THE DIRECTORY OF OPTOMETRISTS & OPHTHALMOLOGISTS IN WASHINGTON DC
Eyewear & Opticians, Optometrists
Cleveland Park, 3424 Connecticut Ave NW Washington, DC
So I've gone here for a few years, mainly because it's in my neighborhood. It's nothing special. The customer service isn't great, I usually wait 30 or 40 minutes to be taken for my appointment, which is annoying since I have an appointment.
My last time, I purchased contacts. After a couple/few weeks, I hadn't heard anything from my FSA so I called my insurance. I found out Uptown Vision never charged my insurance and therefore OVERCHARGED me for my contacts. When my insurance called the office, the doctor apparently answered and said he wasn't in the office and couldn't look up patient records. Okay hold up...that is the number on your website for your office and your website says your office is open.
So I run over there and the front desk person is totally unapologetic, just saying that "someone" must have forgotten to apply my insurance. While she refunded the 150$ she overcharged me and finally charged my insurance, she was completely nonchalant about it. This is completely ridiculous since a) I'm not a new patient, b) you know good and well I have insurance and you ask me about insurance changes every time, and c) this was a good 150$ over what you should have charged me. Completely incompetent. At least, apologize!
A friend suggested Uptown Vision to me when I was a new transplant to DC, and I've been back for my annual checkup and new glasses every year since.
The optometrist, Dr. Schneid, is friendly, gentle and calming during the eye tests, and has a great rapport with patients. Even though I only visit once a year, he remembers me and asks me about how things are going.
I've gotten new lenses and frames from Uptown several times, and while the prices have been a bit on the high side, they've always been fair, and they work really hard to make sure you get everything quickly.
Oh, and it's really convenient that you can pop right out of the metro and basically be there. And, it's easy to find, because it's right next to the Uptown Movie Theatre.
Too expensive. Kept my wife waiting. My wife paid for a coating she didn't get. The office's attitude was, basically, tuff; they weren't going to do anything about it. It was out of their control what the lens makers did. The office got the bifocal part wrong also.
We should've stuck with Apex. They never got anything wrong for my parents, my in-law, and my wife. If we weren't happy, they always had the lens makers redo it for free.
This place is okay. The doctor was nice and the two girls who work in the front are really sweet and helpful. The only problem I have is that they are very $$$. I bought eyeglasses for almost $300 then found exact same pair on line for only $100. That and the doctor seemed to rush my eye exam.
I've been wearing contacts for over 10 years and within that time frame, I have never come across an optometrist as dense as Mr. Schneid.
1st visit: My first visit at this Uptown Vision office was towards the end of May for a general contact lens evaluation (general protocol is 1 appointment) and some inflammation within my eyes. Upon leaving I was under a satisfactory presumption that Mr. Schneid properly took down my optics for my eye and wrote down an appropriate prescription medicine for my eyes. I pay my $60 copay.
2nd visit: One week later (initial week of June) I came into Uptown Vision to pick up and test out my initial trial lens which were ordered. In a haste, Dr. Schneid hands me the 7 day trial daily lens' and requests I come back in 1 week. (I have never EVER seen an optometrist simply a patient a box of contacts without evaluating them on their eyes prior to leaving). I insist I do not want to leave without trying the lens' on. After trying the trial lens' on I noticed that my visual acuity is blurry and I cannot see objects or text from afar. I point this out to Mr. Schneid and he blames this on the fact that my eyes were still inflamed (which they were not at this point anymore). Dr. Schneid insists I take the trials and come back within another week AND continue my steroid eye drops (Lotemax). In the meantime, Dr. Schneid was ordering another set of lens'.
3rd visit: I heeded Mr. Schneids advice and continued to take the eye drops, 2x a day until my third appointment. On this visit, the next set of lens' were also blurry. I bring this to the attention of Dr. Schneid again, who attempts to belittle me with his demeaning tone and posture. Mr. Schneid re-evalutes my eyes and and determines that the prescription has changed once again. I decide to halt the numerous alterations in my prescription and request that Mr. Schneid simply order my older set of contacts (which i've happily been using for the past 3 years). Mr. Schneid informs me that he will be on vacation for the next few weeks but will have the lens' ordered. While attempting to leave Mr. Schneids secretary attempts to bill me for $70 (2 co-payments). I insist this is robbery and that the Dr. is attempting to loot me for my money since none of the contacts thus far fit. (Wouldn't you agree? - Why should one pay copayment if the job of the doctor has not properly been performed). I decide to mediate the situation and meet in the middle and pay an additional $35. Total = $95. The doctor keeps insisting I use my drops.
