THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Optometrists, Eyewear & Opticians
18111 Town Center Dr Olney, MD
I originally came into the MyEyeDr this January to get my exam for contacts and glasses. I saw Dr. Dorsam and she was just amazing! She answered a lot of my questions that I had about my vision. That day I came in with my boyfriend and had Thomas help us pick out frames for me. I love them so much! He showed me what frames/colors were good for my face and complexion. I ended up with a cute pair of ProDesign glasses.
I came back because I had a question about my contacts and the new Dr. Mathes was very friendly. Im very sad that they changed doctors. The manager was helpful and got me in to see the doctor right away so that I could ask my quick question. They are always so nice here at this store. I will definitely come back for my annual check-up.
I've been going to My Eye Doctor for a couple years now. I was looking for a particular frame and they had it for me to try on. I liked the frame, but I was worried about the fit on it on my face. The manager, I believe his name was Ernie (his name stuck out because I related it to Bert and Ernie of Sesame Street), was the one that helped me and he assured me that he could fit the frames to my face for a comfortable fit. To make matters a little more interesting, I had vision insurance that I was going to use. He was able to walk me through the whole process of how much was covered and what I was going to pay out of pocket, which turned out to be very little.
After a week while my glasses were being made, they came in. Ernie had me try on the glasses and he was able to fit them to my face and head properly for a very comfortable fit. I couldn't be happier.
Also, while I dealt with Ernie mainly, I experienced a very positive attitude from everyone there. The young lady that called me to tell me that my glasses had arrived was nothing short of energetic and professional on the phone. Also, over hearing other transactions with the other workers, they seemed to know their product and were very helpful towards the customers. Going above and beyond of what expected.
I've been wearing glasses for many years now and I've been to every optical chain out there. My Eye Doctor by far has been the best experience I've had. They have the convenience of a chain, but the feel of an independent office. Go see Ernie, he's the one with a round orange face holding a rubber duckie! J/K.
Best eye exam / glasses purchasing experience ever. The entire staff seemed very knowledgeable and had a seemingly effective, streamlined procedure. I had pretty much no wait time although I arrived early. Dr. Ly seemed like she knew what she was doing which is always a reassuring plus (opposed to my last eye exam where I was left wondering if my prescription was even correct).
Afterwards, Thomas was very helpful and proactive in making sure I got everything I needed when it came to lenses and frames. He was patient as I tried on probably a million frames and was always upbeat! Great service and very much appreciated.
I finally found a place I can rely on. Thanks for being awesome!
I had my last exam completed at My EyeDr in Olney, MD in 2012. Dr. Loan Dorsam was wonderful! She was very caring and did not rush me during the eye exam. I found Dr. Dorsam very unique in that she actually took the time to listen to what I had to say. I also had to return on a few occassions because I was a difficult fit for my contact lenses. I have been wearing glases for over 30 years and I have not found anyone who really took the time and attention that Dr. Dorsam did.
When I tried to make another appointment with Dr. Dorsam I was sad to find that she is no longer there but is working at Revoluion Eyes in Ellicot City, MD. The staff is very friendly at MyEyeDr. as well.
I needed to get my eyes checked as I knew my old prescription just wasn't cutting it and my mom recommended the My Eye Dr in Olney. I was planning on looking into it and then I found a great coupon deal for any My Eye Dr location in the DC area. I went to this one after work one day, didn't even phone ahead to make an appointment and I was able to schedule one for that afternoon and was seen almost right away. The staff and Dr. were great, and the appointment only took about 20 minutes. As soon as I had my new prescription in hand the sales people attended to me and explained the terms of the coupon and suggested several nice pairs of glasses that would be fully covered by the coupon. I had Jay and he was great. I was just browsing and he gave me the time to just look by myself as well as suggesting a few frames for me. After selecting the frames I wanted (and it was a good 30 minutes of browsing) he was really helpful in explaining the different pricing options for the lenses and treatments. He told me my glasses would likely be ready the next day and helped me get a great deal on them. All the staff at My Eye Dr were kind, courteous and really helpful. I'd recommend them to anyone looking to start out in the area or looking to make a switch!
Optometrists, Eyewear & Opticians
9419 Lorton Market St Lorton, VA
Walk in to My Eye Dr at lorton thinking that I was gonna get a better service than other places bt came out more disappointed. Customer service was not what i expected no help at all and when finally someone approached me, he easily left and started another customer and didn't even get someone else to help me. I wish there was more helpful people. Management should real put some cameras and take a look how your customer services really is.
I thought LensCrafters sucked but these guys are awful. I've been to this location for glasses and one they have in Alexandria for contacts and everyone is initially pleasant but 2 minutes in they become rude and unprofessional. Multiple visits to get a pair of glasses done correctly and they won't even apologize or acknowledge their mistakes. Highly recommend everyone from the sales associates to the doctors' personnel be trained in customer service. The only redeeming quality for both locations I have been to are the doctors. They are both professional and very good at what they do. That's what the 2 stars are for, not the rest of the employees! Otherwise it would be 1 star.
