THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Optometrists, Eyewear & Opticians
18111 Town Center Dr Olney, MD
They are wonderful! Me and my brother both got an eye exam today and the doctor was extremely personable and knowledgeable.
You can tell that the entire staff cares about the customer's experience. They really work to make sure you walk out with all your questions answered and all your needs met. They continued to be kind and courteous to me even after I told them I was getting frames and lenses online which I thought was really professional and respectful. I would definitely go again.
While on my last pair of contacts, I finally went in for an eye exam. Dr. Mathes was friendly and a great help in choosing the right contacts for me. (I'll admit I was once a contact sleeper.) He explained what I was putting my eyes through and introduced me to one a day contacts, a much better fit. On to the glasses, I lost track of how many pairs I tried on. Thomas asked me what I was looking for and helped me through the dozens of "no's" till I found my "yes," and I didn't make it easy. When I came in the next week to pick up my contacts and glasses Dr. Mathes and Thomas made sure everything was perfect. Thanks again!!
I felt that I was given a pretty hard sell to buy a more expensive lens than I wanted. I also found their prices on both lenses and frames to be much higher than the competition. I will not be returning to MyEyeDr.
UPDATE: Wow. It seems a regional manager for MyEyeDr. read my review and he took the time to comb through the Olney shop's records and find me. Called me this morning asking how he could make up for my less-than-stellar experience at MyEyeDr. I am VERY impressed that he took so much time to find me and then to offer me money back and a second pair of glasses to make up for my displeasure. Enough to make me change my rating from 1 to 3 stars! Kuddos, MyEyeDr on the customer service.
Best experience ever here! Dr. Mathis is great, very patient and takes the time to explain what is going on with your vision/eyes. I suspect I have had astigmatism for awhile now, since my vision has always been a little "off" for the past few years, but my previous optometrist was too focused on efficiency and productivity to take the time to find out what was wrong. I had never worn contacts for astigmatism before so it took a couple of trials and follow up check up appointments, but Dr. Mathis was very willing to help me find what was most comfortable and the correct prescription.
I also have a lot of dryness, which I finally learned was due to the fact that I sleep with my eyes slightly open - again, something Dr. Mathis took the time to explain to me, and recommend eye drops as well.
The staff is also great, amazing customer service. Everyone is very patient and never makes you feel rushed, takes the time to answer all questions. Shout out to Gia and Thomas :)
Recommended MyEyeDr to my family and friends.
I wish I would have come here before making an appointment. I agree with Lindsay, avoid this store! I called on a Wednesday to make an appointment for the following Monday. I was called Friday evening to confirm my Monday appointment. Great. Well I called monday morning to ask if I could come in a little earlier than my afternoon appointment and nobody could find my appointment in the computer. But they told me to come in later that day anyhow. Great...right? worng...when I arrived the receptionist took my insurance card, called to cofirm coverage and got it all wrong from there on out. She claimed my insurance plan entitled me to only the $30 co-pay for an exam but that there were no benefits for lenses, frames, etc. When I questioned this because I've been with the plan for a long time, she all of the sudden claimed to see that my plan covered on 40% of frames ..no lenses...no yes, no, she wasn't sure. At this point, I respectfully told her to forget it and went to another eye shop.
Optometrists, Eyewear & Opticians
9419 Lorton Market St Lorton, VA
Went into the store to inquire how much it would cost to replace just the lenses. Was told it would cost $900 dollars plus just for the lenses. Over 2x more than the estimate I had already rec'd. What a rip-off.
I would certainly have to agree with the person who said this location lacks professionalism. I have been going here for about 2 years and have finally had enough. From losing my information (more than once) to forgetting to call me when my contacts were in, this place is about as unprofessional as they come. My prescription was also never correct on the first try, which left me coming back in on my time for additional exams. I finally had it when a staff member was EXTREMELY rude and talked down to me on the phone. I'll be taking my business elsewhere from now on.
