after five times of phone calls, I still don't have my refund check yet.
Only good thing about this place is they have good price getting lens.
Easily the worst eye care place in Vienna. Have managed to get every single order wrong for me, my wife, and two of our kids. Late arriving contacts, wrong prescription, inaccurate orders, etc. Truly terrible. Definitely take your business elsewhere.
I've been here a few times over the years for glasses and contacts, back to the old location in the Village Green, before Dr Casella was there. Each visit has been consistent and easy. The staff is helpful, they do their job, sometimes fast, sometimes not as fast. I feel that they've always tried, some of the posts make it seem like this is the DMV or something.
Dr Casella is easy going, informative, and efficient. He seems honest, gives his professional opinion, and I never felt he was pushing product or anything. Each time is a good experience and they've been helpful when I've needed slight adjustments or fixes to my glasses.
The location is convenient, the front desk staff is friendly, and Dr. Cassella was very kind with a warm bedside manner. This, however, is where my positive review ends, because the rest of my time at My Eye Dr was akin to a trip to a used car lot. Be aware: THEY WANT TO SELL YOU GLASSES. And very expensive glasses at that--just about every plastic frame I picked up was $250 or greater, and of course that doesn't include the lenses. I know this is the going rate at all the brick and mortar eyeglass stores, but I think it's absolutely ridiculous.
While in the exam room, I asked to have my prescription written down because it was not my intention to buy glasses that day or even at this office. Dr. Cassella told me the "people out front would take care of that." I was immediately suspicious because I knew it was the doctor's job to write (or at least sign) the prescription. He had the information in front of him--why couldn't he write it? A young lady, who was very courteous, asked if I was getting new glasses. I told her not today because I wasn't ready to shell out that kind of money. When I asked to have my PD written on my prescription, she asked if I was thinking of buying glasses online. I said that I was. She then said that they would price match. I said, "Really? There are some really cheap glasses online." I was instructed to browse the frames while she was going to "look it up." I would love to know what she looked up, exactly. There are now a gazillion websites that sell glasses--was she going to check each one of them, plug in my prescription, and come up with a number to price match? No, of course not. They are following a script, and trying to make me feel like I'm getting a special deal.
She suggested some frames and gave her opinion while I tried them on. I did find her opinions helpful. As I noticed the exorbitant prices on the frames, I asked if they were willing to price match even the high end ones. She said yes, BUT...ONLY TODAY. (Act now! Operators are standing by!). Again, I told her I wasn't prepared to buy glasses today, and that I wanted my husband's opinion (being blind as a bat, I never go glasses shopping alone because I can't see myself). First she wanted to know if I could send a picture to my husband. Then she wanted to know if my husband could come in THAT day. Then she wanted to know if we could come in this weekend, because guess what? They could extend the price match offer a little longer! When I finally said I just wanted my prescription, she said she had to get it from the doctor. Are you kidding me?? I had asked the doctor in the exam room and he told me to get it from the folks out front. Now I had to sit there and wait.
Everyone was very nice. I don't want to miss giving credit where it's due. But I felt like I was being played, and it was tinged with a bit of dishonesty and trickery. In the end, I was made to sign a waiver absolving them of responsibility if I decide to buy glasses online. It seems like the online eyeglasses industry is threatening these big optometry stores and finally offering them some competition. I would have hoped the result would be lower prices, but instead, they've resorted to using pushy sales tactics. When I left, I felt a little used. I won't be going back.
BTW, read this article (alternet.org/story/14802_) on how the eyeglasses industry is ripping you off with their 500% mark ups.
Horrible people and horrible service. These people have a losing combination. Almost everyone I've interacted with there has been rude, impatient, and not at all helpful. The optometrist is some college student who is just there to upsell. I would label him a salesmen before an actual doctor. I've been hung up on once, every time is at least a 30 minute wait, it's consistently the worst service I've experienced. I will never step foot in this building again, that I promise.
Optometrists, Eyewear & Opticians
617 Potomac Station Dr Leesburg, VA
I had the worst experience here a few weeks ago. I had attempted to order contacts, and never received a confirmation call regarding them, and if they'd arrived. I called back a few weeks after the fact, and was told they were never ordered, although I did pay for them. I was told they would be in that Friday. I went to the office on Saturday, a day after they were supposed to have arrived, and was informed that there were no contacts under my name. The manager, I believe, was rude to me, and informed me that the person I spoke to regarding my order, was misinformed about my having payed for the contacts...that apparently was a different order.