I've been wearing contact lenses since I was 10 years old, and have never been written a worse prescription than the two I've received from My Eye Dr. I was told I was a bad candidate for bifocal contacts, that bifocal contacts were not worth the price, and was encouraged to not wear a contact in one eye for near vision (in an eye with a -4.25 prescription? No wonder I had headaches.) Staff gives you a VERY hard sell, although I give the storefront props for having a large variety of attractive eyeglass frames. After two years of being unhappy with my prescription (and follow-up visits where I was told "this is the best we can do for you") I finally found a great eye doctor at the Woodbridge Costco, of all places. a toric lens in one eye and a lens for presbyopia in the other; much, much cheaper than My Eye Dr., and even better - I can SEE!
Went into the store to inquire how much it would cost to replace just the lenses. Was told it would cost $900 dollars plus just for the lenses. Over 2x more than the estimate I had already rec'd. What a rip-off.
I would certainly have to agree with the person who said this location lacks professionalism. I have been going here for about 2 years and have finally had enough. From losing my information (more than once) to forgetting to call me when my contacts were in, this place is about as unprofessional as they come. My prescription was also never correct on the first try, which left me coming back in on my time for additional exams. I finally had it when a staff member was EXTREMELY rude and talked down to me on the phone. I'll be taking my business elsewhere from now on.
Eyewear & Opticians, Optometrists
6832 Old Dominion Dr McLean, VA
Will not prescribe the contact lens best for you, but only what they have an ownership interest in selling you at their store or through them. They are very pushy about this, the doctor and staff have no concern for what best fits your eye. I was forced to get a prescription for a contact that I already know does not work with my eyes because they don't sell it.
Based on past reviews - I decided to only give MY Eye Dr a 4 star review and see what happened when I actually picked up my glasses... well, ready as promised. Once again, staff was very nice helped me out immediately - they even had my other pair of glasses that I purchased from another My Eye Dr location sent to the McLean store to save me the trip. Great experience.
The actual eye doctor here was very good. The first problem was the staff that spent so little time discussing the actual written prescription and what would work best for me (bifocals, regular glasses, progressives). After remaking the glasses twice, the product I have is not something that actually helps me much. All those issues aside -- this location should be shut down. After seven to nine requests -- in person, on the phone, via text -- they have REFUSED to ever provide the actual prescription to me. I've been lied to numerous times that it was mailed, or would be mailed, or it wasn't available because it had to be sent out to make the glasses. I'm not sure what their game is, but I'm looking into a formal complaint with the state licensing board or other regulatory body. AVOID.
HERE's an update -- since I got a response to this complaint on Yelp, I called numerous times, but always got voicemail. I emailed twice -- once it bounced back and once it went through; I gave very specific information that I needed -- the prescription and my name/address, and even referenced the response and gave the name of the person who responded to my Yelp complaint. Guess what??. No one ever responded or sent me the prescription. Apparently customer satisfaction is not even remotely a concern. (Dec 2013)
Optometrists, Eyewear & Opticians
401 Maple Ave. West Vienna, VA
The doctor is a great guy, but the staff, not so great.
All I went in for was to get my nose pads replaced on my glasses, and the woman scratched the inside of my lens, right in my line of sight. I went back, and she arranged to get the lens replaced. Claimed she would get an updated prescription to replace the lens she damaged free of charge. Came in a week later for an eye exam for the updated lens, and then a different woman said that it would cost $39 and they can't replace my lens with the new prescription. Needless to say, I was pretty upset. So, she told me, after making me wait for 20 minutes while sorting things out, that they'd call when my lens was ready, made with the outdated prescription. I was fine with that, but the glasses aren't exactly ones you pop a lens out and put a new one in either. But fine, whatever the case, they are fixing the lens, and I'm only out $39.
So, that all took place back in April this year, and here we are in almost October. I haven't heard back from them. I left a messages, but heard nothing. An employee's mistake goes uncorrected, and now I'm stuck with a scratch on my lens. Glad I was able to adjust to it, but I spent a good chunk of change on these when I bought them in 2009. Never had a scratch until they put a deep one into it with what I presume was the end of a mini-screwdriver.
I will never use MyEyeDr for my eye needs again. This left a very bad taste. Plus, I still remember the second woman who dealt with me and her male co-worker being very rude about my situation. Their mistake and they almost made it feel like it was my problem, not theirs.
The optometrist Frank Cassella is one of the best doctors I've been to as far as the exam goes. I felt 100% satisfied with his expertise and courtesy.
His staff is completely unprofessional and rude and I left the office feeling ripped off. I walked in to the staff gossiping about a customer that just walked out. Also, the woman that did my initial exam prior to the actual exam was very rude and pushy. She was forcefully trying to get me to buy the retinal photo even though I declined multiple times. She gave me an attitude when I said I'll pass on it. The entire process minus the actual exam by Cassella was unprofessional. I will not return and they are moving offices closer to Tysons.
The optometrist gave my wife a prescription for new contact lenses without first seeing her for a follow up. She wound up getting stuck with 100+ lenses she couldn't use because she later discovered that the prescribed lenses are not suitable for her.