I thought LensCrafters sucked but these guys are awful. I've been to this location for glasses and one they have in Alexandria for contacts and everyone is initially pleasant but 2 minutes in they become rude and unprofessional. Multiple visits to get a pair of glasses done correctly and they won't even apologize or acknowledge their mistakes. Highly recommend everyone from the sales associates to the doctors' personnel be trained in customer service. The only redeeming quality for both locations I have been to are the doctors. They are both professional and very good at what they do. That's what the 2 stars are for, not the rest of the employees! Otherwise it would be 1 star.
I've been to this location for several years and always find the staff to be helpful!
Dr. Spellman performed my last exam and was very informative and patient with me.
Sonia helped me pick out my frames and the manager, Alan allowed me to use a $20 off coupon before I even filled out their Customer Satisfaction Survey.
I really feel valued by the staff members and plan on returning!
NO PROFESSIONALISM. Staff - no attention to client or client records. Very snobby staff. Wrong prescription - gave me headaches. Forgot to order my contacts for me. Broke my glasses when I gave it to them to adjust for me and had the audacity to just super glue it together which did not work. I never went back and will never go back. Stay away. I highly DO NOT recommend.
Eyewear & Opticians, Optometrists
6832 Old Dominion Dr McLean, VA
Based on past reviews - I decided to only give MY Eye Dr a 4 star review and see what happened when I actually picked up my glasses... well, ready as promised. Once again, staff was very nice helped me out immediately - they even had my other pair of glasses that I purchased from another My Eye Dr location sent to the McLean store to save me the trip. Great experience.
Will not prescribe the contact lens best for you, but only what they have an ownership interest in selling you at their store or through them. They are very pushy about this, the doctor and staff have no concern for what best fits your eye. I was forced to get a prescription for a contact that I already know does not work with my eyes because they don't sell it.
The actual eye doctor here was very good. The first problem was the staff that spent so little time discussing the actual written prescription and what would work best for me (bifocals, regular glasses, progressives). After remaking the glasses twice, the product I have is not something that actually helps me much. All those issues aside -- this location should be shut down. After seven to nine requests -- in person, on the phone, via text -- they have REFUSED to ever provide the actual prescription to me. I've been lied to numerous times that it was mailed, or would be mailed, or it wasn't available because it had to be sent out to make the glasses. I'm not sure what their game is, but I'm looking into a formal complaint with the state licensing board or other regulatory body. AVOID.
HERE's an update -- since I got a response to this complaint on Yelp, I called numerous times, but always got voicemail. I emailed twice -- once it bounced back and once it went through; I gave very specific information that I needed -- the prescription and my name/address, and even referenced the response and gave the name of the person who responded to my Yelp complaint. Guess what??. No one ever responded or sent me the prescription. Apparently customer satisfaction is not even remotely a concern. (Dec 2013)
Optometrists, Eyewear & Opticians
401 Maple Ave. West Vienna, VA
Easily the worst eye care place in Vienna. Have managed to get every single order wrong for me, my wife, and two of our kids. Late arriving contacts, wrong prescription, inaccurate orders, etc. Truly terrible. Definitely take your business elsewhere.
A coupon brought me there for the first time in Sep. I knew it was too good to be true. They gave me some tests without telling me there was extra charge. The coupon can't be applied for the service (contact lens) I had but I only found these out when I saw the bill. The doctor spent the minimum time with me (2-3 minutes) and I felt rushed. Finally, I purchased some lens and later exchanged for another brand that cost a little less. They told me the refund can't be put back in my card. Instead it will be coming in a in check 2-4 weeks... It has been 2.5 months and after five times of phone calls, I still don't have my refund check yet.
Only good thing about this place is they have good price getting lens.
I went there and I liked the environment. A sales person named Marshall helped. He was very detailed in helping me out. He helped me find what I was looking for. Very professional and helpfull gentleman that helped me.Highly recommend it all.
When my glasses broke I called to see if I could schedule an appt. the same day and was told they were booked but I could just do a walk in.