4th visit. (Doctor is on vacation). When I go to pick up my contacts, I noticed the prescription was correct but the size was not. When attempting to remove my contacts, they were stuck on like opposite magnets. The secretary sees my struggle and notates that the lens' must be re-fit once more and that Dr. Schneid would re-evaluate my eyes upon his return. (After secretary speaks with Dr. Schneid who is on vacation, she informs me that he would be available in the first week of July - At this point my tone is upset since it's been 4 weeks and no sign of proper lens' ahead. I apologize to the secretary for my defensive attitude but explain this is not professional at all on behalf of Mr. Schneid.) - In addition, secretary informs me to continue Lotemax Eye Drops.
5th visit: Me and my wife are attempt to discuss the incorrect fit of the lens with Dr. Schneid. (I was under the presumption Dr. Schneid would re-evaluate my eyes but sadly I was not even admitted to the back) Immediately upon our arrival, Dr. Schneid once again challenges my knowledge of lens' and attempts to belittle me again in FRONT OF OTHER PAITENTS! After 10 minutes of bickering back and forth, my wife (who is livid at this point) intervenes on my behalf. My wife asks Dr. Schneid why he is so defensive and not willing to cooperate and assist me in finding the proper lens? Dr. Schneid immediately responds to my wife in an aggressive tone and I intervene in the middle and tell Dr. Schneid not to raise his voice since I was 'calm, collective and professional' the entire time. At this point Dr. Schneid STILL continues to challenge my opinion of the lens'...At this point (I must admit I snapped a bit), I tell him not to continue raising his voice at me or my wife since he would get on my bad side (any man would defend their wife from an argumentative man) . At the same time I point out to Dr. Schneid That I have been taking the Lotemax eye drops for up to 6 weeks (Online it says to use precaution after 10 days). At this point, Dr. Schneid tells me that my relationship is over and to seek advice elsewhere.
The only beneficial thing was when Dr. Schneid told me to seek medical advice elsewhere. After stopping the drops abruptly after 6+ weeks, my eyes are consistently now in pain. I'm afraid i'll have to start a medical malpractice lawsuit if my eyes don't improve.
Eyewear & Opticians
Capitol Hill/Southeast, 645 Pennsylvania Ave SE Washington, DC
I'm really just confused. I just went there for the first time. I entered and told the receptionist my name and was told to sit down. I wan't given anything to fill out and he didn't give anything to the doctor. I waited for 15 minutes even though the doctor was in her office alone and no one else was there. She refilled her tea. He (receptionist) told her that she had a patient waiting. She asked me why I didn't fill out my form (what form?). She told me I made the wrong kind of appointment because a regular vision exam does not include contacts. I tried to explain that I've been experiencing some irritation in my eyes but she quickly told me I was fine.
When the "exam" was over, I was told to sit down in the waiting room again. The receptionist told me their computers were down but they would call me when they were back up again so I could come back and sign forms, pay, etc. Had I known the doctor was barely going to look at me and that the computers were down in the first place, I would have just left. He told me to call when their computers were back up (but I thought he just said he would call me?) and then they would order contacts. Are you confused yet? I am too.
Optometrists, Eyewear & Opticians
8401 Colesville Rd Silver Spring, MD
I think United Optical is the best. Linda Kintu is very knowledgeable. She also makes sure that the glasses look good on your face. She had me try on several pairs and took pictures of me wearing each pair and then I made my decision. She is very professional and cares about the customer and is very detail oriented!
She welcomes everyone that comes in the door. She always meets a customer's needs. If someone needs an eye exam and/or needs glasses, I recommend that you go to United Optical in Silver Spring!
My dad and I went there the other day. They were great and very helpful. Both the manager and the doctor were very attentive. We will be using them going forward!!!
I went for my annual check-up and to get more contact lenses. I knew I was in trouble when I called to make an appointment and the receptionist was rude and took a long time. He explained that they were using a new system and that they were still getting used to it. And that he'd have to take all of my information before he could even tell me what availability was.
When I finally came in for my 9:00 AM appointment (their first available was 2 weeks later), the staff came in right at 9:00 AM and none of their computers were on yet so we had to wait. Overhearing the conversation between the eye doctor and receptionist it was clear that they were still learning a lot of things and operations were far from smooth. There were 2 of us with a 9:00 AM appointment and I was rudely told by the doctor that my appointment was actually at 9:50 and that I'd have to wait.
At that point, I left. They'll probably screw up everything anyway... Especially when it came to charging my insurance. No thanks. I'd prefer to avoid that hassle.
Ownership must have changed since I was there a year ago because it was a great eye doctor's office then. I didn't recognize any of the staff this time. Definitely a different optometrist. To be fair they seemed to be rude to everyone.
Stay away as far as possible.
Had never been in before and came in to get my glasses repaired. They were incredibly nice and did a great job for no charge. Looked around and try had a great selection. Will definitely come back when it comes time for a new pair!