THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
New Era Eyecare
Optometrists, Laser Eye Surgery/Lasik, Eyewear & Opticians
Clarendon, 3105 10th St N Arlington, VA
I recently visited the New Era Eyecare in Arlington for a contact lens exam and was extremely pleased with the entire experience. The overall establishment was clean and well kept, and offered what seemed to be a good variety of eye wear products. Every staff member that I interacted with was very friendly, helpful, and professional in their conduct. The exam by the doctor was efficient, yet thorough -- and he took the time to have me try on a few different types of contacts to ensure that they fit properly and were comfortable. Out-processing was also a great experience as the staff explained (in detail) their contact lens packages and product discounts, without pressuring me into buying anything. I did end up purchasing a year's supply of contacts through their office, even though I knew I could probably find a better deal online, because of their guaranteed replacement program (with free shipping).
I will definitely come back for my next exam and would recommend them to anyone who is looking for a good eye doctor in Arlington. Also, they have a few great coupons posted on their website, in addition to the posted Yelp deal.
I was referred to New Era Eyecare via my optical insurance website. I made an appointment online and was warmly greeted upon arrival. The eye doctor was very nice and knowledgeable. The New Era staff were personable and took the time to thoroughly explain the details of my insurance benefits, current specials/ promotions and even provide feedback on the eyeglasses that I tried on.
Today I came in to pick up the 2 pairs of glasses that I ordered a few weeks ago. The staff was very courteous and even provided me with eyeglass cleaner, cleaning cloths, contact solution and contact cases.
I highly recommend New Era!
I had a wonderful experience with this office. First off, Dr. Adair was very upbeat yet extremely professional - he explained exactly what every procedure was looking for, what my results were, etc. I've been going to optometrists for eye exams/glasses/contacts for 13 years, and I have never learned more from an exam. Second, his staff was great! When I called to make my appointment, I had asked about a specific glasses frame that I wanted. They didn't have it at their store, but at their other location. By the time I arrived for my appointment a week later, they had called their other store for the frames and had them saved for me in the back room! They were very honest in helping me choose my frames (I ultimately chose the frames I had called about) and lenses, and I did not feel pressured to purchase anything I didn't want or need. They were also very accomodating when I told them I had another appointment to run to, and did their best to help make things more convenient for me. I can't wait to receive my new glasses, and will definitely be sticking with Dr. Adair and his team for a while!
I recently moved and needed a new eye doctor. Staff was very polite, Dr. was very efficient and polite, I was in and out for a routine eye exam/contact prescription/ glasses prescription in 30 minutes. Very satisfied with experience.
I had such an amazing experience here this morning that I just had to come home and quickly write a review. I was honestly very pleased with the service I received here. I have walked into other eye care establishments and have had to wait several minutes before finally walking up to an employee just to get some help. As soon as I walked through the doors here, I was immediately helped. They were actually busy and I didn't have an appointment either. But the staff works like a team, asking one another to help with a customer while they tend to another. These are the little things I appreciate about businesses! Although their designer selection was not as big as I would have liked, I still ended up purchasing two new prescription designer sunglasses. AND I got a discount too! I will definitely be coming here when I need my contacts next month.
Neagle Nick Dr OD
800 K Street NW Washington, DC
nice office, trendy frames. Helpful staff. Finding entrance was difficult. GREAT that most of their costs were covered by insurance.
Neil F Martin MD
5454 Wisconsin Ave Chevy Chase, MD
We are so incredibly fortunate to have found Dr. Martin for my mothers cataract surgery. The entire consultation process was impressive in its kindness and completeness. My mother was able to make a very confident choice, filled with a complete perspective about her eyes and their health in relation to the approach she chose. The results are miraculous!
I am so glad I found Dr. Martin. He did my cataract surgery. He is an excellent surgeon and was amazingly patient about answering my endless questions. I have a rather rare genetic condition which can sometimes cause eye problems. He is one of the few doctors I have found who actually knows much about it. I would recommend him to anyone and have already recommended him to a friend who has cataracts.
New Vision Optica
Columbia Heights, 3431 14th St NW Washington, DC
Horribly aggressive receptionists!! This review is purely based on the unacceptable and aggressively rude experience with ROBINSON over the phone. If a new costume calls in to inquire about what type of eyewear products are sold at this office (because they do not have a webpage) I highly encourage he receptionists/ front desk staff to be highly educate on their products but most importantly be component enough to provide better, if not the best customer service. They front desk personnel represent Dr. Bruce Lazerow and with their performance this morning over the phone it was a poor example of what can be offered. Rather than ask me what type of insurance I have to help better field my questions on eyewear and service ROBINSON began SCOLDING me for nearly 15 mins about how over costumers come in uninformed about their insurance. I did inform ROBINSON of his unnecessary aggressive tone, patronizing attitude, for constantly speaking over me and not listening. I also stated that the conversation would be more productive if he would allow a person to complete their sentence so he actually learn about what the customer is seeking. I support local businesses and it is unfortunately that optometrist has to bare the burnt of my review.