I went in at almost 2:30 and was greeted by the friendly front staff. I filled out forms and waited for about 10 min.s before they started to see me. I've read other reviews for different My Eye Dr. locations and while they did try to sell me the retinal photo, I didn't feel they were pushy about it. Dr. Cassella and his staff were efficient and they did clean the forehead and chin rests before telling me to place my head against them. They asked all the typical questions during an eye exam.
I would recommend this place to get an eye exam, but not to get glasses. I left feeling like I was ripped off because I don't ever remember paying so much for glasses before. This location is small so their selection is limited. I don't feel that the staff had that much input with selecting the frames, which I suppose is because they didn't want to seem pushy but I would have appreciated some input.
I went there a year ago to get glasses and contact lenses at the same time. Check up and everything was fine. Standard procedure. The charges were outrageous and not informed beforehand! They informed me that the check up on my glasses was covered by insurance, however the check up on my contacts was not and that was an extra $100. So what does this $100 entail? It entails, that I put my the pair of contacts on myself, the doctor taking 10 seconds to check each eye and see if they fit.
That entire 20 second was an extra $100!!!!!!!!!
I have purchased contacts and glasses at the same time for many years and never had to pay each checkup separately
They only want your money. I was disappointed.
Would not go there again.
Optometrists, Eyewear & Opticians
617 Potomac Station Dr Leesburg, VA
Not the best place to go. The doctors are decent but the "General Manager" and other staff are awful. I worked at an optometrist's office in the past and am very educated on different kinds of lenses that I can choose to buy. They pressured me to buy the more expensive contacts, which I didn't. Then when I inquired on different lenses for the glasses I liked, he told me that there were only two choices of lenses (when really there are more, he just wanted a better sale). He consistently refused to show me cheaper lenses. Very rude, not much customer service.
I decided to order a year's supply of my contacts from them, because their price was the exact same as 1800-Contacts. I gave the girl the wrong debit card number and she tried calling me twice to correct that, which I appreciate. I just got it resolved and my contacts will be in tomorrow. She was really nice and patient while I got that taken care of. I'm a fan again :)
I had the worst experience here a few weeks ago. I had attempted to order contacts, and never received a confirmation call regarding them, and if they'd arrived. I called back a few weeks after the fact, and was told they were never ordered, although I did pay for them. I was told they would be in that Friday. I went to the office on Saturday, a day after they were supposed to have arrived, and was informed that there were no contacts under my name. The manager, I believe, was rude to me, and informed me that the person I spoke to regarding my order, was misinformed about my having payed for the contacts...that apparently was a different order.
I was fairly understanding up to this point...but THEN when I requested a pair of contacts to get me through the next couple weeks until my new order arrived, I was told that the Dr. was with an appointment, and that I'd have to wait. No apologies for the inconvenience...just a LOT of attitude. After 5 minutes (they said I *may* have to wait up to 20) I told them to forget my order, and that I would be taking my business elsewhere...this My Eye Doctor, and office staff is definitely not worth the headache. I now go to the Springfield location, and they are WONDERFUL. Great customer service...so if you can, choose another location!
Not bad, but they are very unclear about insurance coverages and claim filing. They tell you if you are out of network that they know for sure there's a discount and that their patients never complain about what gets covered. There's a lot of rigamarole to figure out exactly whether this is the optometrist for you.
But once you do, the doctor is really great. He's an older white guy who seems sort of like a really nice hippie/nerd. He does a great job getting you in and out quickly and explains everything sufficiently. Nice dude.
The employees are a little rougher around the edges. I kind of hoped the beefy tattooed girl working the instruments wasn't going to try to beat me up when she closed the exam room door and turned off the lights. The guy who fitted me for my glasses forgot to do one thing and had to call my cell phone after I'd already left and have me come back.
Overall, they seem less squared away than the Vienna My Eye Dr. location I went to previously, but considering this is a once every couple of years thing for me, who knows if I'll come back or what next time and if any of the same people will even be there.
Had a appointment scheduled for 12:30 and I didn't see a Dr until 1:30. Need time management for scheduling appointments. They also tried to sell me $400 contact when my insurance cover the cheaper disposable versions. They wouldn't give me the prescription from the appointment either.