I was fairly understanding up to this point...but THEN when I requested a pair of contacts to get me through the next couple weeks until my new order arrived, I was told that the Dr. was with an appointment, and that I'd have to wait. No apologies for the inconvenience...just a LOT of attitude. After 5 minutes (they said I *may* have to wait up to 20) I told them to forget my order, and that I would be taking my business elsewhere...this My Eye Doctor, and office staff is definitely not worth the headache. I now go to the Springfield location, and they are WONDERFUL. Great customer service...so if you can, choose another location!
I decided to order a year's supply of my contacts from them, because their price was the exact same as 1800-Contacts. I gave the girl the wrong debit card number and she tried calling me twice to correct that, which I appreciate. I just got it resolved and my contacts will be in tomorrow. She was really nice and patient while I got that taken care of. I'm a fan again :)
Not bad, but they are very unclear about insurance coverages and claim filing. They tell you if you are out of network that they know for sure there's a discount and that their patients never complain about what gets covered. There's a lot of rigamarole to figure out exactly whether this is the optometrist for you.
But once you do, the doctor is really great. He's an older white guy who seems sort of like a really nice hippie/nerd. He does a great job getting you in and out quickly and explains everything sufficiently. Nice dude.
The employees are a little rougher around the edges. I kind of hoped the beefy tattooed girl working the instruments wasn't going to try to beat me up when she closed the exam room door and turned off the lights. The guy who fitted me for my glasses forgot to do one thing and had to call my cell phone after I'd already left and have me come back.
Overall, they seem less squared away than the Vienna My Eye Dr. location I went to previously, but considering this is a once every couple of years thing for me, who knows if I'll come back or what next time and if any of the same people will even be there.
I had a horrible experience at this location in Leesburg. Dr. K is very very good. The manager and staff are terrible and should be replaced. I had a visit there and have 2 insurances that covered ALL charges- they wanted me to pay $20 for a digital something that was not covered by insurance- OK- I explained that I had a flex spending card and did not have it with me that day- no problem the fellow who waited on me stated. Plus I assured him that I was sure that the insurance would pay 100% as we have the best plan in the Cigna company- we pay no co pays and 100% of all is covered. (french based company USA plan) so long story short- i communicated I was headed out of the country for 3 weeks and would be back- they stated no problem- no problem. I showed back up 3 weeks later to pay the copay $20. and was told my entire visit had been deleted from the system-b/c I didn't pay my $20.00. The fellow stated he deleted my medical visit- I became very upset and explained that it was illegal to erase/delete a medical visit- he became very combative- telling me i didn't pay my bill and therefore he deleted it from their system. I asked for the manager- he stepped in and tried to help-but became very irritated when I stated the laws to him- he had to get another employee to help retrience my records- which took 30 minutes- during this time he was clearly out of his element and unable to answer any of my questions. Finally the records were retrieved and I asked if he had both of my insurances on the account and he couldn't figure this out- very incompetent and rude. He became irritated when I stated that I would file a complaint and that he was very un-customer service orientated- and that he needed to educate himself and his employee's on insurance and customer service- he told me loudly and rudely that I should pay my bill and it wouldn't have been a problem. I will be sure to spread the word over all social media that this office is unprofessional and not qualified or educated.Before I left for my business trip- I asked the office to fax me a copy of my prescription and the estimate for the glasses- this same fellow stated to me - that he could not do this - no way to print off the quote- i had to be very firm with him, and insist- so that i could submit to my flex card account and get it paid. The bottom line is I purchased the same glasses for 150$ less at a competitor- the next day. Also MyeyeDr processed a claim for the glasses which held my insurance and complicated my purchase- my new retailer got it all straight and I was able to pick up my glasses the next morning-but they had to call myeyedr and the insurance to get it released- I will file a report with the BBB and alert the OIG on their practices and communication on removing peoples exams from the computer. Do not go here- Leesburg VA !!
Had a appointment scheduled for 12:30 and I didn't see a Dr until 1:30. Need time management for scheduling appointments. They also tried to sell me $400 contact when my insurance cover the cheaper disposable versions. They wouldn't give me the prescription from the appointment either.