Dr. Lazerow, please consider having a serious conversation with Robinson and the young woman that worked March 25 at 11am. I wanted to take my business to your office but will be seeking else where because of their ill customer service.
Came for the convenience, will return for the competence.
I needed new lenses and didn't have a prescription so I looked up the nearest optometrist. Dr. Lazerow is extremely thorough and a lot of fun, to boot. Doc gave me the old-fashioned triple-check routine plus some non-judgmental advice about my CL usage.
Super convenient to Columbia Heights Metro. Reasonably priced for no insurance coverage (I paid $95 - he wrote three scrips - one for the contacts, one for reading glasses, and one for regular glasses, and comped me a case and solution.)
Lovely guy. Takes walk-ins.
ABSOLUTE WORST COMPANY IN COLUMBIA HEIGHTS!! I have had nothing but issues with them. The one star is only for the actual doctor that works there sometimes. The review is mainly of the owner and staff...if you can call them that.
I was told after my exam that the type of contacts I needed had to be ordered by the office and that I could not use insurance to pay for them. Turns out I could order these contacts online and that they charged me more than double!! AND they didn't give me a full one year supply. Now I can't even get a receipt to be reimbursed for
My insurance company informed me (after-the-fact) that this office is in-network so that $130 of my contacts themselves would be covered. They instructed me to ask the office to file a claim with them for the $130 and then they could refund that to me. It took over 12 calls just to get them to call me back to tell me that the doctor there is in-network but that their supply chain is considered out of network. They actually never even bothered to call and tell me that...in the end, I had to go in in-person JUST to get a response to my question. At one point I was dealing strictly with the owner and he had even promised to return my call later in the day and when I called back a couple of days later, they said he had gone on vacation for two weeks and was the only one there that could handle dealing with the insurance companies.
Whatever the case, the insurance company said that I could still file an out of network claim for $105. But the office had written me a receipt with insufficient information. So after numerous calls and much arguing, the owner finally faxed me a new receipt. It turns out that he wrote the INCORRECT code number on the receipt. Then when I called to ask for a correct receipt, HE SAID NO!!! He insisted that the insurance company was wrong and that he was right and said that he can't just keep giving me receipts. When I asked why, he wouldn't give a reason. He kept YELLING (actually yelling) at me over the phone saying that he wanted to talk to the insurance company. But when I tried to give him the number, he said that he couldn't take it because he was driving and that I needed to fax it to him. Why I had to supply him with the number in the first place is beyond me.
Whatever the case, the staff here are rude and incompetent. Nobody seems to understand the processes except for the owner...and even he seems like he doesn't know what he's talking about. He's extremely rude and unhelpful.
The Dr himself is awesome though. Dr. Lazerow really knows what he's doing and is very kind and funny. It's a shame he's working in such a terribly run place. It's also a shame because I have a 6 year old son and was planning to bring him here just to see this doctor....but not anymore. And they're right down the street from my house...so, added bummer.
Oh and their hours are strange. Sometimes/days the doctor is there and some he's not (nobody ever seems to be consistent on this). But they don't have another doctor to cover the extra time...so sometimes they just close. I went back to get a pair of glasses (before all the craziness) and they couldn't open half of the cases. And the girl didn't know how much the glasses were anyway. Just really, really poorly run. Save yourself a headache and go somewhere else.
Oh and I just looked at another review that refers to a bad experience with "ROBINSON". That's the owner...
Nova Eye Care Center
3223 Duke St Alexandria, VA
Best eye doctor I've had. Been coming here consistently for 4 years now! This is the relocated location (from Landmark Mall) on the second floor. These are the pluses that make this place stand out:
(1) convenient location---if you come with a buddy or family member he or she will have plenty of places nearby to eat, including Subway, Baja Fresh, Noodles & Co., and Panera Bread, and Starbucks. Just be aware that the shopping center has very limited parking.
(2) easy scheduling---I never have to wait a long time to make an appointment. It's fast, appointment times are aplenty, and cancellation is easy, and they are very understandable. Last week I had to cancel an appointment because I needed to go to urgent care, so I was able to reschedule for this week, same time, so I was quite pleased.
(3) clean, pleasant office--this office is bigger than its previous one, and I admire a doctor who takes pride in the appearance and look of the waiting area.