I've been here a few times over the years for glasses and contacts, back to the old location in the Village Green, before Dr Casella was there. Each visit has been consistent and easy. The staff is helpful, they do their job, sometimes fast, sometimes not as fast. I feel that they've always tried, some of the posts make it seem like this is the DMV or something.
Dr Casella is easy going, informative, and efficient. He seems honest, gives his professional opinion, and I never felt he was pushing product or anything. Each time is a good experience and they've been helpful when I've needed slight adjustments or fixes to my glasses.
Horrible people and horrible service. These people have a losing combination. Almost everyone I've interacted with there has been rude, impatient, and not at all helpful. The optometrist is some college student who is just there to upsell. I would label him a salesmen before an actual doctor. I've been hung up on once, every time is at least a 30 minute wait, it's consistently the worst service I've experienced. I will never step foot in this building again, that I promise.
Optometrists, Eyewear & Opticians
617 Potomac Station Dr Leesburg, VA
I had a horrible experience at this location in Leesburg. Dr. K is very very good. The manager and staff are terrible and should be replaced. I had a visit there and have 2 insurances that covered ALL charges- they wanted me to pay $20 for a digital something that was not covered by insurance- OK- I explained that I had a flex spending card and did not have it with me that day- no problem the fellow who waited on me stated. Plus I assured him that I was sure that the insurance would pay 100% as we have the best plan in the Cigna company- we pay no co pays and 100% of all is covered. (french based company USA plan) so long story short- i communicated I was headed out of the country for 3 weeks and would be back- they stated no problem- no problem. I showed back up 3 weeks later to pay the copay $20. and was told my entire visit had been deleted from the system-b/c I didn't pay my $20.00. The fellow stated he deleted my medical visit- I became very upset and explained that it was illegal to erase/delete a medical visit- he became very combative- telling me i didn't pay my bill and therefore he deleted it from their system. I asked for the manager- he stepped in and tried to help-but became very irritated when I stated the laws to him- he had to get another employee to help retrience my records- which took 30 minutes- during this time he was clearly out of his element and unable to answer any of my questions. Finally the records were retrieved and I asked if he had both of my insurances on the account and he couldn't figure this out- very incompetent and rude. He became irritated when I stated that I would file a complaint and that he was very un-customer service orientated- and that he needed to educate himself and his employee's on insurance and customer service- he told me loudly and rudely that I should pay my bill and it wouldn't have been a problem. I will be sure to spread the word over all social media that this office is unprofessional and not qualified or educated.Before I left for my business trip- I asked the office to fax me a copy of my prescription and the estimate for the glasses- this same fellow stated to me - that he could not do this - no way to print off the quote- i had to be very firm with him, and insist- so that i could submit to my flex card account and get it paid. The bottom line is I purchased the same glasses for 150$ less at a competitor- the next day. Also MyeyeDr processed a claim for the glasses which held my insurance and complicated my purchase- my new retailer got it all straight and I was able to pick up my glasses the next morning-but they had to call myeyedr and the insurance to get it released- I will file a report with the BBB and alert the OIG on their practices and communication on removing peoples exams from the computer. Do not go here- Leesburg VA !!
I decided to order a year's supply of my contacts from them, because their price was the exact same as 1800-Contacts. I gave the girl the wrong debit card number and she tried calling me twice to correct that, which I appreciate. I just got it resolved and my contacts will be in tomorrow. She was really nice and patient while I got that taken care of. I'm a fan again :)
I had the worst experience here a few weeks ago. I had attempted to order contacts, and never received a confirmation call regarding them, and if they'd arrived. I called back a few weeks after the fact, and was told they were never ordered, although I did pay for them. I was told they would be in that Friday. I went to the office on Saturday, a day after they were supposed to have arrived, and was informed that there were no contacts under my name. The manager, I believe, was rude to me, and informed me that the person I spoke to regarding my order, was misinformed about my having payed for the contacts...that apparently was a different order.
I was fairly understanding up to this point...but THEN when I requested a pair of contacts to get me through the next couple weeks until my new order arrived, I was told that the Dr. was with an appointment, and that I'd have to wait. No apologies for the inconvenience...just a LOT of attitude. After 5 minutes (they said I *may* have to wait up to 20) I told them to forget my order, and that I would be taking my business elsewhere...this My Eye Doctor, and office staff is definitely not worth the headache. I now go to the Springfield location, and they are WONDERFUL. Great customer service...so if you can, choose another location!
Had a appointment scheduled for 12:30 and I didn't see a Dr until 1:30. Need time management for scheduling appointments. They also tried to sell me $400 contact when my insurance cover the cheaper disposable versions. They wouldn't give me the prescription from the appointment either.
Not the best place to go. The doctors are decent but the "General Manager" and other staff are awful. I worked at an optometrist's office in the past and am very educated on different kinds of lenses that I can choose to buy. They pressured me to buy the more expensive contacts, which I didn't. Then when I inquired on different lenses for the glasses I liked, he told me that there were only two choices of lenses (when really there are more, he just wanted a better sale). He consistently refused to show me cheaper lenses. Very rude, not much customer service.