(4) short wait for doctor--I never have to wait a long time for my scheduled appointment. The doctor is thorough and diligent and keenly aware of appointment times, which helps my often hectic and busy schedule.
(5) courteous staff--always friendly, understanding, and accommodating. Multiple insurances are accepted, and getting all the initial forms completed is easy peasy.
(6) dr. vu is certainly calm, congenial, and caring. Eye exams are comprehensive, unrushed, and addresses all my vision-related concerns. Even though I've moved to DC, I still drive 30 min to visit this eye doctor.
(7) e-mail, phone, and text reminders for appointments--to facilitate communication. I'm glad their tech-savvy and forward-thinking.
As if my glowing review didn't make it obvious---I highly recommend this eye doctor's office!
Tiny office and great service. Dr. Vu is a sweet woman and took care of my wife fast. Nice people.
I was pretty happy about my experience here. Dr. Vu's office is right next to the Sear's optics, but you enter through a small door from outside. I got an eye exam and a contact fitting since this is my first time using contacts.
Here is a list of things that I liked about her office:
1). One of the common complaint about optometrists at some of the large chain stores is that they act too much like a sales person. Dr. Vu's office doesn't sell glasses or contacts, so there is no pressure to buy.
2). Her office is really small and she's the only one working right now. You will get more personal attention here than one of those large clinic own by an association of optometrists with a dozen assistants and a separate billing department.
3). She is a young doctor, who is still trying to establish her patient base. She is well connected electronically (facebook, email, twitter). Setting up an appointment online was easy.
The only change the clinic needs right now is to have a receptionist to do the mundane stuff like answering the phone and filing paperworks.
I just went to Dr. Vu for the first time and really liked her. She is young and seems very knowledgeable, professional and sweet.
The physical office is tucked away, seemingly as an afterthought, in the back corner of the building, next to Sears Optical Department at Landmark Mall (it's very near the pickup area/covered parking). It is a really small office (and waiting room) and is truly a one person/doctor show.
On the day I was there, her receptionist was out and Dr. Vu handled all of the new patient paperwork. I mean, how many doctors could you find who are willing/able to do the front office work? That in itself told me a lot about her down-to-earth personality. Kudos to her for that.
Her office does not sell glasses so there is no hard sell from that quarter. But that does mean a trip elsewhere to get glasses, if needed. There was also no hard sell on treatments I may or may not need, that was highly appreciated.
I will definitely use her again for any eye related needs and highly recommend her.
I actually came here because i was looking for a new eye doctor and was impressed with the great yelp reviews on dr vu. However, I've had an awful experience here. I ordered hard contacts from her more than 2 months ago and still don't have my lenses. Ive been to her office at least 6 times already, all without success.
Time one: receptionist calls, says my lenses are in, and I can come in anytime to pick them up. I asked if I needed an appointment, and she said no. I went in that weekend, only to be told dr vu was not in the office and the contacts were with her. She would also not be in next weekend. (my work schedule makes it impossible to come in before they close t 6 pm during the week). I was frustrated, because I had specifically asked if I needed to schedule something, and had been told no.
Time 2 - I call ahead to ensure she's in the office, and am told she is, and to come in anytime. When i go in later that day, she cannot find the lenses she ordered for me. She says that they're in another one of her bags, which she must have forgotten at home. Another wasted trip for me.
Time 3: I go in, she has my lenses, tries them on, and says they don't fit my eyes right, so must be sent back to the lab. This may not be her fault, but this is the third time I leave her office without lenses.
Time 4: she says my contacts are back from the lab, and should fit. I try them on and everything is incredibly blurry. I can't read the biggest line on the chart, much less see two feet in front of me. I ask if they switched the rx for the right and left eyes, she checks and they haven't, but they're clearly completely wrong. She cannot find the lenses I tried last week, which I could see out of, even if they didn't sit on my eyes perfectly. I leave again with nothing.
Time 5 - she calls back because she's found the contacts and asks me to come back so she can reassess. She sends me home with these but says she will re order them so that they fit. I wear these for one day, and end up with a headache by afternoon because my vision is blurry. Back to wearing my original contacts.
Time 6: should there even be a time 6?! How ridiculous is this?? I schedule an appointment for 1230. It is now 1:30 and I'm still sitting here, with at least 2 other people ahead of me. How much time have I cumulatively wasted here in the last 2 months?? Dr vu is not here, so another doctor will see me.
UPDATE: finally received my lenses, but not after the second doctor telling me at first that she didn't know if they had been re-ordered and couldn't find them anywhere...
If you have other options, I'd go elsewhere. Not much in the way of apologies or any gestures to acknowledge the inconvenience of the whole experience, either!
Six trips for 1 pair of contacts is absurd!